Hyundai Sonata Complaints

17,026 consumer complaints on file.

#10434104November 3, 2011
STRUCTURE:BODY
+THE INTERIOR DOOR LEVERS CHROME IS PEELING OFF CAUSING THE LEVERS TO HAVE SHARP EDGES WHICH CUT YOUR FINGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433942November 2, 2011
STEERING, WHEELS
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE STEERING WHEEL WOULD FEEL LOOSE AND THE FRONT END OF THE VEHICLE WOULD EXHIBIT AN ABNORMAL CLICKING NOISE. IN ADDITION, THERE WAS AN ABNORMAL METAL SCRAPING SOUND COMING FROM THE REAR OF THE VEHICLE IN WHICH THE TIRES WERE WEARING PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURES. THE DEALER REPLACED THE STEERING CLOCK SPRING AND ADVISED THAT THE NOISE IN THE FRONT AND REAR OF THE VEHICLE WAS NORMAL BECAUSE OF THE WHEEL DESIGN. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FRONT AND REAR END CONTINUED TO MAKE NOISE WHILE DRIVING AND THE STEERING WHEEL STILL FELT EXTREMELY LOOSE. THE FAILURE MILEAGE WAS 659 AND THE CURRENT MILEAGE WAS 21,811.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433807November 1, 2011
STEERING
VEHICLE STEERING PULLS TO LEFT. CHECKED AIR PRESSURE (COLD) OF TIRES AND ALL WERE WITHIN SPECIFIED PRESSURES (30 P.S.I.). JUST RECEIVED MFR NOTICE ADVISING ME MY HYUNDAI SONATA LIMITED MAY HAVE A "CURRENT OPEN RECALL CAMPAIGN". NOTE: THE NOTICE WAS ALLEGEDLY FROM MFR., BUT DIRECTED ME TO CONTACT A HYUNDAI DEALER OTHER THAN THE DEALER WHICH SOLD ME THE VEHICLE. THE DEALER FROM WHICH I PURCHASED THE VEHICLE IS STILL IN OPERATION, BUT I HAVE RECEIVED NO SUCH RECALL ADVISEMENT THEM. THE NOTICE STATES, "THIS CAMPAIGN MAY BE A SAFETY RELATED REPAIR AND WILL BE PERFORMED AT NO CHARGE TO YOU". STRANGE...VERY STRANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433867November 1, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 HYUNDAI SONATA. THE CONTACT STATED THAT AS SOON AS HE STARTED THE VEHICLE, THE ENGINE WOULD GENERATE A RATTLING NOISE FROM THE TIMING CHAIN. A CERTIFIED MECHANIC INSPECTED THE VEHICLE AND DIAGNOSED THAT THE TIMING CHAIN TENSIONER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000 AND THE CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433643October 31, 2011
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE RADIO WAS CHANGE BY HYUNDAI BECAUSE THE NAVIGATION SYSTEM FAILED AND NOW AFTER THE WARRANTY UP THE NAVIGATION SYSTEM FAILED TO WORK THE VOICE DOES NOT GET LOUD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433140October 28, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2007 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 55 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS PREVIOUSLY REPAIRED IN OCTOBER OF 2008 UNDER NHTSA CAMPAIGN ID NUMBER: 08V161000 (AIR BAGS). THE IDENTICAL FAILURE RECURRED SIX MONTHS AFTER THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS TAKEN TO THE DEALER TWELVE TIMES FOR THE SIMILAR DEFECT AND REPAIRED EACH TIME. THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT AIR BAG MALFUNCTION. THE MANUFACTURER WAS NOTIFIED OF THE RECURRING FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433066October 27, 2011
TIRES, STRUCTURE:BODY
