Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11462761April 29, 2022
SERVICE BRAKES
The contact called on behalf of the driver. The contact owned a 2016 Hyundai Sonata. The contact stated while the driver was driving approximately 30 MPH the vehicle braking system functionality completely failed. Then shortly after there was smoke exhausted from the hood. There were no warning lights. The driver was able to cruise to the nearest parking, got the vehicle down to 5 MPH, and forced the brakes on. Upon exiting the vehicle the smoke became more intense and spread in the cab. The vehicle was destroyed by the fire. The fire department arrived and extinguished the fire. There was a police report filed. There were no major injuries; just minor smoke inhaled. The vehicle was towed to the wrecking yard. There were no medical reports. The manufacturer was not notified of the failure. The approximate failure mileage was 91,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462793April 29, 2022
ENGINE
Car oil light begin to blank and suddenly killed while driving at over 50mph. No warning. No engine or computer codes. Just sudden failure. The engine is locked I am being told.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462807April 29, 2022
ENGINE
1/2022. My vehicle start leaking oil. Vehicle was under warranty. Had multiple things replaced. Thought oil leak was fixed. Not even a month later in 2/2022, vehicle was leaking oil again. Brought it back to dealer & they redid gaskets, seals, etc. 4/22/22, have no even put 3000 miles on vehicle since it was at the dealership & there was a knocking noise coming from under my hood. Called the dealership and they said I needed to get it back to them. Oil consumption test was never done because it was assumed that my oil was low because it was leaking. Both times oil was put in my vehicle. On 4/28/22, I was at work and went outside to check my oil and there was little to no oil on the stick. I immediately added 5 quarts of oil which is required for my vehicle. The knocking did not stop. I left work to run a brief Errand on 4/29/22, and had just pulled out of work onto a very busy four-lane highway. All of a sudden I hear this big boom under my hood, my car locks up and my oil light comes on. I immediately took my foot off of the gas and coasted into the next driveway at a business. There was oil all over the road and pouring out from under my car. It happened to be an auto parts store. A mechanic came outside and looked and said a rod went through my engine block & oil was pouring out of my car. I started to have an anxiety attack and went into shock. Luckily I was not on the interstate because it could have been very bad. I am now without a car. None of the rental car Places have any vehicles available and I have a full-time job & single mom with 2 kids. The dealership was nice enough to have my car towed to them 45 minutes away. They Then tell me about an oil consumption problem with Hyundai and there is a big class action lawsuit. This should have never happened. Apparently the oil consumption was never sent out as a recall or anything else so I was unaware of it to even know to check my car other than regular oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462808April 29, 2022
ELECTRICAL SYSTEM
While driving, the following warning appeared: Hybrid System Warning! Safely Stop and Do not Drive. The vehicle was turned off and restarted, due to the fact that this same warning appeared in the summer of 2021, where it was towed to the dealer and they were unable to discover any problem. When the vehicle was taken to the dealer this time they found the code P1B70, high voltage battery to low, there was a flash update for the BMS module to correct the issue. My issue is that you do not always have a appropriate spot where you can stop the vehicle and leave it for a tow. Perhaps this flash update should be installed in all 2015 Hyundai Sonata Hybrids as a recall so as not to leave the drivers in an unsafe condition
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462544April 28, 2022
FUEL/PROPULSION SYSTEM
