Ford Focus Complaints

22,326 consumer complaints on file.

#10075378June 14, 2004
ELECTRICAL SYSTEM:IGNITION
THE IGNITION CYNLINDER ON MY 2000 FOCUS HAS COLLAPSED FOR THE SECOND TIME, LEAVING ME STRANDED WITHOUT TRANSPORTATION. THE KEY WILL NOT TURN TO CRANK UP THE CAR. I HAD THIS PROBLEM FIXED BY THE DEALERSHIP IN 2002, BUT IT JUST BROKE AGAIN. I HAVE FOUND HUNDREDS OF OTHER COMPLAINTS FILED AND POSTED ONLINE ABOUT THIS SAME PROBLEM AND REPEATED OCCURANCES. NOW MY DEALERSHIP IS CHARGING ME $250 TO FIX IT AGAIN BECAUSE THE PART IS NO LONGER UNDER WARRANTEE. THIS IS DISGUSTING. I WOULD LIKE REIMBURSEMENT, AND FORD SHOULD ISSUE A RECALL, AS THIS IS OBVIOUSLY AN ONGOING PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075384June 14, 2004
ELECTRICAL SYSTEM:IGNITION
KEY WILL NOT TURN IN THE IGNITION, STEERING LOCKED. HIS IS THE SECOND TIME THIS HAS HAPPENED. 1ST TIME JULY 2002 - MILES 14,500 - FIXED UNDER WARRANTY. IGNITION DRILLED, TUMBLER REPLACED, NEW KEYS 2ND TIME JUN 2004 - MILES 24,000 (9500 SINCE LAST TIME). NOT FIXED UNDER WARRANTY AS IT WAS OVER 1YR EVEN THOUGH I HAVE ONLY PUT 9500 ON THE PART FOR 2YEARS. IGNITION DRILLED, TUMBLER REPLACED, NEW KEYS - COST $300. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075385June 14, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
NO CRASHES OR INJURIES, HOWEVER THER COULD HAVE BEEN SINCE THE CAR STALLED SEVERAL TIMES WHILE MY WIFE WAS DRIVING IT. SOME MONTHS AGO THE "CHECK FUEL CAP" LIGHT APPEARED. THIS HAD NEVER BEEN A PROBLEM, AS I ALWAYS TURN THE CAP SEVERAL TIMES AFTER FUELING. I HAD A LOCAL AUTO PARTS STORE RESET THE LIGHT. THIS HAPPENED AGAIN SO I SWITCHED GAS CAPS WITH THE OTHER 2001 FOCUS I OWN. THE LIGHT CAME ON AGAIN, FOLLOWED BY A "CHECK ENGINE" LIGHT. WHEN I HAD THE AUTO PARST STORE CHECK IT BEFORE RESETTING THE LIGHTS THEIR READOUT STATED "LARGE VACUUM LEAK". SINCE THE CAR RAN OK AND THERE WAS NO NOTICEABLE DROP IN FUEL ECONOMY, I FELT THERE WAS NO PROBLEM, UNTIL MY WIFE DROVE IT AND CAME BACK VERY UPSET THAT IT HAD STALLED SEVERAL TIMES AND SHE HAD TO USE THE GAS AS WELL AS THE BRAKE TO GET HOME. UPON TAKING IT TO THE DEALERSHIP, I WAS ADVISED THAT THERE WAS A LEAK IN THE FUEL FILLER NECK AND THAT THE PART AS WELL AS THE $30 FUEL CAP NEEDED REPLACED AT A COST OF OVER $350. I EXPLAINED THE FILLER CAP SWITCH (THE OTHER FOCUS HAS NOT HAD THE PROBLEM SINCE IT WAS BUILT IN MICHIGAN AND NOT MEXICE) AND THEY ONLY REPLACED THE FUEL FILLER NECK TO THE TUNE OF $324.65 WHILE THIS VEHICLE HAS 60,000 MILES ON IT I DO NOT FEEL THAT THIS WAS A COST THAT I SHOULD HAVE ABSORBED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075397June 14, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FROM DATE OF PURCHASE, CDPLAYER/RADIO WOULD WORK/NOT WORK, SAME WITH MAIN INSIDE LIGHT. FRONT PASSENGER FLLORBOARD FILLED WITH WATER REGULARLY. ON DATE IN QUESTION CAR WAS DRIVEN APPROX 15 MILES AND PARKED. WHILE PARKING, CAR STALLED. CAR RESTARTED AND WAS ABLE TO BE PARKED. 15-20 MINUTES AFTER PARKING, LOT ATTENDENT NOTICED SMOKE FROM UNDER HOOD. LOT SUPERVISOR CHECKED AND FLAMES SHOT OUT FROM UNDER CAR AND HOOD. FIRE DEPT WAS CALLED AND PUT OUT FIRE, BUT FIRE HAD SPREAD QUICKLY AND CONSUMED ENGINE. FIRE MARSHALL SAID FIRE WAS ELECTRICAL IN NATURE. CAR IS UNSALVAGABLE AND I HAD ONLY OWNED IT 5 1/2 MONTHS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10073732June 14, 2004
