GMC Terrain Complaints

3,167 consumer complaints on file.

#11183085February 28, 2019
UNKNOWN OR OTHER
STABILITRAK FLASH'S AND EVERYTHING ELECTRIC IN THE VEHICLE STARTS FLICKERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182744February 27, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE AROUND 6 TO 7 MONTH WITH THE VEHICLE AND SINCE DAY ONE IT MADE A WEARD NOISE IN THE ENGINE TRANSMISSION AREA AND THE VEHICLE DOESNT RESPOND AND PERFORM WELL I TOOK IT TO THE DEALERSHIP AND AT FIRST THEY STATED IT WAS SOMETHING WITH THE TRANSMISSION AND THEN THEY STARTED GIVING ME MANYDIFERENT EXCUSES AND THAT IT WAS NORMAL BUT STILL THE SUV WOULDNT RESPOND I CALLED GM AND THEY OPENED A TICKET BUT AFTER THAT THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT IN OTHER WORDS THEY TOLD ME I HAD TO DEAL WITH THE ISSUE. YESTURDAY FEB 26,2019 THE SUV STARTED HAVING WORST PROBLEMS AS TO WHERE IT WOULD NOT RUN MOR THEN 33 MILES A HOUR IT STARTED SHAKING RPMS GOING WILD THE VEHICLE ONLY HAS 5500 MILES ON IT. I DONT KNOW WHAT TO DO OUT OF THIS TIME I HAVE WITH IT THE VEHICLE HAS BEEN MORE TIMED AT THE DEALERSHIP THAN WITH ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182635February 26, 2019
ENGINE, WHEELS
2012 GMC TERRAIN MAKES A CLICKING NOISE WHEN PRESSING ACCELERATION PEDAL. I HABE CHANGED OIL, PLUGS AND BELTS BUT STILL CAN'T FIND SOURCE OF TAPPING. ALSO MY TIRES ARE NEW, LESS THEN A YEAR AND CONSTANTLY SHOW LOW PRESSURE. I HAVE CHECKED FOR NAILS BUT NONE FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182666February 26, 2019
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABILITRAK LIGHT COMES ON AND THE ENGINE POWER IS REDUCED. HAPPENS WHILE DRIVING AT ANY SPEED OR STOPPED AS WELL AS ON CLEAR DRY ROADS. HAVE TO SHUT OFF AND RESTART CAR MULTIPLE TIMES TO GET FULL ENGINE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181968February 22, 2019
UNKNOWN OR OTHER
WHEN I DRIVE MY CAR AFTER COMING OUT OF REVERSE THE CAR REVS UP BETWEEN 35 AND 45 RPMS. THIS IS WHEN IT IS GOING ABOUT 25 MPH. WHEN I REMOVE MY FOOT FROM THE GAS THE CAR JERKS VIOLENTLY FORWARD AND RPMS DROP TO 25RMS. WHEN I GIVE IT SOME GAS THE RPMS GO UP AGAIN TO THE 35-45 RPM. THE ONLY WAY TO GET THIS TO STOP IS TO PULL OVER, PUT THE CAR IN PARK, TURN OFF THE CAR AND OPEN THE DOOR. I LET IT SIT FOR ABOUT 10 MIN AND THEN TURN IT BACK ON AND DRIVE. I HAVE BROUGHT IT TO THE DEALER SEVERAL TIMES AND THEY KEEP TELLING ME THERE IS NOTHING WRONG THAT WHEN THEY PLUG IT IN EVERYTHING COMES BACK FINE. I HAVE HAD OTHER PEOPLE IN THE CAR AND IT HAS HAPPENED WITH WITNESSES SO I AM NOT IMAGINING IT. THIS IS A BRAND NEW VEHICLE AND STARTED HAPPENING A FEW DAYS AFTER I GOT IT. THE DATE I AM GIVING OF WHEN IT HAPPENED IS THE LATEST ONE - IT STARTED 8/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181582February 21, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT MENTIONED THAT THE CATALYTIC CONVERTERS WERE ERODED AND HAD TO BE REPLACED IN THIS VEHICLE AND ANOTHER TERRAIN VEHICLE SHE OWNED. THE MANUFACTURER ACKNOWLEDGED THE FAILURE, BUT WOULD NOT COVER THE REPAIR COSTS. HILEY BUICK GMC OF FORT WORTH (3535 W LOOP 820 S, FORT WORTH, TX 76116, (682) 503-2821) WAS CONTACTED AND ALSO WOULD NOT COVER THE REPAIR COSTS. THE MANUFACTURER ALSO STATED THAT THE CONTACT WOULD NOT BE REIMBURSED IF THE VEHICLE WERE REPAIRED BY A NON-GMC DEALER. THE REPAIRS WERE COMPLETED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 89,585.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181720February 21, 2019
