Honda Passport Complaints

1,683 consumer complaints on file.

#11703777December 8, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
Having problems with sudden braking and not accelerating after stopping at lights or stop signs. No warning lights came on. I dropped it off at dealership. They are keeping the vehicle due to safety concerns while driving the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703530December 7, 2025
UNKNOWN OR OTHER
I own a 2019 Honda Passport. There is a safety concern when it comes to THE IDLE STOP feature. If I do not immediately turn this feature off after starting the vehicle, the car will shut off at a traffic light and stall. It takes up to a minute for the vehicle and operator to register that the vehicle is no longer operable. The vehicle must be manually put into park, restarted, and then put into drive before the vehicle can be driven. This has happened so many times that this stop feature is now destroying my starter and will have to be replaced immediately to avoid being stranded at an intersection or somewhere not safe to exit the vehicle. My 18-year-old daughter had a panic attack, not knowing what to do, and became very upset when she was not able to drive after a light turned green. Vehicles behind her continuously honk at her and drive aggressively around her. The Honda Stop Idle must be listed as a recall immediately to eliminate a potential fatal risk due to a misunderstanding at an intersection. My daughter refuses to drive this vehicle until the feature is repaired. I feel Honda should be held responsible for a feature that is not necessary to operate a vehicle. It's an option that is an inconvenience to the owner/operator. I am looking for this part to be added to a recall so that I can have the part replaced at no cost to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703262December 5, 2025
FUEL/PROPULSION SYSTEM
Fuel pump failure mid-traffic in busy two lane road, unable to start vehicle. The engine sputtered and then halted with all warning lights on dashboard lighting up. Full propulsion of the vehicle ceased while in traffic causing car to be dead on the side of the road until police and tow truck could be dispatched. If this occurred on a busier road or in a 65 mile per hour divided highway, this could have caused a major mukti-vehicle accident and placed me in significant danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702848December 3, 2025
SERVICE BRAKES
The brake system is not working properly when stopped on a hill. The vehicle will roll backwards after pushing the brake. If you are stopped on a hill you have to keep the brake engaged while also accelerating to keep from rolling backwards and hitting the car behind you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702714December 3, 2025
ELECTRICAL SYSTEM, ENGINE
Vehicle has been having AIS issues for a couple of years, requiring new batteries, new starter/relays and countless internal computer updates (none of which have helped btw...). This morning she had the AIS engaged, went to turn left at a green light and when she released the brake the vehicle threw itself into Neutral and flashed a "Auto Idle Stop System Problem" message on the dash. She put it into park and tried to restart, which failed, she then had to turn the vehicle off completely and restart from there. As I mentioned, none of the computer updates Honda has done for this vehicle have helped and it's my understanding there is a block of vehicles in this age range (all Passports, Ridgelines and Pilots) that continue to have problems with the AIS as well. Honda needs to disable this "feature" on any vehicles they cannot fix via computer updates IMMEDIATELY before they get someone killed. Not to mention, we are sick and tired of having to replace the battery and/or starter every couple of years. Honda should not be putting tax breaks above their customers safety and satisfaction. You know it's bad when their 30+ year techs go out of their way to buy a used Honda just to avoid the AIS because they don't know what to do with it at this point either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701742November 26, 2025
SEATS
SRS warning light came on. Diagnostic found Code U3000-49 Internal Failure of the SRS unit-Seat weight sensors on front passenger seat Front seat lower frame/rail required replacement and was completed by the dealer at my out of pocket cost. This vehicle was not included in the Honda 750,000 vehicle recall for this same defect. Reference Notice 24-050
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700939November 22, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Upon engine start, dashboard lights appear that warn of the following safety issues detected: - Collision Mitigation Braking System - Lane Keeping Assist System - Adaptive Cruise Control - Road Departure Mitigation Diagnostic scan shows an error code of U3000-49 indicating a front camera issue. The error codes began in Spring 2025 and are disturbing making driving less secure but it is my primary vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699897November 17, 2025
