Infiniti G37 Complaints

538 consumer complaints on file.

#11061428January 9, 2018
AIR BAGS
THE AIRBAG LIGHT CAME ILLUMINATED. THE REPAIR SHOP TRACED IT TO A POSSIBLE FAULTY SENSOR OR POSSIBLY THE PASSENGER SEAT. THE SENSOR MUST BE ORDERED FROM INFINITI AT A COST OF ALMOST $1300.AND IT MIGHT TAKE 10 DAYS TO GET IT. PLUS $700 IN LABOR. IT MIGHT NOT FIX IT AND IT COULD BE THE SEAT WHICH WOULD BE $5000. THIS IS HALF OR MORE OF THE VALUE OF THE CAR. I HAVE NOTED THAT THIS IS A COMMON PROBLEM WITH THE 2008-2010 INFINIT'S. I WAS REFERENCED IN THE INFINITI SERVICE BULLETIN AS A KNOWN DEFECT BUT THEY ARE NOT OFFERING ANY RECALL OR REPAIR COMPENSATION. THAT MEANS THAT A LOT OF PEOPLE ARE DRIVING AROUND IN THE OLDER INFINITI'S WITHOUT AIR BAGS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061126January 8, 2018
AIR BAGS
TAKATA RECALL INDICATOR LIGHT ON DASHBOARD FOR AIRBAGS IS FLASHING CONSTANTLY FOR PAST 2 MONTHS. IRONIC THAT NO RECALL FOR THIS PARTICULAR MODEL ON A 2009 INFINITI G37 HAS NOT BEEN INCLUDED, ALTHOUGH OTHER MODELS ARE BEING RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061202January 8, 2018
AIR BAGS
FRONT PASSENGER AIRBAG OFF/ON LIGHT. SHOWING OFF, WHILE PASSENGER IS SITTING IN FRONT PASSENGER SEAT, AND, CAR IS TRAVELING AT LEGAL SPEED LIMITS, ON BOTH, CITY STREETS AND INTERSTATE. THIS LIGHT, IS IDENTIFIED AND LOCATED BELOW AND TO THE LOWER RIGHT OF THE STEERING WHEEL. THIS CONDITION HAS BEEN IN FORCE, FOR A MINIMUM OF A COUPLE OF WEEKS. BROUGHT CAR TO RAY BRANDT INFINITI DEALERSHIP, METAIRIE, LOUISIANA. AND, THE SERVICE DEPARTMENT WAS NICE AND RESPECTFUL, BUT, CLAIMED TO BE CLUELESS. THIS IS CLEARLY, A MAJOR SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058300January 3, 2018
STRUCTURE:BODY
MY DRIVER'S DOOR WILL NOT OPEN WITH EITHER THE REMOTE OR THE KEY AT TIMES, ESPECIALLY WHEN IT GETS COLD. OTHER TIMES IF I GET IN, THE DOOR MECHANISM WILL NOT LATCH. AGAIN, THE REMOTE DOES NOT FIX THIS SO I TRIED THE LOCK BUTTON ON THE ARM REST. THAT WORKED BUT THEN I COULD NOT GET OUT. NOT SAFE IN THE EVENT OF A FIRE, FLOOD, OR ACCIDENT OF ANY KIND. I HAVE HAD TO CLIMB OVER MY CONSOLE AND I DO NOT THINK I SHOULD HAVE TO WITH A CAR THE CALIBER OF AN INFINITY. NO OTHER CAR I HAVE EVER OWNED HAS HAD THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058152January 2, 2018
UNKNOWN OR OTHER
ON AUGUST 1, 2017MY WIFE WAS DRIVING NORTH BOUND ON HWY 71 IN POMONA CA.. HER SUN ROOF GLASS EXPLODED CAUSING DAMAGE TO THE ROOF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056694December 26, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
I ALSO OWNED A G35 2008 INFINITI WITH THE SAME PROBLEM..THE DOORS LOCK AND I CAN NOT GET IN OR OUT. THE LOCK ACTUATORS FAIL. THE DOORS CAN NOT BE OPENED MECHANICALLY OR ELECTRICALLY. THE DOORS WERE LOCKED WHEN I WENT IN THE GYM FOR 1/2 HOUR AND WHEN I CAME OUT I COULD NOT ENTER THE CAR THE DOORS WERE LOCED AND WOULD NOT OPEN. AFTER A WHILE I WAS ABLE TO GET THE BACK SEAT DOOR OPEN. I DROVE THE CAR HOME AND WAS UNABLE TO GET OUT OF THE CAR . ALL DOORS LOCKED. THE ONLY WAY OUT IS THROUGH THE WINDOW. THIS IS A HUGE SAFETY CONCERN,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054088December 12, 2017
