Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11529319June 28, 2023
ENGINE
Engine Recall from Hyundai, I brought it to Hyundai Route 1, South Brunswick, NJ, they claimed Hyundai needed to have it done, the recall mail I received was from Hyundai itself, their engines are catching fire, their engine oil levels are going dangerously low in a really short time, please help me get to a resolution to this issue or give Hyundai a citation for their irresponsible actions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529341June 28, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at various speeds, the check engine warning light illuminated with a burning odor and a knocking sound coming from the engine compartment before the vehicle stalled. The vehicle was later driven to the local dealer who discovered metal shavings inside the engine and engine oil and informed the contact that the engine needed to be replaced. The engine was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 150,000. The mechanic stated in the engine evaluation notes rings in the engine bad, and the metal shavings would indicate the rings on the piston were not correctly installed or shimmed to tolerance, causing them to scrape the inner wall of the piston chamber. Further stating it is a mechanical issue and not the negligence of the owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529404June 28, 2023
ENGINE
My 2016 Sonata, has 111,500 miles on it and burns excessive oil (4+ quarts every 1500 miles). I have taken it to a local mechanic who has seen this issue with similiar Sonata's. He believes the engine needs to be replaced. I have opened a matter with Hyundai Customer Care (that got me absolutely no where). I have to wait two weeks to get it into my dealership, meanwhile I am afraid to drive it out of safety concerns. I see similiar posts here and see Hyundai doing nothing to take care of its customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529452June 28, 2023
ENGINE
Engine is burning 1 quart of oil in 800 miles.oil has heavy smell of gasoline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529483June 28, 2023
STEERING
While turning right my steering wheel locked up. I was able to turn it enough to get on the side of the road, I turned it off and turned it back on and it was fine for about a week and then it started to lock up again. I tried turning it off and turning it back on but it has continued to lock up every time and I am unable to drive it without it being a danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529345June 28, 2023
STRUCTURE:BODY:DOOR, AIR BAGS
The contact owns a 2023 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact stated that the rear passenger’s and rear driver's side doors were leaking. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529043June 27, 2023
ENGINE
I was driving my father's 2016 Hyundai Sonata SE, which is spinning a bearing. I was able to drive it home safely. I took it to the dealership and I was told it was out of warranty. Why? Because corporate said the Service Campaign 953 wasn't completed. They sent mail out to my father, but he wasn't home most of the time because he's a Truck driver. We don't open mail for him because he never said to. If we did, we could've been arrested for "obstruction of correspondence." Back in 2019 he shortly worked for Uber but returned back to Truck driving. Before the car failed, It was burning oil so fast that I had to buy a new can every two weeks. Now, my dad doesn't want to fix it. So he's risking his credit and my Apartment's towing it today. The car will be missed, but we will not buy another Hyundai Motor Group Vehicle ever again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529047June 27, 2023
ENGINE
My nephew purchase a 2013 Hyundai Sonata in November 2022. Drove lease than 4 months and motor locked-up. My wife nephew purchase a 2016 Hyundai and his motor locked-up as well. Both took their vehicles to CMA Colonial Hyundai in Chester Virginia. However, the nephew with the 2016 got a new engine from Hyundai free of charge. The nephew with the 2013 Hyundai Sonata was informed that the Hyundai will not replace his engine due to like of maintenance by previous owner. Subject vehicle has been at Colonial Hyundai about three months now. During my research from other mechanics Hyundai have had many problems with engine locking up. My nephew reported the car lost power and would not start. (?) what's when driving on major highway and loses power. Not sure if reported as a major problem across the United States.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529049June 27, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The engine lost power while getting on the highway. I was able to let off the gas and then go again. This happened several times. I took the car to the dealer where I bought it new. I found out that there was a recall on the brake stopper. The dealership never mentioned this. They said the program was over and charged me $231 for a part that was recalled. Are they allowed to not inform us of recalls? Please advise. The dealership is Keith Hawthorne Hyundai in Gastonia NC. 704-824-6010
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529112June 27, 2023
ENGINE
I purchased a 2012 Hyundai sonata from Dulles auto in Leesburg VA at the end of Feb. 2023 on June third my husband and I were driving on 395 at 74 miles and hours and lost all power to our car. We were in the middle of the highway around 2:00 pm and we manage to get over to the side with out getting hit as the engine was smoking !!!. We then called a tow truck which took 2 hours because there was another accident behind us that could not move and tow truck was stuck in that. We were in the wedding and missed the ceremony which is devastating. We had the car towed to dealer and they looked at the car and said engine seized and needs to be towed to a Safford brown Hyundai in Leesburg. We did just that. We asked for a loaner car from dealer that we bought car from and from Hyundai and both said they didn't have any loaner. They both told me i can rent a car but no guarantee if i will get reimbursed. I have three drivers in my house and a car i had for 3months and 1 week before it broke down. I still have no car no loaner and no help. Hyundai in Leesburg did everything that Hyundai corp asked and took pictures i showed proof that the dealer did oil change 12-22 before i bought end of Feb. 2023. They then asked for engine cover be removed and then it was diagnosed as sludge on the engine and that is why it has seized and can not be repaired. It would cost $9000 to fix and I bought it for 12,000.00 for my 17 year old. No one will take responsibility or help so we are asked what we can do and what rights we have. During the 3months that we had the car it ran great and no lights ever came on or any warnings that why it was such a shock when this happened. I have lost work time for all the hours i have to put in for this and get no calls back or help. Please contact me at [XXX]/ I can get picture and notes from Hyundai if needed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529131June 27, 2023
ELECTRICAL SYSTEM, ENGINE
