Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11505804February 6, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
I was driving on freeway and all dashboard warning started to flicker on and off simultaneously then my steering wheel locked in place. I was unable to stop or turn wheel and had to maneuver car until it came to a stop. I had to get it towed home. I spoke with dealership and asked me to tow it to them so they can look at it and gave me a report that mention nothing about what I originally told them it did while I was driving but pointed out everything else that was wrong with it that added up to more than $4,500.00 in repairs. Dealership guy got upset that I asked him to email rather than phone calls and didn’t want to answer anything through email only phone calls he was refusing service and kept pushing us to approve all the other expenses without telling me anything about why the car did what it did. He then told me that it was my fault since car was just passed over 100,000 miles and I should’ve known that was going to happen. Luckily nobody got hurt during this. My wife was pregnant at the time and thank goodness nothing bad happened and dealership guy was so unprofessional and rude and just wanted our money rather than help by giving us any answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505840February 6, 2023
STEERING, SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owned a 2014 Hyundai Sonata. The contact stated there was play in the steering wheel while driving at various speeds. The vehicle was taken to the dealer where an unknown repair was completed. Additionally, the contact stated that the vehicle made abnormal sounds while driving. The vehicle was taken to the dealer where it was diagnosed that there were metal shavings in the engine oil. The contact stated while driving 10 MPH, the steering wheel loosened up inadvertently and she lost control of the vehicle. The contact depressed the brake pedal but the vehicle failed to respond, causing the vehicle to crash into two occupied vehicles. The air bags deployed. The contact sustained a seat belt mark, and soreness on the neck and shoulders. The contact also sustained numbness in the right hand. The contact later sought medical assistance. The occupants of the other vehicle did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot, where it was awaiting to be totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 2,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11505664February 5, 2023
ENGINE
While driving the vehicle within the city the engine turned off in the middle of the intersection causing near miss in the middle of the intersection as other vehicle were trying to pass me because my vehicle stalled. After having to towed the vehicle it was found that the engine has seized which is why the vehicle stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505549February 4, 2023
ELECTRICAL SYSTEM
Hybrid System Warning! Safely Stop and Do not Drive message appears on dash display. Not sure what is causing message. Code reader does not register a code to reference issue. A yellow triangle with an exclamation mark is present. Car decelerates and is in operable. Check engine light remains on display. This is the 3rd time in the last 6 months this has occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505552February 4, 2023
UNKNOWN OR OTHER
The White paint is peeling off the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505617February 4, 2023
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
This model does not have an engine immobilizer and the rear windows are not connected to the alarm system. My car was stolen in the middle of the day and there are no viable security measures for my car. This is incredibly dangerous and quite frankly ludicrous that Hyundai has not recalled the cars to install the proper security measures. I now have out of pocket expenses related to this incident and am still exposed to future theft because Hyundai failed and is continuing to fail ts consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505474February 3, 2023
AIR BAGS
Air Bag autolight is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505095February 2, 2023
ENGINE
While driving on the highway my vehicle started making a very loud ticking noise and all of a suddenly my car stopped working. Due to being on the highway everybody was going high speeds which almost caused a serious accident. There were cars swerving everywhere. I truly thought I was going to be involved in a high-speed accident which would most likely cost me my life. The check engine light came on and smoke was coming out and the dash started throwing errors. One of the drivers came to my car and started yelling to get out because these cars have been catching on fire. I had to call a tow truck to tow my car over an hour back home which cost me quite a bit of money. After I got home I researched my vehicle and placed to VIN to find out there were 3 safety recalls, one that could cost my family their lives and I was never ever notified. When I called the customer care they didnt even have my information and had to input it all to create a case. They also could not give me a reason as to why I was not notified. They then made an appointment with the Hyundai nearest to me which by the way is an hour and twenty minutes. After disconnecting the call I received an email from that dealership stating my appointment was canceled. I called the dealership to figure out what was going on I've spoken to two different people before finally speaking with the manager of the department. Finally when I spoke with the manager he tried to inform me that my car was not under the recall and that they wouldnt be fixing my car. They also tried to tell me that customer service placed the wrong appointment that they put it in for an oil change when clearly the email stated three recalls and one being my engine needed to be replaced. I was informed that the earliest that they could Even put their eyes on my vehicle would be the end of March and if I wanted to pay out of pocket for the engine it wouldn't be completed until the end of June. One person after another has lied to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505125February 2, 2023
ENGINE