WHEELS:HUB
THE CAP WHICH PRESSES ON OVER THE LUG NUT ON THE WHEEL WAS JUST PRESSED ON, AND CAME OFF EASILY. CONSUMER STATED THERE 3 CAPS WERE LOST WHILE DRIVING THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075310June 13, 2004
ELECTRICAL SYSTEM:IGNITION
IGNITION KEY FAILS TO TURN ON MY FORD FOCUS. THE IGNITION HAS BEEN DRILLED OUT AND REPLACED 2 TIMES ALREADY FOR THIS PROBLEM, THIS IS THE 3RD TIME IT HAS HAOPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075253June 12, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
OIL FILTER MOUNTED AT LOWEST POINT ON UNDERCARRIAGE IN FRONT OF CAR,I RAN OVER SOMETHING ON THE FREEWAY, THE ONLY PART OF CAR HIT WAS OIL FILTER WHICH LOST OIL AND DAMAGED ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075258June 12, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR HAS BEEN STALLING NOW FOR ABOUT A YEAR. I HAD IT FIXED AT AROUND 27,000 MILES AND I STILL HAD A FACTORY WARRANTY AND I WENT TO JOE MACHENS FORD IN COLUMBIA, MO (WHERE I BOUGHT THE CAR IN 10/01) AND THEY SAID IT WAS A WIRE ON THE TRANSMISSION THAT WAS CORRODED. ABOUT 3 WEEKS AGO, THIS HAPPENED AGAIN AND AGAIN I TOOK IT TO JOE MACHENS AND THEY TOLD ME THERE WAS NOTHING WRONG WITH IT. I HAD ASKED THEM TO CHECK AGAIN BECAUSE THIS HAD HAPPENED ABOUT A YEAR AGO AND IT WAS TRANSMISSION PROBLEMS. THEY REPLACED SOME SEALS. REPAIR WORK TOOK ABOUT A WEEK. ON JUNE 4, 2004, I WAS GOING DOWN I 270 IN ST. LOUIS, MO AND I WAS IN THE FAST LANE GOING 75MPH WHEN MY CAR STALLED. IT WOULD NOT GO AND I AM GLAD THAT I WAS GOING TO THE SPEED I WAS BECAUSE AS IT WAS DYING I WAS ABLE TO MANEUVER OVER TO THE SIDE OF THE ROAD. JOE MACHENS AGAIN FIXED IT AND SAID THAT IT WAS THE FUEL PUMP. THEY REPLACED MY FUEL PUMP AND MY FUEL FILTER ON JUNE 8, 2004. ON MY WAY HOME FROM COLUMBIA, MO ON JUNE 11, 2004 IT STALLED AGAIN. AS OF NOW I HAVE NOT SENT IT ANY WHERE TO GET IT LOOKED AT BECAUSE THIS HAPPENED LAST NIGHT ON MY WAY HOME FROM COLLEGE. THIS WILL NOW BE THE FOURTH TIME THIS HAS HAPPENED WITH NO RESULTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075156June 10, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY WIFE WENT TO THE THE STORE AND WHEN LEAVING STARTED TO PUT THE KEY INTO THE IGNITION SWITCH. THE KEY ONLY WENT HALF WAY IN, SHE COULD NOT GET IT TO GO ANY FURTHER. AS A RESULT WE HAD TO HAVE THE CAR TOWED TO THE LOCAL DEALER FOR REPAIRS.THE DEALER INFORMED US THAT THE SWITCH WILL HAVE TO BE DRILLED OUT AND REPLACED AND REKEYED TO OUR KEYS. I WILL ASK FOR THE PARTS BACK. THE ESTIMATE IS $400.00. I HAVE SINCE DONE SOME RESEARCH AND FOUND THAT THIS IS A VERY COMMON COMPLAINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075052June 9, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, EQUIPMENT