Several times this has happened. I am driving and all of a sudden my car stops and I get a message that says Hybrid System Warning, Safely Stop and Do Not Drive. The car will coast to the side of the road at times and other times it won't. I have taken it to the Holler Hyundai dealer in Winter Park FL and they told me nothing was wrong with it. They had my car for less than an hour. I told them there was no way they could have fixed the issue but they said they did. Obviously they didn't fix it because it has happened several times since then. Now my car will not even move. It starts up, radio works, AC works, just will not move. It is at the Sanford Hyundai service shop waiting for them to tell me what it is
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529142June 27, 2023
ENGINE, UNKNOWN OR OTHER
My car had been in and out of dealership going through oil consumption testing. Was at dealership on Monday June 19th having more pictures as well as dropping oil pan etc. I was told Friday June 23 2023 car would be ready they were checking a seal to make sure it didn’t leak. I picked car up brought it home went out of town with my fiancée in his vehicle. Drove my car on Monday June 26th to work when I got off I picked my granddaughter and mother up. Drove home and 5 minutes of being inside my car exploded in my driveway. I did receive 1st degree burns was treated at my local ER.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11529173June 27, 2023
ENGINE, HYBRID PROPULSION SYSTEM
The contact owns a 2016 Hyundai Sonata Plug-In Hybrid. The contact stated that on three separate occasions while driving approximately 65 MPH, the “Check Hybrid System - Turn Off Engine” message was displayed. The check engine warning light illuminated. The contact then stated that the vehicle decelerated and went into LIMP Mode. The vehicle was towed to the dealer however, the failure could not be duplicated. The contact stated that the failure recurred. The vehicle was taken back to the dealer but the failure could not be duplicated; however, the contact stated that he provided diagnostic test data to the technician that displayed error codes however, the failure could not duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529187June 27, 2023
ENGINE, ELECTRICAL SYSTEM
The problem appeared on December 2020 in the middle of a Hwy 50 East in Washington DC. It was scary and dangerous. First it showed some malfunction sign on the screen and right way slowed down to 40 then 20 then zero. I push the gas pedal but didn't work. I have no idea what to do. I call Hyundai college park dealership agent explained what happened. She [XXX] told me to tow the car and suggested one of their partners tow truck driver. However when I turn off the car and turned on again it worked. The engine started to run. I begun to drive. After some time I took the car to the dealer and told me the car have safety recall. The repaired it and told me it will be ok. But in reality, it didn't. This happened again and again and again. Till this moment the engine continues to stalled in the middle of HWY . I got no solution from the dealership. When ever I visited they give me different issues that I need to fix. One time they said it is fuel pump and another day they said coolant pipe needs to get fixed. I am so tired of keep going to the dealer services. I put my life and my precious kids life at risk all the time while I am driving this car. It is frustration because I got no one to help me and understand why this issue is persistent. I don't want to end up being injured or got killed by an incident that caused by this problem. How awful it can be if a collision happens in the HWY. Driving this car every day with my kids are frightening and hard to imagine what could happen to us. So I am requesting an investigation on this car with the case number I got from the headquarters. Here is my case number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529204June 27, 2023
ENGINE
The contact owns a 2017 Hyundai Sonata. The contact stated while driving 70 MPH, the vehicle decelerated with the check engine warning light blinking before the vehicle lost motive power. The contact was able pull over on the side of the road and the vehicle was towed to an independent mechanic. The vehicle was diagnosed by the independent mechanic and the contact was informed that the vehicle had experienced engine damage as listed in NHTSA Campaign Number: 21V727000 (Engine) and the contact was referred to the manufacturer for assistance. The manufacturer was contacted and informed the contact that the vehicle was not included in NHTSA Campaign Number: 21V727000 (Engine). The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529258June 27, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
City driving and the bells and warning message on the dash stated the electrical system was being evaluated for causes why the engine/electric drive failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528831June 26, 2023
EXTERIOR LIGHTING
The contact owns a 2009 Hyundai Sonata. The contact stated that in February 2022 there was an unknown recall campaign for the Stop Lamp Switch replacement and the recall repair was completed. The contact stated that the failure ha reoccurred, and the warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528906June 26, 2023
STEERING
Steering column rattles and shakes. Steering wheel makes slight clicking sounds when turning. Concerned that steering may fail. Many steering problems reported on this make and year but I see no recalls for my VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528644June 24, 2023
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
I purchased the vehicle in December and the same weak it began leaking oil the window won’t roll down and the car shuts down by itself. It caused me to have an accident and the dealership has repaired it 14 times with the same issue. They are forcing me to drive an unsafe vehicle I need to report this vehicle as unsafe
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528458June 23, 2023
ENGINE, POWER TRAIN
Car consumes excessive oil – one quart about every 500-700 miles. This has caused sludge in the engine and the car hesitates significantly on starting from a stopped position and now hesitates even at highway speeds. This has become a definite safety issue. If the car stalls it is only a matter of time before I am hit by another driver. The dealer first stated the oil consumption was fine IF it was one quart every 1,000 miles and that no repairs would be needed. My car is consuming almost double that amount of oil. Dealership agreed to look at it; stated the car needs a new engine. Hyundai refused to even do an oil consumption test, let alone repair/replace the engine. The “sludge” in the oil that Hyundai states was present is a result of the oil consumption (even the dealer service department verbally agreed). I’m literally putting new oil in it about once a week! There is no possibility this would NOT cause sludge. In addition, dealership said to expect the engine to fail fairly soon. Hyundai claims the car was not maintained properly; however, that is untrue. I’ve submitted records to them that I had. The warranty has no requirement that the oil must be changed or maintained by a certain individual or company. Without a new engine, the car will continue to hesitate and will eventually fail. Hesitation (and especially engine failure) subjects me to a much higher possibility of a crash causing injury or death to myself or someone else. Hyunadai should absolutely recall the thousands of vehicles having this exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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