My engine is consuming oil at a high rate of more than a quart per 1000 miles. I went 3k between oil changes had 2 quarts added at about 1500 miles and was still low at the end of the 3k. Hyundai claims this is normal. I had previously completed the oil consumption test and Hyundai claims there is no issue. The oil pressure light started going on around July of 2021. Between the oil consumption tests and then additional driving it is 18 months later and not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505257February 2, 2023
STRUCTURE:BODY
Car has 41,019 miles. The paint is peeling off the car. This issue seems to be widespread and effects both Kia & Hyundai. Mine 1st appeared Jan. 31, 2023 on the driver's side hood above the headlight. Paint color is W8, Quartz White Pearl (this color seems to have the most problems). Hyundai was notified immediately, 02-01-2023, but have gotten no response. There is a Facebook page concerning the issue (KIA and Hyundai Defective Paint Class Action Group) and you can see how widespread the problem is. The paint is obviously defective or Hyundai did something wrong in applying it. This simply is not a coincidence and Hyundai should be accountable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505261February 2, 2023
EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2012 Hyundai Sonata. The contact stated upon starting the vehicle, the brake light was illuminated. Additionally, the contact stated that the failure had been draining the battery. The contact stated that the battery, the alternator, and the starter were replaced with the assistance of a friend. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505283February 2, 2023
POWER TRAIN, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
When automatic headlights are on there are time that the headlamps will turn off when engaging the turn signals until turn signals are disengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504981February 1, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2013 Hyundai Sonata. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was experiencing excessive oil consumption and the vehicle would no longer properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed that the valve cover gasket was faulty and needed to be replaced. Additionally, the contact was informed that the engine oil needed to be flushed, and an unknown sensor light needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505061February 1, 2023
ENGINE
Engine seized with no warning. When speaking to a mechanic & the tow truck driver they both pointed out this is a known problem with the car. My teenage daughter was behind the wheel when this happened. There is such a demand for these engines the car has been in the dealership for 6 weeks now & I was informed that it is back ordered from Korea with no date of delivery. I am now stranded with no transportation & engine is under warranty. Car is at Elgin Hyundai, Illinois. If they are unable to get car running for unknown time & know this is a well known problem I feel a recall should be done on this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505068February 1, 2023
FUEL/PROPULSION SYSTEM
I reported a fuel leak while the vehicle is in motion to the dealer on 9/12. They had the vehicle 3 days and could not find the leak although the service manger agreed he smelled fuel when the vehicle was brought in. They released the car without repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505074February 1, 2023
FUEL/PROPULSION SYSTEM
Please refer to prior complaint #11505068 I want to add the fact that this vehicle's engine was replaced on or around Sept 1, 2019. This dealer asked me who replaced the fuel pump, and I responded it was replaced by Rick Case Hyundai where the car was brought to with the seized engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504836February 1, 2023
ENGINE
My engine seized up and the car just stopped as I was driving. I had it towed to the dealership to be fixed and they said there was a recall but they couldn't fix it because my car is over 120000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504599January 31, 2023
ENGINE
The contact owns a 2012 Hyundai Sonata. The contact stated while driving approximately 40 MPH, suddenly there was smoke coming from under the hood of the vehicle before the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504632January 31, 2023
ENGINE, FUEL/PROPULSION SYSTEM
After driving for about 45 minutes, car began to shake and make loud knocking noises, and the check engine and oil light both came on. After adding 3-4 quarts of oil in order to get to the destination, it seemed okay. After turning the car off, and back on, after about 15 minutes of driving the shaking, loud knocking noises and check engine light turned back on. At this point, the car was towed to a local mechanic. The mechanic noted that this was a problem with the engine and oil line and should be brought back to Hyundai because there is an active recall regarding this issue. Upon bringing the car to the Hyundai dealership, they agreed it was a recall issue and would fix it under the recall. Two days later we were informed from Hyundai that it would be $8,000 to replace the engine because the car is about 2,000 miles over the recall warranty and they will not make any exceptions. After calling Hyundai's corporate number, they agreed that it cannot be fixed under the recall warranty. They also confirmed that they never notified us regarding this recall. If we had known, we could have fixed this while it was under the mileage. The car is not drive-able and we are devastated by the lack of communication from Hyundai and refusal to fix this issue. There was no warning and while we are grateful nobody was hurt, this is extremely dangerous and we are now left without a car!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504662January 31, 2023
ENGINE
The contact owns a 2016 Hyundai Sonata. The contact stated that while driving approximately 25 MPH downhill, the vehicle stalled. No warning light was illuminated. The contact was able to coast to the side of the road and had the vehicle towed by AAA. The dealer diagnosed that the engine had failed and needed to be replaced. The vehicle was repaired with a rebuilt engine. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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