ENGINE
SMELT SOMETHING BURNING WHILE DRIVING. CAR STARTED BUCKING AND JERKING. I PULLED INTO A PARKING LOT AND NOTICED A PUDDLE OF OIL LEAKING OUT UNDERNEATH MY CAR. NO CHECK ENGINE LIGHT OR ANY NOTIFICATION THAT ANYTHING WAS WRONG. HAD IT TOWED TO DEALERSHIP AND THEY TOLD ME PVC FROZE UP AND BLEW OUT REAR MAIN SEAL. THIS IS THE 2ND TIME THIS HAS HAPPENED TO US THIS YEAR. WE OWN ANOTHER GMC (2013 EQUINOX) AND THE EXACT SAME THING HAPPENED 2 WEEKS EARLIER WITH IT. FRUSTRATING THAT GMC IS AWARE OF THIS DEFECT WITH THEIR ENGINES AND NOT WILLING TO ISSUE A RECALL TO CORRECT IT. WE HAD TO PAY $2500 TO FIX THE EQUINOX. LUCKILY THE TERRAIN IS STILL UNDER FACTORY WARRANTY BUT WITH BOTH CARS WE WERE OUT OF A VEHICLE FOR SEVERAL DAYS. WILL IT HAPPEN AGAIN???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181358February 20, 2019
ENGINE
MY CAR ENGINE LIGHT COMES ON AND THE CAR KEEPS CUTTING OFF WHEN I STOP OR WHEN I GET READY TO DRIVE. I TOOK MY CAR TO THE MECHANIC AND HE IS TELLING ME IS THE CAMSHAFT THAT THESE CARS HAVE ALOT OF COMPLAINTS FOR THIS. MY CAR HAS LESS THAN 52K MILES. I DON'T DRIVE MY CAR A LOT. THIS IS HORRIBLE THAT THIS IS HAPPENING SO SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181083February 19, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV), ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE. THE TECHNICIAN STATED THAT THE POSITIVE CRANKCASE VENTILATION HOLE IN THE INTAKE MANIFOLD WAS TOO SMALL AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THERE WAS NO RECALL. THE CONTACT WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,700. *BF CONSUMER STATED MANAGED TO RESTART THE MOTOR AND PULLED INTO PARKING LOT. I CHECKED THE CAR OVER AND FOUND OIL OM THE GROUND UNDER THE CAR AND A TRAIL OF OIL COMING INTO THE PARKING LOT. CONSUMER WAS TOLD BY A MECHANIC THESE VEHICLES HAVE THIS PROBLEM. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180821February 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
ABS LIGHT IS ON EVEN AFTER FIXING THE SUPPOSED PROBLEM. SYSTEM STABILITRAK CONSTANTLY ON. EXCESSIVE USE OF OIL. 2 TO 3 QUARTZ EVERY 2 WEEKS. REDUCED ENGINE POWER COMES UP ON DASH AND NO MATTER HOW FAST I AM GOING (15 MPH OR 80 MPH ON A HIGHWAY) IT DOESNT MATTER MY CAR WILL SLOW DOWN OR JUST SHUT OFF. ALSO HAPPENS WHEN I HAVE TO HIT BRAKED HARD, SLOW DOWN OR ACCELERATE FROM A STOPPED POSITION. I AM ALSO USING A LOT OF GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180861February 18, 2019
ELECTRONIC STABILITY CONTROL (ESC)
CONTINUE TO EXPERIENCE RADIO RESETTING (COMPLETELY SHUTTING DOWN AND RESETTING GIVING YOU THE GMC LOGO) AS YOU DRIVE DOWN THE ROAD, WITH PHONE CONNECTED WITH USB AND WITHOUT. CONTINUE TO EXPERIENCE USB NOT PRODUCING ENOUGH POWER TO MY PHONE TO RUN WAZE FROM THE USB PORT UNDER THE RADIO. PHONE CALLS WILL FADE IN AND OUT BETWEEN THE RADIO AND THE PHONE CALL...BEING CONNECTED VIA BLUETOOTH TO THE TRUCK. CONTINUE NOT BEING ABLE TO ANSWER THE CALLS VIA BLUETOOTH. TRUCK HAS BEEN INTO 2 DIFFERENT DEALERSHIPS....BOTH HAVE "RESET" THE SYSTEM...BUT IT CONTINUES TO DO THE SAME THINGS...OR SOMETHING NEW EVERY WEEK. PARTS HAVE BEEN ORDERED TO REPLACE USB PORT...STILL WAITING. BOUGHT THE CAR NEW....BEEN ONGOING...BEEN IN THE DEALERSHIPS 10-15 TIMES NOW. NO SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180469February 16, 2019
