Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11422749June 29, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact stated while driving at various speeds, there was an abnormal fuel odor detected. The contact noticed that fuel was leaking onto the engine. There was no warning light illuminated. The contact called the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The contact stated that the failure was like NHTSA Campaign number 18V934000 (Engine, Fuel System, Gasoline). The approximate failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422767June 29, 2021
UNKNOWN OR OTHER
on 06/29/21 10am, I was entering Hwy 287 NO. from Hwy 80's Mawah exit. I accelerated from 50 MPH to 65 MPH, the engine shuts down. I was able to pull over to the shoulder. After a few minutes, I put the car in park and the engine restarted. I drove the car towards the next exit, then the engine shuts off again. I called AAA and I am waiting right now for the car to be towed. This is a very dangerous safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422823June 29, 2021
ENGINE
The contact owns a 2011 Hyundai Sonata. The contact stated while driving 35 mph, there was an abnormal knocking sound coming from the vehicle. The contact pulled into a service station, checked the engine oil level, and topped off the engine oil. Later that day the contact started the vehicle and drove to his brother’s residence and heard the loud knocking sound coming from the vehicle. The vehicle shuddered. The vehicle remained parked at his brother’s residence. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was 120,315.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422860June 29, 2021
ENGINE
The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while receiving an oil change, the dealer informed the contact that there was an abnormal sound from the engine compartment. The contact stated that the check engine warning light was illuminated. The vehicle was towed and diagnosed but not yet repaired. The manufacturer was informed of the failure. The contact was informed that the Vin was not under recall. The failure mileage was approximately 157,035.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422663June 28, 2021
ENGINE
The contact owns a 2016 Hyundai Sonata. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the oil level warning light was illuminated. The vehicle was diagnosed, but not repaired. The manufacturer was informed of the failure and confirmed that the Vin was not under recall. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422698June 28, 2021
ENGINE
On 06/11/2021, I visited Hyundai Harrisonburg, VA service center to perform some recalls as per the attached documents. I was told that the engine is covered by a lifetime warranty and they didn't charge me anything. They performed recall #162 for the engine problem & installed a special software to monitor the knocking problem. They didn't open the engine to check the crank or the bearing wear. They asked me to keep an eye on the engine and if any thing happens, I could return back immediately to them. Only after 6 days, smoke started to go out of the exhaust and I couldn't drive the vehicle over 40 MPH. I drove the vehicle to them and left it for a week. After a week; when I called them, they told me that the engine needs to be changed with a new one but they couldn't contact Hyundai USA to send them a new engine because the car was driven more than 120K miles as per Hyundai rule (10 years/120K miles). I told the service center manager that it's a lifetime warranty according to the Hyundai Motor America and Kia Motors America Resolve Engine Litigation [https://www.hyundainews.com/en-us/releases/2883] He said that Hyundai should approve it to replace the engine and I should contact them for approval. So I contacted NHTSA to get me that approval instead of wasting my time explaining the litigation. I couldn't drive the vehicle since then because of the heavy smoke. I towed it from the Service Center to my home and submitted the complaint. I consulted 2 mechanics who advised me not to drive the vehicle to avoid engine explosion or an accident. It's not safe to drive the vehicle for me and for others in the street. The litigation is very clear that engine warranty is lifetime and the problem that happened to it is what that warranty covers. Smoke and low speed driving mode are some of many symptoms of that issue. I am waiving my right of compensation for towing or rentals and I don't want any compensation other than engine swap ASAP. I want them to tow it back. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422554June 28, 2021
ENGINE
The contact owns a 2012 Hyundai Sonata Hybrid. The contact stated while driving 75 mph, the vehicle went into limp mode and failed to accelerate above 45 mph. The check engine warning light was illuminated. The contact called the local dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The contact stated that the failure was like NHTSA Campaign Number: 20V746000 (Engine). The failure mileage was 142,566.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422501June 27, 2021
STEERING
Powering steering seems get harder when i stop at lights and when i turn then car back on from getting grocery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422520June 27, 2021
ENGINE
My car caught on fire while operating
