Ford Focus Complaints

22,326 consumer complaints on file.

#10055372April 20, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, SERVICE BRAKES, HYDRAULIC
WHILE DRIVING AT ANY SPEED, THE VEHICLE INTERMITTENTLY STALLED. THE DEALER INFORMED THE CONSUMER THAT THE FUEL PUMP MODULE WAS DEFECTIVE. ALSO THE BRAKE ROTORS PADS, AND CALIPERS NEEDED TO BE REPLACED. *AK THE ENGINE LIGHT HAD COME ON DUE TO THE FUEL PUMP BEING INOPERATIVE. FORD MADE THE REPAIRS BUT FAILED TO REPLACE THE O RINGS WHICH CAUSED THE PUMP TO FAIL AGAIN. FORD HAD FUEL PUMP RECALL #03NO1 BUT THE SAME EXACT PART WENT BAD. THE ROTORS WERE WARPED DUE TO THE CALIPERS SEEPING FLUID, BINDING THE PISTONS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066481April 19, 2004
ELECTRICAL SYSTEM:IGNITION
KEY WILL NOT TURN. CALLED DEALER AND IT APPEARS THIS IS A WIDESPREAD PROBLEM AFFECTING MANY FORD FOCUS'. AFTER SEARCHING THE WEB I SEE THAT IS TRUE. DEALER WANTED $325 + TOW TO REPLACE IGNITION. NOT SURE IF THAT INCLUDED REKEYING. IN ANY EVENT, I FOUND A LOCKSMITH WHO WILL COME TO MY RESIDENCE AND REPLACE THE IGNITION WITH A BETTER ONE THAN FORD IS OFFERING FOR SUBSTANTIALLY LESS MONEY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066503April 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKES AND ROTORS; I HAD 21K+ MILES ON MY 2001 FORD FOCUS, THE CAR WOULD VIBRATE WHEN BRAKING, AND SPECIALLY DOWNHILL. I WAS INFORMED BY THE DEALER THAT I NEEDED NEW BRAKE PADS, AND "MOST LIKELY ROTORS". THAT'S RIDICULOUS FOR SUCH LOW MILES. FEARING FOR MY FAMILY SAFETY I DID REPLACE THE PADS AND ROTORS, BUT NOT WITH THE DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066420April 18, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING MY 2001 FORD FOCUS OVER A 6 LANE SUSPENSION BRIDGE FROM PA TO NJ, MY CAR STARTED TO ACT AS IF IT WAS RUNNING OUT OF GAS. CAR SLOWED WITHOUT WARNING THEN DIED,THIS HAPPENED AS A 18 WHEEL TRUCK WAS BARING DOWN ON ME AT A HIGH RATE OF SPEED. SITTING AS A DEAD DUCK THE TRUCK BARELY MADE IT AROUND ME NEARLY CAUSING A MULTI CAR ACCIDENT. AFTER RESTARTING THE CAR (BARELY KEEPING IT RUNNING) I SLOWLY MADE IT TO THE TOP AS IT DIED AGAIN , I GLIDED DOWN THE BRIDGE IN NEUTRAL, I PULLED OVER AT THE END OF THE BRIDGE AND RESTARTED THE CAR AGAIN, THIS HAPPENED 3 TIMES ON THE HIGHWAY, EACH TIME HAVING TO PULL OVER AND RESTART THE CAR.. I HAVE HAD THIS PROBLEM ABOUT A YEAR AGO AND HAD TO FIGHT FORD TO REPLACE THE FUEL PUMP, WHICH SEEMED TO SOLVE THE PROBLEM UNTIL NOW.. THIS TIME I ALMOST GOT KILLED.. THERE IS NO WARNING WHEN THIS HAPPENS! PLEASE DO SOMETHING ABOUT THIS BEFORE SOMEONE DIES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066350April 17, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
