GMC Terrain Complaints

3,167 consumer complaints on file.

#11172660January 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE AUTOMATIC LIFT GATE WILL OPEN, REACH THE TOP AND THEN AUTOMATICALLY GO DOWN. IT WILL GO HALF WAY , POP BACK OPEN TO THE TOP THEN FULLY SHUT. IT DOES NOT READ THAT SOMETHING IS STOPPING IT FROM CLOSING. THE ENCLAVE, TRAVERSE, ACADIA AND OUTLOOK ARE CURRENTLY UNDER RECALL WITH THE SAME ISSUE BUT NOT THE TERRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172413January 27, 2019
UNKNOWN OR OTHER
THE INFOTAINMENT SYSTEM SCREEN HAS WENT BLACK AND SAYS REBOOTING AS I WAS DRIVING. THEN ONE DAY AS I WAS BACKING OUT OF MY GARAGE AND PUT IT IN DRIVE TO GO, THE SCREEN WENT BLACK AND STAYED BLACK ALL THE WHILE I WAS DRIVING. WHEN I PUT IT IN PARK, SHUT IT OFF AND RESTART IT GOES BACK TO NORMAL. I HAVE HAD ISSUES USING THE USB PORT INSIDE THE ARMREST AS WELL. IF I PLUG IN MY MP3 PLAYER AND THE CORD GETS BUMPED IT SHUTS OFF AND SOMETIMES I CANNOT GET IT TO COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172230January 26, 2019
ENGINE
IT STARTED LAST MONTH WHEN I NOTICED ANYTHING MAJOR ISSUES IT WOULD HAPPEN WHILE I WAS DRIVING MY CAR WOULD BOG DOWN SO I WOULD HAVE TO PRESS THE GAS TO FLOOR TO GET IT MOVING, THEN IT DID IT AGAIN THIS PAST TUESDAY ON MY WAY TO WORK IT BOG DOWN ALMOST CAUSING AN ACCIDENT, I GOT TO WORK AND PARKED THE CAR THEN ON MY WAY HOME I STOPPED AT A STORE AND CHECKED MY OIL LEVEL AND THE DIP STICK WAS BONE DRY SO I PUT 2 QUARTS OF OIL IN TO GET ME HOME RAN FINE ALL THE WAY HOME UNTIL I PULLED IN TO DRIVE WAY AND MY CAR COMPLETELY SHUT OFF THE NEXT MORNING I NOTICED A GOT AMOUNT OF OIL UNDER MY CAR. THEN I CHECKED MY OIL AGAIN AND THE DIP STICK WAS BONE DRY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172259January 26, 2019
ENGINE
PLUGGED PCV ORIFICE IN INTAKE MANIFOLD CAUSING REAR MAIN OIL SEAL FAILURE WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172074January 25, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE SEAT BELT DID NOT RETRACT. THE CONTACT CALLED DONDELINGER CHEVROLET BUICK GMC CADILLAC AT 877-211-6240 (LOCATED AT 2310 PAUL BUNYAN DR NW, BEMIDJI, MN 56601) AND WAS INFORMED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171769January 24, 2019
AIR BAGS, ENGINE, POWER TRAIN
AIRBAG LIGHT CAME ON AT 125K MILES. KNOWN PROBLEM ON THIS YEAR/MAKE/MODEL IS AIRBAG SENSOR ON PASSENGER SIDE. 90K MILES TIMING CHAIN REPLACED. 154K MILES TIMING CHAIN BROKE 3 QRTS OF OIL NEEDED EVERY 2K MILES 154K MILES TRANSMISSION LEAKING FLUID 100K MILES CATALYTIC CONVERTER NEEDED REPLACED 125K MILES DOWNSTREAM AIR SENSOR NEEDED REPLACED 150K MILES UPSTREAM AIR SENSOR NEEDED REPLACED SOLENOIDS NEED REPLACED EVERY 50K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171903January 24, 2019
VISIBILITY/WIPER
DRIVING ON THE HIGHWAY VERY EARLY IN THE MORNING, SLEETING. TURNED THE WIPERS ON, THEY WENT UP AND STOPPED RIGHT IN THE MIDDLE OF THE WINDOW. I HAD TO GET OFF THE HIGHWAY AND WAS ABLE TO PUSH THE WIPERS DOWN TO OBTAIN VISIBILITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171647January 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 50 MPH, THE VEHICLE DECELERATED TO 20 MPH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND HAD TO RESTART THE VEHICLE SIX TIMES. THE VEHICLE WAS TAKEN TO VESTAL BUICK GMC (900 NC-66, KERNERSVILLE, NC 27284, (336) 996-5780) AND THE CAMSHAFT POSITION ACTUATOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 71,297.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171362January 22, 2019