Hybrid system shut down while driving on I5 freeway at 60mph speed. Lost power completly finding myself in a very dangerous situation barely making it to the shoulder without being hit by other cars. This happened twice after 2 recalls performed on the car. Knock sensor replacement and software update. First recall was attempted by Hyundai of Kirkland WA. HEV system failure and multiple lights turned on while driving on the freeway the following day. Car was towed to Lee Johnson in Everett WA and I was told the recall was not performed correctly. After repair, same thing happened the following day. HEV failure and multiple lights turned on finding myself once again in very dangerous situation on the same busy freeway. Manufacturer is not taking this seriously. I see they have lots of vehicles with the same problem. Please investigate this failure before somebody dies. Next will file a police report. Car still at the dealership with no news on what might cause this. Has been at the dealer for over a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462579April 28, 2022
SUSPENSION
The contact's daughter owns a 2011 Hyundai Sonata. The contact stated that while driving at various speeds, the vehicle would bounce up and down without warning. The contact had taken the vehicle to the dealer where she was informed that her vehicle was not covered under warranty or recall. The contact then took the vehicle to an independent mechanic who diagnosed the vehicle with a fractured front coil spring. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V629000 (Suspension). The manufacturer was notified of the failure and provided the contact with the same information as the dealer. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462582April 28, 2022
ENGINE
The engine is still under the orgininal warranty (10 years, 100,000 miles). I took my car to Parks of Hyundai in Gainesville, FL on 09/23/2021 for an issue with engine code p1326. The service manager reset my engine code and told me that their service department is backed up with cars and they cannot help me with my car at this time. Then on April 5, 2022, the issue happened again to my Hyundai Sonata on the interstate, the car engine went into limbo mode in the middle of the interstate and almost caused a large accident. I have the engine code p1326 showing up on their computer I took my car back to Parks of Hyundai on April 5th, 2022. Parks of Hyundai told me that I had to leave my car with them and that they refuse to provide me with a rental. Karl Buchwald, stated that it will take a few days to get to my car, and they will let me know what is wrong with it plus diagonistic fee of $200 even though I provided him with the engine code number thats under the powertrain warranty on the car. I went home and called Corporate Hyundai and opened a case. Case no: 19623500 case manager Emily, number 1(833)462-8722. Corporate Hyundai says I have to pay out of pocket for my rental and then submit my paper work after for possible rental reimbursement. I went back to Parks of Hyundai to check on the status of my car on April 13, 2022, Karl Buchwald, states that it may take 2-3 weeks for them to take a look at my car. When I asked to see what was done on my car, he told service advisor Michelle to enter my car into the system. My car was at their dealership for a week without paperwork. Eric Duke states that since I did not purchase my car at their dealership, the wait time will be longer. I waited 2 weeks and went back to Parks of Hyundai to check on my car yesterday 4/27/2022. Nothing has been done, they said it will be a few more weeks for diagonistic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462658April 28, 2022
UNKNOWN OR OTHER, HYBRID PROPULSION SYSTEM
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the check engine and ABS warning lights illuminated. Additionally, the check HEV System message was displayed. The vehicle then lost motive power and was not able to restart. The vehicle was towed to the dealer on two separate occasions. The dealer replaced the engine coil and battery; however, the failure recurred. The vehicle was taken back to the dealer and the dealer performed NHTSA Campaign Number: 21V749000 (Exterior Lightning, Electrical System) however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462663April 28, 2022
