Infiniti G37 Complaints

538 consumer complaints on file.

#10967423March 21, 2017
AIR BAGS
THE PASSENGER SIDE SRS WARNING LIGHT IS ON AND INDICATES THE AIRBAG IS DISABLED. THERE IS ALSO EXTENSIVE CRACKING OF THE DASH THAT COULD POSSIBLY ALTER AIRBAG DEPLOYMENT. THIS SEEMS TO BE AN EXTREMELY FREQUENT OCCURRENCE WITH THESE CARS. THE REPAIR COSTS ARE IN THE MULTIPLE THOUSANDS OF DOLLARS, AND THIS IS OBVIOUSLY A SIGNIFICANT SAFETY HAZARD. SOME MODELS HAVE HAD RECALLS FOR THESE ISSUES, BUT APPARENTLY INFINITY HAS NOT INCLUDED THE 2009 MODEL. PLEASE INVESTIGATE THE ISSUE FURTHER. THERE ARE NUMEROUS COMPLAINTS AND WEBSITES FILLED WITH COMPLAINTS ON THE INTERNET DIRECTED AT THIS SPECIFIC COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967537March 21, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 INFINITI G37. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SEAT SENSOR MALFUNCTIONED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. UPDATED 06/21/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954835February 15, 2017
UNKNOWN OR OTHER
THE DASHBOARD IS EXTREMELY STICKY. THE OTHER DAY I WAS DRIVING ON THE FREEWAY AND A PLASTIC BAG GOT STUCK TO THE DASHBOARD AND OBSTRUCTED MY VIEW, LUCKILY NO ACCIDENT. ALSO, DURING REALLY SUNNY DAYS THERE IS A STRONG GLARE COMING FROM THE DASH AFFECTING MY VISIBILITY BECAUSE OF INTERFERENCE WITH MY GLASSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954286February 13, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG OFF WARNING INDICATOR ILLUMINATED WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED. THE DEALER COULD NOT DUPLICATE THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948123January 28, 2017
AIR BAGS
THE PASSENGER AIRBAG LIGHT IS FLASHING. THERE WAS A PAST RECALL ON THIS MAKE, MODEL AND YEAR FOR THE VERY SAME ISSUE. I HAVE BEEN TOLD THAT MY VEHICLE WITH LESS THAN 50K MILES WAS NOT ON THE RECALL LIST. THIS IS A SAFETY ISSUE WHICH WILL BE VERY EXPENSIVE TO REPAIR AND SHOULD BE TAKEN CARE OF BY INFINITI AS PART OF THEIR RECALL. I DO NOT UNDERSTANDING WHY THIS SAME ISSUE DOES NOT INCLUDE MY VIN NUMBER BUT WAS APPLICABLE TO OTHER SAME MAKE, MODEL AND YEAR CARS AS MINE. ARE THERE ANY OTHER AVENUES I CAN PURSUE TO FIGHT THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944332January 11, 2017
AIR BAGS, STRUCTURE:BODY
NHTSA RECALL 16V-349 IS FOR INFINITI M 35 OWNERS, I OWN A G37 S. THE REASON FOR THE RECALL FITS THE DESCRIPTION OF MY PROBLEM. I LIVE IN SOUTH FLORIDA AND HAV A PASSENGER DASHBOARD CRACK. INFINITI STATES IT OUT OF WARRANTY YET THEY KNOW THEY HAVE A PROBLEM BECAUSE OF THE RECALL ON THE M 35. THEY ADVISE NOT TO ALLOW PASSENGERS TO SIT IN THE PASSENGER SEAT ON THE RECALL. I FILED A CASE WITH THEM #251971113
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943846January 9, 2017
VEHICLE SPEED CONTROL