UNKNOWN OR OTHER
WHEN DRIVING AT VARIOUS SPEEDS THE CAR RPMS WILL NOT GO ABOVE 2500 RPMS. AS I WAS DRIVING THE CAR LOST POWER AND STARTED TO STALL. I HAVE HAD TO PUT THE CAR IN NEUTRAL AND COAST TO A STOP FROM 70 MPH. THIS HAS HAPPENED NOW AT LEAST 15 TIMES OVER THE LAST TWO YEARS. MANY POSTS I'VE READ THAT INFINITI IS AWARE OF THE ISSUE BUT I HAVE YET TO FIND A SOLUTION. THE ISSUE IS VERY DANGEROUS AND KNOW OF MANY OTHERS THAT HAVE HAD THIS ISSUE FROM POSTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053816December 11, 2017
UNKNOWN OR OTHER
'TAKATA RECALL' 2009 G37 INFINITI CRACKED DASH AND STARTING TO GET STICKY SEEMS TO BE A POOR QUALITY PROBLEM ON 2008 & 2009 INFINITI G37 I'M VERY DISAPPOINTED BECAUSE I LIKE THE CAR AND TAKE GOOD CARE OF THE CAR, CONTACTED INFINTI AND THEY SAY HAVE TO PAY FOR REPAIR DUE TO FACTORY WARRANTY EXPIRED .THESE DASHBOARDS ARE COSTLY TO REPLACE AND SHOULD NOT BE THE RESPONSIBILITY OF THE CONSUMER ,I ALSO HAVE A 2001 NISSAN ALTIMA AND THE DASHBOARD IS IN PERFECT CONDITION HOW CAN THIS BE AND OLDER CAR WITH A BETTER DASHBOARD THAN LUXURY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046600November 16, 2017
UNKNOWN OR OTHER
THE DASH BOARD OF MY 2009 G37 INFINITI IS MELTING CAUSE A BRIGHT GLARE WHEN SUN IS SHINING ON TO IT. CAUSING ME TO BE BLINDED MY THE LIGHT AND UNABLE TO SEE THE ROAD AHEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046245November 15, 2017
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE DASH OF THE CAR IS MELTING CAUSING A SHINY SURFACE THAT REFLECTS OFF THE WINDSHIELD CAUSING A VISUAL IMPAIRMENT. THE DASH IS GETTING STICKY AS WELL AND CAN NO LONGER BE CLEANED. ANY RAG USED STICKS TO THE DASH. DASH HAS ALSO BECOME VERY SOFT WHICH CAUSES IMPERFECTIONS TO OCCUR AT THE SLIGHTEST TOUCH. THERE WAS A CLASS ACTION LAWSUIT FOR THIS THAT APPARENTLY ONLY COVERED THE STATE OF FLORIDA. NISSAN AGREED TO REPLACE DASH AND COVER ALL COST EXCEPT FOR $250. THIS SHOULD HAVE BEEN BLANKET COVERAGE ACROSS ALL NISSAN/INFINITI MODELS AFFECTED. I KNOW OF OTHER OWNERS WITH SAME ISSUE - THEIR DASH WAS MADE OF SAME MATERIAL AS MINE. LINK TO CLASS ACTION LAWSUIT: HTTPS://WWW.GIRARDGIBBS.COM/MELTING-DASHBOARDS/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043981November 6, 2017
AIR BAGS
TAMARA RECALL . RECIEVED A NOTICE ON THE AIR BAG FOR A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043051November 3, 2017
SERVICE BRAKES
