Ford Focus Complaints

22,326 consumer complaints on file.

#10086466August 9, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT A ROUTINE OIL CHANGE/ALIGNMENT I WAS INFORMED THAT MY FRONT BRAKES WERE 95% WORN AND THAT THEY AND THE ROTORS NEEDED REPLACING. AT FIRST I THOUGHT I WAS BEING HAD -- I'VE ONLY PUT 24,000 MILES ON MY CAR, ALL VERY GENTLE DRIVING. THEN I DISCOVERED THAT I'M ONE OF THE MORE FORTUNATE -- MANY FORD FOCUS OWNERS ARE REPLACING BRAKES AND ROTORS AT 15,000 MILES! THERE WASN'T AN ACCIDENT, BUT THERE CERTAINLY COULD HAVE BEEN A BRAKE FAILURE IF MY MECHANICS HAD NOT ALERTED ME TO THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086482August 9, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1. NO INDICATION THAT FAILURE WOULD OCCUR AT ANY TIME. 2. FAILING DOOR-ACTUATOR. 3. CONSEQUENCES: DOOR CANNOT BE OPEN AT ALL, KEY, INSIDE/OUTSIDE DOOR HANDLE CAN BE OPERATED BUT WILL NOT UNLOCK THE DOOR. THE REMOTE OPENER IS RENDERED USELESS. THERE IS NO PRIOR WARNING IT HAPPENS ALL AT ONCE. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED TO THIS VEHICLE IN LESS THAN ONE YEAR. MY DAUGHTER WHO IS EIGHT MONTH PREGNANT HAD TO CRAWL OVER TO THE PASSENGER SIDE TO BE ABLE TO EXIT THE VEHICLE (IN 96 DEGREES WEATHER). QUITE A CHORE IN A SMALL CAR LIKE THIS. THE DEALERSHIP REFUSED TO FIX THIS UNDER WARRANTY AND EXPECTS ME TO PAY $574.00 FOR THE REPAIR. IN ORDER TO GET TO THE MECHANISM I WAS TOLD THEY MOST LIKELY WILL HAVE TO BREAK OUT THE DOOR PANEL, WHICH WOULD ALSO BE MY RESPONSIBILITY. IN MY 30+ YEARS OF DRIVING I HAVE NEVER HAD ANYTHING LIKE THIS HAPPENING TO ANY OF THE CARS I HAVE BEEN DRIVING. FIRST OF ALL - IN MY OPINION, THIS IS A SAFETY HAZARD AND IT IS THE MANUFACTURER'S RESPONSIBILITY. EVEN IF THE REMOTE ACCESS FAILS, ONE SHOULD STILL BE ABLE TO OPEN THE DOOR MANUALLY. THE KEY WILL TURN COUNTER-CLOCKWISE TO THE 10 O'CLOCK POSITION AND CLOCKWISE TO THE 1 O'CLOCK POSITION. I CALLED THE FORD CUSTOMER SERVICE NUMBER AND WAS BRUSHED OFF (OUT OF WARRANTY). ALSO,THE FORD REPRESENTATIVE ACKNOWLEDGED THAT FORD DOES NOT CONSIDER THIS A SAFETY HAZARD. I ASKED FOR THE NAME OF THE MANUFACTURER OF THE DOOR ACTIVATOR AND WAS DENIED THIS INFORMATION. THEN I ASKED TO TALK TO THE NEXT PERSON IN THE SUPERVISORY CHAIN AND WAS TOLD THAT I COULD NOT TALK TO ANYBODY ELSE ABOUT THIS PROBLEM. I CHECKED THE COMPLAINT SECTION ON THIS PROBLEM AND THIS IS THE 53RD COMPLAINT ON THIS MODEL CAR REGARDING DOOR LOCKING/UNLOCKING PROBLEMS. WHEN IS SOMEBODY GOING TO DO SOMETHING ABOUT THIS? I WAS UNDER THE IMPRESSION THAT THIS AGENCY IS HERE TO PROTECT THE CONSUMER, OR IS IT JUST A SOUNDING BOARD?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086389August 8, 2004
ELECTRICAL SYSTEM:IGNITION
LIKE MANY FORD FOCUSES, MY IGNITION LOCK CYLINDER FAILED. MY KEY RING IS NOT EXCESSIVELY HEAVY, NOR AM I ABUSIVE WITH MY VEHICLE--THE SPRING ASSEMBLY INSIDE THE ILC IS JUST A POORLY DESIGNED PIECE OF CRAP, AND RATHER THAN PAY THE QUOTED PRICE I SUCCESSFULLY REPLACED THE PROBLEM BY DRILLING OUT THE OLD LOCK AND REPLACING IT WITH A NEW ILC. FORD HAS ISSUED A TECHNICAL SERVICE BULLETIN ON THIS PROBLEM AND THOUSANDS OF FOCUS OWNERS HAVE SUFFERED A SIMILAR BREAKDOWN. IT'S A CRAP PART AND SHOULD BE REPLACED