GMC Sierra Complaints

15,732 consumer complaints on file.

#11173437February 1, 2019
SERVICE BRAKES, STEERING
BRAKES ARE SPONGY NOT RIGHT POWER STEERING WHINES AS DO BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173528February 1, 2019
AIR BAGS
TAKATA RECALL - PASSENGER AIRBAG ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173410January 31, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN I AM DRIVING MY TRUCK, I WILL GET NOTIFICATIONS SAYING THAT THERE IS A TRAILER DISCONNECTION ISSUE WHEN I DON'T EVEN HAVE A TRAILER CONNECTED. IT ALSO FLASHES AN ALERT SAYING THAT THE LANE DEPARTURE SYSTEM AND PEDESTRIAN SENSOR ARE BEING EFFECTED. AS THIS IS GOING ON, THE INFOTAINMENT SCREEN FLASHES ON AND OFF AS WELL WHICH IS VERY DISTRACTING. THEY HAVE CONTINUED TO COME ON IN COLD WEATHER AFTER I HAVE TAKEN IT TO THE DEALERSHIP TO BE LOOKED AT. I DON'T KNOW IF THIS IS A HARDWARE OR SOFTWARE PROBLEM BUT IT NEEDS TO BE ADDRESSED BECAUSE IT BECOMES BOTH A LARGE NUISANCE AND SAFETY HAZARDS WHEN YOU HAVE ERRORS MESSAGES AND LIGHTS FLASHING WHILE YOU'RE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173036January 30, 2019
SERVICE BRAKES
BRAKE PEDAL BECAME HARD AND WAS DIFFICULT TO STOP PROPERLY. I FELT THAT I HAD NO CONTROL OVER THIS VEHICLE. .I BROUGHT THE TRUCK TO VAIL GMC IN MT KISCO ,NY ON SEPT 22, 2017 THEY SAID IT WAS THE VACUUM PUMP AND HAD TO BE REPLACED AT THE COST OF $353.16. THE VEHICLE ONLY HAD 40256 MILES ON IT JUST OUT OF WARRANTY. IT WAS BROUGHT TO MY ATTENTION THAT THIS A REAL PROBLEM WITH THIS ISSUE NATIONALLY. THIS IS A POTENTIALLY A DANGEROUS CONDITION AND IS UNSAFE.THIS BRAKING PROBLEM WAS ON THE THE CITY STREET AND PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173177January 30, 2019
ELECTRICAL SYSTEM
RECALL #14260 COVERS 2007-2011 GMC 3500 TRUCKS WITH DUAL BATTERIES AMD COVERS VEHICLES THROUGH JUNE 22ND OF 2011, MINE WAS MADE IN JULY 07/11 AND I WAS DRIVIND 3 HOURS AND 30 MINUTES AFTER GETTING HOME MY TRUCK WSELF IGNITED INDER THE BED OF THE TRUCK ABIVE TJE REAR PART OF THE SPARE TORE. I BELIEVE THE POSITIVE WIRE TO THE TRAILER WIRING PLUG IN GROUNDED AND THE FUSE DID NOT BLOW CAUSING THE GROUNDED WIRE TO IGNITE THE WIRING HARNESS AND SPRAY IN BED LINER BURNING THE REAR OF THE TRUCK, I BELIEVE YOUR RECALL COVERS MORE TRUCKS THAN LISTED. MINE IS WITHIN 1-2 WEEKS FROM THE RECALL END DATE, AND THE RESULTS ARE EXACTLY HOW THE RECALL IS EXPLAINED, THE ONLY WIRE WITH. 10 GUAGE WIRE WITH CONSTANT POWER TO IT THAT WOULD HAVE ENOUGH VOLTAGE TO IT IS THE TRAILER POSITIVE CHARGING WIRE, AND ONCE SHORTED SHOULD BLOW THE FUSE PROTECTING THE VEHICLE FROM FIRE. IF THIS WIRE GROUNDS AND THE FUSE DOES NOT BLOW IT WOULD CAUSE EXCESSIVE HEAT WHERE THE GROUND HAPPENED UNTIL A FIRE WAS CREATED, WHICH IS WHAT HAPPENED IN MY CASE. SHOULD I HAVE MY INSURANCE COMPANY ( ALLSTATE) LOOK INTO THIS CLAIM AGAINST GMC ? OR WHAT IS YOUR