Ford Focus Complaints

22,326 consumer complaints on file.

#10036798August 28, 2003
AIR BAGS
I BOUGHT MY FIRST BRAND NEW CAR, 2003 FORD FOCUS! SINCE IT'S A BRAND NEW CAR, I EXPECTED IT TO BE FLAWLESS. HOWEVER, I WAS SO DISAPPOINTED WHEN WE FOUND RUST ON THE MUFFLER, THEN ON THE METAL FRAME IN THE DASHBOARD AREA. WE TALKED TO THE ASST. MGR (JAY PARKER) ON 8/24. I ASKED FOR THE GM, BUT HE SAID TO CALL MONDAY, 8/25 TO SEE IF HE'S IN. HE WAS IN ON MONDAY, BUT THEY HAD ME TALK TO ANOTHER PERSON, EDDIE SUZUI. HE SAID TO BRING THE CAR IN AND ASK FOR HIM. AS SOON AS WE GOT THERE, WE WERE TOLD TO BRING THE CAR TO THE SERVICE AREA, AND ROBERT ENRIQUES, THE SERVICE ADVISOR EXAMINED THE CAR, AND WENT THROUGH THE LIST OF PROBLEMS ABOUT THE CAR. HE DID SAY THE RUST ON THE MUFFLER IS JUST "SURFACE" RUST, BUT THE OTHER RUST IS "MORE THAN SURFACE RUST". I ASKED HIM WHY FORD SELLS CARS WITH RUST IN IT. HE JUST SHRUGGED HIS SHOULDERS AND SAID NOTHING. I TOLD HIM THAT I DIDN'T WANT THE CAR ANYMORE, SO I ASKED TO SEE THE GM. ROBERT SAID HE'LL GET THE GM, BUT A FEW MINUTES LATER, THE ASST. MGR CAME TO TALK TO US. BASICALLY, JAY CONFIRMED WHAT ROBERT ALREADY TOLD US, AND TRULY EMPHASIZED THAT THE CAR DOES HAVE SERIOUS RUST ON THE FRAME, AND THAT WE'RE NOT JUST IMAGINING IT! IT IS NOT JUST SURFACE RUST!ROBERT ENRIQUES TOOK PICTURES OF THE RUST AND SENT THEM TO DIGITAL IMAGING. ROBERT TOLD ME THAT MANUFACTURER WON'T TAKE THE CAR BACK. HE ALSO SAID THAT THE FORD SERVICE REP WILL BE HERE IN HAWAII ON 9/8, AND HE'LL SHOW THE PICTURES TO HIM THEN AND DECISION WILL BE MADE. I FINALLY GOT TO TALK TO THE GM (8/27), AND TOLD HIM ALL THE PROBLEMS WITH THE CAR. HE SAID HE'LL TAKE CARE OF THE RUST, AND ALL THE OTHER THINGS CAN BE TAKEN CARE OF, BUT THEY'RE ALL MINOR PROBLEMS. I DON'T THINK THEY ARE! NOT ON A BRAND NEW CAR! JAY PARKER TOLD US ON MONDAY, 8/25 THAT THIS BRAND NEW CAR DOES HAVE SOME SERIOUS RUSH, AND IF THE MANUFACTURER IS NOT GOING TO TAKE BACK THE CAR, I COULD GO FOR ARBITRATION. THIS CAR COULD BE CLASSIFIED AS A "LEMON" CAR. THANKS FOR YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036803August 28, 2003
AIR BAGS:FRONTAL
LOW SPEED IMPACT. 2001 FORD FOCUS REAR ENDED ANOTHER VEHICLE. FRONTAL AIR BAGS DEPLOYED IN THE 2001 FORD FOCUS. AN ACCIDENT RECONSTRUCTION WAS COMPLETED AND IT WAS CONCLUDED THERE WAS NO PHYSICAL EVIDENCE FOUND THAT WOULD SHOW CAUSE FOR THE FRONTAL AIR BAGS TO DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10037869August 27, 2003
STEERING, SUSPENSION
VEHICLE HAS BEEN TAKEN TO HAVE REPAIRS DONE THREE TIMES AND VIBRATION PROBLEMS HAS NOT BEEN RESOLVED.*MR THE CONSUMER EXPECTS FORD TO REPURCHASE THE VEHICLE UNDER THE PROVISIONS OF THE APPLICABLE LEMON LAW IN THE STATE OF MARYLAND, BECAUSE OF CONSISTENT PROBLEMS WITH THE VEHICLE. *CB THE CONSUMER STATED THE VEHICLE HAD A DEFECTIVE TIE ROD BUSHING, BEARING ASSEMBLY, AXLE SHAFT AND JOINT, FRONT END ALIGNMENTS AND NUMEROUS WHEEL AND TIRE ADJUSTMENTS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037976August 27, 2003
SERVICE BRAKES, HYDRAULIC