WITH A STURDIER PART AT NO EXPENSE TO THE CONSUMER, AND THOSE OF US WHO HAVE SUFFERED BREAKDOWNS TO DATE SHOULD BE COMPENSATED FOR OUR REPAIR COSTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086394August 8, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I HEARD A SQUEAKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. I TURNED INTO MY PARKING SPACE AND HEARD A SUDDEN CLUNK. AFTER TAKING THE VEHICLE TO THE DEALER, WAS TOLD THAT IT WAS THE RIGHT FRONT COIL SPRING THAT BROKE. SERVICE TECHNICIAN STATED THAT IF RIGHT ONE NEEDED TO BE REPLACE, THE LEFT ONE ALSO NEEDED TO BE REPLACED, ALONG WITH A FRONT AND BACK END ALIGNMENT. IT IS A GOOD THING THAT THIS DID OT HAPPEN ON THE FREEWAY, AS THE COIL SPRING COULD HAVE PUNCTURED MY TIRE AND RESULTED IN A SERIOUS CAR ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086413August 8, 2004
SUSPENSION:REAR
BOTH REAR WHEEL BEARINGS NEED REPAIR. LOUD NOISES FROM THE WHEEL BEARINGS. BREAKS NEEDED REPAIR AT 35,000 MILES (GRINDING). EW TIRES AT 40,000 MILES (BOTH FRONT AND BACK). *AK I HEARD ON CAR TALK THAT WHEELS OF THE EARLIER MODELS OF FORD FOCUS'S ACTUALLY FALL OFF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086417August 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
2003 FORD FOCUS - FRONT BRAKES CAUSED OVERHEATING OF ROTORS AND SEVERE WEAR OF PADS - AT 20,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086375August 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION JUST SUDDENLY WENT ON OUR VEHICLE WITH 41000. THIS OCCURRED DURING NORMAL DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086306August 6, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING DOWN THE MONTAUK HIGHWAY 27, I REACHED THE SPEED OF 50 MPH. APPROXIMATELY 5 MINUTES AFTER REACHING 50 AND PLACING MY CAR IN CRUISE CONTROL, THE CAR UNEXPECTEDLY BEGAN TO RAPIDLY ACCELERATE. I COULD NOT SLOW THE CAR DOWN, HAD TO TURN THE IGNITION KEY OFF AND STOPPED IN THE MIDDLE OF THE HIGHWAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087284August 5, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
VEHICLE'S BACK DOORS OPEN WHILE THE CONSUMER IS DRIVING. THEY ARE AUTOMATIC LOCKS, AND THEY STILL FLY OPEN. SOMEONE HAS TO SIT IN THE REAR TO KEEP THE DOORS FROM OPENING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087288August 5, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE CONSUMER HAD IGNITION SWITCH REPLACED AND IT WENT OUT AGAIN. DEALER REPLACED THE IGNITION A SECOND TIME WITHOUT INFORMING THE CONSUMER THAT THE WARRANTY HAD EXPIRED. THE IGNITION SWITCH WAS DEFECTIVE AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087290August 5, 2004
AIR BAGS:FRONTAL, SEAT BELTS:FRONT
WHILE DRIVING AT 72 MPH C ONSUMER LOST CONSCIOUSNESS AND VEHICLE TOOK A NOSE DIVE OFF THE INNER STATE, ROLLING OVER, AND LANDING ON ANOTHER ROAD UP SIDE DOWN. UPON IMPACT AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RETRACT. DRIVER SUSTAINED 11 STAPLES TO THE BACK OF HEAD, STITCHES AND CUTS TO THE LEFT EYE AND LEFT ARM AND OTHER UPPER, AND LOWER BODILY INJURIES. THE VEHICLE IS TOTALED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10086194August 4, 2004
AIR BAGS