PLAN OF ACTION? I HAVE $50,000.00 DOLLARS INVESTED IN THIS TRUCK WITH AN ESTIMATE OF $10,000.00 IN REPAIRS, PLUS THE OVERHEAD IN MY GARAGE, SMOKE DAMAGE MOSTLY, SOME BUBBLED PAINT ON A FRONT FENDER OF THE MUSTANG PARKED BEHIND ME AND THE INSULATION PANNELS ON MY ELECTRIC GARAGE DOOR, AS WELL AS NEEDING A RENTAL CAR WHILE THOS GETS FIXED. ITE VEHICLE WAS PARKED IN MY OPEN BAY GARAGE AND THE FIRE WAS NOTICED 30 MINUTES AFTER RETURNING HOME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11173187January 30, 2019
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
ON NOVEMBER 29, 2018 AT AROUND 12:00PM, I WAS DRIVING DOWN THE ROAD ON ROUTE 460 WEST TOWARD GRUNDY, VIRGINIA, THE ROADS WAS CLEAR, AND THE WEATHER WAS CLEAR, AT A SPEED ABOUT 35MPH AND THE CEILING AIRBAGS DEPLOYED CAUSING THE SEATBELTS TO LOCK UP, AND SHUT THE TRUCK DOWN TO A STOP IN THE MIDDLE OF THE ROAD. THE AIR BAGS MADE A LOUD NOISE, THAT A NEIGHBORING BUSINESS HEARD THEM DEPLOY. I WAS NOT INJURED ONLY SCARED AND STARTLED BY WHAT HAD JUST HAPPENED. I RESTARTED MY TRUCK AND PULLED OFF TO THE SIDE OF THE ROAD, AND COULD NOT UNDERSTAND WHAT HAD HAPPENED, AND PROCEDED TO DRIVE TO MY MOTHER IN LAW'S WORK PLACE. I THEN CALLED MY MOM WHICH WAS THE ORIGINAL OWNER AND SHE ADVISED ME TO CALL RAMEY CHEVROLET RICHLANDS VA BECAUSE THE AIR BAGS SHOULD NOT HAVE DEPLOYED. I HAD TO RESHEDULE AN APPOINTMENT BECAUSE OF BAD WEATHER AND BEING ABLE TO GET OFF WORK TO TAKE IT TO THEM FOR THEIR SCHEDULE UNTIL JANUARY 18, 2019. MY TRUCK WAS OWNED BY MY MOM AND DAD AND HAS NEVER BEEN IN A CRASH. WE HAVE CURRENTLY AROUND 58,000 MILES ON THIS TRUCK AND AS YOU CAN TELL VERY LOW MILAGE. MY WIFE MOSTLY DRIVES THIS TRUCK. BOTH ME AND MY WIFE HAVE ALWAYS PRACTICE SAFE DRIVING AND OBEYED SPEED LIMIT. THE TRUCK IS CURRENTLY AT RAMEY CHEVROLET RICHLANDS VA AND I TALK TO AN INSPECTOR FROM CHEVROLET BY THE NAME OF TONY AT 1-866-446-6963 EXT. 59115544 AND HE TOLD ME THEY WOULD NOT FIX MY TRUCK BECAUSE THE SHOCKS WAS DAMAGED. NOW IF THE SHOCKS ARE DAMAGED THEN WHEN THE TRUCK WAS SHUT DOWN BY THE AIRBAGS MAY HAVE DAMAGED THE SHOCKS, BUT THIS TRUCK WAS NOT IN A CRASH, THERE WAS NO REASON FOR THE AIRBAGS TO DEPLOY JUST DRIVING AT A SPEED OF AROUND 35MPH. I AM THANKFUL I WAS NOT INJURED. I HOPE WE CAN WORK TO GET THIS RESLOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172843January 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
LIFE THREATENING SAFETY PROBLEM: WHILE MERGING INTO HIGH-SPEED TRAFFIC ON [XXX] IN CHARLOTTE NC, MY 2010 GMC SIERRA RAPIDLY DECELERATED FROM APPROXIMATELY 65 MPH TO 10 MPH. TWO TRACTOR-TRAILER TRUCKS GOING AT LEAST 70 MPH NARROWLY AVOIDED REAR-ENDING ME . ONLY THE LACK OF TRAFFIC ON THERE RIGHT SIDE PREVENTED A MAJOR DISASTER. MY DASHBOARD SHOWED A ENGINE POWER IS REDUCED/SERVICE TRACTION CONTROL/SERVICE SABILITRAK WARNINGS, AND THE ENGINE IDLED ERRATICALLY AS I MANEUVERED OFF