ENGINE, POWER TRAIN
APRIL 28, 2022 THE ENGINE. IT IS REPLACED AND STILL AT ANTWERPEN HYUNDAI IN BALTIMORE MD. AT GREAT RISK BECAUSE THE CAR WOULD LOSE ALL FORWARD POWER AND REDUCE SPEED FROM60 MILE PER HOUR ON A BELTWAY WHERE THE TRAFFIC MOVES VERY FAST AND I WOULD QUICKLY GO DOWN TO 20 MILES PER HOUR. THE PROBLEM WAS DIAGNOSED BY 2 CERTIFIED MECHANICS BEFORE TAKEN TO ANTWERPEN WHERE THE 3RD DIAGNOSIS WAS PROVEN A NEED TO REPLACE THE ENGINE. I AM NOT SURE IF IT WAS INSPECTED BY THE MANUFACTURER BUT THE SERVICE DEPT. AT ANTWERPEN WERE IN TOUCH WITH THE MANUFACTURER BECAUSE THEY APPROVED REPLACING THE ENGINE. THERE WERE NO-(NONE) CHECK ENGINE LIGHTS BUT IT DID SAY CHANGE THE OIL. I DID CHANGE THE OIL EVEN THOUGH IT WAS ONLY 1200 MILES SINCE THE OIL HAD BEEN CHANGED. THE POWER FAILURE OCCURED TWO TIMES PRIOR TO THE FINAL TIME AND I TOOK IT TO JENKINS HYUNDAI IN LEESBURG FLORIDA (WHERE I BOUGHT THE CAR) AND THEY CONTINUED TO REPORT NO PROBLEMS. THE PROBLEM 1ST APPEARED WITHIN THE FIRST 30 DAYS OF THE PURCHASE ON MAY 22, 2021. UPON RECEIVING THE CAR BACK AFTER ENGINE REPLACEMENT THE CAR WAS BLOWING BLACK SMOKE (LOTS OF IT) I TOOK IT BACK TO ANTWERPEN AND THEY FOUND THE TURBO WAS COMPLETELY DESTROYED (BECAUSE THE MANUFACTURER HAD THEM -POWER CLEAN?-THE TURBO. THE MANUFACTURER AGREED TO PAY TO REPACE THE TURBO. HOWEVER UPON CLOSER INSPECTION THE CATELETIC CONVERTOR WAS RUINED BECAUSE OF ALL THE OIL THROWN . THEY AGREED TO PAY FOR THE CONVERTER BUT I HAD TO PAY FOR THE LABOR (?) IT TOOK 2 WEEKS (WHILE I HAD TO PAY FOR MY TRANSPORTATION) TO COMPLETE.I WAS TO PICK UP THE CAR ON THE 27TH OF APRIL,2022 AND I DID. IT IS STILL BLOWING LOTS OF BLACK SMOKE. ANTWERPEN SAID DRIVE IT FOR A FEW WEEKS AND THE SMOKING WILL STOP. I DROVE 13 MILES AND THE CAR START TREMBLING- ALL OVER SHAKING. NO FLAT TIRE. THE ENGINE IS RUMBLING AND SHAKING THE CAR. ANTWERPEN SAID DON'T BRING IT IN. LET ME DO SOME LOOKING AROUND AND I ([XXX]) WILL CALL YOU BY 2 P.M. TODAY (5/28/22 I AM AFRAID OF I INFORMATION Redacted PURSUANT TO THE FREEDOM OF IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462674April 28, 2022
UNKNOWN OR OTHER
UNKNOWN but my engine caught on fire while driving on the highway..
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462376April 27, 2022
POWER TRAIN
ABRUPT AND TOTAL LOSS OF ACCELERATION AT FULL THROTTLE AT OR NEAR HIGH RPM SHIFT POINTS. THIS BEHAVIOR CAN BE RELIABLY REPRODUCED BY "FLOORING IT" (ALL THE WAY, INCLUDING KICKDOWN) AND NOT LETTING GO - AS IF ONE IS EXECUTING A PASSING MANEUVER. THE POWER LOSS WILL OCCUR AT THE NEXT SHIFT POINT AFTER KICK DOWN, AND WILL NOT BE CLEARED UNTIL THE ACCELERATOR PEDAL IS RELEASED AND RE-APPLIED - OR AFTER APPROXIMATELY 15 TO 20 SECONDS AFTER THE OCCURRENCE IF THE DRIVER DOES NOT RELEASE THE PEDAL. IN CASES WHERE THE PEDAL IS NOT RELEASED AFTER THE POWER LOSS, THE VEHICLE WILL SURGE SUDDENLY AFTER THE CONDITION HAS CLEARED AND REPEAT THE BEHAVIOR DESCRIBED ABOVE. THIS BEHAVIOR CAN BE REPRODUCED IN ANY DRIVE PROGRAM MODE (ECO, NORMAL, SPORT, ) AND IN BOTH AUTOMATIC AND MANUAL SHIFT SELECTION MODES. Has been occurring since purchase. Parks Hyundai of Gainesville, Fl. states unable to reproduce, but a Parks' employee confirmed occurrance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462400April 27, 2022
ENGINE
My Hyundai Sonata has the failed engine that was recalled by Hyundai. But because we did not do a software update Hyundai will not replace the engine. We were not aware of either recall. We also didn't know about a class action settlement. My car is sitting at the dealership since December, 2021. I have notified your department once before and nothing was done. This vehicle has been deemed dangerous to drive but I will have no choice. Hyundai needs to step up and replace their horrible mistake. Please help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462417April 27, 2022
ENGINE
My 2015 Sonata has been going through at least a quart to a quart and a half of oil every thousand miles. I researched this and found out that the 2015 sonatas have a very common problem where the engine needs to be replaced. There was huge class action suit against Hyundai and I'm worried that this is going to lead to bigger problems for me. I have gone to the dealer for 5 times and they keep telling me I'm not burning enough oil to justify the engine replacement but I'm not comfortable with their report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462483April 27, 2022