BRAKES SQUEAK, EXCESSIVE BREAK DUST ON THE FRONT WHEELS.*PH THE CONSUMER WAS INFORMED BY THE DEALER, THAT THE BRAKE DUST WAS NORMAL. THE REAR SHOES PAD ASSEMBLIES AND ROTORS WERE REPLACED AT LEAST FOUR TIMES. THE LAST TIME THE DEALER TOLD THE CONSUMER THE LEFT RIGHT EBRAKE CABLE SPRING RETAINER HAD POPPED OUT THE BACKING PLATE WHICH CAUSED THE SHOES TO NOT RETRACT ALL THE WAY. THE DEALER PUT THE RETAINER BACK AND RESET THE HEBRAIC. ALSO THE REAR WHEEL CYLINDERS WAS LEAKING AND HAD TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036664August 27, 2003
SUSPENSION:REAR
LEFT REAR HUB SEPARATED, CAUSING WHEEL TO COME OFF CAUSING ACCIDENT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10037730August 27, 2003
STRUCTURE:BODY:TRUNK LID
WHEN IT RAINED WATER LEAKED INSIDE THE TRUNK COMPARTMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036696August 27, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHEN MERGING ON I87 WITH MY 2000 FORD FOCUS ZTX (52,000 MI) BUCKED / HESITATED SEVERELY WHEN I PRESSED THE ACCELERATOR DOWN HARD IN AN ATTEMPT TO BRING THE CAR UP TO MERGING SPEED QUICKLY. I WAS ALMOST REAR-ENDED BECAUSE DRIVER BEHIND ME DIDN'T EXPECT MY CAR TO SLOW DOWN SO SUDDENLY. VERY DANGEREOUS SITUATION. HAPPENED MULTIPLE TIMES, EVERY TIME WHEN CAR WAS UNDER MODERATE TO HEAVY LOAD, WITH 1/4 TANK OF GAS OR LESS. TOOK THE CAR TO FORD. DEALER FOUND FUEL PUMP (INSIDE OF FUEL TANK) CLOGGED WITH DEBRIS. FUEL TANK WAS FLUSHED AND NEW FUEL PUMP INSTALLED. FUEL TANK SHOULD NOT BE SHEDDING DEBRIS AND FUEL PUMP SHOULD NOT FAIL ON CAR THAT IS ONLY 3 YRS OLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037769August 27, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
CONSUMER'S VEHICLE EXPERIENCED THE SAME PROBLEM AS MENTIONED IN RECALL 02V288000 CONCERNING BATTERY CABLES. DEALER WOULD NOT REPAIR THE VEHICLE BECAUSE VIN NUMBER WAS NOT INCLUDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037783August 27, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATER BLOWER RESISTOR EXPERIENCED THE SAME DEFECT AS STATED IN RECALL 01 V 230 000, BUT THIS VEHICLE WAS NOT COVERED BY RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036721August 27, 2003
VEHICLE SPEED CONTROL, AIR BAGS:FRONTAL, STEERING
FORD FOCUS SPED UP FOR NO REASON AND THEN VEERED TO LEFT CROSSING LEFT LANE AND WENT INTO DITCH WHICH HAD A CULVERT AND THE CAR THEN BOUNCED INTO A CORNFIELD. AIRBAGS DEPLOYED FOR BOTH DRIVER AND PASSENGER. DRIVER HAD BROKEN RIBS AND OTHER BRUISES. PASSENGER HAD CHEST INJURIES FROM WHICH HE DIED COUPLE HOURS LATER. THE INSPECTING OFFICER SAID WITNESSES INSISTED THEY DID NOT SEE BRAKE LIGHTS, AND IF THERE WAS ANYTHING WRONG WITH THE CAR THE DRIVER WOULD HAVE HIT THE BRAKES. DRIVER REMEMBERED THE ACCIDENT, AND WAS AWAKE AND TALKING TO PASSENGER. SHE WAS HOSPITALIZED AND HAD NEUROLOGICAL TESTS AND DID NOT HAVE A STROKE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10036730August 27, 2003
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