THE TO THE SIDE OF THE HIGHWAY. THERE WAS NO THROTTLE RESPONSE. THIS ENGINEER DESIGN PUT THE SAFETY AND LIVES OF MANY AT RISK BY DUMPING ENGINE POWER TO WHAT IS THE EQUIVALENT OF SLAMMING ON THE BREAKS AT HIGH SPEED WITHOUT WARNING. IN APRIL 2018, APPROXIMATELY 8 MONTHS AGO, I HAD THE EXACT SAME PROBLEM WHILE DRIVING IN MY NEIGHBORHOOD ROAD. AN AUTHORIZED DEALER COMPLETED A $679 REPLACEMENT OF MY THROTTLE-BODY GASKET AND GAS PEDAL ASSEMBLY (SEE ATTACHED RECEIPT). THE TRUCK DROVE WITHOUT ISSUE UNTIL THIS INCIDENT. I DIDN'T THINK THIS WAS A SERIOUS SAFETY ISSUE BECAUSE IT DID NOT HAPPEN AT HIGH SPEED. NOW, I HAVE THE SAME PROBLEM OCCURRING AT A HIGH RATE OF SPEED ON THE HIGHWAY. FINALLY, THE DEALER EXPLAINS THAT THERE ARE MULTIPLE ISSUES THAT CAN CAUSE THIS MALFUNCTION AND THEY ARE NOW COMPLETING ANOTHER $600+ REPAIR, REPLACING MULTIPLE PARTS (REPAIR BILL NOT YET AVAILABLE). BASED ON THIS TROUBLESHOOTING AND REPAIR HISTORY, A CONSUMER IS NEVER GETTING A GUARANTEED PERMANENT FIX FOR THIS PROBLEM. THIS BEGS THE OBVIOUS QUESTION, OF WHY IS THERE A DESIGNED MALFUNCTION THAT JEOPARDIZES SAFETY IN THIS MANNER? PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172529January 28, 2019
SERVICE BRAKES
WAS DRIVING MY 2017 GMC SIERRA WITH MY WIFE AND YOUNG SON. I WENT TO STOP AT A RED LIGHT AND HAD NO BRAKES. THE BRAKE WAS VERY HARD TO PUSH AND MADE A FUNNY CLICKING NOISE WHEN I SHOVED IT TO THE FLOOR. I WAS BARELY ABLE TO AVOID A COLLISION AND PULL INTO A PARKING LOT. I NOTICED THEN, THAT THE SERVICE BRAKE ASSIST LIGHT WAS ON. THE TRUCK GAVE NO PRIOR WARNING THAT ANYTHING WAS WRONG. THIS WAS A VERY SCARY SITUATION THAT COULD HAVE RESULTED IN A TERRIBLE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172643January 28, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE INTERSTATE AND A MESSAGE STATING "SERVICE STABILITRACK" MESSAGE APPEARS SIMULTANEOUSLY WITH THE CHECK ENGINE LIGHT AND SERVICE TRACTION CONTROL, THE CAR LOSES THE ABILITY TO ACCELERATE AND MAINTAIN SPEED. I KEPT DRIVING BECAUSE THERE WAS NO SAFE PLACE TO STOP, AND AFTER A FEW MILES THE DOOR LOCKS UNLOCKED THEN LOCKED, THE INFO SCREEN FLASHED AND THEN THE ENGINE REVVED AND APPEARED TO DRIVE NORMALLY. SEVERAL MILES LATER IT HAPPENED AGAIN, OVER AND OVER. WHEN I REACHED MY NIEGHBORHOOD THE CAR COMPLETELY POWERED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172250January 26, 2019
ELECTRICAL SYSTEM
MY TRUCK LOST ALL ELECTRICAL POWER WHEN I WAS AT A STOP LIGHT,, I WAS IN DRIVE BUT WAS AT A STOP LIGHT , IT HAPPENED A SECOND TIME AFTER I SHUT IT OFF CAME BACK AND TURNED THE KEY AND THERE WAS NO POWER I WAITED FOR 5 MINUTES AND AL OF SUDDEN ELECTRICAL TURNED ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172283January 26, 2019
AIR BAGS
