GMC Terrain Complaints

3,167 consumer complaints on file.

#11130488September 20, 2018
STEERING
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 3 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO PENSKE BUICK GMC OF CERRITOS (18400 STUDEBAKER RD, CERRITOS, CA 90703, (877) 886-6265) WHERE THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 74,328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130374September 20, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING IN STOP AND GO TRAFFIC MY CAR STALLED, AFTER RESTARTING IT IT CONTINUED TO TURN OFF AFTER ACCELERATION AND SHUDDERED WHEN MILES TO 20 MILES AN HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129629September 15, 2018
STRUCTURE:BODY
WHILE PARKED IN MY DRIVEWAY. THE AUTOMATIC LIFTGATE GOES UP AND THEN FALLS HALFWAY, GOES UP AN THEN FALLS BACK ALL THE WAY DOWN. IT HIT ME AN KNOCKED ME OWN THE FIRST TIME. IT STARTED IN JULY OF THIS YEAR AND DOES IT CONSISTENTLY. I COULD HAVE BEEN SERIOUSLY HURT OR A CHILD COULD EVEN BE CRUSHED AS IT IS EXTREMELY HEAVY. I CANNOT USE THE REAR COMPARTMENT AS THE LIFTGATE WILL NOT STAY OPEN. THERE IS A LAWSUIT ON CERTAIN YEARS FOR THIS VERY PROBLEM AND GMC HAS A TSB UP THROUGH 2014 BUT FOR SOME REASON THE 2015 MODEL IS NOT INCLUDE EVEN THOUGH IT HAS THE EXACT SAME ISSUE. HERE IS A VIDEO OF THE ISSUE. THIS IS ANOTHER TERRAIN AS I DON'T KNOW HOW TO GET A VIDEO OF MINE ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=U3NCKL-DETA
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11129319September 13, 2018
VISIBILITY/WIPER
WHILE DRIVING IN A SUDDEN RAINSTORM IN IOWA IN JUNE THE WIPERS ON MY 2015 GMC TERRAIN COMPLETELY STOPPED WORKING ALMOST CAUSING US TO CRASH. THIS SEEMS TO BE A COMMON PROBLEM WITH THE BUSHINGS GOING OUT ON THE WIPER ASSEMBLY AND THERE IS EVEN A RECALL IN CANADA. WHY NOT THE US! A COUPLE OF MECHANICS HAVE ADVISED ME THAT IT IS PROBABLY BECAUSE IT HASN'T CAUSED A PROVEN FATALITY IN THE US, WELL, WE WERE JUST ABOUT TO DRIVE AROUND A 90 DEGREE TURN AT AROUND 50 MPH WITH A SUDDEN DROP OFF THAT GOES ABOUT 50 FEET DOWN NEXT TO THE ROAD. THE ONLY REASON WE DIDN'T WRECK IS BECAUSE I HAVE DRIVEN ON THE SAME ROAD MY ENTIRE LIFE (SINCE 14) FOR ABOUT 26 YEARS. ANYONE UNFAMILIAR WITH THE ROAD WOULD HAVE PROBABLY DROPPED OFF THE EDGE OR HIT ONCOMING TRAFFIC. I HAVE ATTEMPTED TO HAVE THIS FIXED BY MECHANICS 3X SINCE, I THINK IT IS HOPEFULLY FINALLY REPAIRED. BOTH MECHANICS ADVISED THE ENGINEERS REALLY MESSED UP AND THEY HAVE SEEN LOTS OF THESE FROM 2010 GMCS/CHEVYS AND NEWER. GM NEEDS TO TAKE A NICE LONG LOOK AT THE NUMBER OF COMPLAINTS FOR THESE AND DO FOR THE US WHAT THEY HAVE DONE IN CANADA. MY VEHICLE WAS MADE IN CANADA ACCORDING THE STICKER ON THE DOOR, AND I'M VERY DISAPPOINTED IF I LIVED THERE THIS WOULD BE RECALLED. THIS ISSUE GREATLY IMPAIRS ONES ABILITY TO SEE WHILE DRIVING AND PEOPLE COULD LOSE LIVES OVER THIS. I WONDER HOW MANY ACCIDENTS HAVE HAPPENED DUE TO THIS ISSUE AND THE PERSON DID NOT LIVE TO TELL YOU THEIR STORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129332September 13, 2018
