Ford Focus Complaints

22,326 consumer complaints on file.

#10202818September 12, 2007
POWER TRAIN:CLUTCH ASSEMBLY
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE SHIFTING AT 30 MPH, THE CLUTCH FAILED. THE DEALER REPLACED THE CLUTCH, HOWEVER, THEY NEGLECTED TO REINSTALL ONE OF THE BOLTS AND THE FAILURE RECURRED. NO ADDITIONAL REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 39,000 AND FAILURE MILEAGE WAS 37,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202489September 11, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH REAR PASSENGER WINDOW REGULATORS FAILED ON MY 2002 FORD FOCUS SE WAGON OUTSIDE OF WARRANTY. THE WINDOWS WERE NEVER ABUSED / MIS-USED IN ANY WAY. THIS IS AN OBVIOUS DESIGN OR MANUFACTURING FLAW, YET I HAD TO PAY FOR THE ENTIRE COST OF REPLACING THE REGULATORS. FORD WAS REQUESTED TO PROVIDE SOME ASSISTANCE BUT DECLINED TO OFFER ANY. *JB UPDATED 03/05/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202578September 11, 2007
AIR BAGS, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
DRIVING AT LEGAL SPEED MY SIDE DRIVERS AIRBAG DEPLOYS THEN EXPLODES UNDER MY LEFT ARMPIT CAUSING ME TO LOSS CONTROL, BUT WAS ABLE TO GAIN CONTROL WITHOUT AN ACCIDENT. FORD TECHNICIANS PERFORMED DIAGNOSTICS, NOTICED A SCRAPE ON PASSENGER UNDERCARRIAGE. THERE CONCLUSIONS WAS THAT I MUST HAVE HIT SOMETHING ON THE RODE. THIS WAS A SMALL THREE INCH SCRAPE THAT SO CALLED CAUSED THE AIR BAG DEPLOYMENT. I DON'T BUY THAT. IN MY OPINION, THE BAG SHOULD NOT HAVE DEPLOYED BECAUSE NO ACCIDENT OCCURRED. I SUSTAINED BRUSHES AND LACERATIONS. I DO NOT FEEL SAFE IN THIS VEHICLE AND WILL TRADE IN. AGAIN, THE SCRAPE JUST REMOVED THE UNDER COATING, NO OTHER DAMAGE RESULTED. MY BEST GUESS WAS A ROCK. THESE SAFETY BAGS ARE NOT PREVENTING PERSONAL INJURY, BUT CAUSING THEM. *TR UPDATED 12-12-2007 *BF THE CONSUMER STATED WOULD HAVE TO PAY A $500 DEDUCTIBLE BEFORE THE INSURANCE COMPANY WOULD PAY THE ADDITIONAL FEE. THE CONSUMER PROVIDED AN ESTIMATE FOR REPAIRS. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10202439September 10, 2007
ELECTRICAL SYSTEM:IGNITION
I DROVE MY 2000 FORD FOCUS ABOUT 2 MILES TO THE GAS STATION TO RUN IN FOR MILK. WHEN RETURNING TO THE CAR 3 MINUTES LATER, THE KEY WOULD NOT TURN IN THE IGNITION. LUCKILY WAS ABLE TO WALK HOME AND GET A RIDE BACK TO THE GAS STATION WITH ANOTHER KEY (HOPING IT WASN'T THE IGNITION PROBLEM I'D READ SO MUCH ABOUT). THAT DIDN'T HELP. THE NEXT MORNING I CALLED THE FORD DEALERSHIP, WHICH WAS LITERALLY WITHIN VIEW OF THE GAS STATION. THEY TOLD ME I HAD TO HAVE IT TOWED TO THEIR GARAGE ($45!!! FOR LESS THAN A QUARTER MILE) AND THEN PAY FOR A NEW IGNITION $400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202266September 8, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REF. NHTSA 05V030000 MY DAUGHTER TOOK HER CAR TO REEMY FORD OF JOHNSON CITY TN. TO HAVE THE SAFETY RECALL TAKEN CARE OF. REEMY FORD SAID THEY COMPLIED WITH THE RECALL. SINCE THEN THE DOOR WILL NOT LATCH. THE RECALL STATES IF THE LATCHES DO NOT PASS THE EVALUATION THEY WILL BE REPLACED. WHEN REEMY WAS CALL TO FIX THE PROBLEM THEY TOLD MY DAUGHTER THAT THEY HAD COMPLIED WITH THE RECALL AND THAT WAS NOT THE PROBLEM. LATCH DOES NOT LATCH, SOUNDS LIKE THE RECALL NOTICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202107September 6, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