"TAKATA RECALL" I WAS AT A VET CLINIC GETTING MEDS FOR MY DOG, TRUCK WAS TURNED OFF, WHEN I CAME BACK OUT TO GET IN TRUCK IT LOOK LIKE A BIG PILLOW IN THE TRUCK, WHEN I OPEN DOOR THE SMELL WAS HORRIBLE AND IT WAS THE AIR BAG HAD EXPLODED ON PASSENGER SIDE..CAME HOME AND GOT ON THE INTERNET TO SEE IF THERE WAS A RECALL, SURE IS.. I HAVE FILED A COMPLAINT WITH ODI AND THE NUMBER THEY GAVE ME IS 11164158..HAVE NOT HEARD ANYTHING. JUST WONDERING IF U CAN GIVE ME ANY INFRO ABOUT WHAT IS GOING ON..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172304January 26, 2019
VISIBILITY/WIPER
REMOTE STARTED CAR. UPON ENTERING AND TURNING IGNITION ON A STRONG ELECTRICAL BURNING SMELL WAS NOTICED. WHITE SMOKE WAS SEEN EMITTING FROM BASE OF DRIVER SIDE REAR WINDOW BEHIND MY CHILDS CAR SEAT. MOMENTS LATER A LOUD BANG WAS HEARD AND WINDOW SHATTERED. VEHICLE WAS STATIONARY AT THE TIME AND RUNNING FOR LESS THAN 5 MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172022January 25, 2019
AIR BAGS
WHEN I WAS INVOLVED IN A FRONT IMPACT COLLISION THE DRIVER'S AIRBAG DIDN'T INFLATE. THE PASSENGER SIDE FLOORBOARD HAD SMOKE AND GAS COMING FROM UNDER THE DASH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11172084January 25, 2019
AIR BAGS
I HAVE A RECALL FOR THE AIRBAGS ON MY VEHICLE BUT EVERY TIME I TRY TO GET THE DEALER TO REPAIR IT I AM TOLD GENERAL MOTORS IS CHALLENGING TO RECALL AND THEY WILL NOT REPAIR IT AT THIS TIME. I WOULD LIKE TO KNOW WHAT I CAN DO TO GET THIS RECALL DONE BEFORE SOME ONE GETS HURT, AND IT WILL BE TOO LATE. I FIND HAVING A RECALL ON A VEHICLE 8 YEARS OLD AND STILL NOT REPAIR IS UNACCEPTABLE. CAN SOMEONE GIVE ME SOME HELP OR ANSWERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171875January 24, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
"TAKATA RECALL" DRIVING TRUCK DOWN INTERSTATE AND IT JUST CUTOFF NO STEERING NO BREAKS ALL POWER SHUTS OFF. I WAIT TILL TRUCK IS STOOPED AND TRY WIGGING KEY AND MAKE SURE GEARSHIFT IS IN RIGHT POSITION. AFTER A FEW MIN LIGHTS COME ON THE DASH AND THE TRUCK WILL START BACK UP. IT SAYS IN THE NOTIFICATION AREA IN DASH LET DRIVER SIDE WINDOW DOWN AND UP AGAIN. THIS HAS HAPPEN TWICE AND BOTH TIMES I WAS ON A INTERSTATE ALMOST HIT BY CARS BEHIND ME. I WAS DRIVING ABOUT 65 MPH GOING STRAIGHT MOST TIME IT WOULD DO THIS IF I CHANGE LANES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171687January 23, 2019
AIR BAGS
TAKATA RECALL THE RECALL WAS POSTED IN 2016, ALMOST 3 YEARS LATER AND GMC STILL HAS NO REMEDY? HOW CAN I FEEL SAFE WITH AIRBAGS THEY MAY NOT WORK PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171690January 23, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 GMC SIERRA 1500. WHILE THE VEHICLE WAS PARKED WITH THE HEAT ACTIVATED, THE REAR WINDSHIELD EXPLODED AFTER TEN MINUTES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE REAR WINDSHIELD WAS REPLACED. THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171742January 23, 2019
SERVICE BRAKES