ON JANUARY 8, 2017, I WAS PULLING INTO A PARKING SPOT IN A LOCAL HARDWARE STORE'S PARKING LOT AND THE CAR STARTED TO ACCELERATE ON ITS OWN ACCORD. I HAD TO PRESS DOWN ON THE BRAKE PEDAL HARD TO STOP THE CAR, WHILE ALL THE TIME THE CAR WAS STILL AGGRESSIVELY ACCELERATING ON ITS OWN. THINKING MY FOOT HAD INADVERTENTLY BEEN PUSHING ON THE GAS PEDAL WHILE ALSO BRAKING, I PULLED MY FOOT OFF OF THE BRAKE PEDAL MOMENTARILY, BUT THIS CAUSED THE CAR TO LURCH FORWARD AND ACTUALLY JUMP THE CURB WITH THE FRONT WHEELS. I IMMEDIATELY SLAMMED THE BRAKES BACK ON AND QUICKLY SHIFTED THE TRANSMISSION FROM DRIVE TO PARK, ALL THE WHILE THE ENGINE IS STILL REVVING AND TRYING TO MOVE FORWARD. ONCE IN PARK, I PROCEEDED TO PUSH THE START BUTTON AND THE ENGINE STOPPED. I RE-STARTED THE CAR AT THAT POINT, BUT THE DANGEROUS CONDITION DID NOT RETURN. I HAVE DRIVEN THE CAR SINCE THIS EPISODE WITH NO RECURRENCE, BUT IT IS QUITE CONCERNING TO ME. I WAS GOING TO LET MY SIXTEEN YEAR OLD DAUGHTER DRIVE THE CAR TO SCHOOL, BUT NOT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939565January 4, 2017
AIR BAGS
NISSAN/INFINITI SHOULD RECALL THE 2009 G37 AIRBAGS ALONG WITH THE OTHERS THEY HAVE RECALLED. THERE IS AN ISSUE WITH CRACKING MELTING DASHES ON MANY OF THE 2008/2009 DASHES THAT MAY AFFECT THE ABILITY OF THE AIRBAG TO DEPLOY. MY DASH IS CRACKING AND MELTING (THIS ALSO AFFECTS VISIBILITY) AND INFINITI SAYS THIS IS THE RESPONSIBILITY OF THE INDIVIDUAL. THEY KNOW THIS IS AN ISSUE AS THEY EXTENDED THE WARRANTY AND REPLACED THE DASHES OF THE INFINITI FX MODELS. THANK GOODNESS I HAVEN'T HAD A WRECK WHERE MY AIRBAG HAS HAD TO DEPLOY, BUT WHY WAIT UNTIL IT'S TOO LATE. THE 2009 INFINITI NEEDS TO BE INCLUDED IN THE RECALL NOT ONLY FOR THE AIRBAG, BUT THE DASH NEEDS TO BE INCLUDED TO AS THE VISIBILITY IS AN ISSUE WITH THE GLARE FROM THE MELTING DASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936259December 19, 2016
AIR BAGS, SEATS
THE AIRBAG OF THE FRONT ROW PASSENGER SEAT TURNS OFF EVEN THERE IS AN ADULT PASSENGER SITTING ON IT. I'VE SEARCHED ONLINE AND DID SOME DIAGNOSTICS, AND BASED ON THE FLASHING PATTERN ON THE CONSOLE, IT SEEMS THE PROBLEM IS WITH THE SRS (SAFETY RESTRAIN SYSTEM) OCS (OCCUPANT CLASSIFICATION SYSTEM), AS SUCH EVEN AN ADULT IS SITTING THERE, IN AN ACCIDENT THE AIRBAY MAY NOT BE DEPLOYED. THIS IS A VERY SERIOUS THREAT TO THE SAFETY OF A PASSENGER. NOTE MY CAR HAS NEVER BEEN INVOLVED IN ANY ACCIDENT OR COLLISION. MORE GOOGLE SEARCH LED ME TO THIS LINK: HTTPS://WWW.NYTIMES.COM/2014/03/27/AUTOMOBILES/NISSAN-RECALLS-990000-CARS-AND-TRUCKS-FOR-AIR-BAG-MALFUNCTION.HTML?HPW&RREF=AUTOMOBILES&_R=1 THIS IS EXACTLY THE SAME PROBLEM WITH MY CAR. WHILE NISSAN RECALLED THOSE CAR, I THINK THE REGULATORY SHOULD ENFORCE NISSAN TO EXPAND THE RECALL TO INCLUDE MY CAR (INFINITI G37, 2009) AND OTHERS. THERE ARE LOTS OF SIMILAR COMPLAINTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934533December 11, 2016
STEERING
I WAS DRIVING ABOUT 35 MILES AN HOUR AND ABOUT TO TURN RIGHT AT AN INTERSECTION WHEN MY STEERING WENT OUT COMPLETELY. THE STEERING WHEEL WAS NO LONGER CONNECTED TO THE WHEELS, IT WAS JUST SPINNING AROUND. I WAS ABLE TO SLOW DOWN AND DRIVE OVER A CURB AND REST ON THE MEDIAN, DURING RUSH HOUR, IN THE DARK AND CALL AAA. ACCORDING TO THE DEALERSHIP THIS IS WHAT HAPPENED: "ON YOUR VEHICLE THE STEERING SHAFT THAT RUNS DOWN FROM THE STEERING WHEEL SEPARATED FROM THE COUPLER. WHEN THIS HAPPENED IT DAMAGED THE SPIRAL CABLE AND THE STEERING