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE LIFTGATE FAILED TO FUNCTION PROPERLY AND WOULD LOWER VERY QUICKLY WHEN ACTIVATED. NORMAN GALE BUICK GMC (973-267-1100, 1247 NJ-10, CEDAR KNOLLS, NJ 07927) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,867.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129242September 13, 2018
ENGINE, UNKNOWN OR OTHER
I PARKED MY VEHICLE IN THE DRIVEWAY. UPON EXITING THE VEHICLE I USED THE KEY FOB TO LOCK THE VEHICLE, IT BEEPED AND BEGAN TO WALK AWAY. AS I WAS ABOUT 10 STEPS FROM THE VEHICLE, IT BEEPED AGAIN AS IF I HIT THE FOB AND RESTARTED ITSELF. IT LITERALLY RESTARTED ITSELF. THEY KEYS WERE NOT IN THE IGNITION, THEY WERE IN MY HAND. I WAS UNABLE TO UNLOCK THE VEHICLE USING THE KEY FOB AND HAD TO MANUALLY OPEN THE DOOR USING THE ACTUAL KEY IN THE DOOR LOCK. I WAS UNABLE TO TURN THE VEHICLE OFF BY REINSERTING THE KEY IN THE IGNITION. I WIGGLED THE SHIFTER AND THE CAR TURNED OFF. THIS IS THE FOURTH THE CAR HAS BEEN RUNNING WHILE THE KEYS WERE NOT IN THE IGNITION AND IT IS THE SECOND TIME THE VEHICLE RESTARTED ITSELF WITHOUT THE KEY BEING IN THE IGNITION. THIS IS CLEARLY A MANUFACTURING ISSUE. WHAT ARE YOU WAITING FOR TO ADD THIS VEHICLE TO THE RECALL LIST? PROPERTY DAMAGE AND PERSONAL INJURY WILL EVENTUALLY OCCUR AND THEN I WILL SUE GMC FOR DAMAGES. I AM OFFICIALLY PUTTING GMC ON NOTICE. PLEASE RECALL THIS VEHICLE AND FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128391September 10, 2018
VISIBILITY/WIPER
WHILE DRIVING TO WORK THIS MORNING IN THE POURING RAIN THE WIPERS JUST STOPPED. NO ISSUE OR WARNINGS PRIOR TO NOT WORKING ANYMORE. YOU CAN HEAR THE MOTOR TRYING TO MOVE THE WIPERS BUT THE WIPERS JUST SIT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128470September 10, 2018
ENGINE, UNKNOWN OR OTHER
09/08/18 I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF, REMOVED THE KEY FROM THE IGNITION AND EXITED THE VEHICLE. I GOT SOME ITEMS FROM MY TRUNK AND WENT ABOUT MY BUSINESS. ABOUT 45 MINUTES LATER, I RETURNED TO MY VEHICLE ONLY TO NOTICE THE LIGHTS WERE ON AND IT WAS RUNNING. I WAS UNABLE TO UNLOCK THE VEHICLE USING THE KEY FOB AND HAD TO MANUALLY UNLOCK THE DOOR. I PUT THE KEY IN THE IGNITION TO TURN THE VEHICLE OFF AGAIN AND IT WOULD NOT TURN OFF. I WIGGLED THE GEAR SHIFT AND IT FINALLY TURNED OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. PLEASE ADD MY VEHICLE TO THE RECALL LIST AS THIS IS THE EXACT ISSUE THAT THE OTHER GMC TERRAIN 2012 ARE HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128472September 10, 2018
ENGINE, UNKNOWN OR OTHER
I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF, REMOVED THE KEY FROM THE IGNITION AND EXITED THE VEHICLE. I GOT SOME ITEMS FROM MY TRUNK AND WENT ABOUT MY BUSINESS. I RETURNED TO MY VEHICLE A FEW MINUTES LATER ONLY TO NOTICE THE LIGHTS WERE ON AND IT WAS RUNNING. I WAS UNABLE TO UNLOCK THE VEHICLE USING THE KEY FOB AND HAD TO MANUALLY UNLOCK THE DOOR. I PUT THE KEY IN THE IGNITION TO TURN THE VEHICLE OFF AGAIN AND IT WOULD NOT TURN OFF. I WIGGLED THE GEAR SHIFT AND IT FINALLY TURNED OFF. THIS IS THE THIRD TIME THIS HAS HAPPENED. PLEASE ADD MY VEHICLE TO THE RECALL LIST BEFORE SOMEONE GETS INJURED OR BEFORE THERE IS PROPERTY DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128074September 7, 2018
ENGINE