FORD FOCUS IGNITION MINE HAS LOCKED UP TWICE THE FIRST TIME IT STARTED TO WORK AGAIN THE SECOND TIME I PUT THE KEY IN AND IT WOULDNT TURN .I AM NOW WATCHING A LOCKSMITH FIX IT. THIS SEEMS TO BE A VERY BIG PROBLEM WITH THESE CARS SHOULD'NT THERE BE A RECALL TO FIX IT?? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066365April 17, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY 2002 FORD FOCUS LEAKS, STALLS, CREAKS WHEN TURNING, THE HATCHBACK DOOR OCCASIONALLY COMES OPEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066297April 16, 2004
SUSPENSION:FRONT:WHEEL BEARING
AS I WAS DRIVING MY 2001 FORD FOCUS ZX3, MY TAIL END STARTED TO SWAY OUT FROM UNDERNEATH ME. THEN I NOTICED A LOUD NOISE FROM THE REAR OF MY VEHICLE. I THEN PULLED OVER TO INSPECT THE SITUATION AND NOTICED MY WHEEL BEARING WAS NOT SECURED PROPERLY. THEN I WENT ONLINE AND RESEARCHED FORD FOCUS RECALLS AND DISCOVERED THERE TO BE ONE ON THIS ISSUE. I ATTEMPTED TO CONTACT PAT & DAN'S DELBALSO FORD DEALERSHIP IN KINGSTON, PA. THEY REFERRED ME TO FORD'S SERVICE DEPARTMENT. AFTER SPEAKING TO FORD, I MADE A RETURN CALL TO DELBALSO FORD AND THEY SCHEDULED AN APPOINTMENT FOR ME. THEY MADE ME WAIT ABOUT A WEEK FOR THE APPOINTMENT AND THEY MORNING OF, I MADE A CALL FOR THEM TO GET MY CAR WHEN THE SERVICE MANAGER TOLD ME THAT THEY WOULD NOT HELP ME. AS A RESULT I HAVE BEEN UNABLE TO GET TO COLLEGE WHICH IS ABOUT 20 TO 30 MILES AWAY FROM MY HOME. ADDITIONALLY, I HAVE MISSED WORK BECAUSE OF THIS AS WELL. I MADE MULTIPLE ATTEMPTS TO HAVE MY PROBLEM RESOLVED BY CONTACTING THE FORD MANUFACTURERS' SERVICE DEPARTMENT. THEY TOLD ME THAT THEIR RECALL HAD BEEN CANCELLED. THEY WENT ON TO SAY THAT THEY WERE JUST BEING "NICE" AND ASSISTING THEIR CUSTOMERS BY PERFORMING THE "WARRANTY PROGRAM" AND THAT THE ORIGINAL OWNER OF THE CAR RECIEVED ACKNOWLEDGEMENT OF THE PROGRAM. I WAS UNDER THE IMPRESSION THAT WHEN OWNERSHIP CHANGES AND ALL WARRANTY INFORMATION IS SENT TO THE MANUFACTURER, THE MANUFACTURER WAS LIABLE FOR ALL RECALL INFORMATION TO BE SENT OUT. I WAS NEVER MAILED NOR BEEN CONTACTED ABOUT THIS WARRANTY PROGRAM SINCE I HAVE OWNED MY VEHICLE. I FEEL THAT I HAVE BEEN WRONGED AND SHOULD NOT HAVE TO SUFFER BECAUSE OF IT. THE PEOPLE AT FORD MOTOR CO. HAVE BEEN VERY RUDE AND OBNOXIOUS OVER THE FACT THAT THEY ARE "EXEMPT" FROM ASSISTING ME WITH MY PROBLEMS. I FEEL SINCE I WAS NEVER INFORMED OF THE PROGRAM THAT THEY SHOULD BE MANDATED TO HELP ME. WHEN I WAS DRIVING I COULD HAVE BEEN SEVERLY INJURED BECAUSE OF THEIR PRODUCT FAILURE THAT THEY KNEW OF AND COULD HAVE PREVENTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067320April 16, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 5 MPH VEHICLE STALLED. CONSUMER WAS ABLE TO RESTART THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067194April 15, 2004
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM:WIRING