ENGINE
MY YEAR MAKE AND MODEL WITH THE SAME 2.4L ENGINE WAS SUBJECT TO A RECALL/ SERVICE BULLETIN #14882 WHICH PERTAINED TO A PLUGGED PCV ORIFICE IN THE INTAKE MANIFOLD WHICH RESULTED IN BLOWING OUT THE REAR MAIN CRANKSHAFT SEAL WHICH COULD RESULT IN ENGINE FAILURE AND A WARNING THAT THE SPAYING OIL CAN RESULT IN LOSS OF VEHICLE CONTROL. A MECHANIC CONFIRMED THAT THIS WAS THE PROBLEM I HAVE, YET GM WILL NOT COVER THE REPAIRS AS THEY SAID MY SPECIFIC VIN WAS NOT COVERED. THE VEHICLE HAS LOW MILEAGE AND I THINK IT IS OUTRAGEOUS THAT GM WILL NOT STAND BEHIND THEIR PRODUCT. THE REPAIRS WILL BE VERY EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180301February 15, 2019
ENGINE, POWER TRAIN
WE BOUGHT A 2013 GMC TERRAIN IN APRIL 2018 WITH 129K MILES FOR APPROXIMATELY $15K AFTER TAX AND TITLE. WE HAD IT FOR ABOUT 8 MONTHS AND WERE BRINGING IT TO A LOCAL CHEVROLET DEALERSHIP FOR ROUTINE OIL CHANGES EVERY 5,000 MILES. ABOUT 1000 MILES BEFORE OUR NEXT OIL CHANGE IN DECEMBER 2018, WE NOTICED THE ENGINE KNOCKING. THE DASH ILLUMINATED THE CHECK ENGINE SYMBOL. WE CONNECTED AN OBDII READER TO THE PCM AT A NEARBY PART STORE. THE READER DISPLAYED THE CODE P0014; WHICH IS RELATIVE TO "CAMSHAFT POSITION 'B' TIMING OVER-ADVANCED OR SYSTEM PERFORMANCE BANK 1". WE DISCOVERED THE CODE WAS ASSOCIATED WITH LOW ENGINE OIL. WE CHECKED THE OIL LEVEL AND THERE WAS NO OIL ON THE DIP STICK. WE NEEDED TO POOR 3 1/4 QUARTS OF OIL INTO THE ENGINE. WE NEEDED TO ADD APPROXIMATELY 1 QUART OF OIL EVERY 1 1/2 TO 2 WEEKS THEREAFTER. ABOUT A MONTH WENT BY, AND IN JANUARY 2019, THE DASH DISPLAYED AN ENGINE POWER LOSS MESSAGE AND THE ENGINE SOUNDED LIKE THAT OF A DIESEL ENGINE. WHEN THE ENGINE WAS SHUT OFF, WE NOTICED THE OIL HAD LEAKED ALL OVER THE GROUND. THE VEHICLE WAS BROUGHT TO A MECHANIC WHO DIAGNOSED IT AS HAVING A REAR MAIN OIL SEAL FAILURE, PISTON RINGS WERE BAD, AND THE TIMING CHAIN WAS BAD. WE CALLED THE DEALER WHERE IT WAS PURCHASED. THEY NOTED THE VEHICLE WAS NO LONGER UNDER WARRANTY BECAUSE IT HAS OVER 135K MILES ON IT AND THEY WERE UNABLE TO COMPENSATE FOR THE DAMAGE. WE CALLED THE GM CUSTOMER SERVICE HEADQUARTERS DIRECTLY, AND THEY INFORMED US THE VEHICLE WAS NOT LISTED AS HAVING ANY ISSUES OR RECALLS ACCORDING TO THE VIN. $3500 ESTIMATE TO FIX BY PRIVATE MECHANIC. VEHICLE IS CURRENTLY BEING SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180378February 15, 2019
UNKNOWN OR OTHER
14882 REAR MAIN SEAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180136February 14, 2019
VISIBILITY/WIPER
FOR THE FOURTH TIME MY WIPERS HAVE STOPPED WORKING. I HAVE HAD TO PULL OVER ON THE HIGHWAY IN A RAINSTORM. THE ARM BAR HAS POPPED OFF MULTIPLE TIMES. THE JOINTS THAT CLIP INTO THE WIPERS HAVE BEEN REPLACED AND I HAVE HAD THIS ISSUE EVERY 3 MONTHS FOR THE PAST YEAR. IT IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179886February 13, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR WAS TAKEN INTO STEVEN LUST AUTOMOTIVE AND WE WERE TOLD THAT A TRANSFER SEAL NEEDED TO BE REPLACED AND THAT GMC WAS