THE CAR HAS BEEN NOISY SINCE DAY 1. DEALER SAID IT WAS NOT ABNORMAL. TIRE DEALER SAID THEY SAW NO PROBLEM, EXCEPT IT APPEARED THAT THE TIRES WERE FEATHERING. ON CERTAIN TYPE ROADS, THE CAR IS JUST DARNED TOO NOISY. I BELIEVE IT TO BE THE KUMHO, 17" TIRES THAT THE LIMITED MODEL COMES EQUIPPED WITH. I HAVE ALMOST 8,000 MILES ON IT, NOW, SINCE BOUGHT NEW IN APRIL, AND IT IS NOT GETTING ANY BETTER, ONLY WORSE. UNENDURABLE, ACTUALLY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432833October 26, 2011
ELECTRICAL SYSTEM
I HAVE A 2011 SONATA THAT FAILED TO START ON THREE OCCASIONS. THE FIRST WAS ABOUT 8000 MILES THE SECOND WAS AT 10800 MILES AND THE THIRD WAS THE NEXT DAY FROM THE SECOND OCCASION. THIS CAR IS LESS THAN 1 YEAR OLD. AS I WENT TO START THE CAR AS I NORMALLY DO THE "PRESS THE BRAKE PEDAL TO START" WOULD FLASH EVEN THOUGH MY FOOT WAS ON THE BRAKE PEDAL. THE FIRST TWO TIMES I WAS ABLE TO GET IT TO START BY REPEATEDLY PRESSING THE BRAKE PEDAL AND PRESSING THE PUSH BUTTON START MORE THAN 10 TIMES. THE THIRD TIME I HAD NO SUCH LUCK AND CALLED THE DEALER FOR SERVICE. I NOTICED THAT ON ALL 3 OCCASIONS THAT THE BRAKE PEDAL HAD MORE THAN NORMAL PRESSURE AND WOULD NOT DEPRESS AT ALL. I ASSUME THAT THERE IS SOME SORT OF SWITCH THAT TELLS THE CAR THAT YOUR FOOT IS ON THE BRAKE BEFORE THE PUSH BUTTON START WILL START THE CAR. WITH THE BRAKE PEDAL NOT MOVING AT ALL THIS SWITCH IS PROBABLY NOT BEING ACTIVATED SO THE CAR DOES NOT START. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432878October 26, 2011
VISIBILITY
DISCOVERED ANOTHER PROBLEM WITH 2012 HYUNDAI SONATA. IT HAS VISIBILITY PROBLEMS. DASHBOARD IS REFLECTED ON TO THE WINDSHEILD WHEN SUN IS ON YOUR LEFT (IT HAPPENED TO ME WHEN I WAS DRIVING SOUTH AROUND 8.30AM). THIS IMPAIRS THE VISIBILITY OF THE DRIVER AND COULD CAUSE SERIOUS ACCIDENTS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432896October 26, 2011
VISIBILITY, AIR BAGS
TL* THE CONTACT OWNS A 2008 HYUNDAI SONATA. THE CONTACT STATED THAT THE SUN VISOR FAILED AND SEPARATED FROM THE HOLDER. THE AIR BAG WARNING LIGHT ALSO FAILED AND THE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE DEALER REPLACED THE SUN VISOR AND ADVISED THAT THE PASSENGER SIDE AIR BAG SENSOR FAILED, BUT THE PASSENGER SEAT WOULD NEED TO BE REPLACED BECAUSE THE SENSOR COULD NOT BE REMOVED. THE AIR BAG FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 92, 5000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432508October 23, 2011
SERVICE BRAKES, HYDRAULIC
MY 2009 SONATA HAS 44000 MILES AND THE REAR BRAKES ARE GRINDING. THEY NEED TO BE REPLACED BUT THE FRONT BRAKES LOOK BRAND NEW. I HAVE BEEN WORKING ON CARS FOR OVER 40 YEARS AND HAVE NEVER SEEN OR HEARD OF ANYTHING LIKE THIS BEFORE. REAR BRAKES JUST DON'T WEAR OUT FASTER THAN THE FRONT ONES. I HAVE AN APPOINTMENT TOMORROW AT THE DEALER BUT THEY TOLD ME IT IS NOT A COVERED ITEM BUT A WEAR ITEM. THERE IS A PROBLEM WITH THE CALIPERS STICKING AND CAUSING THE BRAKES TO WEAR OUT. ROUTINE MAINTENANCE WOULD HAVE TAKEN CARE OF THE PROBLEM. WHAT ROUTINE ARE THEY TALKING ABOUT? IT IS NOT ON THE RECOMMENDED LIST AT ANY MILEAGE IN MY OWNERS MANUAL. THANKS GOD IT IS ONLY SOMETHING LIKE BRAKES AND NOT SOMETHING IMPORTANT LIKE THE RADIO GOING OUT. SARCASM IS HOW I DEAL WITH STRESS.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432435October 22, 2011