THE CAR WAS RUNNING HOT HAD TO USE A/C TO KEEP THE FANS TO COOL CAR I TOOK CAR TO MY MECHANIC AND HE FOUND THAT THE SWITCHES FOR THE FANS AND THE REST OF THE CAR WAS BURNED OUT AND WOULD HAVE CAUSE A FIRE IF I HAD NOT BROUGHT THE CAR FOR A CHECKUP IT WOULD HAVE CAUGHT ON FIRE AND I AM 3 MONTHS PREGNANT. 2002 FORD FOCUS .THE MECHANIC HAD TO REPLACE THE SWITCH AND THE WHOLE WIRE SYSTEM IT COST ME $225.00 I AM SCARED IF I DID NOT TAKE THE CAR FOR A CHECKUP TO SEE WHY THE FANS WERE NOT WORKING I DON'T WANT TO KNOW WHAT WOULD HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202124September 6, 2007
ELECTRICAL SYSTEM:IGNITION
PARKED IN A PUBLIC PARKING SPACE AND CAME BACK TO RETRIEVE MY CAR. COULD GET THE KEY IN THE IGNITION BUT COULD NOT TURN IT. TURNS OUT THE IGNITION WAS FAULTY AND HAD TO BE REPLACED BY FORD. EVERYONE I'VE TALKED TO WITH THIS MAKE AND MODEL OF CAR HAS HAD THIS PROBLEM, BUT FORD HAS NOT ADDRESSED IT. THEY CHARGED 400 DOLLARS TO REPLACE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201933September 5, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 2001 FORD FOCUS. ON AUGUST 19, 2007, WHILE DRIVING 10 MPH, THE CONTACT HEARD METAL SCRAPING THE GROUND AND THEN PLASTIC BEING DRAGGED UNDERNEATH THE VEHICLE. SHE IMMEDIATELY STOPPED THE VEHICLE AND DISCOVERED THE FUEL TANK ON THE GROUND. SHE CALLED THE FIRE DEPARTMENT TO GET PERMISSION FOR TRIPLE A TO TOW THE VEHICLE. THE CONTACT STATED THAT THE BOLT THAT HOLDS THE ARM IN PLACE ON THE FUEL TANK HAD NO THREAD REMAINING. SHE FILED A COMPLAINT WITH FORD AND THEY STATED THAT THEY COULD NOT BE OF ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 87,000. UPDATED 12-12-07. *KB UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201958September 5, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING 5 MPH, THE CONTACT HEARD A POPPING NOISE COMING FROM UNDER THE HOOD. SHE THEN NOTICED STEAM RISING FROM THE ENGINE AND THE VEHICLE SHUT OFF. APPROXIMATELY 5 MINUTES LATER, SHE WAS ABLE TO RESTART THE VEHICLE. THE DEALER STATED THAT THE EGR VALVE CAUSED THE FAILURE AND THEY REPLACED THE VALVE AND THE HOSE ASSEMBLY. THE CONTACT STATED THAT THE VEHICLE DROVE ROUGHLY AFTER THE EGR REPLACEMENT. SHE RETURNED TO THE DEALER AND THEY STATED THAT THE ENGINE CAUSED THE FAILURE. AS OF SEPTEMBER 5, 2007, THE DEALER HAD NOT REPLACED THE ENGINE. THE FAILURE AND CURRENT MILEAGES WERE 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201758September 4, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
