Ford Focus Complaints

22,326 consumer complaints on file.

#10199904August 17, 2007
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION, FROM DECEMBER 1 DATE 5.2006 THRU CURRENT DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199987August 17, 2007
FUEL SYSTEM, GASOLINE
CAR WOULD START STALLING AT LIGHTS OR STOP SIGN. THEN STARTED SHAKING AND JUMPING AT LIGHTS AND STOP SIGNS. WOULD HAVE TO PUT IN NEUTRAL WHICH DID NOT HELP MUCH. WHILE DRIVING WOULD RPM HIGH WOULD HAVE TO TAKE FOOT OF GAS SO IT WOULD CHANGE GEARS, AT THE SAME TIME NO POWER. AT 1/4 TANK WHILE DRIVING JUST STALLS/WAIT & START AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199801August 16, 2007
AIR BAGS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
I PURCHASED A 2001 FORD FOCUS ON MY WAY TO WORK WHILE PULLING INTO MY PARKING SPACE THE CAR ACCELERATED UNEXPECTEDLY THEN THE BRAKES DID NOT WORK. I THEN PULLED ON THE EMERGENCY BRAKES WHICH DID NOT WORK TO IMMEDIATELY STOP THE CAR. I CRASHED HEAD ON INTO THE CAR IN FRONT OF THE PARKING SPACE. ALSO, UPON IMPACT THE AIRBAGS DID NOT INFLATE. THE CAR WAS SUPPOSEDLY TO HAVE FRONT AND SIDE IMPACT AIRBAGS AND ONE IN THE STEERING WHEN AND NOTHING HAPPENED. MY CHEST WENT STRAIGHT INTO THE STEERING WHEEL SO HARD THERE WAS A CIRCULAR IMPRINT AROUND MY CHEST AND STOMACH. AFTER PEOPLE CAME TO SEE ABOUT ME ONE MAN ASKED IF MY CAR WAS OFF. I SAID YES AND HE POINTED OUT THE CAR STILL LOOKED LIKE IT WAS TRYING TO ACCELERATE. THE WHEELS WERE SPINNING FULL FORCE. I TOOK THE CAR BACK TO THE DEALERSHIP I ONLY HAD IT FOR 3 DAYS AND NOTHING WAS DONE TO CORRECT THE FAILURE. THE OWNER OF THE DEALERSHIP SAID SINCE THE CAR WAS IN A WRECK IT WAS WORTHLESS TO HIM AND THERE WAS NOTHING HE COULD DO. HE EVEN THREATENED THAT HE WOULD CALL THE POLICE IF MY FAMILY AND MYSELF DID NOT LEAVE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10199703August 15, 2007
ENGINE AND ENGINE COOLING
2000 FORD FOCUS-AIR INTAKE MANIFOLD (FAILURE). SYMPTOMS, ROUGH IDLE, STALLING, CAUSES COMPUTER CONTROL SYSTEM TO MAKE ENGINE RUN LEAN FURTHERING THE PROBLEM. ON THE LOWER SIDE OF THE AIR INTAKE MANIFOLD IS WHAT APPEARS TO BE AN AIR INTAKE CONTROL VALVE. THE MATERIAL DISINTEGRATES OVER TIME WHICH ALLOWS EXCESSIVE AIR INTO THE AIR INTAKE MANIFOLD, CAUSING THE OXYGEN SENSOR TO DETECT TO MUCH OXYGEN AND SENDING THE COMPUTER A SIGNAL TO INCREASE THE AMOUNT OF FUEL. THE ENGINE SPEED AT IDLE DECREASES TO AROUND 500 RPM AND STALLS. AT HIGHER SPEEDS, THE ENGINE RUNS ROUGH AND HAS SUBSTANTIAL LACK OF POWER AND MISFIRING. DEALER EXAMINED VEHICLE AND TRIED TO DEFRAUD ME BY ENCOURAGING ME TO REPLACE NUMEROUS ITEMS AT THE SAME TIME. INSPECTION COST WAS EXCESSIVE, SO I TOOK THE VEHICLE HOME AND RAISED THE HOOD TO INVESTIGATE FURTHER. AN AIR SUCKING SOUND WAS HEARD AND IT WAS DISCOVERED THIS AIR STOP OR VALVE HAD DISINTEGRATED. THE WAY IT WAS DISCOVERED WAS BY FOLLOWING