2001 FORD FOCUS IGNITION LOCKS. UNABLE TO START VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075056June 9, 2004
ELECTRICAL SYSTEM:IGNITION
IN JANUARY 2004 AND AGAIN ON JUNE 8, 2004 MY 2002 FORD FOCUS STOPPED RUNNING WHILE IN TRAFFIC. THE FIRST TIME (JANUARY, 2004) WAS ON THE I-355 TOLLWAY WHILE TRAVELING APPROXIMATELY 55 MPH. I WAS LUCKY ENOUGH TO BE IN THE RIGHT LANE AND WAS ABLE TO COAST TO A STOP AT THE ROUTE 64 OFF-RAMP. THE LAST TIME (JUNE 8, 2004) I WAS IN RUSH HOUR TRAFFIC WHEN THE ENGINE QUIT. THERE WAS NO WARNING, SPUTTERING OR GRADUAL LOSS OF POWER. THE ENGINE JUST STOPPED AND THE DASH WARNING LIGHTS CAME ON. THE JUNE FAILURE NEARLY CAUSED AN ACCIDENT BECAUSE OF THE CARS FOLOWING CLOSELY BEHIND ME ON A NARROW ROADWAY. I WAS ABLE TO SLOWLY COAST ONTO A SIDE STREET AND OUT OF THE MAIN FLOW OF TRAFFIC. THE CAR STARTED AFTER A SHORT DELAY AND WAS DRIVEN TO THE DEALERSHIP WHERE PURCHASED. THE CHECKED OUT THE CAR AND TOLD ME THAT THEY COULD NOT FIND ANYTHING WRONG. AS SUCH, THEY WOOULD NOT MAKE ANY REPAIRS. WHEN I CONTACTED FORD, I WAS TOLD THEY WOULD DO NOTHING, SINCE THE DEALER COULD NOT FIND ANYTHING WRONG. THIS INTERMITTENT PROBLEM IS DANGEROUS AND PTENTIALLY COULD CAUSE AN ACCIDENT IF IT OCCURS ON A FREEWAY WITH FAST MOVING TRAFFIC. FORD TOLD ME THAT THEY COULD NOT DO ANYTHING ABOUT IT AND THAT FURTHER CONVERSATION WOULD BE "JUST GOING IN CIRCLES." I TOLD THEM THAT THEY HAVE BEEN ADVISED AND THAT A PROBLEM EXISTS. IF AN ACCIDENT RESULTS FROM THIS I WILL PERSUE THE MATTER. I WAS TOLD THAT THEY HAVE ATTORNEYS FOR MATTERS LIKE THIS.;\*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075062June 9, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM:IGNITION
KEY WILL NOT TURN IN IGNITION, STEERING WHEEL LOCKED, BRAKE PETAL LOCKED, GEAR SHIFT LOCKED. CAR OUT OF WARRENTY. FORD EMERGENCY ROAD SERVICE WON'T HELP BECAUSE OF EXPIRED WARRENTY. CALLED NEAREST FORD DEALERSHOP (TOM HOLZER), GAVE ME THE PHONE NUMBER OF THEIR "TOWING" PERSON, TRIED 12 TIMES, GOT VOICE MAIL, NO CALL WAS EVER RETURNED. (I WAS "STUCK" IN A BANK PARKING LOT.. AND THEY WERE READY TO CLOSE) THE BANK PERSONEL WERE KIND ENOUGH TO LET ME USE THEIR PHONE AND PROVIDED A PHONE BOOK, BESIDES EVERY MALE IN THE BUILDING INDIVIDUALLY TRIED ANYTHING THEY COULD THINK OF TO GET MY CAR TO START... WITH NO LUCK. AFTER CALLING @ 6 LOCK SMITHS WITH 24 HOUR EMERGENCY ROAD SERVIE, I FINALLY FOUND ONE THAT KNEW EXACTLY WHAT I WAS TALKING ABOUT... HE INFORMED ME THAT HE GETS A CALL ON THE SAME PROBLEM APPROX. ONCE A WEEK ON FORD FOCUS'S. EVEN HE CAN'T UNDERSTAND WHY THERE HASN'T BEEN A "RECALL" ON THIS DEFECTIVE PART?? HE ALSO TOLD ME WHAT THE DEALERSHIP WOULD HAVE CHARGED ME TO REPLACE IT... @$550.00!! FORTUNATELY FOR ME THERE ARE STILL HONEST AND KIND PEOPLE AROUND, FORD DID "NOTHING" TO HELP ME!! I CAN'T IMAGINE I'M THE "ONLY" PERSON THAT HAS COMPLAINED ABOUT THIS PROBLEM, WHY HASN'T ANYTHING BEEN DONE ABOUT IT? WHEN THIS HAPPENS, YOU'RE DEFINATELY STRANDED!! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075969June 9, 2004
ELECTRICAL SYSTEM:IGNITION