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11422414June 26, 2021
ENGINE
I received Hyundai's Recall notice for Recall Campaign 198 regarding premature connecting rod bearings. I scheduled a service appointment at First Hyundai at 270 E Washington St, North Attleborough, MA 02760. (508) 699-4700 for April 29th, 2021. My car's engine started making noises on April 24th, 2021. I stopped the vehicle and had it towed to First Hyundai (listed above). The dealership took more than 7 days to inspect the vehicle and diagnosed it as connecting rod failure requiring a new engine. I contacted Hyundai customer service to arrange for "alternate transportation". Hyundai assigned me a case manager on 5/18/2021, but despite multiple phone calls and messages, I was not able to actually speak to my case manager until 5/25/2021. Hyundai refused to authorize alternate transportation prior to this, and when I spoke to my case manager she would only authorize reimbursements up to $30.00 per day for a Hyundai rental vehicle and $20.00 per day for a non-Hyundai vehicle. I have been unable to secure alternate transportation from Hyundai, as there are no rental vehicles available at the prices Hyundai is willing to reimburse me for. It has now been more than 60 days, and my dealer has notified me that there will be further delays, even though they have received all of the necessary parts to repair my vehicle. I have kept extensive notes of the more than 25 phone calls I have made to both Hyundai and the First Hyundai dealership regarding this issue. At this point, I need assistance forcing Hyundai to honor the recall agreement they made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422434June 26, 2021
ENGINE
Dear To Whom It May Concern, My cars VIN: [XXX] There is a recall (NHTSA Recall Number20V746000) that I found on this website for my car that the dealership below is claiming is not correct and will not work on. Springfield Hyundai Address: 754 Baltimore Pike, Springfield, PA 19064 My car has been having engine issue even after it getting services at another Hyundai Dealership Service Center. Engine overheats and smoke came out several times. Not it is jerking while I drive - loosing power. I barely was able to get the car to the service, that is how bad the state of the engine is at the moment. Initially when I took the car to the service center they said there is no recall at all on my car, even though the Hyundai customer service agent acknowledged the recall I mentioned above. After some push back from me, the service agent at the center said there was a recall but not the one I mention above a different one. I would really appreciate some help getting the recall above sorted out. Thank you in advance. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11422361June 25, 2021
UNKNOWN OR OTHER
The 1st thing that happened was the inside dashboard lights would flicker from nighttime mode to daytime mode. Took it to dealership and they could not get it to replicate. Now when it happens the headlights turn off. It happens a lot more often and seems to be something to do with the column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422377June 25, 2021
UNKNOWN OR OTHER
While driving on 285 @ 60 mph the car begins alarming with a hazard light indicating emergency braking system failure then the car looses complete braking capabilities and power to drive, all while I am in front of an 18 wheeler. I have practically no control over the stirring wheel as the car has completely lost all power all I could do is throw on my hazard lights and pray that the truck sees me then I begin to coast off to the side of the highway. In 2019 the engine seized up and did the exact same thing lost total power on the highway, the engine was replaced in 2019. In 2020 the transmission was causing problems and was replaced as well, this vehicle is a death trap and I truly fear for mines and my child’s life when driving it. I have never ever really feel safe in this car after my engine failure it left with in total paranoia with it loosing total power and leaving me without control to get out the way of on coming traffic thank goodness the trucker behind me noticed I was in distress and I was able to coast off to the side. I have googled and seen that there has been many others who have had this exact same problem with the braking system. Hyundai needs to recall these vehicles for this braking problems so no has to loose there lives behind it. Please please, please help me and the others that have these issues to get this matter resolved. Every since I have gotten this car it has had nothing but major issues in my eyes it should be deemed a lemon. Please advise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422140June 24, 2021
UNKNOWN OR OTHER