THE SOUND TO THE PART AND TOUCHING IT TO CONFIRM A VACUUM INTO THE ENGINE. WHEN TOUCHED THE PART DISINTEGRATED INTO MY HAND. I PROCEEDED TO TEMPORARILY SEAL THE LEAK WITH DUCT TAPE AND THE IDLE INCREASED TO NORMAL SPEED AND THE VEHICLE QUIT STALLING. THEREAFTER, I WENT TO MY LOCAL KRAGEN AUTO SUPPLY AND PICKED UP A RUBBER HOSE CAP ABOUT 3/8 INCH DIAMETER INTERNALLY. THEN I TOOK THE DUCT TAPE OFF AND FORCED THE RUBBER HOSE CAP OVER THE AIR VALVE WHICH SEALED THE LEAK. SINCE THEN I HAVE NOT HAD ANY PROBLEM. THE DEALER RECOMMENDATIONS WOULD HAVE COST ME AROUND $1,000.00 IN REPAIRS. THE ACTUAL REPAIR COST ME AROUND 0.35 CENTS. FORDS ORIGINAL EQUIPMENT PART SHOULD BE ON RECALL BECAUSE IT SHOULD NOT DISINTEGRATE. I CAN UNDERSTAND WEAR AND TEAR AND MECHANICAL FAILURE, HOWEVER I CAN NOT AND WILL NOT ACCEPT PRODUCT DISINTEGRATION AS ACCEPTABLE IN CURRENT AUTOMOBILE TECHNOLOGY, AND NEITHER SHOULD OUR GOVERNMENTS NATIONAL TRANSPORTATION AND SAFETY ADMINISTRATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199598August 14, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
FAILED IGNITION CYLINDER LOCK. UPON ENTRY INTO VEHICLE I PROCEEDED TO ATTEMPT TO START VEHICLE. KEY WOULD NOT TURN IN IGNITION. TRIED MOVING STEERING WHEEL SLIGHTLY WHICH SOMETIMES ALLOWS IGNITION TO TURN. HOWEVER THIS TIME, THE STEERING WHEEL LOCKED AND KEY WOULD STILL NOT TURN. SPENT ABOUT 30 MINUTES TRYING TO GET KEY TO TURN. STRANDED, HAD TO CALL FOR TRANSPORTATION AND TOWING. CYLINDER LOCK REPLACED BY DEALER. EXPENSIVE REPAIR. NO DISCOUNT. KNOWN ISSUE WITH FOCUS VEHICLES WIDELY REPORTED WITHIN THE INTERNET COMMUNITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199373August 13, 2007
STRUCTURE:BODY
AFTER RAIN, WATER PUDDLED ON PASSENGER SIDE FLOOR. CONTACTED FORD DEALER WHO SAID THEY ARE UNAWARE OF ANY SUCH PROBLEM. HOWEVER, THEY REFERRED US TO A REPAIR MAN WHO SAID HE FIXED SEVERAL HUNDRED CARS WITH THIS SAME PROBLEM. THERE WAS 4 INCHES OF WATER IN CAR AND THERE IS A FOUL MOLDY SMELL IN CAR. APPARENTLY THIS HAS BEEN AN ONGOING PROBLEM AS I HAVE NOTICED THE SMELL IN CAR PRIOR TO THIS INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199420August 13, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED. HE HAS NOT CONTACTED THE DEALER OR MANUFACTURER. THE FIRE DEPARTMENT ARRIVED AT THE SCENE AND ARE CURRENTLY FILING A REPORT. THE FIRE WAS CAUSED BY THE ELECTRICAL SYSTEM OF THE DRIVER SIDE BATTERY. THE VEHICLE IS NO LONGER ABLE TO BE DRIVEN. THE CONTACT RESEARCHED OTHER VEHICLES LIKE HIS AND NOTICED A PATTERN OF FIRE RELATED FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 32,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10199311August 11, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