WHILE DRIVING VEHICLE STALLED. WHEN THIS OCCURRED VEHICLE LOST POWER. ALSO, AT 54,000 MILES BRAKE LIGHT CONTINUOUSLY STAYED ON, EVEN IF THE BRAKE PEDAL HASN'T BEEN DEPRESSED. RECALL 03V482000 WAS ISSUED FOR FUEL SYSTEM, AND RECALL 00V411000 FOR THE WIRING HARNESS . HOWEVER, THIS VEHICLE WAS NOT INVOLVED IN THE RECALLS DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066237April 15, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY KEY WILL NOT TURN THE IGNITION IN MY 2000 FORD FOCUS. THIS IS A KNOWN PROBLEM THROUGH THE DEALER REPS, BUT NO RECALL? THERE IS OVER 200 REPORTS ALONE ON THIS SITE ABOUT THE INCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066248April 15, 2004
ELECTRICAL SYSTEM:IGNITION
THE IGNITION - THE KEY WON'T GO IN, OR GOES IN HARD, BUT WILL NOT TURN. I AM TOLD THAT IT NEEDS A NEW STEERING COLUMN, IGNITION AND COMPUTERIZED KEY, AND THE WARRANTY WON'T COVER THE $800+ CHARGE. THIS IS THE 2ND TIME THE KEY HAS BEEN STUCK IN THE INGITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066154April 14, 2004
ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID
THE KEY IS STUCK IN THE IGNITION, PROHIBIITING THE REMOVAL OF THE KEY AND PROPER SAFETY OF THE VEHICLE. IT IS NO IMPOSSIBLE TO LOOK THE CAR WITHOUT THE KEYLESS REMOTE, AND THERE IS NO AN EXTREMELY HIGH CHANCE OF THE CAR BEING STOLEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067075April 13, 2004
ELECTRICAL SYSTEM:WIRING
WHILE DRIVING 55 MPH CONSUMER SMELLED A BURNT ODOR COMING FROM THE STEERING COLUMN. VEHICLE CAUGHT ON FIRE DUE TO EXPOSED WIRES. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. PASSENGER EXTINGUISHED THE FIRE AND DISCONNECTED THE FUEL BOX. VEHICLE WAS TOWED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10067076April 13, 2004
SUSPENSION:FRONT:WHEEL BEARING
CONSUMER TOOK THE VEHICLE TO DEALER TO BE INSPECTED, AND MECHANIC DETERMINED THAT LEFT REAR BEARING FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067091April 13, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING CONSUMER NOTICED BLACK SMOKE COMING FROM THE ENGINE. CONSUMER PULLED THE VEHICLE OVER, OPENED THE HOOD, AND SAW THAT THE ENGINE WAS ON FIRE. DRIVER WAS ABLE TO PUT OUT THE FLAMES. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10066066April 13, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PROBLEM IS THAT I MADE A RIGHT HAND TURN AND THE REAR DRIVER SIDE DOOR FLEW OPEN, WITH MY SON IN THE BACK SEAT. UPON FUTHUR INVESTIGATION I FOUND THE DOOR LATCH ON MY 2000 FORD FOCUS TO BE AT FAULT. I HAD TO REPLACE THE UNIT. I CONTACTED FORD WITH MY CONCERINS OF THIS HAPPENING TO OTHER VEHICALS WITH NO RESPONSE. I FEEL THAT THIS IS A VERY VERY UNSAFE AS TO MY SELF AND MY FAMILY, THEY COULD HAVE BEEN SERVIERLY INJURED. I HAVE OWNED SEVERAL CAR IN MY LIFETIME AND NEVER HAD A DOOR LATCH FAIL. NOR DID THE CHILD RESTRANT LOCKING SYSTEM ON THE LATCH WORK AND IT WAS ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066080April 13, 2004