IN JULY I HAD TO HAVE THE FUEL PUMP AND SENSOR REPLACED AS THE GUAGE WOULD READ EMPTY WHEN THE TANK WAS FULL. TODAY,THE CAR STALLED WHILE I WAS PARKING IT. I SMELLED GASOLINE AND GOT OUT OF THE CAR TO FIND A LARGE AMOUNT OF GAS LEAKING ALL OVER THE GROUND. I THEN HAD TO HAVE THE CAR TOWED TO THE DEALER, AS THE CAR IS STILL UNDER WARRENTY. HOWEVER, BEFORE THE CAR COULD BE TOWED I HAD TO CALL THE FIRE DEPT. AS AAA WILL NOT TOW A CAR LEAKING GAS UNTIL THEY GET AN OK FROM THE FIRE DEPT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036648August 26, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
I OWN A 2000 FORD FOCUS STZ. I BOUGHT THIS VEHICLE FOR MY WIFE AND KIDS. THE FIRST INCIDENT WITH THIS VEHICLE WAS BACK IN I THINK MARCH. THE IGNITION FROZE, LEAVING MY WIFE STRANDED AT WORK AND THE KIDS AT THE BABYSITTER. SHE HAD TO FIND A RIDE TO THE BABYSITTER AND THEN HOME. SHE THEN HAD TO CALL A TOW COMPANY AND HAVE THE CAR TOWED TO SKYLINE FORD IN SALEM OREGON. SHE WAS TOLD THAT THERE HAVE BEEN QUIET A FEW FOCUS WITH THIS PROBLEM. THE SERVICE TECH KNEW IMMEDIATELY WHAT WAS WRONG WITH THE CAR. WE WERE 100 MILES OVER THE FACTORY WARRANTY!! WE HAD TO PAY FOR THE FAULTY PART. THE NEXT PROBLEM WAS IN THE BEGINNING OF AUGUST. WE WENT TO GET ICE CREAM. THE CAR STALLED AS WE WERE LEAVING THE ICE CREAM STORE. THE CAR WOULD NOT START. IT FINALLY STARTED AFTER ABOUT 15 MINUTES. WE WERE ONLY ABOUT 10 MINUTES FROM HOME. ALL THE WAY HOME THE CAR ACTED LIKE IT WAS NOT GETTING ENOUGH GAS. UPON ARRIVING HOME, I OPENED THE HOOD AND NOTICED THAT THE BATTERY CABLE WAS MELTED. WE CALLED SKYLINE, WHO COULD NOT GET US IN UNTIL SATURDAY. IT WAS 3 OR 4 DAYS. NOW WE ARE TOLD THAT WE HAVE TO PAY $120 FOR A FAULTY PART!! THERE WAS A RECALL ON THIS CAR FOR FAULTY BATTERY CABLES. WE ARE TOLD THAT IF FORD DECIDES THAT THERE IS A PROBLEM WITH THE ACTUAL CABLE, THEN WE WILL BE REFUNDED THE $120. THIS IS OUTRAGEOUS!! I WISH THAT I HAD NEVER PURCHASED THIS CAR. IT HAS REALLY HURT MY OPINION OF FORD PRODUCTS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033509August 26, 2003
TIRES:SIDEWALL
BULGE FORMED IN THE SIDEWALL OF THE ORIGINAL FIRESTONE FIREHAWK GTA 02 TIRE, SIZE 205/50R16, AS PROVIDED AS ORIGINAL EQUIPMENT ON MY 2001 FORD FOCUS ZX3. THE BULGE SEEMED TO INCLUDE THE AREA WHERE THE STEEL BELTS JOIN WITH THE SIDEWALL, SO I HAD THE TIRE REPLACED IMMEDIATELY FOR FEAR OF A TREAD SEPARATION EVENT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036612August 26, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I WAS SITTING AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN, THE DRIVER IN FRONT OF ME MOVED AND I MOVED BEHIND HIM I MUST HAVE SLIGHTLY TAPPED HIS BUMPER. I AM SAYING MUST HAVE BECAUSE THE OTHER DRIVER KEPT ON GOING AS NOTHING HAD HAPPENED. BOTH AIR BAGS DEPLOYED AND THE PASSENGER BAG CRACKED THE WINDSHIELD. THE DRIVER'S AIR BAG GAVE ME 2ND AND 3RD DEGREES BURNS ON MY LEFT ARM. I CALLED FORD TRYING TO GET THEM TO FIX IT FOR FREE BECAUSE I FEEL THAT THE SWITCH THAT ENABLES THE AIR BAGS IS DEFECTIVE AND BECAUSE THE CAR ONLY HAS 40,000 MILES AND THEIR WARRANTY IS 36,000. FORD TOLD ME TO GET MY INSURANCE TO PAY FOR IT. MY CAR HAS NO DAMAGE WITH THE EXCEPTION OF THE AIR BAGS AND WINDSHIELD. *NLM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10036635August 26, 2003
LATCHES/LOCKS/LINKAGES