ENGINE
WHILE EXITING OFF A HIGHWAY, THE CAR STALLED, IT WAS ONLY 2* FAHRENHEIT. IT STARTED AGAIN, BUT THE ENGINE RAN ROUGH. UPON GETTING TO THE DESTINATION, THERE WAS OIL UNDER THE VEHICLE. IT WAS TOWED TO A MECHANIC, AND HE DETERMINED THAT THE REAR MAIN SEAL FAILED. HE INVESTIGATED POSSIBLE CAUSES, AND CAME UP WITH A GM SERVICE BULLETIN # 14882. THE PVC SYSTEM FROZE, CAUSING THE SEAL TO FAIL. I'VE CALLED GM NUMEROUS TIMES AND ON ALL OCCASIONS I WAS TOLD "YOUR VIN NUMBER ISN'T COVERED BY THAT SERVICE BULLETIN"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171118January 21, 2019
VISIBILITY/WIPER
WHILE DRIVING HOME ON 1/19/2019 IN RAIN MY WIPERS QUIT WORKING.. COULD HEAR WIPER MOTOR STILL RUNNING BUT WIPER BLADES NOT MOVING. LUCKLY I WAS CLOSE TO HOME OR I COULD HAVE HAD A SERIOUS PROBLEM. I AM ASSUMING SOMETHING BROKE AS I HAVE NOT GOTTEN THEM REPAIRED YET. PLANNING ON GETTING WITH DEALER TO GET THEM FIXED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171124January 21, 2019
ENGINE, POWER TRAIN
WE PURCHASED A 2011 GMC TERRAIN MAY 29TH 2018 USED WITH 70000 MILES FROM THE HAZLETON NISSAN FROM THE HAZLETON AUTO MALL HERE IN PA. IT NOW HAS 78000. HAD TWO OIL CHANGES DONE ALREADY. THERE IS DEFINITELY A EXCESSIVE OIL CONSUMPTION PROBLEM WITH THIS VEHICLE AS I JUST GOT A OIL CHANGE HUT THE 50 PERCENT OIL LIFE AND HAVING ISSUES AGAIN. WE HAVE CONTACTED HAZLETON NISSAN FOUND OUT THEY WERE CLOSING AFTER SIGNING A " SET FOR LIFE" CONTRACT WHICH HAD A POWERTRAIN WARRANTY. NOW I CANNOT USE MY WARRANTY.ANYWAY I WAS DRIVING HOME TONIGHT FROM WORK ON INTERSTATE 81 WHEN THE CAR WITHOUT WARNING JUST CUT OFF AND LOST ALL POWER. HE GOT IT TO THE SIDE OF THE HIGHWAY AND HAD TO PUT IT IN NEUTRAL AND RESTART IT. AFTER IT STARTED HE BROUGHT IT TO A GAS STATION WHERE IT HAD STALLED AGAIN. GOT IT ALMOST HOME AND STALLED AGAIN. GOD FORBID MY CHILDREN WERE IN THIS CAR WHEN THIS CAR DECIDED TO CUT OFF AND HE HAD NO BRAKES NO STEERING NOTHING. NISSAN IN HAZLETON WAS AWARE OF THIS AND I CAN'T EVEN USE MY WARRANTY THAT THEY SIGNED AND I SIGNED. I WAS PROMISED SOMETHING THAT I CANNOT USE. GMC HAD A CALL FROM US AROUND 73000 MILES AND I TOLD THEM IT WAS CLICKING AND STALLING. THEY WOULDN'T TOUCH IT BC NISSAN IS THE ONE WHO SOLD IT TO ME AND THE CONTRACT WAS WITH THEM, BUT THEY ARE NO LONGER OPEN SO WHAT DO I DO NOW? I CANNOT AFFORD A HUGE FIX HENCE WHY I GOT THIS CAR BC THE WARRANTY AND I WOULDN'T HAVE TO PAY FOR ANYTHING IF IT FELL UNDER THE POWERTRAIN WHICH IT IS. IF I NEEDED A NEW MOTOR I WOULD GET ONE FOR FREE SEE WHAT I AM SAYING? SOMEONE COULD SERIOUSLY GET HURT OR EVEN DIE AND THIS IS OUR ONLY VEHICLE CAN SOMEONE PLEASE HELP ME? KEPT UP WITH ALL OIL CHANGES ALSO. THIS IS VERY DANGEROUS AND SHOULD BE FIXED. I FEAR FOR MY WIFE AND CHILDREN AS THEY ALWAYS ARE USING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171139January 21, 2019