THE CAMSHAFT POSITION ACTUATOR SOLENOID ON MY VEHICLE FAILED AS I WAS CROSSING AN INTERSECTION, ALMOST CAUSING AN ACCIDENT. FROM MY RESEARCH, THIS IS A VERY, VERY COMMON OCCURENCE IN THESE ENGINES THAT GM HAS KNOWN ABOUT SINCE 2010. IT IS THE RESULT OF A DEFECTIVE PART AND OIL CONSUMPTION ISSUES. GM ISSUED A VOLUNTARY RECALL FOR THE SAME EXACT PART IN THE 2011 TERRAIN MODELS, YET DID NOT ISSUE ANY RECALLS FOR THE 2012 MODELS, EVEN THOUGH IT IS THE EXACT SAME PART AND THE EXACT SAME MOTOR. THIS IS A SERIOUS SAFETY ISSUE THAT CAUSES THE ENGINE TO LOSE POWER AT A CRITICAL TIME - WHEN THE DRIVER ATTEMPTS TO ACCELERATE. I HAVE NO DOUBT THAT THIS ISSUE HAS CAUSED ACCIDENTS BASED ON MY EXPERIENCE WHEN THE FAILURE OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128002September 7, 2018
ENGINE
I HAVE OWNED MY 2012 GMC TERRAIN FOR ALMOST TWO YEARS. IN THAT TIME HAVE HAD TO HAVE SEVERAL REPAIRS DONE. MY CHECK ENGINE LIGHT COMES ON AND EVERY TIME IT DOES THE DEALERSHIP FINDS A NEW ISSUE. I WAS ADVISED BY THE DEALERSHIP THAT THERE WAS A RECALL FOR MY ENGINE. HOWEVER, WILL NOT TAKE CARE OF THE ISSUE WITH OUT AN OIL CONSUMPTION TEST AND CHARGING ME EACH TIME THEY PUT IN OIL. THE VEHICLE RUNS HARD AND MAKES A LOT OF NOISE. I HAVE ALREADY PUT IN SEVERAL THOUSANDS IN REPAIRS SINCE I PURCHASED THE VEHICLE AND WOULD JUST LIKE THE VEHICLE TO RUN CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124528September 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE THE VEHICLE WAS AT A FUEL STATION, A RATTLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THERE WAS A TIMING CHAIN FAILURE AND RECOMMENDED TAKING THE VEHICLE TO A DEALER. THE VEHICLE WAS TAKEN TO PERRYSBURG AUTO MALL (26875 N DIXIE HIGHWAY, PERRYSBURG, OH 43551) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN, PISTON RINGS, CAMS, AND WATER PUMP FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122767August 27, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 55 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122654August 27, 2018
UNKNOWN OR OTHER
CRACKED CATALYTIC CONVERTER AT 78,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122304August 25, 2018
ELECTRICAL SYSTEM
THE RADIO WILL GO BLANK CAUSING ME TO NOT SEE THE SCREEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121628August 22, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121688August 22, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE WINDSHIELD WIPER TRANSMISSION ASSEMBLY. ALSO, WHILE STARTING THE VEHICLE, A LOUD NOISE WAS PRESENT COMING FROM THE EXHAUST. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE EXHAUST MANIFOLD WAS CRACKED. THE EXHAUST MANIFOLD WAS REPLACED AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121014August 20, 2018
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 45 MPH, THE CENTER CONSOLE LOST POWER INDEPENDENTLY. THE VEHICLE WAS TAKEN TO IG BURTON LEWES AUTOMALL (17861 COASTAL HWY, LEWES, DE 19958), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIO MODULE ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,956. **TR CONSUMER STATED TOOK VEHICLE TO I.G., BURTON 8/15/2018 VEHICLE'S CONTROLS AND DISPLAYS WERE NOT WORKING CAUSING THE HEATING, AIR CONDITIONING,DEFROST, NAVIGATION SYSTEM, RADIO CONTROLS AS WELL AS THE PANEL ILLUMINATION TO BECOME INOPERATIVE. THIS WOULD HAPPEN INTERMITTENTLY. THEY COULD NOT DUPLICATE PROBLEM. WENT TO PICK IT UP ON THE 16TH AND IT WAS NOT WORKING. THEY KEPT THE VEHICLE AND REPLACED THE RADIO CONTROL MODULE. INVOICES ATTACHED. RECEIVED THE VEHICLE BACK 8/21/2018. TOOK VEHICLE TO I.G, BURTON SAME ISSUES AS BEFORE. THIS TIME THEY REPLACED THE RADIO CONTROL DISPLAY AND INFO SCREEN, THE RADIO CONTROL ASSEMBLY, PROGRAMMED THE RADIO AND THE HVAC MODULE. INVOICE ATTACHED. RECEIVED THE VEHICLE BACK 9/6/2018. 