CONSUMER WAS UNABLE TO TURN THE KEY IN THE IGNITION SWITCH. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075983June 9, 2004
VISIBILITY:WINDSHIELD
CONSUMER WAS DRIVING AND WINDSHIELD EXPLODED. GLASS FILLED THE FRONT DRIVER'S SIDE. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10075081June 9, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, EQUIPMENT:ELECTRICAL
IN JULY, 2002, I HAD WARRANTY WORK ON MY 2000 FORD FOCUS TO REPLACE THE IGNITION SWITCH. AT THE TIME, KEY WOULD NOT GO INTO THE LOCK, OR WOULD NOT TURN AT ALL. DEALER MADE WARRANTY REPAIR. FEWER THAN 2 YEARS LATER, THE IGNITION SWITCH IS GOING OUT AGAIN. THIS TIME, THE KEY CAN BE REMOVED IN ANY POSITION. I THINK THAT THIS IS BOTH A SAFETY AND A SECURITY PROBLEM. FORD WILL NOT HONOR THE ORIGINAL WARRANTY WORK PAST 12 MOS./12,000 MILES. THE CAR CAME WITH A 36/36,000 WARRANTY. DOES THIS MEAN THE PARTS THEY PUT FOR REPAIRS ARE 1/3 THE QUALITY OF THE ORIGINAL?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076010June 9, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER STATED INTERMITTENTLY IGNITION KEY LOCKED UP IN THE IGNITION SWITCH, AND WOULD NOT TURN LEFT OR RIGHT WHEN STARTING THE VEHICLE OR TURNING THE VEHICLE OFF. DEALER WAS NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074969June 8, 2004
ELECTRICAL SYSTEM:IGNITION, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
I HAD BEEN HAVING SOME SLIGHT PROBLEM GETTING MY KEY TO TURN THOUGHT NOTHING OF IT UNTIL TODAY (6/7/2004) WENT TO STORE AND GOT OUT WENT IN CAME BACK OUT AND LOW AND BEHOLD MY IGNITION WOULD NOT ACCEPT MY KEY. FINALLY GOT KEY IN THE IGNITION AND COULD NOT GET IT TO MOVE. IT IS FROZEN UP COMPLETELY. THIS IS TERRIBLE HOW CAN THERE BE SO MANY COMPLAINTS ON THIS PROBLEM AND NOTHING BE DONE ABOUT IT.FORD HAS TO KNOW THAT THEY HAVE A DEFECTIVE PART ON THESE CARS...... IS THERE NOT ANYTHING A PERSON CAN DO ABOUIT THIS KIND OF THING? IS THERE A CERTAIN NUMBER OF RECALLS BEFORE THERE IS SOMETHING DONE ...IF THERE IS ANY THING A PERSON CAN DO TO GET FORD TO CORRECT THIS "DEFECT" AND IT IS A DEFECT I AM CERTAIN AFTER REVIEWING YOUR COMPLAINT SITE IT IS AMAZING HOW MANY PEOPLE HAVE WENT THROUGH THIS SAME THING ALOT MORE THAN ONE TIME, SOME PEOPLE SAID THEY HAD TO FIX THEIRS MORE THAN ONE BUT THREE AND FOUR TIMES .. PLEASE HELP ! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074988June 8, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING MY FORD FOCUS, THE RIGHT FRONT COIL SPRING PUSHED ITSELF PAST THE LOWER STOP ABOVE THE STRUT AND RESTED THERE. HAD IT GONE FURTHER, THE FRONT END WOULD HAVE COLLAPSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075898June 8, 2004
ELECTRICAL SYSTEM:IGNITION
IT WAS HARD FOR THE CONSUMER TO START THE VEHICLE DUE TO IGNITION PROBLEM. IN SOME CASES THE VEHICLE WOULD NOT START AT ALL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075017June 8, 2004
ELECTRICAL SYSTEM:IGNITION
IGNITION KEY FAILED AND LOCKED THE STEERING WHEEL ON MY 2000 FORD FOCUS ZX3. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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