ANGLE SENSOR. WE HAVE REATTACHED THE SHAFT TO THE COUPLER AND REINSTALLED THE SAFETY NUT THAT HOLDS IT INTO PLACE, BUT THE STEERING ANGLE SENSOR AND THE SPIRAL CABLE WILL NEED TO BE REPLACED". THEY SUGGESTED I CALL CONSUMER REPORTS AND I HAVE TO PAY FOR THE REPAIRS, THEY HAD NEVER HEARD OF THIS HAPPENING BEFORE AND I HAVE NEVER HAD ANY WRECKS IN THE CAR AND ALL MAINTENANCE WORK IS DONE AT THE SAME DEALERSHIP. I AM SO AFRAID TO THINK OF WHAT COULD HAVE HAPPENED AND I WORRIED ABOUT DRIVING MY CAR IN THE FUTURE. THIS IS A VERY DANGEROUS SITUATION. TOTAL LOSS OF STEERING CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929643December 2, 2016
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
CLICKING NOISE COMING FROM BEHIND THE TACHOMETER. WHILE DRIVING, THE CLICKING NOISE HAPPENS WHEN THE TACHOMETER IS BETWEEN 2K & 3K. THE FASTER I DRIVE, THE LOUDER & FASTER THE CLICKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927176November 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG SENSOR FAILED. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHO CONFIRMED THE DIAGNOSIS AND STATED THAT IF ONE AIR BAG FAILED, THEY ALL WOULD FAIL. THE PASSENGER AIR BAG SENSOR AND SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924282November 4, 2016
AIR BAGS
RED PASSENGER AIRBAG LIGHT BEGAN BLINKING. IN AUGUST 2015, IT WAS TAKEN TO DEALER FOR DIAGNOSIS. PASSENGER SIDE FRONT OCCUPANT SENSOR NOT WORKING & WAS RESET. IT CAME ON ONCE A PASSENGER SAT IN THE SEAT AGAIN. COST TO REPAIR THIS WAS STATED AT $4930.53. IT IS A SAFETY ISSUE THEY SHOULD BE RESPONSIBLE FOR! A YEAR LATER, IT IS STILL FLASHING. I CANNOT FIND A RECALL STILL. I TRIED TO UPLOAD A SECOND FILE SHOWING THE ESTIMATE TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920201October 31, 2016
ENGINE
TIMING BELT JUMPED AND RUINED ENTIRE ENGINE AT 69,000 MILES. I'VE HAD THE CAR FOR UNDER 2 YEARS. REGULARLY SERVICED AND WELL TAKEN CARE OF. DEALERSHIP HAS COMPLETE RECORDS OF SERVICE FROM PRIOR OWNER. NEVER HAD ANY ISSUES. INFINITI WILL NOT COVER ENTIRE COST OF REPAIR BECAUSE I'M A COUPLE OF MONTHS OUT OF WARRANTY EVEN THOUGH I'M UNDER 70,000 MILES. I'M VERY HURT AND DISAPPOINTED. I'M A SINGLE WOMAN WHO BOUGHT THIS CAR BY HERSELF WITH A LOT FAITH. CAR IS STILL BEING FINANCED, YET NOW I HAVE TO PAY THOUSANDS OF DOLLARS FOR A PROBLEM THAT SHOULD HAVE NEVER HAPPENED. ANY ADVICE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919366October 27, 2016
AIR BAGS
JUST LIKE THE 2008, MY 2009 G7 COUPE PASSENGER SIDE AIRBAG SENSOR IS DEFECTIVE AND NO LONGER WORKS. I CALLED INFINITI BUT WAS TOLD THAT MY 2009 DID NOT QUALIFY. THEY WANT OVER $4000 TO REPLACE THE BOTTOM CUSHION (WITHOUT LABOR). $4000!!!! 2008 INFINITI G37 AIR BAGS RECALL 08V521000. OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10909604September 26, 2016
SEATS
WHEN PARKED, THE DRIVER SEAT COULD NOT BE ADJUSTED. THE BACK OF DRIVER SEAT WENT TOTALLY BACK AND COULD NOT BE RETURNED TO AN UPRIGHT POSITION. THERE WAS A RISK IN DRIVING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909487September 24, 2016
ENGINE, VEHICLE SPEED CONTROL