ENGINE
TIMING BELT TENSIONER - started leaking at only 31K miles. Honda has denied the request to fix this for free of cost. Dealer is demanding $2000 to replace the 6 Cyl Timing Belt Package. Per the link below, this is a common issue with Honda cars (94,000 card recalled so far): [XXX] . I am [XXX] with limited driving needs, and my 2019 Honda Passport Touring is not drivable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699998November 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car slammed on brakes while on interstate, the system likes to say brake, brake, brake, when there is nothing to brake for but a few days ago it actually took action and slammed on brakes on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699437November 14, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Honda Passport. The contact stated that while depressing the accelerator pedal, there was an abnormal sound coming from the vehicle. In addition, the vehicle vibrated abnormally and drove roughly. No warning light was illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to the dealer, where it was diagnosed, and determined that the high-pressure fuel pump had failed and needed to be replaced. The dealer suggested that the fuel injector and throttle body needed to be cleaned; however, the vehicle was not diagnosed or repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698869November 12, 2025
UNKNOWN OR OTHER
Burnt Oil Smell Inside Cabin (When Heater Is on High) I frequently notice a burnt oil smell inside the cabin, especially during the first hour of driving in the morning with the heater set to high. My local Honda dealership inspected the vehicle but did not find a specific cause, attributing it instead to a “Honda smell.” They demonstrated a similar odor on a new Passport and suggested using a charcoal cabin filter. However, I remain concerned about a potential fire risk. Auto Idle Start-Stop Feature Unavailable The Auto Idle Start-Stop system rarely functions properly—it has worked approximately 10% of the time I’ve owned the vehicle. After each service visit, it temporarily resumes operation, then soon displays the message “Auto Idle Start-Stop Feature Not Available.” Blank Center Display / ‘MOST Net Off’ Message The center display intermittently goes blank or reboots repeatedly, showing a “MOST Net Off” message. This makes it difficult and distracting to navigate while driving. I understand a previous recall was intended to resolve this issue, but the problem persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698920November 12, 2025
SEATS
After maybe an hour of driving, the driver's seat becomes uncomfortable to the point that my left buttocks and leg become sore and numb, causing me to have to continually shift positions and adjust the seat while driving. I feel this creates an unsafe driving habit. I am now reporting this issue to Honda, so they have not yet had a chance to respond to my concerns. After reporting to Honda, I may also take the car to the dealer to see if they have any suggestions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698740November 11, 2025
STRUCTURE:BODY, ELECTRICAL SYSTEM, STEERING
Electrical mechanical malfunction to Breaking and steering wheel issues, along with vehicle stalling performance issues. Notified Honda multiple times, unable to resolve issue that led to an accident on December 20th 2024, was told it was due to AWS system and camera components were replaced. Continue Reoccurring issues to vehicle required a diagnosis Honda unable to diagnose vehicle while still under warranty also refused to continue to acknowledge warranty and safety of passenger. Please review attachments below.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11698233November 7, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Vehicle has frequent and persistent “Front Camera Fault” warnings appearing on the dashboard, which result in continuous alerts and the disabling of key safety features including the Brake System, Collision Mitigation Braking System (CMBS), Lane Keeping Assist System (LKAS), Adaptive Cruise Control (ACC), and Road Departure Mitigation (RDM). These warnings occur under all driving conditions, including clear weather and unobstructed roads. The dashboard fault warnings appear on nearly every vehicle start, and all Honda Sensing feature indicators flash continuously while the vehicle is in operation. Because continuous multiple warning lights flash on dashboard, it is difficult to determine which alerts are genuine and which are false. This is thus a serious safety concern that warrants a formal recall. A diagnostic scan by dealer informs an error code of U3000-49 that is front camera needs to be replaced at a cost of $1,900, excluding a non-refundable diagnostic charge of approximately $190. Due to the exorbitant cost if no extended warranty purchased, owners reporting this do not proceed with the repair and continue to experience this ongoing safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696963November 1, 2025
ENGINE