ENGINE
The contact owns a 2011 Hyundai Sonata. The contact stated that while his son was driving at approximately 65 MPH, blackish smoke began to emit from the engine without warning. His son immediately pulled over as his girlfriend and their dogs exited the vehicle. The smoke quickly turned into flames as the vehicle became engulfed in a fire. The fire department arrived at the scene and extinguished the fire. A fire report was filed and no injuries were reported. The vehicle was initially towed to an independent tow yard where they deemed the vehicle a complete loss. The contact spoke to several attorneys and was advised to keep the vehicle in his possession if possible. The contact then had the vehicle towed to his home where it remained in his possession. The contact's son notified the manufacturer of the failure and received no assistance. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462239April 26, 2022
ENGINE, UNKNOWN OR OTHER
Engine-locked up(with oil inside) Gearshift-does not change to next gear unless I use emergency shift lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462342April 26, 2022
ENGINE
There's an oil line to the turbocharger; my guess is to cool the turbo and it came off spraying oil all over the engine compartment and when it hits the turbo the heat from the turbo would create smoke that would get into the passenger compartment and billowing out from under the hood. Hyundai had a recall campaign to fix this issue for the same 2.0T engine but only for Sonata models from 2011-2014 and they deny that this recall applies to my car because it's MY2015. Same car, same engine, same turbo oil feed line and they refuse to honor repair costs for recall campaign 16-01-071. I had to go through this risky incident and then have to pay $720 in repairs that was caused by a design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462201April 26, 2022
AIR BAGS
The contact owns a 2007 Hyundai Sonata. The contact stated while her daughter was driving 35 MPH, the air bag warning light illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462218April 26, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 35 MPH, a message indicating a vehicle failure was displayed and the coolant temperature warning light illuminated. The contact stated that as she was veering to the side of the road, she saw white smoke rising up in the rear of the vehicle through the rearview mirror. Another driver also notified the contact of the white smoke. The contact stated that she parked the vehicle and opened the hood but could not determine the cause of the failure. The contact remained on the side of the road where she was waiting for the vehicle to be towed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 116,495.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462108April 25, 2022
ENGINE
While driving on the highway in Michigan I noticed the engine RPM not functioning properly. The timing on the engine was off and the shifting was irregular. I pulled over to the side of the road with fear it was going to do more damage internally to the engine. If I had the cruise control on I was in fear of the engine malfunctioning and causing damage to other vehicles on the road. Upon further inspection I noticed the variable valve censor connector had an electrical shortage and burned a hole right through it. I was afraid of more electrical damage that could have turned into an engine fire. So I didn’t drive it anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462037April 25, 2022
UNKNOWN OR OTHER
We received a letter back in Dec 2021 about a recall for our windshield that Hyundai was aware of but there was no fix available. It states that if in a crash it could be real bad because the adhesive on the windshield. However i don't think it should take almost 5 months for a serious recall like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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