DROVE MY VEHICLE ABOUT 15 MILES AND PARKED IT IN A PARKING LOT FOR ABOUT 10 MINUTES. WHEN I RETURNED AND BACKED OUT OF THE PARKING SPACE THE BRAKE PEDAL WOULD NOT COMPRESS MUCH AT ALL UNLESS I PUSHED ON IT WITH SOME BODY WEIGHT FOR LEVERAGE AND ONLY THEN THE VEHICLE BARELY STOPPED - WAS TRAVELLING AT A VERY LOW SPEED BUT STILL VERY HARD TO STOP THE VEHICLE. I TRIED TO PUMP THE BRAKE PEDAL, THEN CAREFULLY MOVED THE VEHICLE A COUPLE OF TIMES TO TEST THE BRAKES AND THE CONDITION REPEATED. I THEN PARKED THE VEHICLE AND SHUT OFF THE ENGINE MOMENTARILY. THE CONDITION PERSISTED WHEN I RESTARTED THE VEHICLE. I STARTED TO DRIVE THE VEHICLE SLOWLY AND CAREFULLY IN A LOOP AROUND THE PARKING LOT PUMPING THE BRAKES A COUPLE TIMES AND THE PEDAL FINALLY RETURNED TO NORMAL. HAD I BEEN ON THE HIGHWAY WHEN THIS CONDITION OCCURRED OR HAD I BEEN TOWING OUR 5K-LB TRAILER THE CONSEQUENCES COULD HAVE BEEN CATASTROPHIC. READING ONLINE THE ISSUE APPEARS COMMON IN GM TRUCKS FROM 2014 UP AND THE CAUSE WAS OFTEN A FAILING VACUUM PUMP. I LOCATED A COPY OF A SERVICE BULLETIN PUBLISHED INTERNALLY BY GM DISCUSSING THE ISSUE AND PRESCRIBING A REPAIR PROCEDURE. THE BULLETIN NOTED THAT IF ENGINE OIL ESCAPED PAST THE SEAL(S) OF THE FAILING VACUUM PUMP REPLACEMENT OF THE BRAKE BOOSTER, MASTER CYLINDER, AND VACUUM LINE MAY BE REQUIRED IN ADDITION TO THE PUMP. GIVEN THE APPEARANCE OF THIS AS A COMMON ISSUE, FEAR OF LOSING BRAKES AGAIN, AND FEARING THAT WAITING MAY NECESSITATE OTHER BRAKING COMPONENTS UNDER THE HOOD NEEDING REPLACEMENT IF THE OIL SEEPED THROUGH THE PUMP, I PROMPTLY REPLACED THE VACUUM PUMP. FOLLOWING THE REPAIR PROCEDURE PRESCRIBED IN THE GM BULLETIN THERE WAS NO ENGINE OIL NOTED IN THE VACUUM LINE SO NO FURTHER PARTS WERE REPLACED OTHER THAN THE PUMP AND GASKET. CONDITION HAS NOT REPEATED AFTER REPLACING PUMP 1K MILES AGO. VEHICLE HAD APPROX. 65K MILES WHEN THIS CONDITION OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171309January 22, 2019
ELECTRICAL SYSTEM
WHEN THE TEMPERATURE DROPS BELOW ABOUT 20 DEGREES (FAHRENHEIT) THE CENTER INSTRUMENT CLUSTER STARTS DISPLAYING EMERGENCY CODES THAT REQUIRE CONSTANT CLEARING, ONLY TO HAVE THE ERROR CODES REAPPEAR. THE SAME THING HAPPENS ON THE INFOTAINMENT HEAD UNIT IN THE CENTER STACK -- IT FLASHES, RESETS, CUTS THE SOUND IN AND OUT AND DISPLAYS TRAILERING CHECKLISTS. ALL OF THIS IS IMMENSELY DISTRACTING TO THE DRIVER AND CREATES A SAFETY HAZARD. I'VE HAD IT SERVICED AND HAVE BEEN TOLD GM ENGINEERS ARE AWARE OF THE ISSUE (ITS COMMON ON 2019 SIERRA AND SILVERADO 1500 TRUCKS) BUT HAVE BEEN UNABLE TO FIND A SOLUTION. I HAVE VIDEO OF BOTH TYPES OF ERRORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171487January 22, 2019
SERVICE BRAKES
BRAKES FADE AT LOW SPEEDS, VEHICLE CONTINUES TO TRAVEL WHILE THE BRAKES ARE APPLIED. HARD BRAKE PEDAL PRESSURE MUST BE APPLIED TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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