Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11461979April 24, 2022
ENGINE
I was driving on the highway in 70mph traffic and the car’s dash board alarm sounded with the following warning sign on the dash board: “Hybrid System Warning, Safely Stop. Do Not Drive”. The car seemed to have put itself in neutral without warning. I then pulled over to the side of the highway. I turned the car off and let it rest for about 5 minutes. I attempted to restart the car but the car would not start. All of the lights were on on the dash board and the Hybrid System Warning came back on. I could not let the windows back up or close the sunroof. I called a tow truck attempting to get a jump start but that did not work and I had to eventually get the car towed off the highway after sitting there with my children for 2 hours. This is very dangerous and has never happened before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461924April 23, 2022
ENGINE
Was pulling out of a parking lot and the engine stalled. Would not crank over again. Mechanic took the timing cover off to inspect and found timing chains are all in working order. Will all engine belt driven accessories disconnect and timing cover off. Engine cannot be rotated with a breaker bar. Technician says the bearings are seized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461795April 22, 2022
ENGINE, POWER TRAIN
While driving in city traffic, 45 mph zone, my car suddenly lost power, engine RPMs dropped, engine off, power steering impaired, I had to drift into turnout and assess. Car restarted, and I could drive, but RPMs would not exceed 1700, car wouldn't shift gears, speed would not exceed about 15 mph. No engine warning lights, no oil pressure indicator, no excess heat. I found I could drive at low rpms and manually shift gears to increase speed. I got the car to the local Hyundai dealer (Taylor hyundai, Augusta GA) and it has been there 8 weeks. They are telling me the engine has failed because I failed to change the oil for 14 months. They said my oil pan was empty. They asked me for maintenance records and said they were inadequate, and the engine needs to be replaced, may cost $6000 or more, warranty invalid. The car has 56,000 miles. Safety was put at risk due to sudden loss of power in busy traffic. Driving the disabled vehicle was risky to surrounding traffic, as the car could not maneuver quickly. I have read about similar failures with Hyundai Sonata vehicles, and a class action suit settled for 2011 to 2014 model vehicles. My car is still in the shop, unrepaired. I had to buy another used car in the meantime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461452April 20, 2022
ELECTRICAL SYSTEM, ENGINE
The NHTSA has numerous complaints from owners of the 2016 Hyundai Sonata and 2016 Hyundai Sonata Hybrid with failures associated with the following: abnormal (knocking) noise from engine, reduced motive power and/or hesitation, illumination of the “Check Engine” warning lamp, illumination of engine oil pressure warning lamp, and a burning smell, oil leaking, and smoke. After research, I found the recall 21V301000, which lists “Part 573 Safety Recall Report 21V-301”, and I have attached it. I believe the piston oil rings are potentially a source of engine failure for the 2016 Hyundai Sonata and 2016 Hyundai Sonata Hybrid (since they are from the same manufacturer) and not the process and defect that Hyundai previously listed (that they stated was corrected), yet referenced in their recall. Hyundai and Kia both have defects with their ignition coils that have the shared part number: 27300-2E601, which also appears as: 27300 2E601. We have a 2016 Hyundai Sonata Hybrid Limited that is on its 3rd set of ignition coils, and some Hyundai Elantra and Kia Forte owners have reported the use of a 4th set of ignition coils. I have researched this part number by contacting multiple Hyundai Certified Parts Departments. A Hyundai Parts Department verified that the Hyundai Technical Service Bulletin (TSB) 16-01-003-1 states that it “replaces” part number 27300-2E601 with part number 27300-2E601QQH, but they are the same exact part down to the 27300-2E601 appearing on both parts. One of the Hyundai parts people that I spoke to said that Hyundai put white circle stickers on the top of the ignition coils to differentiate between the older and newer part numbers, but the parts are identical. He said that Hyundai contacted their supplier of the ignition coils and negotiated a lower price due to a high failure rate. This means a significant price difference per ignition coil for the dealers, but keeps a defective part in the concerned vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461474April 20, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Hyundai recalled my vehicle twice for GDI ENGINE INSPECTION/REPLACEMENT (Recall 132). Subsequently, my vehicle was recalled a 3rd time for HIGH-PRESSURE FUEL PIPE INSPECTION AND REPLACEMENT (Recall 180). During this recall, the dealership inspected and DID NOT replace or repair any equipment. 4/12/2022 I smelled gasoline and took my vehicle to an Auto Shop for inspection. The technician explained that the HIGH-PRESSURE FUEL SYSTEM was leaking fuel significantly and was an extreme safety hazard. I contacted Hyundai Manufacturer right away due to my knowledge of Recall 180. Hyundai set me up with a Dealership Service appointment and I had the vehicle towed to the dealership for safety. The Dealership refuses to honor the recall (Recall 180) and after several phone calls, emails, and tweets; I am still unable to get reconciliation from Hyundai Consumer Affairs. For context, please understand that this Dealership is the same Dealership that FAILED to repair or replace anything when I took my vehicle in for recall (Recall 180). Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461523April 20, 2022