SERVICE BRAKES, HYDRAULIC
REAR BRAKES: RUBBING, GRINDING, PREMATURE WEAR AND REDUCED BREAKING EFFECTIVENESS. REPLACEMENT OF REAR ROTORS AND PADS WERE REQUIRED REPLACEMENT TO PASS SAFETY INSPECTION. DEALER INFORMED ME THAT THE CALIPERS WERE NOT SEIZED OR STICKING BUT THAT DRIED OUT LUBRICATION ON SLIDES, PINS, SHIMS WAS THE CAUSE OF THE WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432454October 22, 2011
VEHICLE SPEED CONTROL, STEERING, STRUCTURE:BODY
THREE PROBLEMS CROPPED UP IMMEDIATELY OR SHORTLY AFTER INITIAL OWNERSHIP. THE CAR PULLS TO THE RIGHT, AND THE STEERING WHEEL MUST BE TURNED TO THE LEFT OF CENTER TO COMPENSATE WHEN DRIVING ON A FLAT SURFACE. SECOND, THE SUNROOF AREA DEVELOPED A LOUD CREAKING SOUND WHEN THE CAR IS DRIVEN THROUGH A TURN OR OVER UNEVEN ROAD SURFACE. THIRD, AND MOST ALARMINGLY, THE CRUISE CONTROL INTERMITTENTLY FAILS TO DISENGAGE WHEN THE CANCEL BUTTON IS PRESSED. IT ALSO INTERMITTENTLY FAILS TO ENGAGE WHEN THE SET BUTTON IS PRESSED. IF THE CRUISE CONTROL HAS FAILED TO DISENGAGE, TAPPING THE BRAKE OR PRESSING THE MAIN ON/OFF BUTTON WILL CAUSE IT TO DISENGAGE. HOWEVER, THE CONFUSION THAT COMES FROM THE CANCEL BUTTON FAILURE MAY LEAD TO AN ACCIDENT. THE DEALER CANNOT REPLICATE THE PROBLEM DURING A SHORT TEST DRIVE AND REFUSES TO REPLACE OR TEST THE ELECTRONIC MODULES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432458October 22, 2011
WHEELS, SUSPENSION
1) THE VEHICLE IS PURCHASED ON 10/15/2012 AT MILEAGE 45. AFTER DRIVING 10 MILES FELT VOMITING SENSATION AND HEAD ACHE DUE TO VEHICLE CONSTANT VIBRATION. MY WIFE IN THE PASSENGER SEAT ALSO FELT THE SAME. I HAVE MY FRIENDS DRIVE THE CAR AND THEY FELT THE SAME. 2) REPORTED THE PROBLEM TO THE DEALER THROUGH TEXT MESSAGE ON 10/16/2012 (SUNDAY) VIA TEXT MESSAGE AS THE DEALER SHIP CLOSED ON SUNDAY 3) TAKEN TO THE DEALERSHIP ON 10/17/2012 MORNING TO CHECK UP. ON FIRST ATTEMPT DEALER SAYS THERE IS WHEEL BALANCING PROBLEM, SO PERFORMED WHEEL BALANCING AND TIRE ROTATION AND RETURNED THE VEHICLE TO ME SAYING IT FIXES IT 4) WITH IN 10 MILES OF DRIVING , FOUND SAME ISSUE (HEAD ACHE AND VOMITING SENSATION) DUE TO VIBRATION . 5) TAKEN TO THE DEALERSHIP ON 10/21/2012, ON SECOND ATTEMPT, DEALER SAYS HE NEEDS TO REPLACE AXLE. 6) HOW CAN A BRAND NEW VEHICLE IS NOT INSPECTED FOR AXLE PROBLEM AND SOLD TO CUSTOMER? ALSO HOW CAN DEALER SHIP FAILED TO FIND THE AXLE PROBLEM ON FIRST ATTEMPT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432171October 20, 2011
STEERING
FOLLOW UP ON MY EARLIER STEERING PROBLEM WITH THE 2011 LIMITED TURBO. ODI ID NUMBER : 10427654 DEALERSHIP INSTALLED NEW STRUTS, ALIGNED CAR AND DID A SELECTIVE TIRE ROTATION. CAR STILL PULLED LEFT IN LEFT LANE AND WANDERED LEFT AND RIGHT EVERY 4-7 SECONDS IN RIGHT LANE OF HIGHWAY. TOOK CAR BACK INTO DEALERSHIP 10/6/2011 AND THEY AGAIN ALIGNED AND DID ANOTHER SELECTIVE ROTATION. CAR STILL PULLS AND WANDERS. CONTACTED HYUNDAI CUSTOMER SERVICE AND THEIR REPLY WAS AS FOLLOWS: "THANK YOU FOR CONTACTING HYUNDAI MOTOR AMERICA. WE