Tail lights and brake lights constantly burn out. I've had to replace them multiple times a year. They bulbs get too hot that they melt into wiring harness which can be a fire hazard. I've had to replace the entire tail light because of this issues. I've heard and noticed this problem with a lot of Hyundai's. On the road I notice almost every other Hyundai similar to mine has at least one tail light or brake light out. My car was bought from Hyundai and had the original manufactures bulbs already installed, so this is not an aftermarket issue. I've read on multiple auto complaint blogs about this exact issue. I've been pulled over for the brake light being out which I wasn't even aware of until the officer told me. These bulbs have to be replaced at least 3 times a year. It's a safety hazard as well as a fire hazard. Every auto shop ive been to knows of this issues with Hyundai. I'm afraid to put anything flammable in my truck due to fear of it catching on fire. I spoke to Hyundai and they said that they are unaware of any issues or problems with my model and yet I continue to see mine and other vehicles with missing lights. Hopefully you guys can do something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422230June 24, 2021
UNKNOWN OR OTHER
The trunk will not open by any means, at times it can be opened, but the emergency release does not work. If anyone gets in, they cannot get out, especially with the Hybrids which do not have fold down back seats. Federal mandate states the trunk must have an operational emergency release, but with the trunk latch issue, the emergency release does NOT work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421937June 23, 2021
AIR BAGS, ELECTRICAL SYSTEM
Airbag light came on and stays on. Pulled a code that pointed to the wiring in the passenger seat. Moved wiring around and made sure connectors were properly plugged and the light went away for maybe a week. Light is back on again. Removed seat bolts to gain better access, used tubing and electrical tape to straighten any kinked wiring I could find underneath passenger front seat, disconnected and reconnected connections. Airbag light blinked once and still remains on with the code still pointing to the passenger seat wiring. Apparently this issue has been reported many times in online forums with no meaningful response from the company though this clearly affects proper airbag deployment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421940June 23, 2021
UNKNOWN OR OTHER
We were hit on the right front passenger side by a driver on a Suzuki motorcycle. The driver was ejected from the motorcycle, went thru the right passenger window, traveled across the passenger compartment. He came to rest head down on my lap. Accident was fatal for the motorcyclist who died at the site. My adult autistic son was seated in the rear seat behind the passenger seat. The side front passenger window was completely shattered and the rear right passenger window was shattered also. My son hit his head on the interior right side of the vehicle and had a TBI and serious cuts requiring surgery and ICU stay. No airbags in the car deployed including side airbags and no curtainwalls deployed on the right side or anywhere in the vehicle. Car was supposedly equipped with such. Police inspected vehicle, insurance people inspected vehicle; vehicle is available for inspection at salvage lot. Pictures have been taken by insurance company. Right side of vehicle was severely smashed. I had no previous warning of problems with safety features.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#11421945June 23, 2021
AIR BAGS
Headlights have burnt out 4 times in 1 year w/install, break/tail lights have burnt out 6 times in 1 year w/ install. Cruise control isn't staying set and airbag light is on unknown reason after OBD scan. Break lights have burnt thru the connection piece, causing damage, overpower from the wiring harness has caused over load of power which caused lights to burn out and even burst. Multiple drivers with similar problems, airbag may still deploy for no reason or not deploy at all. Cruise control malfunction possibly due to airbag issues, but may also be from faulty wiring throughout the vehicle and ultimately into the sterring console. Computer or motherboard may also now have damages cause by over amped volts of electricity without a serge protecter. Possibility of electrical damages, caused by overload from power supply and directed throught the vehicle may have cause exponential damages to electrical in the sonata. Causing a serious safety concern and hazard. Exterior lighting requires new wiring harnesses and connection pieces as well as new casing from over amp overload, resulting in overheating and bulb combustion damages. New airbag assembly is probable and reset of mother board with upgraded features and completely new wiring with serge protection is necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421991June 23, 2021
UNKNOWN OR OTHER
My car has stalled five different times over the past week. No warning lights come on. I took my car to the garage and they had the same stalling issue. They cannot locate the problem. I see on other websites that this is a problem for other Sonata owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422000June 23, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Hyundai Sonata. The contact stated upon starting the vehicle, the check engine warning light was illuminated on the control panel. The contact also stated a loud knocking noise came from the engine compartment. The vehicle was inspected by an independent mechanic where it was diagnosed the engine needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 17V226000 (engine and engine cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 121,140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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