ENGINE
The contact owns a 2016 Hyundai Sonata. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact was able to pull over safely; upon inspection, the contact noticed that there was oil leaking from under the front of the vehicle. The vehicle was towed by AAA to an independent mechanic to be diagnosed. The contact was informed that there was a hole in the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461255April 19, 2022
ENGINE AND ENGINE COOLING
We have refill engine oil weekly. After every oil change a month the oil is dark and a needs a quart more to refill. This is regularly since 2015. We purchased the car in 2012. 2019 the front ball joints started clumping in reverse, replaced in 2021. While driving on the freeway and exiting off onto a ramp the car dramatically down shifted and was unable to correct itself. Later discovered the computer module needed replacement. We still are refilling oil weekly. Not to mention replacing the clock spring twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461256April 19, 2022
ELECTRICAL SYSTEM
Brake/ tail light socket and metal portion of bulb could not be removed. Dealer attempted to replace socket but the tail light assembly was melted so badly that it would not hold the bulb socket. The whole tail light assembly had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461267April 19, 2022
STEERING
The contact owns a 2015 Hyundai Sonata. The contact stated that while driving at various speeds, the steering wheel would suddenly become extremely difficult to turn in either direction. During the failure, the steering fault warning light was illuminated. After turning off and restarting the vehicle, the vehicle operated as intended. The vehicle was taken to the local dealer who was unable to duplicate the failure; no service was performed. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461276April 19, 2022
ENGINE
Oil consumption, engine locked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461321April 19, 2022
ENGINE
Our car has 70,000 miles on it and has driven just fine. We recently had the battery replaced after it died and had no problems afterward. Then, a month later, the car started to lurch whenever we accelerated on the highway. The very next time we drove, we received an error message that read "Hybrid System Malfunction, Safely Pull Over and Do Not Drive." We did this, turned the car off, restarted it and safely drove to the dealership. The dealer then said they could not replicate the issue and they reset the hybrid system. We picked up the car and immediately started having the lurching issue again, and then the light came on that said Hybrid System Malfunction. The car then was having trouble accelerating and kept flashing at us until we got back to the dealership. The dealer said there was no signal to let them know what is wrong with the vehicle, but it is not un-driveable and put us in a very dangerous situation not being able to accelerate safely on the highway. The dealer had to call an engineer and they have determined it to be a problem with the transmission, but they are not able to guarantee that this will fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461329April 19, 2022
VEHICLE SPEED CONTROL
The contact owns a 2018 Hyundai Sonata. The contact stated that while her daughter was reversing out of a parking space, the vehicle experienced unintended acceleration. The vehicle drove forward and crashed into a brick post. The contact's daughter did not sustain any injury but later received medical attention. There were no airbags deployed. A police report was filed. The vehicle was towed to a tow yard where the dealer later picked up the vehicle and took it to their location. The contact was unaware of what was repaired since the dealer did not provide a work order and she had to sign a power of attorney for the dealer to release the vehicle. The failure recurred with unintended acceleration up to 25 MPH, immediately after the brake pedal was released. The vehicle was not repaired. The insurance company did not deem the vehicle totaled. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11461197April 18, 2022
ENGINE