THE PARKING BRAKE CABLE, AS SET FROM THE FACTORY, IS WAY TOO LOOSE TO HOLD THE CAR ON EVEN A SLIGHT INCLINE. THE PARKING BRAKE HANDLE TAKES EXCESSIVE FORCE TO PULL FAR ENOUGH TO HOLD THE VEHICLE FROM ROLLING. THE DEALER REFUSES TO ADJUST THE CABLE TENSION UNDER WARRANTY STATING IT IS NOT COVERED. THIS IS MY SECOND 2013 G37 WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042055November 1, 2017
AIR BAGS
"AIRBAG OFF" NOTIFICATION TURNS ON WHEN PASSENGER IS SITTING IN PASSENGER SEAT. WHEN A PASSENGER IS SITTING IN THE PASSENGER SEAT THE AIRBAG REMAINS OFF. SEARCHING THE INTERNET, IT APPEARS THAT MANY OWNERS OF INFINITI G37S EXPERIENCE THIS PROBLEM, YET WHEN I CONTACTED THE DEALER THEY ADVISED THERE WAS NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039372October 24, 2017
AIR BAGS
AIR BAG PROBLEM INDICATOR LIGHT COMES ON WHILE DRIVING. DEALERSHIP DIAGNOSED TO BE FAULTY AIR BAG AND WOULD NEED TO REPLACE THAT TO BEGIN WITH. VEHICLE MAINTAINED REGULARLY AND NO INDICATIONS AS TO WHY AIR BAG WOULD NEED TO BE REPLACED. OTHER INFINITI G37 CAR OWNERS ARE ALSO COMPLAINING ABOUT HAVING TO REPLACE/FIX FAULTY AIR BAGS, SO LOOKS LIKE A SYSTEMIC PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035629October 23, 2017
AIR BAGS
THE FRONT SEAT OCCUPANCY-CLASSIFICATION SENSOR (OCS) IS NOT WORKING. THIS HAS BEEN ONGOING FOR OVER A YEAR. NISSAN/INFINITI HAS RECALLED MILLIONS OF CARS IN 2013-1015 AND HAD A VOLUNTARY INSPECTION IN 2008 AND 2009 FOR THIS ISSUE. HOWEVER, MY CAR IS NOT INCLUDED IN THE OFFICIAL RECALL. UPON ONLINE RESEARCH, THERE ARE MANY OTHERS WITH MY SAME MAKE/MODEL/YEAR HAVING THE SAME ISSUE AND WE ARE UNABLE TO GET THIS RESOLVED. I HAVE CONTACTED INFINITI CUSTOMER SUPPORT AND THEY HAVE OFFERED UP TO $2000 FOR ME TO GET THIS FIXED. HOWEVER, THE TOTAL REPAIR FOR THIS IS $6900, SO I AM STILL PAYING $5,000 FOR A REPAIR ON A 2009 VEHICLE WITH A KNOWN ISSUE. DUE TO A DESIGN FLAW IN THE CARS, YOU CANNOT REPLACE OR REPAIR THE SENSOR, BUT YOU MUST REPLACE THE ENTIRE FRONT PASSENGER SEAT. THE COST OF THIS REPAIR IS OVER 50% OF THE TOTAL VALUE OF THE CAR. I HAVE BEEN UNABLE TO USE MY CAR WITH OCCUPANTS IN THE FRONT SEAT FOR OVER A YEAR FOR FEAR OF A TRAGIC ISSUE IF WE HAD AN AIRBAG DEPLOYMENT. IT IS OBVIOUS FROM INIFINITI'S WILLINGNESS TO CONTRIBUTE $2000 THAT THEY KNOW THERE IS AN ISSUE WITH THE CAR, BUT SINCE IT IS NOT PART OF A RECALL, THEY CLAIM THAT IS THE MAX THEY ARE ABLE TO PROVIDE. A FATHER SHOULD NOT HAVE TO MAKE THE DECISION ON WHETHER HIS CHILDREN ARE WORTH THE $5000 REPAIR WHEN THE ISSUE IS A KNOWN PROBLEM THAT HAS BEEN PERVASIVE THROUGHOUT NISSAN/INFINITI FOR YEARS AND EVEN INVESTIGATED BY THE NHTSA ALREADY. I'M FEARFUL THAT SINCE MY VEHICLE TYPE IS NOT AS COMMON THAT THERE WERE NOT ENOUGH COMPLAINTS OF THAT MODEL TO CLASSIFY IT AS A RECALL. BUT, IT USES THE EXACT SAME PARTS AS THE OTHER NISSAN'S AND INFINITI'S, SO I DO NOT UNDERSTAND HOW THIS IS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031637October 3, 2017
AIR BAGS