MY FORD FOCUS 2001 SE WILL SUDDENLY LOCK ALL THE DOORS AND I CAN'T GET BACK IN. I BOUGHT THE CAR 3 WEEKS AGO AND WAS ONLY GIVEN ONE KEY. NOW THEY WANT $78 FOR ANOTHER KEY. I THINK IF THAT IS THE ONLY KEY THAT WORKS, I SHOULD HAVE 2. THE DOORS WILL LOCK WITHOUT ME PUSHING THE LOCK BUTTON. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037741August 25, 2003
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2002 FORD FOCUS SE ENGINE STALLED.*MR CONSUMER HAD THE FUEL PUMP REPLACED EXPECTING TO REMEDY THE PROBLEM. ONCE THE CONSUMER ARRIVED AT THE GAS STATION AND BEGAN TO FILL THE GAS TANK THERE WAS A PUDDLE OF OIL UNDERNEATH THE VEHICLE, IT WAS THEN DETERMINED THE DEALER INSTALLED THE GAS TANK INCORRECTLY WHICH CAUSED THE LEAK. *TS. ON THE THIRD OCCASION, WHILE DRIVING, THE ENGINE STALLED AND RESTARTED AND THE AUTOMATIC TRANSAXLE/COOLING SYSTEM LIGHT ILLUMINATED ON THE DASHBOARD AND THEN WENT OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034456August 25, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
STEERING WHEEL LOST CONTROL WHILE DRIVING AT NORMAL SPEED. AS RESULT, LOWER AND UPPER BALL JOINTS AND BRAKE WERE DAMAGED. DEALER NOTIFIED. *AK UPDATED 1/11/2006. THERE WAS POPPING AND CLICKING IN THE STEERING WHEEL WHILE TURNING. THIS CAUSED THE CONSUMER TO LOSE CONTROL AND HIT A CURB. THE IMPACT RESULTED IN A BLOWN TIRE. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10034478August 25, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
BATTERY CABLE EXPERIENCED THE SAME DEFECT AS STATED IN RECALL 02 V 288 000, BUT THIS VEHICLE NOT COVERED UNDER RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033472August 25, 2003
ELECTRICAL SYSTEM:STARTER ASSEMBLY, EXTERIOR LIGHTING:HEADLIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A 2001 FORD FOCUS IN AUGUST 2001. IN SEPT. 2001 WITH ONLY 2240 MILES ON THE CAR TRANSMISSION SEEMED TO BE SLIPPING AND THE CAR FAILED TO ACCELERATE PROPERLY. HAD IT TOWED TO THE DEALERSHIP AND THEY SAID THERE WAS A LEAK IN TRANSMISSION LINE. THIS WAS REPAIRED. IN OCT. 2002 AT 16416 MILES HEADLIGHTS WOULD NOT COME ON WHEN I TURNED THE SWITCH. SWITCH WAS REPLACED. ABOUT THIS SAME TIME NEW BRAKE PADS WERE REQUIRED. NOV. 2002 AT 17871 MILES THE IGNITION CYLINDER LOCKED UP. CAR WAS TOWED AND IGNITION CYLINDER REPLACED. AUGUST 2003 AT 26757 MILES IGNITION CYLINDER LOCKED UP AGAIN. ONCE AGAIN THE CAR WAS TOWED TO THE DEALER AND IGNITION CYLINDER WAS REPLACED. NOW I HAVE A BUBBLE IN ONE TIRE AND MY BRAKES ARE SQUEALING. WHAT'S NEXT? NOT ONCE HAVE I PICKED MY CAR UP FROM THE DEALER AND IT BEEN WASHED OR VACUUMED OUT. I BOUGHT A NEW CAR BECAUSE I NEEDED RELIABLE TRANSPORTATION. NOW I FEEL LIKE TAKING IT BACK TO THE DEALER AND LETTING THEM KEEP IT. I WONDER HOW MANY FORD EMPLOYEES WOULD BUY A FOCUS?. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033502August 25, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
FORD FOCUS 2000-- GAS TANK GETS TO BELOW A QUARTER OF A TANK OF GAS IT LUNGES AND JERKS. THIS IS THE 2ND TIME IT HAS HAPPENED . I READ MANY INCIDENTS OF THIS HAPPENING. THIS SHOULD BE A RECALL ON THIS AUTOMOBILE .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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