My Honda is 3.5 L V6 engine blew up I know there’s a recall for the 3.5 L V6 engine on my Honda. However, the recalls don’t include the passport, which is what I have but the connecting rods blue causing engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696782October 31, 2025
ELECTRICAL SYSTEM, AIR BAGS
No incident has occurred. However, my concern is that a recall was issued on February 1, 2024 (NHTSA Recall Number 24V-064), and as of October 31, 2025, Honda is still stating that parts are not available to complete the repair. I first contacted Honda in March 2025—over a year after the recall was issued—and was informed that the necessary parts were still unavailable. I called again in October 2025, and received the same response. We are now approaching two years since this recall was announced, and it is unacceptable and inexcusable that Honda has yet to provide the parts needed to correct this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696141October 28, 2025
ENGINE
The contact owns a 2020 Honda Passport. The contact stated that while driving 65 MPH, the check engine warning light illuminated, and the vehicle began to shake. The vehicle was steered into a parking lot and the vehicle stalled and failed to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695725October 27, 2025
POWER TRAIN
2020 Honda Passport VIN [XXX] engine start stop system fails at stop in a crossroad light. Vehicle becomes inoperable, on screen instructions not executable. After several attempts of turning vehicle off / on it finally starts. Stranded vehicle at light causes traffic to start swerving to avoid stalled vehicle - unsafe condition. No warning lights nor messages were observed in driver information system previous to failure occurrence. Malfunction has happened at least 3 times in last 6 months INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695752October 27, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Honda Passport. The contact stated that the warning lights on the instrument panel were illuminated and blinking. The lights had to be manually turned off. The message that the camera was obstructed was displayed. The maintenance past due, road departure litigation, ACC (Adaptive Cruise Control), and LKAS (Lane Keeping Assist System) were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 20V439000 (Back Over Prevention, Electrical System). The vehicle was taken to the local dealer, where it was diagnosed that the brakes and camera were faulty. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who informed the contact about replacing the battery and performing a scan. The battery was replaced. The vehicle was taken to the dealer again, where it was diagnosed with a loss of communication with the cruise control, a driver support system, a dirty camera, and a radar antenna failure. The vehicle was repaired, but the failure persisted. The service manager eventually declined to service the vehicle, and the contact was referred to another location. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695798October 27, 2025
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
I am submitting this report regarding a serious safety issue with my 2025 Honda Passport related to the auto stop/start feature. When this feature is enabled, the vehicle frequently struggles to restart smoothly after coming to a stop. The engine often hesitates and sounds as if it may not start at all. On September 26, 2025, the problem escalated into a complete failure. While turning left at an intersection, the auto stop/start feature engaged, shutting off the engine. When I attempted to accelerate, the vehicle failed to restart and became fully disabled in the middle of traffic. This created an immediate and significant safety hazard. Law enforcement was called to the scene, and a tow truck was dispatched. However, due to incorrect information and safety concerns, I did not proceed with the tow. Fortunately, the police were able to jump-start the vehicle, allowing me to drive it directly to the dealership. The dealership confirmed that there is an issue but has been unable to replicate the complete failure. They have performed two battery tests, both of which returned normal results. While they acknowledge the problem, they have not been able to formally diagnose it. I have since learned that similar issues and recalls have been reported for earlier Honda model years, suggesting that this problem may still exist in newer vehicles, including the 2025 Passport. Since the incident, I have been disabling the auto stop/start feature every time I drive in order to avoid being stranded again. However, hesitation during restarts continues to occur daily when the feature is active. Given the severity of the safety risk and the inability of the dealership to diagnose or resolve the issue, I am requesting that Honda conduct a formal investigation into this malfunction and take appropriate corrective action. This issue should be fully addressed under warranty, as it directly affects the safety and reliability of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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