AWARE OF THE ISSUE BUT WOULD ONLY WARRANTY THE ISSUE IF THE CAR WAS PRODUCED IN A CERTAIN FACTORY. SAME YEAR SAME MODEL ALL HAVING SAME ISSUE BUT PRODUCED IN A DIFFERENT PLANT. NOW THE STABILILTRAC WARNING COMES ON AND FROM RESEARCH ON THE WEB THIS IS A COMMON ISSUE THAT THEY ARE AWARE OF ALSO BUT REFUSE TO FIX. THIS CAR ONLY HAS 66000 MILES ON IT. WE ALSO CONTACTED GMC AND THEY TOLD US THAT THEY ARE AWARE OF THE PROBLEM BUT WILL NOT WARRANTY IT UNLESS IS WAS PRODUCED AT A CERTAIN FACTORY. WHEN THE STABILITRAC WARNING WAS NOTED I WAS DRIVING DOWN THE HIGHWAY AND THE ENGINE JUST SHUT DOWN. I DO BELIEVE THIS ISSUE IS DUE TO THE EXCESSIVE OIL LEAK COMING FROM THE SEAL. THIS IS THE SECOND TIME THAT I HAVE PLACED THIS COMPLAINT. WHEN I CALLED TO CONFIRM THAT I PLACED THE COMPLAINT NO ONE COULD FIND IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179752February 13, 2019
ENGINE
DURING THE POLAR VORTEX (JAN 2019) MY MAIN OIL SEAL BLEW ON MY 2013 GMC TERRAIN. THIS WAS CAUSED BY A PLUGGED ORIFICE WITHIN THE PCV SYSTEM. THIS APPEARS TO BE A DESIGN FLAW ON GM'S PART THAT THEY HAVE RECOGNIZED AND EXTENDED SPECIAL COVERAGE AS A RESULT. DESPITE THIS SPECIAL COVERAGE EXISTING THEY STATE MY VIN NUMBER ISN'T INCLUDED. MY PROBLEM AND VEHICLE MEET THE REQUIREMENTS FOR THE SPECIAL COVERAGE EXACTLY AND NOBODY CAN EXPLAIN WHY I'M NOT INCLUDED. IF YOU SEARCH ONLINE THERE ARE LOTS OF OTHER GM OWNERS EXPERIENCING THE SAME THING. THIS BLOWN OIL SEAL CAN RESULT IN DAMAGE TO THE ENGINE AND LOSS OF POWER. HAD I BEEN ON THE INTERSTATE A SERIOUS ACCIDENT COULD HAVE OCCURRED. THE FACT GM KNOWS ABOUT THE PROBLEM AND IS REFUSING TO ADDRESS IS MY ISSUE. SPECIAL COVERAGE 14882 HTTPS://GM.OEMDTC.COM/1899/SPECIAL-COVERAGE-ADJUSTMENT-PLUGGED-PCV-ORIFICE-IN-INTAKE-MANIFOLD-2010-2014-BUICK-CHEVROLET-GMC I DRIVE A 2013 GMC TERRAIN WITH 4 CYLINDER ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176575February 12, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION. SPORT CHEVROLET (3101 AUTOMOBILE BLVD, SILVER SPRING, MD 20904, (301) 890-6000) DIAGNOSED THAT THE LINKAGE AND WINDSHIELD WIPER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) ALTHOUGH THE FAILURE WAS SIMILAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176602February 12, 2019
VISIBILITY/WIPER
THE WIPERS STOPPED FUNCTIONING WHILE DRIVING. WIPERS SWEPT TO THE LEFT (DRIVERS SIDE) AND BROKE FREE FROM THE LINKAGE ALLOWING THE DRIVER WIPER TO HANG OFF OF THE WINDSHIELD. THE WIPERS CAN BE MANUALLY MOVED BACK TO A RESTING POSITION, BUT WILL NOT MOVE ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176213February 11, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY VEHICLE HAS BEEN MAKING A NOISE EVERY SINCE THE DAY OF PURCHASE. IT STARTED AS A VAGUE SOUND AND HAS SINCE GOTTEN WORSE. THE NOISE IS COMING FROM THE REAR EXHAUST. AT CERTAIN SPEEDS OF TRAVEL THE NOISE GETS WORSE. I HAVE DONE A VISIBILITY CHECK OF THE REAR EXHAUST PIPE AND NOTICED THE ASSEMBLED EXHAUST WHERE IT WAS WELDED IS LOOSE AND SHAKING. I'M NOT FOR SURE IF THIS IS WHERE THE NOISE IS COMING FROM BUT IT COULD USE SOME INVESTIGATION. I PURCHASED MY VEHICLE WITH NO MILEAGE ABOUT 5 MONTHS AGO FROM HENNESSY GMC IN MORROW GEORGIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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