VISIBILITY/WIPER
IT HAPPENED AGAIN, IN A SNOW STORM MY WIPERS SUDDENLY QUIT WORKING. LAST TIME IT WAS THE BUSHING OR WHATEVER HAD POPPED OUT, I ASSUME IT'S THE SAME THIS TIME. I WAS ON MY WAY TO WORK IN BLIZZARD LIKE CONDITIONS, POOR HIS ABILITY AND DANGEROUS ROAD CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170760January 18, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION. I PURCHASED A 2011 TERRAIN NOT KNOWING THERE WAS AN ISSUE WITH THE EXCESSIVE OIL CONSUMPTION. THERE IS NO WARNING LIGHT JUST STARTED TAPPING IN THE ENGINE. NOTICED A KNOCKING/RATTLING IN ENGINE WHILE ACCELERATING AT SLOW SPEEDS, ON BOARD COMPUTER STATED REMAINING OIL LIVE WAS OVER 51%, HOWEVER NO OIL REGISTERED ON DIPSTICK. ADD OIL AND NOISE STOPPED. I ONLY DISCOVERED BECAUSE I STARTED TO HEAR A STRANGER NOISE WHEN I WAS STOPPED WITH THE CAR RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170493January 17, 2019
VISIBILITY/WIPER
THE VEHICLE'S CLIMATE CONTROL SYSTEM DOES NOT FUNCTION PROPERLY. THE AIR IS NOT PROPERLY DISTRIBUTED OUT OF THE AVAILABLE VENTS. AT TIMES, AIR IS ONLY DISTRIBUTED THROUGH THE FLOORBOARD VENTS. OTHER TIMES IT WILL ONLY BE DISTRIBUTED VIA THE DEFROSTER VENTS. RECENTLY, THE CAR WINDOWS BECAME COMPLETELY FOGGED UP WHILE DRIVING ON THE INTERSTATE AT NIGHT. I ATTEMPTED TO USE THE DEFROSTER, BUT ALL AIR WAS DISTRIBUTED TO THE FLOORBOARD, WHICH HAD NO IMPACT ON THE WINDSHIELD. I HAD ZERO VISIBILITY AND HAD TO PULL OFF ON THE SIDE OF THE ROAD. UP UNTIL THIS INCIDENT, THE PROBLEM HAD BEEN RESTRICTED TO A LACK OF COMFORT, BUT IT HAS NOW BECOME A SAFETY RISK. GMC HAS BEEN PREVIOUSLY MADE AWARE OF THE PROBLEM AND I WAS INFORMED GMC ENGINEERS WERE AWARE OF THE PROBLEM BUT DID NOT HAVE A WAY TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170551January 17, 2019
ENGINE
2011 GMC TERRIAN, CURRENT MILEAGE 60,179 PURCHASED USED FROM NORTHWEST MOTORSPORTS VALLEY AVE. PUYALLUP, CAR STARTED PINKING AND I SPOKE TO THE SALESMAN CAR WAS PURCHASED FROM. I WAS TOLD TO TAKE VEHICLE TO GMC HARNISH RIVER ROAD.I WAS TOLD BY GMC HARNISH THERE WAS AN OIL CONSUMPTION RECALL WITH MY VEHICLE AND MY VEHICLE WAS PLACED ON A OIL CONSUMPTION WORKSHEET. ONCE DOCUMENTED PISTON AND RINGS WOULD BE REPLACED FREE OF CHARGE. VEHICLE WAS BROUGHT IN TO MONITOR THE OIL CONSUMPTION WHICH IT DID USE OIL AND OIL HAD TO BE ADDED. AT THE END OF THE OIL WORK SHEET I BROUGHT MY CAR IN FOR REPAIR UNDER GMC HARNISH REQUEST. GMC HARNISH THEN REFUSED TO HONOR PISTON AND RING REPAIR. NORTHWEST MOTORSPORTS WILL NOT PAY TO HAVE MECHANICAL PROBLEM REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170553January 17, 2019
ENGINE
"TAKATA RECALL" 2018 DECEMBER 22 I NOTICED MY ENGINE HAD A DEEP GROWL WHEN I WENT TO ACCELERATE, AFTER A WHILE IT WOULD QUIET DOWN. I CHECKED THE OIL AND THERE WAS NONE NOTICEABLE ON THE DIP STICK, NOR WAS THERE A WARNING ON MY CONSOLE TO ADD OIL. I ADDED OIL. I SCHEDULED AN OIL CHANGE ON 12/27 ( FIRST TIME ONE WAS AVAILABLE ) . I MENTIONED THE GROWL AND LACK OF OIL TO THE TECHNICIAN. HE STATED THAT THE 2013 TERRIAN WAS KNOWN TO HAVE OIL CONSUMPTION ISSUES AND TO CONTACT THE DEALER ASAP. SO I DID. AT THE DEAL ZIMBRICK - SUN PRAIRIE, WI