APOLOGIZE FOR YOUR DISSATISFACTION WITH OUR PREVIOUS RESPONSE REGARDING THE SPECIFICATIONS FOR THE TRACKING IN YOUR 2011 HYUNDAI SONATA 2.0T. WE CONTACTED BUERKLE HYUNDAI TO GATHER FURTHER INFORMATION REGARDING THE SPECIFICATIONS FOR YOUR VEHICLE. WE WERE INFORMED THE VEHICLE IS REQUIRED TO TRACK STRAIGHT FOR 9 SECONDS OR LESS AT 40 MILES PER HOUR. THEY INFORMED US THAT FOR EVERY 10 MILES PER HOUR THAT YOUR VEHICLE ACCELERATES OVER 40 MILES PER HOUR, THE REQUIREMENT DROPS BY 2 SECONDS. IF YOUR VEHICLE IS GOING 70 MILES PER HOUR, THE REQUIRED SECONDS THE VEHICLE WOULD NEED TO TRACK STRAIGHT IS 3 SECONDS. IF YOUR VEHICLE DOES NOT TRACK STRAIGHT FOR 3 SECONDS AT 70 MILES PER HOUR, WE RECOMMEND THAT YOU SCHEDULE AN APPOINTMENT WITH THE SERVICE DEPARTMENT OF BUERKLE HYUNDAI FOR FURTHER INSPECTION. WE ARE CONFIDENT THAT THE DEALERSHIP WILL ADDRESS ALL OF YOUR CONCERNS AND PROVIDE YOU WITH EXPERT ADVICE. YOU CAN REACH BUERKLE HYUNDAI BY CALLING *** *** ****. " THEY TELL ME THAT THIS WAS A DEALER'S DECISION AND THAT IF THE HYUNDAI CAN TRAVEL 300-500 FEET WITHOUT A STEERING CORRECTION THAN THE CAR IS WITHIN SPEC'S. THIS IS A STEERING CORRECTION EVERY 4 SEC. AT 70MPH. WHY ISN'T NHTSA DOING SOMETHING ABOUT THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430892October 19, 2011
SERVICE BRAKES, HYDRAULIC
DURING ROUTINE SERVICE INSPECTION THE DEALER MECHANICS REPORTED THE REAR DISK BRAKES WERE WORN "ALMOST METAL TO METAL". I REPLACED THE REAR BRAKE PADS MYSELF. THE DRIVER'S SIDE OUTSIDE PAD WAS WORN ALMOST TO THE METAL BUT THE OTHER THREE PADS WERE WORN NOT MUCH AT ALL. I HAVE PHOTOGRAPHS. THE BRAKES WORKED FINE BEFORE AND AFTER THE PADS WERE REPLACED. MY SON HAS THE EXACT SAME YEAR AND TYPE VEHICLE WITH SIMILAR MILEAGE THAT EXHIBITED THE VERY SAME PAD WORN IN A LIKE MANNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430809October 19, 2011
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2003 HYUNDAI SONATA. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN HE CRASHED INTO ANOTHER VEHICLE. THE DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE CHEST, RIB AND NECK. THE VEHICLE WAS TOWED TO THE INSURANCE TOW-YARD. THE FAILURE AND THE CURRENT MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/16/11*LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10430837October 19, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2007 HYUNDAI SONATA. THE CONTACT NOTICED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE OCS SENSOR IN THE PASSENGER SEAT WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 72,396 AND THE APPROXIMATE FAILURE MILEAGE WAS 72,356. UPDATED 11/23/11*BF UPDATED 12/19/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430600October 18, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT THE BRAKES WOULD EMIT A GRINDING NOISE WHENEVER THEY WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS WHERE THE BRAKES AND CALIPERS WERE REPLACED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430697October 18, 2011
AIR BAGS
AIR BAG LIGHT IS ON. DEALER STATES THE PASSENGER SEAT, ONLY THE PART YOU SIT ON NEEDS REPLACED. $1000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Sonata