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS: 1/04 AND 3/04 THE IGNITION LOCKED AND WOULD NOT TURN; IGNITION CYLINDER REPLACED IN 1/04 AND SECOND OCCURENCE BLAMED ON "WORN" KEY. HAD TO PAY FOR NEW KEY. ON 1/04 SERVICE MANAGER HIT THE KEY WHILE IN THE IGNITION AND RELEASED THE CYLINDER. WILL SEE IF KEY IS THE PROBLEM ON SECOND INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065958April 12, 2004
ELECTRICAL SYSTEM:IGNITION
FIRST IGNITION KEY COULD NOT BE INSERTED INTO IGNITION, AFTER 30 MINUTES OF FINAGLING, IT FORCEFULLY LET ME PUT IT IN (WE WERE ON VACATION AND NOT NEAR HOME) NOW THE KEY CAN NOT BE REMOVED FROM THE IGNITION. I DON'T WANT TO FORCE IT BECAUSE THEN I PROBABLY CAN'T GET IT BACK IN, AT LEAST THIS WAY I CAN DRIVE. I CALLED THE FORD DEALERSHIP AND THEY SAID THE TUMBLERS ARE LOCKED ON AND IT WOULD HAVE TO BE REPLACED AT $89.00 AN HOUR FOR LABOR, $100+ FOR PARTS AT 2-3 HOURS OF LABOR, SO THAT IS A GRAND TOTAL OF $350 TO $420 FOR A PROBLEM THAT SEEMS TO BE A COMMON OCCURENCE. THIS NEEDS TO BE A RECALL ISSUE. MY FOCUS IS 4 YEARS OLD AND ONLY HAS 32000 MILES ON IT, I HAVE NEVER HEARD OF ANYTHING SO ABSURD AS THIS. INTERESTINGLY ENOUGH, THE LOCKSMITH CAN DO IT FOR 98.00 FOR PARTS AND 20.00 FOR LABOR, WHICH HE SAID TAKES ABOUT 45 MINUTES. GO FIGURE, LOOKS LIKE FORD HAS A REAL RACKET ON REPAIRS, I THINK THEY ARE CROOKS. I JUST HAD IT IN FOR FUEL PUMP RELATED INSSUES AND THE FUEL PUMP HAS BEEN RECALLED. IT HAS BEEN OVER 3 MONTHS WAITING ON PARTS TO FIX THIS RECALL - AGAIN, A BUNCH OF CROOKS, WHEN IT'S COMING OUT OF THEIR POCKET!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066989April 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS DRIVEN LESS THAN SEVENTY MILES AFTER BEING RELEASED FROM THE MANUFACTURER. WITHIN THAT TIME, UPON MERGING ONTO THE HIGHWAY, TRANSMISSION FAILED. TRANSMISSION STARTED SLIPPING WITH ENGINE REVVING TO 3000 RPMS, AND VEHICLE SLOWLY ACCELERATED ONTO THE HIGHWAY. WITHIN A FEW SECONDS THE TRANSMISSION ENGAGED,BUT ONLY IN THE FIRST GEAR. THIS ENTIRE INCIDENT OCCURRED AFTER THE MANUFACTURER HAD HELD THE VEHICLE BECAUSE OF A QUALITY CONTROL ISSUE. THE DEALERSHIP WANTED TO REPLACE THE ENTIRE TRANSMISSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065998April 12, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WOULD NOT TAKE MY KEY THEN AFTER AN HOUR OF TRYING TO GET THE KEY TO FIT THE KEY DID FINALLY GO IN THEN IT WOULD NOT TURN TO START THE CAR AND STILL HAD NOT SO I HAVE TO HAVE THE CAR TRANSFERED TO THE DEALER THAT I HAVE TO PAY FOR. THE DEALER TELLS ME THERE HAS BEEN A LOT OF THIS HAPPENING AND THAT IT SHOULD BE A RECALL. AFTER ALL THE FORD FOCUS HAS HAD SO MANY THIS ONE SHOULD ADDED A LONG WITH ALL THE OTHER PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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