OUR 2000 FORD FOCUS STATION WAGON IGNITION LOCK "FROZE" SO THAT WE COULDN'T DRIVE THE CAR. WHEN I SPOKE WITH A LOCKSMITH AND SAID THE WORDS "2000 FORD FOCUS" HE SAID "DON'T TELL ME, THE IGNITION LOCK WON'T TURN, WILL IT." HE INDICATED THAT HE ALONE IS CALLED OUT ON ONE OR TWO FORD FOCUS IGNITION LOCK FAILURES EVERY WEEK. WHILE THIS WAS AN INCIDENT IN WHICH NOBODY WAS INJURED AND NO PROPERTY DAMAGE OTHER THAN THE LOCK HAVING TO BE DESTROYED AS PART OF THE REPAIR BY BEING DRILLED OUT OF THE STEERING COLUMN. THE LOCKSMITH CHARGE FOR THE SERVICE CALL AND REPAIR WAS $186.81. WE SPENT TWO AND A HALF HOURS STUCK IN A SHOPPING CENTER MALL WAITING FOR THE REPAIR. IN MY OPINION SINCE MANY OF THESE IGNITION LOCKS HAVE FAILED BASED ON A NUMBER OF INTERNET SITES CARRYING REPORTS OF FAILURES SIMILAR TO OURS, IT IS MY OPINION THAT FORD SHOULD ORDER A RECALL IN ORDER TO REPLACE SUB-STANDARD IGNITION LOCKS, AND SHOULD REIMBURSE OWNERS SUCH AS US FOR EXPENSE WE'VE UNDERGONE HAVING THEIR DUB-STANDARD LOCKS REPAIRED OR REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199323August 11, 2007
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2002 FORD FOCUS SE 4 CYLINDER SHUTTING DOWN WHILE DRIVING. DASH BOARD GOES OUT AND THEN THE ENGINE SHUTS DOWN. BATTERY WAS REPLACED AND IT IS STILL DOING IT. SOMETIMES IT STARTS BACK UP IF I LET IT SIT FOR AWHILE, BUT SOMETIMES I HAVE TO GET IT JUMPED. VERY UNSAFE AND SCARY WHEN IT SHUTS DOWN WHILE DRIVING ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199039August 10, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THE WEEKEND OF JULY 28TH I HAD FAMILY IN TOWN. WE WERE DOING THE ATTRACTIONS. THE CAR STARTED EVERYTIME WE WERE GOING OR LEAVING ANYWHERE. WENT TO GO HOME AND THE CAR WOULDN'T START. WE HAD THE BATTERY JUMPED AND IT WOULDN'T HOLD A CHARGE. PURCHASED A NEW BATTERY AND MADE IT HOME. THE NEXT DAY REPLACED THE ALTERNATOR. CAR RAN FINE FOR 1 WEEK. WENT TO LEAVE WORK ON THE 6TH OF AUGUST AND IT WOULDN'T START AT ALL. THE BATTERY WAS COMPLETELY DEAD. TOOK THE CAR TO HAVE THE NEW BATTERY AND ALTERNATOR TESTED. NOTHING WRONG W/EITHER ONE. TOOK THE CAR TO FORD DEALERSHIP THEY SPENT 1 1/2 HOURS ON IT AND SAID THEY COULDN'T FIND THE PROBLEM. SOMETHING IS PULLING ON MY BATTERY CAUSING IT TO DIE. TOOK IT BACK HOME AND NOW IT MAYBE THE COMPUTER. HAVE 110,000 MILES ON IT. I WOULDN'T THINK THIS WOULD START HAPPENING ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199046August 10, 2007
ELECTRICAL SYSTEM
THE CAR ALMOST STALLS THEN SURGES LIKE A KICK. IT HAPPENS MOSTLY AT AROUND 30MPH. ALL THE LIGHTS COME ON AND THE SPEEDOMETER AND GAS GAUGE GO ALL THE WAY UP AND THEN BACK DOWN TO ZERO THEN EVERYTHING GOES BACK TO NORMAL. I HAD THE BATTERY REPLACED BUT NOW THE PROBLEM IS BACK AFTER ONLY 2 WEEKS WITH A NEW BATTERY. I TOOK TO A REPAIR SHOP AND THEY CANNOT FIND THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198800August 7, 2007
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