I HAVE EXPERIENCE TWO OCCASIONS DURING STOP AND GO TRAFFIC WHERE THE ENGINE WILL REV UP AND ACCELERATE. ON THOSE OCCASIONS I HAD TO PRESS THE BRAKES HARD TO AVOID HITTING THE CAR IN FRONT OF ME. I ALSO CHANGED GEARS TO NEUTRAL. DURING BOTH TIMES I WAS IN STOP AND GO TRAFFIC MOVING FORWARD...NOT TURNING. I ALSO TRIED USING THE CRUISE CONTROL. WAS TRAVELING IN A TOLL ROAD IN MOTION. HAD DIFFICULT SETTING ONCE CRUISE CONTROL WAS ON... IT MYSTERIOUSLY SHUT OFF. THIS WAS NOT WEATHER RELATED AS IT WAS A HOT CLEAR DAY AND I WAS TRAVELING THE SPEED LIMIT OF 80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899351August 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
I HAVE HAD MY CAR SERVICED TWICE FOR UNABLE TO CRANK WHEN I PUT THE KEY IN THE IGNITION,. THERE IS A 30 - 45 SECOND DELAY BEFORE THE CAR CRANK. I AM STILL EXPERIENCING THIS PROBLEM. MY CAR ONLY HAS 1400 MILES ON IT. YES, 1, 400 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896831August 18, 2016
AIR BAGS
IN MY 2013 INFINITI G37 FRONT 'PASSENGER AIRBAG OFF' LIGHT COMES ON AND STAYS ON (MEANS PASSENGER SIDE AIR BAG IS DISABLED) EVEN WHEN A GROWNUP PERSON WEIGHING OVER 100 POUNDS SITTING ON PASSENGER SEAT, PUTTING FRONT PASSENGER AT RISK IN CASE OF A CRASH. IT SEEMS "OCCUPANT CLASSIFICATION SYSTEM" (OCS) IS NOT WORKING AS IT SHOULD MAKING CAR COMPUTER THINK THAT A CHILD IS SITTING ON FRONT PASSENGER SEAT. I HAVE HAD MY CAR CHECKED BY DEALER TWICE BUT THEY DID NOT FIND ANYTHING WRONG AND STATED THAT "IT'S WORKING AS DESIGNED" BUT THE ISSUE STILL PERSIST. ON NHTSA WEB SITE I FOUND OUT MANY OTHER OWNERS OF INFINITI 2013 G37 ARE EXPERIENCING THE SAME ISSUE WITH PASSENGER SIDE AIR BAG. I ALSO CHECKED FOR ANY RECALL MY CAR BUT DID NOT FIND ANY, HOWEVER THERE WAS A RECALL ON "OCCUPANT CLASSIFICATION SYSTEM" FOR 2013 JX35. I SUSPECT 2013 G37 "OCCUPANT CLASSIFICATION SYSTEM" HAS SIMILAR ISSUE AS 2013 JX35. ON BEHALF OF ALL 2013 G37 OWNER, WE WOULD BE REALLY APPRECIATE IT IF NHTSA CAN INVESTIGATE THIS CRITICAL SAFETY FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892081August 1, 2016
AIR BAGS
THE AIRBAG LIGHT IS BLINKING. I TOOK THE CAR TO INFINITI AND I'M TOLD THAT THE THERE IS A FAILURE CODE B1018 STORED DUE TO INTERNAL FAILURE OF OCCUPANT AIRBAG DETECTION SENSOR. THEY ARE CHARGING $6,653 TO REPLACE THIS PART. $348 IS LABOR AND THE REMAINDER IS THE PART COST. THE CAR HAS 47,800 MILES AND IS OUT OF WARRANTY BY 3 MONTHS. INFINITI USA TOLD ME THAT THE AIR BAG WOULD NOT DEPLOY ON THE PASSENGER SIDE AND THAT I SHOULD REPLACE IT IMMEDIATELY AS IT IS A SAFETY HAZARD FOR PASSENGERS WHICH ARE MAINLY MY CHILDREN. DUE TO THE FACT THAT THIS PART IS PRICED SO FAR OUT OF REACH FOR MOST NORMAL CONSUMERS, I ASKED INFINITI USA FOR SOME CONSIDERATION AS THIS IS MY ONLY CAR. THEY DECLINED ANY TYPE OF ASSISTANCE IN REPLACING THE PART. IN OTHER WORDS, ITS DANGEROUS ENOUGH FOR ME TO PAY ALMOST $7000 TO REPLACE IT BUT NOT DANGEROUS ENOUGH FOR THEM TO HELP FIX IT. I WAS TOLD AT THE DEALERSHIP THAT THEY ARE SEEING THIS SENSOR ISSUE MORE AND MORE ON CARS 3-4 YEARS OLD AND THAT THEY ARE NOT MAKING THEM LIKE THIS ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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