AIRBAG WARNING LIGHT IS BLINKING. DEALER SAID OCS (SEAT) SENSORS ARE MALFUNCTIONING. IT COST $6200 TO REPAIR. CONTACT INFINITI CONSUMER AFFAIRS FOR HELP, BUT THEY REFUSE TO ASSIT. I BELIEVE 2009 G37 SHOULD BE ON THE RECALL LIST. THERE IS NO REASON THE OCS SENSOR SHOULD FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025139September 23, 2017
UNKNOWN OR OTHER
CRACKS ALL ALONG THE DASHBOARD AT SEAMS/CONNECTION POINT TO AIR VENTS AND PASSENGER AIRBAG COMPONENT. CONCERNED THAT THESE CRACKS MAY COMPROMISE AIRBAG SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024528September 19, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN THE FREEWAY AND BECAUSE OF TRAFFIC, I HAD TO COME TO STOP. I PUSH IN THE CLUTCH TO TRY AND TAKE THE CAR OUT OF GEAR AND THE CLUTCH PEDAL IS SOFT AND GOES TO THE FLOOR. THIS RESULTS IN A LONGER STOPPING DISTANCE AND I ALMOST HIT THE CAR IN FRONT OF ME. SINCE I COULDN'T TAKE THE CAR OUT OF GEAR, THE CAR DIES AS I COME TO A STOP. THE TRAFFIC BEGINS TO MOVE AGAIN AND I ATTEMPT TO START THE CAR. THE CAR LURCHES FROM THE STARTER AND THE CAR STILL IN GEAR. THE CAR DOES NOT START, BUT I AM ABLE TO GET THE CAR OUT OF GEAR AND MAKE IT A HALFWAY ONTO THE LEFT SHOULDER. FROM HERE I AM ABLE TO START THE ENGINE BUT STILL CAN'T GET THE CAR IN GEAR AS CARS START MOVING QUICKLY PAST. PUMPING THE CLUTCH PEDAL DOES NOTHING TO BUILD PRESSURE, BUT AFTER REVVING THE ENGINE SLIGHTLY, IT SEEMS TO BUILD A BIT OF PRESSURE AND I AM THEN ABLE TO GET THE CAR IN GEAR AND VERY UNSAFELY (MAX IS ONLY 20MPH IN FIRST GEAR) MAKE IT TO THE RIGHT LANE TO EXIT THE FREEWAY. I CRAWL UNDER THE CAR AND FIND LEAKING CLUTCH FLUID THAT APPEARS TO BE COMING FROM INSIDE THE BELL HOUSING. THE CAR ONLY HAS 50K MILES AND IS ONLY 6 YEARS OLD. I PUT MYSELF AND MY FAMILY AT RISK THAT DAY AND FEEL LIKE THE FAILURE IN THE CLUTCH HYDRAULIC SYSTEM IS FLAWED AND IS A HUGE SAFELY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022712September 11, 2017
STRUCTURE:BODY
MELTING DASHBOARD MAKES THE SURFACE STICKY AND SHINY. THE STICKY SURFACE MAKES EVERYTHING STICK AND IMPOSSIBLE TO CLEAN. THE SHINY SURFACE CREATES A GLARE PROBLEM ON THE WINDSHIELD WHEN THE SUN OR LIGHT HITS. THAT GLARE IS A PROBLEM BECAUSE I CAN'T SEE SOMETIMES WHILE DRIVING AND CREATES A TEMPORARY BLIND SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019477August 25, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I HAVE 38 PAGES OF SERVICE REGARDING A STARTING PROBLEM. WHEN THE CAR IS STARTED WITH THE AC ON, IT CRANKS BUT WILL NOT START. THERE HAVE BEEN 6 BATTERY REPLACEMENTS, ONE 6 MONTHS AFTER THE CAR WAS PURCHASED AND 5 IN THE LAST 5 YEARS. WITHIN THE LAST WEEK AND A HALF IT HAS NEEDED 4000 IN REPAIRS. A VALVE ASSEMBLY, CONTROL AND NOW AN ENGINE CONTROL MODULE. THE CAR WAS BROUGHT IN DOZENS OF TIMES AND THE PROBLEM NEVER FIXED. WOULD BE HAPPY TO PROVIDE ALL OF THE PAPERWORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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