FUSE WAS CONSTANTLY BLOWN FOR LICENSE PLATE LIGHTS, LOSS OF POWER DOOR LOCK FUNCTION VIA THE KEY FOB OR DOOR SWITCHES, FAILURE OF AUTOMATIC DOOR LOCK SYSTEM WHEN DRIVING, AND LOSS OF USE OF TRUNK/DECKLID RELEASE USING THE KEY FOB OR DASH SWITCH. DEALERSHIP DIAGNOSIS DETERMINED THE CAUSE TO BE BROKEN AND SHORTED OUT WIRES LEADING FROM THE SIDE OF THE MAIN BODY OF THE VEHICLE TO THE BASE OF THE TRUNK/DECKLID. REPAIR WAS MADE WITH WIRE SPLICES. NOTE: EARLY 2000 SEDAN MODELS WERE RECALLED WITH A SIMILAR ISSUE. QUITE A FEW HATCHBACK AND SEDAN OWNERS AFTER 2000 ARE EXPERIENCING A SIMILAR ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198803August 7, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION IS LOCKED AND WILL NOT TURN TO THE START POSITION ,I TRIED TO WIGGLE THE STEERING WHEEL TO MAKE SURE THE STEERING WASN'T LOCKED AND ITS LOCKED TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198583August 6, 2007
POWER TRAIN:MANUAL TRANSMISSION
TL*THE CONTACTS SON OWNS A 2001 FORD FOCUS. WHILE DRIVING 55 MPH, THE CONTACTS SON NOTICED SMOKE RISING FROM UNDER THE HOOD, FOLLOWED BY FLAMES. APPROXIMATELY ONE MINUTE LATER, THERE WAS AN EXPLOSION. THE FIRE INVESTIGATOR STATED THAT THE FIRE MAY HAVE BEEN CAUSED BY THE TRANSMISSION. THE FIRE DESTROYED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 70,000. UPDATED 09/12/07 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10198596August 6, 2007
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
INITIALLY THE PROBLEM SEEMED TO BE HESITATION IN THE TRANSMISSION AT HIGH SPEED ON THE HIGHWAY. HOWEVER, IT GRADUALLY WORSENED AND RESULTED IN SURGING AND LOSS OF POWER. THE THROTTLE BECAUSE TOTALLY UNRESPONSIVE AND I HAD TO COAST TO A STOP ON THE SIDE OF A BUSY HIGHWAY. THE CAR IS IN THE SHOP PRESENTLY. GIVEN THE AMOUNT OF DATA OUT THERE TO SHOW THIS IS A COMMON DEFECT FOR THE 2001 FOCUS, I EXPECT FORD TO COVER THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198681August 6, 2007
FUEL SYSTEM, GASOLINE
PERTAINING TO NHTSA CAMPAIGN ID NUMBER 03V482000 AND FORD CAMPAIGN NUMBER 03N01. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198506August 4, 2007
SEATS:MID/REAR ASSEMBLY
RE: NHTSA CAMPAIGN: 00V-418 - - IN JULY 2007 WE BOUGHT A 2000 FORD FOCUS WAGON AS A 2ND CAR. UPON LOWERING THE BACK SEAT TO LOAD ITEMS, THE SEAT SEPARATED FROM THE HINGE. RESEARCHING THIS PROBLEM ON THE INTERNET I LEARNED OF THE ABOVE NHTSA RECALL CAMPAIGN AND CONTACTED FORD. THEY STATE THAT NO RECALL WAS ISSUED FOR MY VEHICLE AND REFUSE ANY FURTHER COMMENT, EVEN THOUGH THE DEFECT IN MY CAR IS EXACTLY AS DESCRIBED IN THE RECALL NOTICE. I EVEN REFERRED THEIR "CUSTOMER RELATIONS" OFFICE TO YOUR WEBSITE AS AN "FYI" BUT THEY ADAMANTLY REFUSE TO REPLY WITH ANY MEANINGFUL RESPONSE. ALTHOUGH I INTEND TO HAVE THE DEFICIENCY REPAIRED AT MY OWN EXPENSE, I AM VERY UNHAPPY WITH FORDS "STONEWALL" TACTIC AND DUE TO THE CIRCUMSTANCES I REFER THIS MATTER TO YOUR AGENCY IN THE EVENT THAT YOU MIGHT BE ABLE TO CONFIRM WHETHER, OR NOT, MY VEHICLE WAS INVOLVED IN A RECALL FOR THE PARTICULAR ITEM CITED IN CAMPAIGN NUMBER: 00V-418 AND/OR IF FORD IS IN VIOLATION OF THE RECALLS MANDATE. THANK YOU FOR YOUR CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198368August 3, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT SHE WAS UNABLE TO TURN THE IGNITION WHEN THE KEY WAS INSERTED. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198414August 3, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
JULY 11, 07 I HAD TO TRAVEL FOR WORK AND THREE HOURS OUT THE CAR STOPPED IN THE ROAD AND AT THAT TIME THE CAR CONTINUED TO ROLL SO I MERGED TO THE SIDE TO GET OF THE ROAD, THE ENGINE LIGHT CAME ON AND DIDN'T START TILL 30MIN LATER. I HAD TO TURN BACK AROUND AND HEAD HOME AND THE CAR CONTINUED TO STOP AND START OVER 20 TIMES TILL I MADE IT HOME. AT TIMES IT WOULD NOT PICK UP SPEED OR IT WOULD DECREASE. 07-26-07 I TOOK IT TO A FORD DEALERSHIP SERVICE CENTER AND THEY BROUGHT UP THAT THE PROBLEM WAS IN THE FUEL PUMP, FUEL FILTER AND PC VALVE AND OTHER ITEMS THAT DID NOT PERTAIN TO THE PROBLEM BUT NEEDED FUTURE ATTENTION. THE LADY WHO HELPED ME TOLD ME I NEED AN UPDATED VERSION OF THE FUEL PUMP AND WAS CHARGED $590.43 FOR EVERYTHING INCLUDING FEES. AUGUST 1ST, 2007 A FRIEND HAD TOLD ME THAT A DEALERSHIP IN HIS AREA WAS REPLACING ALL FUEL PUMPS FOR FORD FOCUS 2001 THAT FAILED WITHIN AN EXTENDED WARRANTY OF 7 YEARS UNDER 100,000 MILES AND THAT THE COMPANY WAS NOT TELLING ANYONE UNTIL THE PART FAILED AND THEY BROUGHT IT IN FOR SERVICE. I LOOKED UP THE CLAIM ON THE INTERNET AND FOUND THAT IT WAS TRUE. I GOT INFORMATION FROM THE DEALERSHIP AND COMPANY THAT MY PARTICULAR VEHICLE NUMBER , WAS NOT INCLUDED IN THE REPLACEMENT PROGRAM. I STILL HAVE NO ANSWER AS TO WHY MY VEHICLE WAS NOT SELECTED WHEN MY CAR CLEARLY SHOWED SYMPTOMS OF THE DEFECTED FUEL PUMP. THE ANSWER I RECEIVE WAS THAT IT COULD BE A VARIABLE OF REASONS INCLUDING WHERE IT WAS MADE AND WHERE THE PART WAS MADE. I WAS ALSO TOLD THAT MY CAR HAS A 3YR WARRANTY AND THERE IS NOTHING THAT THEY COULD ASSIST ME WITH. THE MORE I TRIED TO GET ANSWERS ABOUT THE PROGRAM AND THE CARS INVOLVED, WHO I CAN SPEAK TO OR WHAT CAN I DO TO SOLVE THIS ISSUE THE MORE THE REPRESENTATIVES GOT AGGRAVATED AND RUDE. SINCE FORD WOULD NOT PROVIDE ME WITH DETAILS OR HELP WITH MY FUEL PUMP DEFECT I WANTED TO SEEK HELP THROUGH THE NHTSA TO DO AN INVESTIGATION OF MY VEHICLE IN ORDER TO PUSH A RECALL FOR MY MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198434August 3, 2007
EQUIPMENT
TL*THE CONTACT OWNS A 2002 FORD FOCUS. HE WANTED TO PURCHASE A KAYAK HOLDER FROM THULE. THULE ADVISED HIM THAT THEY WOULD NOT WARRANTY HIS VEHICLE BECAUSE THE ROOF RACK FOR HIS YEAR MAKE AND MODEL DID NOT PASS THERE CRASH TESTS. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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