In January of 2022, my vehicle experienced a complete power loss while driving to work, leaving the car coasting down the road. A Check Hybrid System warning came up on the dashboard, along with several other warning lights, including Check Engine. Luckily, I was able to pull over without an accident occurring. Once stopped, the vehicle did restart and got me to and back from work. A diagnosis effort made at a local Hyundai dealership was unsuccessful as they could not replicate the problem and found no error codes in the auto's CPU system. I continued to drive the vehicle, hoping it was a one time deal, but since then, the identical situation has occurred three more times. I was extremely lucky that I had been in a position to safely pull off to the side of the road. The car has not been driven since March 19, 2022. After researching this scenario online, it appears to be the exact situation reflected in the Hyundai Recall campaign 175 from 2018, where the dealership remove the original VPD module and replace it with a Battery Management System (BMS) that contains an Overvoltage Protection Device (OPD). The recall is said to have been done on my vehicle, but the exact situation has reoccurred. Every time time the car lost power, it was preceded by a shuttering feel in the car, an alarm would go off and the propulsion system would just shut down and the Check Hybrid light would come on. Hyundai's only response has been to drive the car until it fails again (can you believe that?) and bring it in again for diagnosis. Even if that were to be done, the technicians and others on the road, would then be put at risk, as well, if they drove the vehicle in an attempt to get it to fail. I am the second owner of this car and the recall was supposedly done prior to my purchase. I now wonder if the dealer knew of the problem and that is why it was $2K below KBB. I cannot safely drive the car and can't sell it without loss once this safety issue is revealed. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461214April 18, 2022
SERVICE BRAKES
The first time this happened I had just parked in front of my house and put the car into Park when I heard a chiming sound coming from the car, and the message Check Brake followed by Hybrid System Warning! Safely Stop and Do Not Drive on the dashboard. I did not drive the car for severals after this. After that, I started the car with no issues and was able to drive it with no issues but 4 days later I got the same message while out driving, I stepped on the brake and heard a grinding noise and the brake pedal went all the way to the floor. I pulled over, stop the engine, turned off the ignition, waited a couple of minutes afterwhich the car started with no issue and I was able to drive home. Today I took it to Hyundai garage for the service dept to take a look at it. I am waiting to hear back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461129April 18, 2022
AIR BAGS
Airbag sensor came on for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461082April 17, 2022
ENGINE
Last year in March 2021 I have a problem with the oil and the engine. The oil is burning internal and the engine wouldn't go pass 60 miles. This was reported the McGrath City Hyundai in chicago. A whole year they had me to bring my car in to them saying that hyundai need pictures and other stuff. I was told to keep driving my car 1000 miles and that did no good at all. Every since then my oil light been coming on and off. Now my engine light has pop on on today April 17, 2022. I was told by the Manger at McGrath City Hyundai that I was decline for a engine. I have been getting my oil change with them for the longest . I feel discriminated against because I am a female and they had me bring my car back and forward up there to keep topping off the oil in the car and know there is a problem with the engine,they kept my car for two weeks and didntgive me a rental and the car is still doing the same thing loosing oil there was a recall on Hyundai Engine it's been all in the papers and on the news they also sent out recall letters and they are refusing to replace my engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460987April 16, 2022
ENGINE
I have a 2.4L 4 cylinder enginr.lI noticed that I would get my oil change and a few weeks later my oil light would come on and I would have to add oil. This had been going on for the past year with no one able to provide an explanation. About a month or so ago, my car began to violently shake,, loss acceleration and my check engine light came on. A mechanic looked at my vehicle advised he saw oil on all my spark plugs and said the 3rd chamber was losing compression. Doing some research I found out that the engine in my car has a recall for defective connecting rod bearing issues. The dealership is telling me that is not the issue even though the have not broken down the engine as the issue could be due to the recall....I need help I am without a car and my warranty has expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460738April 14, 2022
AIR BAGS, EXTERIOR LIGHTING
The contact owns a 2004 Hyundai Sonata. The contact stated that the air bag warning light was illuminated and the fog lights were inoperable. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460754April 14, 2022
ENGINE
We were on a road trip and the car was on cruise control. I stopped accelerating and lost power. We had it towed to the nearest aaa approved mechanic. They ran the codes and found P132600- knock signal range performance. The technician found heavy metal contamination in the oil. The motor needs to be completely replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460780April 14, 2022
ENGINE
We have had some issues but take very good care of the car maintenance wise. The car went into limp mode and we took it in they ran it and came up as the knock sensor.. I noticed there was a huge recall for these cars. What can I do? It has 140000 miles and again we keep up on the car. Is this something I need to seek counsel for? Thank you for your time. I look forward to hearing from you, Dominique
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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