GMC Sierra Complaints

15,732 consumer complaints on file.

#11132067September 28, 2018
AIR BAGS, UNKNOWN OR OTHER
THE DASHBOARD IN MY 2011 GMC SIERRA DENALI 1500 HAS MULTIPLE CRACKS IN THE DASHBOARD, THEY HAVE APPEARED SIGNIFICANTLY WITHIN IN THE LAST YEAR AND GOTTEN MUCH LARGER TO THE POINT WHERE A "HOLE" HAS OPENED UP DUE TO A PIECE OF THE DASHBOARD BREAKING LOOSE AND FALLING INSIDE OF THE DASH CONSOLE. THE CRACKS AND LOOSE DEBRIS HAVE CAUSED ME CONCERN BECAUSE IF THE AIRBAGS WERE TO DEPLOY DURING A MOTOR VEHICLE ACCIDENT THE OCCUPANTS OF THE VEHICLE WOULD BE SUBJECTED TO FLYING DEBRIS/ SHRAPNEL FROM THE DASHBOARD. I CONTACTED MY LOCAL DEALERSHIP AND THEY STATED THAT IT IS AN AESTHETIC ISSUE WHICH WOULD NOT BE COVERED UNDER ANY KIND OF WARRANTY. THIS IS A KNOWN ISSUE WITH ITS OWN FACEBOOK PAGE AND PLENTY OF DOCUMENTED CASES ONLINE. GM HAS ACKNOWLEDGED THERE WAS A PROBLEM AND HAS OFFERED TO REPLACE SOME DASH BOARDS ON A CASE BY CASE BASIS AT A REDUCED COST. HOWEVER, THIS STILL SEEMS TO BE UNACCEPTABLE DUE TO THE FACT THAT PERSONAL INJURY INCLUDING AND UP TO LOSS OF LIFE COULD BE A RESULT OF THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132196September 28, 2018
AIR BAGS
RECALL ON AIRBAG . I HAVE BEEN WAITING YEARS ! THIS IS CRAZY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131873September 27, 2018
SUSPENSION
VIBRATION BETWEEN 60 AND 85 MILES PER HOUR HAS BEEN OCCURRING SINCE 28000 MILES ON VEHICLE CURRENTLY VEHICLE HAS 40000 MILES. ON 9/23 2018 EXPERIENCED MORE VIOLENT SHAKING OF ENTIRE CAB TO THE POINT HAD TO SHUT VEHICLE OFF. DID VISUAL INSPECTION SAW NOTHING STARTED VEHICLE UP AGAIN NO VIBRATION FOR 20 MILES STARTED AGAIN CONTINUED TO DESTINATION. TOOK TO DEALERSHIP UNWILLING TO PREFORM VIBRATION ANALYSIS AS RECOMMENDED IN GM BULLETIN PI1354C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131872September 27, 2018
UNKNOWN OR OTHER
THIS POST IS ABOUT MAKING THE PUBLIC AWARE OF A POTENTIAL PROBLEM. ALTHOUGH THE MANUFACTURER DID NOT STEP UP AND DO THE RIGHT THING, I'M CONCERNED OTHERS MAY HAVE DEALT WITH THIS PROBLEM OR IT MAY HAPPEN IN THE FUTURE. ON AUGUST 29, 2018, MY TRUCK WAS PARKED ON MY DRIVEWAY BY 4PM AFTER RUNNING ERRANDS FOR A COUPLE OF HOURS. AT 6PM MY HUSBAND WENT OUT TO GET SOMETHING OUT OF IT AND SAW IT HAD CAUGHT ON FIRE. NOTHING WAS LEFT PLUGGED IN AND THERE WAS NOTHING FLAMMABLE IN THE TRUCK. THE FIRE DEPT WAS CALLED AND UPON INSPECTION STATED THE FIRE HAD STARTED IN THE CENTER CONSOLE AND SPREAD TO THE FRONT PASSENGER SEAT. THE CAUSE OF THE FIRE LOOK TO BE WIRING THAT OVERHEATED INSIDE THE CONSOLE WHERE THE WIRING CONNECTED TO 2 USB PORTS. GM INSPECTED THE DAMAGE AND FOUND THERE WAS NOT A MANUFACTURER DEFECT AND THE CAUSE OF THE FIRE WAS FROM AN EXTERNAL SOURCE. IRONICALLY, THEIR 3RD PARTY "EXPERT" FIRE INVESTIGATOR WAS NOT AWARE THERE WAS A WIRING HARNESS LOCATED BEHIND THE USB PORTS AND HAD TO BE SHOWN THEIR LOCATION. MY INSURANCE COMPANY IS NOW INVESTIGATING THE INCIDENT. I'M ASKING THEM TO LOOK INTO THE 12V POWER OUTLET POSSIBLY OVERHEATING AS I KNOW OF SOMEONE WHO HAD THEIRS OVERHEAT IN THEIR 2018 CHEVY SILVERADO. THE DAY AFTER THE FIRE I SENT PHOTOS TO THEM AND THEY COULD NOT BELIEVE THE DAMAGE. WHEN I TOLD THEM THE OUTCOME OF GM'S INVESTIGATION THEY WERE DUMBFOUNDED. I'M FORTUNATE NO ONE WAS HURT, BUT AM AFRAID THIS MAY HAPPEN TO SOMEONE ELSE. I MADE A 40K + INVESTMENT WITH GM AND LITERALLY "WAS BURNED". I WANT OTHER TO BE AWARE OF THE POTENTIAL FIRE DANGER. I DID EXPECT GM TO STEP UP AND TAKE CARE OF THEIR LOYAL CUSTOMER (I'VE BOUGHT 8 GM VEHICLES), BUT IT APPEARS THE ALMIGHTY DOLLAR WON OUT. THANKFULLY, IN MY CASE, NO ONE WAS HURT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11131903September 27, 2018