9/24/18 TOOK VEHICLE TO I.G., BURTON, DROPPED THE VEHICLE OFF WITH THE SAME ISSUES. TODAY IS THE OCT.3RD AND WE STILL DON'T HAVE OUR VEHICLE BACK, NOR HAVE WE HEARD ANYTHING. UPDATED 10/29/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121070August 20, 2018
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 35 MPH IN HEAVY RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. THE CONTACT HAD TO PULL THE VEHCLE OVER TO THE SIDE OF THE ROAD UNTIL THE RAIN STOPPED. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO COURTESY BUICK/GMC LAFAYETTE (4750 JOHNSTON STREET, LAFAYETTE, LA, 70506) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CASE NUMBER: 8-4506862182 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. *TT UPDATED 11/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121138August 20, 2018
ENGINE, POWER TRAIN
08/17 CHECK ENGINE LIGHT CAME ON, TOOK VEHICLE TO A MECHANIC, HE PLUGGED IN THE COMPUTER TO ASSESS THE CODE WHICH WAS P420 AFTER ASSESSING MY TERRAIN HE DECIDE THAT THERE WAS NOT AN ISSUE WITH THE CONVERTER AND RESET THE COMPUTER, TOLD ME IF THE CHECK ENGINE LIGHT CAME ON AGAIN TO BRING IT BACK. FOR THE PAST YEAR I HAVE NOTICED THAT I HAD TO ADD 1 TO 2 QUARTS OF OIL IN BETWEEN OIL CHANGES. I MADE A RIGHT TURN AND WENT TO EXCELERATE UP A SMALL INCLINE AND MY DASH WENT COMPLETELY BLACK AND MY VEHICLE SHUT OFF AND STARTED ROLLING BACKWARDS. I APPLIED THE BREAK, TURNED THE KEY OFF AND ATTEMPTED TO RESTART MY TERRAIN AND IT WOULD NOT START. I HAD TO HAVE THE VEHICLE TOWED HOME. THE NEXT DAY OUR MECHANIC CAME BY OUR HOME TO LOOK OVER MY VEHICLE, WHEN THE COMPUTER WAS PLUGGED IN NUMEROUS CODES WERE LISTED. AT THAT TIME OUR MECHANIC INFORMED US THAT THE MOTOR NEEDED TO BE REPLACED. I STARTED TO DO RESEARCH AND FOUND THAT THIS ISSUE IS KNOWN BY GM. I CONTACT GM CUSTOMER SERVICE AND WAS TOLD THAT MY VEHICLE IS OUTSIDE OF THE PARAMETERS THAT GM IS WILLING TO COVER. AFTER ADDITIONAL RESEARCH FOUND THAT THERE IS A CLASS ACTION LAWSUIT FOR THIS EXACT ISSUE WITH EQUINOXES AND TERRAINS. CALLED THE DEALERSHIP WHERE WE PURCHASED OUR TERRAIN AND WAS REFERRED BACK TO GM CUSTOMER SERVICE, SO I CALLED GM CUSTOMER SERVICE AGAIN, THE REPRESENTIVE WAS VERY RUDE AND AGAIN INFORMED ME THAT I WOULD HAVE TO PAY OUT OF POCKET TO REPAIR MY VEHICLE OR I COULD FILE A COMPLAINT WITH THE NHTSA. I HAVE CONTACTED GM CUSTOMER SERVICE 2 ADDITIONAL TIMES AS WELL AS THE DEALERSHIP WITH NO LUCK OF A RESOLUTION AND GM ACKNOWLEDGING THAT MY VEHICLE WOULD HAVE BEEN INCLUDED IN THE "SPECIAL WARRANTY" HOWEVER I AM OUTSIDE THE 120,000 MILES, PER THE GM REPRESENTATIVE I HAVE TO PAY OUT OF POCKET TO REPAIR OR REPLACE MY VEHICLE AS THEY ARE NOT RESPONSIBLE DUE TO MY CURRENT MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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