THEY LOOKED UP MY VIN AND STATED THERE WERE NOT ISSUES RELATED TO MY VIN NUMBER. MY ONLY OPTION WAS TO REPLACE ENGINE PARTS AS NEEDED WHICH WOULD BE APPROX $3000 EXPENSE FOR ME OR KEEP OIL ON HAND AND MONITOR CLOSELY. I ASKED IF THERE WAS A WAY TO ESCALATE THIS ISSUE AND THEY SUGGESTED I LOOK UP THE GMC CUSTOMER SERVICE PHONE NUMBER ONLINE, AND CALL THEM SO I DID . I CALLED GMC CUSTOMER SERVICE AND STARTED CLAIM # 9-49-45955696, ON 12/27/2018 . I WAS TOLD THERE WAS A 2 DAY WAIT FOR A FOLLOW UP CALL. I WAS CONTACTED BY LOGIN FROM GMC ON 12/31/0218, HE LEFT A MESSAGE AND I TRIED TO CALL BACK BUT WE WERE UNABLE TO CONNECT UNTIL 1/3/2019 WERE WE DISCUSSED THE ISSUE AND HE CONNECTED ME WITH ZIMBRICK GMC EAST MADISON. LOGIN DID INFORM ME THERE WAS A GMC WARRANTY FOR THIS ISSUE THAT WAS IN AFFECT UNTIL 12/31/2018, SO I AM GLAD I CALLED IN MY CLAIM ON 12/27/2018. WITH THE FACT THAT I HAD JUST HAD A NEW OIL CHANGE I WAS ASKED TO PUT ON 2000 MILES AND THEN COME IN TO START AN OIL CONSUMPTION TEST. SO THIS IS WHERE I STAND. I SURE HOPE WITH ALL I HAVE BEEN SEEING ONLINE ABOUT OTHER PEOPLE WITH OIL CONSUMPTION ISSUES THAT GMC STANDS BEHIND THIS ERROR AND FIXES IT AT THEIR EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170115January 15, 2019
ENGINE
MY CAR IS CONSUMING OIL FASTER THAN NORMAL.MY CAR WAS RATTLING AND I TOOK IT TO MY MECHANIC, HE SAID THE GMC TERRAINS AND CHEVY EQUINOX IS CONSUMING MORE OIL THAN NORMAL. MY OIL INDICATOR SAID THE OIL WAS FINE, BUT HE SAID THE OIL WAS VERY LOW. HE TOLD ME TO CHECK THE OIL EVERY THREE TO FOUR WEEKS. HE ALSO GAVE ME TWO EXTRA QUARTS OF OIL. I HAVE NOTICED THAT MY CAR NEEDS AN OIL CHANGE QUITE OFTEN. WHEN I WAS DRIVING MY CAR, THE CAR WAS RATTLING AND WAS LURCHING FOWARD AT A STOP LIGHT, I THOUGHT IT WAS THE TRANSMISSION, BUT IT IS THE OIL BEING CONSUMED AT A HIGHER RATE THAN NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170188January 15, 2019
ENGINE
THE OIL CONSUMPTION IS HORRIBLE. I BELIEVE WITHIN 2000 MILES FROM 5QT TO 2QT. WE WERE ON THE ROAD AND THE CAR KEPT JERKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170201January 15, 2019
ENGINE, POWER TRAIN
REAR MAIN SEAL LEAK, PVC VALVE FREEZES FROM WATER CONDENSATION AND LOW TEMPERATURES: CAUSING CRANK CASE GASES TO BECOME HIGHLY PRESSURIZED AND BLOW OUT THE REAR MAIN SEAL OF THE ENGINE CAUSING A MASSIVE OIL LEAK ON THE ROAD TO THE REAR TIRES POSSIBLY CAUSING LOSS OF CONTROL TO THE REAR WHEELS CAUSING THE POSSIBILITY OF A FATAL LOSS OF CONTROL VEHICLE ACCIDENT. OTHER POSSIBILITIES OIL COATING ENTIRE UNDERCARRIAGE OF VEHICLE CAUSING A VEHICLE FIRE, CATISTROPHIC ENGINE DAMAGE CAUSING LOSS OF CONTROL, ENVIROMENTAL IMPACT 5 QUARTS OF OIL ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169853January 14, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY VEHICLE IS STALLING AND STUTTERING WHILE TRYING TO ACCELERATE. IT ALSO DOES THE SAME WHEN DECELERATING. THE TRUCK WILL JERK AND STUTTER. ALSO MAKING NOISE LIKE A VACUUM CLEANER WHILE THIS IS GOING ON. I JUST PURCHASED THIS VEHICLE IN SEPTEMBER 2018 AND IT HAS BEEN GOING ON SINCE NOVEMBER 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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