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2015 GMC SIERRA DENALI. WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE CONTACT HAD TO APPLY PRESSURE TO THE BRAKE PEDAL WITH BOTH FEET TO STOP THE VEHICLE. THE DEALER (JAY BUICK GMC, 18800 ROCKSIDE RD, BEDFORD, OH 44146, 440-232-5000) ORDERED THE REPLACEMENT OEM PART; HOWEVER, THE CONTACT HAD THE BRAKE SYSTEM VACUUM PUMP INSTALLED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131959September 27, 2018
SERVICE BRAKES
WHILE DRIVING MY TRUCK AT SLOW SPEEDS AND APPLYING BRAKES, THE BRAKE PEDAL WILL GET HARD AND UNABLE TO STOP VEHICLE. IT HAS OCCURRED WHILE BACKING A TRAILER TOWN HILL TOWARDS A LAKE AND I WAS UNABLE TO STOP THE TRUCK ONLY ABLE TO HAVE FRIEND BLOCK THE TIRE SO I COULD PUT IN DRIVE. IT HAS OCCURRED WHILE APPROACHING STOP SIGNS AND ALSO FREQUENTLY IN PARKING LOTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131965September 27, 2018
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO VARNEY BUICK GMC MAZDA (LOCATED AT 260 HOGAN RD, BANGOR, ME 04401, (866) 240-4451) WHERE IT WAS DIAGNOSED THAT THE CONDENSER NEEDED TO BE REPLACED DUE TO A CRACK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 55,911.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132001September 27, 2018
UNKNOWN OR OTHER
IMPORTING VEHICLE TO THE USA AND REQUIRES US FEDERAL SAFETY STANARDS COMPLIANCE LETTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131761September 26, 2018
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2011 GMC SIERRA 1500. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHAFT ON THE PINION GEAR WAS FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE BECAUSE THE WARRANTY WAS EXPIRED. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131782September 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 1500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2008. AFTER CONTACTING THE LOCAL DEALER (WHITESIDE CHEVROLET, 50714 NATIONAL RD. E., ST. CLAIRSVILLE, OH) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131815September 26, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. THE CONTACT STATED THAT THE DASHBOARD HAD CRACKS ON THE PASSENGER SIDE BY THE AIR BAG UNIT, IN THE CENTER, AND AROUND THE INSTRUMENT CLUSTER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED COVERT CHEVROLET BUICK GMC (11750 RESEARCH BLVD STE D, AUSTIN, TX 78759, (512) 371-6075) AND WAS REFERRED TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. *TT CONSUMER STATED CRACK AROUND THE AIR BAG. UPDATED 12/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131823September 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (WINTER CHEVROLET, 1624 S CANYON WAY, COLFAX, CA 94513, 530-349-415) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131653September 26, 2018
STRUCTURE:BODY
CRACKED DASH BY PASSENGER AIRBAG! IF I WAS TO GET IN AN ACCIDENT AND MY PASSENGER AIRBAG GOES OFF MY PASSENGER IS MOST LIKELY GOING TO BE HIT WITH CRACKED DASH PIECES AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131671September 26, 2018
EXTERIOR LIGHTING
RIGHT REAR TURN SIGNAL BOTTOM SOCKET HEATS UP AND CAUSES AN OPEN TO THE TOP TURN SIGNAL SOCKET SO THE TOP TURN SIGNAL QUITS WORKING AND CAUSES THE SYSTEM TO HYPER FLASH.AND INDICATE INOPERATIVE RIGHT REAR TURN SIGNAL IN MESSAGE CENTER. ONLY REPAIR IS TO REPLACE WIRING HARNESS AND SOCKETS. SYSTEM WORKS FINE IN COLD TEMPERATURES AS THE SOCKET DOES NOT HEAT UP ENOUGH. HAPPENS WITH VEHICLE STATIONARY AND IN MOTION. CONTACTED GM ABOUT IT AND GOT NOWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131490September 25, 2018