A MINOR ACCIDENT OCCURED IN A PARKING LOT. THE CAR WAS TRAVELLING AT APPROX. 10 MPH AND HIT THE REAR END OF ANOTHE CAR WHICH WAS STATIONERY. THE AIRBAGS INFLATED AND CAUSED MINOR INJURY TO THE DRIVER AND EXTENSIVE DAMAGE TO THE CAR. A NEW WINDSCREEN IS NEEDED, NEW AIRBAGS NEED TO BE INSTALLED AND THERE MAY BE MORE AS YET UNDIAGNOSED DAMAGE. IT IS MY CONTENTION THAT THE AIRBAGS SHOULD NOT HAVE INFLATED AND THAT THE MANUFACTURER SHOULD BY RIGHTS COVER THE COSTS OF ALL DAMAGES TO THE CAR RELATED TO THE DEPLOYMENT OF THE AIRBAGS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10087148August 4, 2004
STRUCTURE:BODY
THE CIGARETTE LIGHTER AFTER BEING PUSHED IN GETTING HOT POPPED OUT OF THE HOLDER AND LANDED EITHER ON THE OCCUPANT'S LAP OR ON THE CARPETING. WHEN THIS WAS SHOWN TO THE RENTAL COMPANY, AND A DEMONSTRATION WAS DONE, THE LIGHTER BURNED THE REPRESENTATIVE'S LEGS. THIS WAS A BUDGET RENTAL VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10087153August 4, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER COMPLAINED ABOUT IGNITION SWITCH FAILURE TO START THE VEHICLE. DEALER WAS NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087161August 4, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE ATTEMPTING TO STOP AT A TRAFFIC LIGHT BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. CONSUMER HAD TO APPLY EXCESSIVE PRESSURE IN ORDER FOR THE VEHICLE TO STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087218August 4, 2004
AIR BAGS:FRONTAL
WHILE DRIVING VEHICLE WAS INVOLVED IN A FRONT END CRASH, AND THE AIRBAGS DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10086177August 4, 2004
STEERING:COLUMN
STEERING WHEEL LOCK PROBLEM. I PARKED MY VEHICLE IN A PARKING SPACE AS NORMAL, PLACING IT INTO PARK, AND TURNING OFF ALL ELECTRICAL ITEMS. I THEN EXCITED THE VEHICLE. UPON RETURN, I SLID THE KEY INTO THE INGNITION, AND THEN IT HAPPENED. AT HAPPENED? ABSOLUTELY NOTHING. THE WHEEL WAS TOTALLY STIFF, AND THE KEY WOULD NOT MOVE IN EITHER DIRECTION. I WAS STUCK IN THIS POSITION FOR AT LEAST 3 HOURS, TRY AFTER TRY, STILL NO MOVEMENT. THIS HAS CAUSED A MAJOR INCONVENIENCE TO ME, AND I NOW HAVE TO BRING THE CAR INTO A DEALSHIP TO HAVE THE PROBLEM, WHATEVER THAT MAY BE REPAIRED. THERE SHOULD BE A RECALL OF SOME SORT OR REIMBURSEMENT FOR THIS PROCEDURE, FOR I HAVE READ MANY COMPLAINTS REGARDING TO THE SAME NATURE. 2001 FORD FOCUS SE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086102August 3, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
MY 2002 FORD FUCUS ZX3 NEEDED NEW BRAKE PADS AND ROTORS AFTER A MERE 22,000 MILES!! THIS SERVICE COST ME $280 AND IS NOT COVERED UNDER FORD'S WARRANTY. CLEARLY THERE IS A PROBLEM WITH THE BRAKING SYSTEM IF A CAR NEEDS NEW ROTORS BEFORE THE FIRST SET OF TIRES WEAR OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083994August 2, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IT WAS HARD FOR THE CONSUMER TO TURN THE KEY IN THE IGNITION SWITCH. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083996August 2, 2004
TIRES
THE FRONT TIRES WORE OUT. CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT TIRES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. FIRESTONE, P205/50R16. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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