AIR BAGS
'TAKATA RECALL' I HAVE NO IDEA IF THIS WILL BE FIXED. DEALER IS SAYING TAKATA IS OUT OF BUSINESS. I HAVE 122,000 MILES AND THERE IS NO COMMUNICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131498September 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 GMC SIERRA 1500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (SIERRA MOTORS CHEVROLET CADILLAC BUICK GMC, 18475 5TH AVE, JAMESTOWN, CA 95327) STATED THAT THE PARTS WERE NOT AVAILABLE AND THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131622September 25, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
MY TRUCK.WAS.FIXED.ONCE FOR THE STERRING AND IS STILL.CUTTING OUT ITS.SO.BAD THAT ITS SHUTTING THE HOLE TRUCK DOWN.IN THE.MIDDLE.OF THE ROAD AN.ON THE HIGHWAY OR WHEN U GO TO SPEED UP IT CUTS OUT N THE STREEN COMES TIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130921September 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DUTTON MOTOR COMPANY (LOCATED AT 8201 AUTO DR, RIVERSIDE, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS INFORMED THAT GMC WOULD NOT PERFORM THE RECALL REPAIR UNTIL THERE WAS A RESOLUTION TO THE PETITION SUBMITTED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130935September 24, 2018
VISIBILITY/WIPER
NOT ONLY DOES THE RIGHT SIDE MIRROR HAVE THE OBJECTS ARE CLOSER THAN IT APPEARS STYLE MIRROR USED FOR CARS MAKING IT IMPOSSIBLE TO USE FOR TOWING ( ON A TRUCK WITH A TOW PACKAGE ) IT HAS RED LIGHTS THAT FLASH IN THE MIRROR. NOT ONLY DOES THE FLASHING RED LIGHTS MAKE IT HARD TO SEE ANYTHING IN THE MIRROR AT NIGHT, IT MAKES IT ALMOST IMPOSSIBLE TO USE IT IN THE RAIN AT NIGHT, AS IT MAKES THE WATER DROPS ON THE WINDOW FLASH RED AS WELL . IT IS A SAFETY HAZARD THAT COULD ALSO BE A PROBLEM FOR SOMEONE WITH PHOTOSENSITIVE EPILEPSY (PSE) IS A FORM OF EPILEPSY IN WHICH SEIZURES ARE TRIGGERED BY VISUAL STIMULI THAT FORM PATTERNS IN TIME OR SPACE, SUCH AS FLASHING LIGHTS; BOLD, REGULAR PATTERNS; OR REGULAR MOVING PATTERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130954September 24, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE DRIVING ON HIGHWAY CHECK ENGINE LIGHT CAME ON AND LOST POWER. ALSO STARTED TO HEAR TAPPING COMING FROM ENGINE. HAD IT CHECKED BY MECHANIC. FOUND CODE P0306 CYLINDER 6 MISFIRE. CHECKED GM TRUCK WEB SITE AND NOTED SERVICE BULLETIN NOTING VALVE LIFTER FAILURE, BUT NO RECALL. BULLETIN STATES THAT LIFTER CAN FAIL CAUSING MISFIRE AND TAPING IN MOTOR. ALSO STATES DURING REPAIR TO CHECK CAM SHAFT FOR SCORING & DAMAGE. ALSO CHECKED SEVERAL GM & CHEVY CAR FORM WEBSITES, AND NOTED MULTIPLE COMPLAINTS ABOUT SAME ISSUES AS WELL AS SEVERAL NEAR ACCIDENTS BECAUSE OF LOSS OF POWER WHILE DRIVING. THERE ARE ALSO SEVERAL YOUTUBE VIDEOS OF ISSUES WITH THIS MOTOR AND VALVE LIFTER FAILURE. THIS HAPPENS BECAUSE CYLINDERS SHUT DOWN DURING CRUISING. LIFTERS THAT FAIL HAVE A SPRING ATTACHED THAT FAILS CAUSING THE MISFIRE AND SCORING TO CAM SHAFT. GM IS AWARE OF ISSUE BUT FAILS TO ISSUES A RECALL FOR REPAIRS TO THIS MOTOR. THIS IS A HAZARD AND COULD CAUSE AN ACCIDENT. REPAIRS SHOULD ALSO BE COVERED BY GM AS THIS IS A COMMON PROBLEM WITH THIS MOTOR AND THEY ARE AWARE OF IT WITH THEIR IN HOUSE SERVICE BULLETIN TO SERVICE MANAGERS. THIS ISSUES CAN HAPPEN AND BE COVERED BY SERVICE WARRANTY, BUT NOT COVERED WHEN OUT OF WARRANTY. BULLETIN ALSO GOES ON TO STATE HOW TO WRITE IT UP IF COVERED BY POWERTRAIN WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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