UPON ENTERING AN INTERSECTION AND HAVING TO STOP AT A STOP SIGN, I PRESSED THE CRUISE CONTROL OFF BUTTON AND APPLIED THE BRAKE. INSTEAD OF SLOWING DOWN, THE VEHICLE INCREASED SPEED, AND TRAVELED INTO THE INTERSECTION. I ATTEMPTED TO TURN OUT OF THE WAY OF ONCOMING TRAFFIC BUT STRUCK A PASSING SUV. END RESULT WAS MY CAR WAS TOTALED AND THE SUV SUFFERED HEAVY DAMAGE. I CONTACTED FORD IN DEARBORN, MI BUT THEY WERE NO HELP. *TR THE CONSUMER STATED THE CRUISE CONTROL WOULD NOT DEACTIVATE WHEN THE BRAKES WERE APPLIED OR WHEN THE OFF BUTTON WAS PRESSED. UPDATED 10/10/07. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10201728September 3, 2007
WHEELS:HUB
2002 FORD FOCUS ZX5- ONE OF THE CENTER CAPS ON THE 16" WHEELS FELL OFF WHILE DRIVING THE VEHICLE. THE CAPS ARE DEFECTIVE SINCE THE TABS THAT HOLD IT ONTO THE WHEEL SEEM TO JUST BREAK OFF (CHEAP). THE CAP COVERS THE LUG NUTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201684September 2, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION CAN NOT BE TURNED WITH KEY INSERTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201639September 1, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
2005 FOCUS WITH APPOX. 18000 MILES, I AM UNABLE TO START MY CAR. IGNITION SWITCH WILL NOT TURN TO CRANK POSITION NOR WILL IT TURN ON ACCESSORIES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201310August 31, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION CYLINDER TOTAL FAILURE. KEY WOULD NOT TURN AT ALL. SEARCH TERM "IGNITION CYLINDER""FORD FOCUS" ON THE NET AND YOU WILL BE AMAZED HOW BIG OF A PROBLEM THIS. WHY A SAFETY ISSUE. WELL, WHAT WOULD HAPPEN IF I STOPPED THE CAR SOMEWHERE AND WAS STUCK IN THE DESERT IN THE 112 DEGREE HEAT, WHICH BY THE WAY IS THE TEMPERATURE THAT EXISTED WHEN IT HAPPENED IN MESA AZ. I WAS LUCKY THE CAR WAS HOME. *TR UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201591August 31, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHEN THE CONTACT PLACES THE KEY IN THE IGNITION, THE KEY FAILS TO TURN AS IF THE STEERING WHEEL IS LOCKED. HOWEVER, THE STEERING WHEEL IS NOT LOCKED. THE DEALER STATED THAT THE FAILURE IS DUE TO A FAILED MECHANISM INSIDE OF THE STEERING COLUMN, WHICH IS COMMON IN VEHICLES OF THIS YEAR, MAKE, AND MODEL. THE IGNITION REPAIR WOULD COST AN ESTIMATED $350. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201303August 30, 2007
AIR BAGS
I WAS IN A CRASH IN A 2007 FORD FOCUS. I WENT FORWARD WITH A FORCE SO GREAT THAT MY COLLAR BONE WAS BROKEN BY THE SEATBELT, BUT THE AIRBAG DID NOT DEPLOY. IF IT HAD, I WOULD NOT HAVE HAD THIS FRACTURE. THE CAR WAS A TOTAL LOSS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10201193August 30, 2007
STEERING
I WAS DRIVING A 2007 FORD FOCUS THAT I HAD RENTED ON A MAJOR HIGHWAY UNDER GOOD WEATHER CONDITIONS, MID-MORNING, GOOD LIGHT, NO CURVES, NO DISTRACTIONS, LIGHT TRAFFIC. THE CAR BEGAN TO VEER TO THE RIGHT. I TURNED THE STEERING WHEEL TO CORRECT IT AND IT DIDN'T RESPOND. WHEN I TURNED IT A LITTLE FURTHER, THE CAR ABRUPTLY TURNED ON A SHARP ANGLE TO THE LEFT. THE STEERNG WAS COMPLETELY OUT OF CONTROL. I SWERVED AGAIN TO THE RIGHT, THEN LEFT. I WAS UNABLE TO MANEUVER IT AND WAS ABOUT TO HIT THE MEDIAN WHEN I WAS HIT ON THE DRIVER'S SIDE DOOR (I CROSSED THE FAR LEFT LANE IN FRONT OF ANOTHER DRIVER). THE IMPACT CAUSED THE SIDE OF THE CAR TO INDENT MORE THAN 1 FOOT. I WAS WEARING MY SEATBELT. I WAS FORCED FORWARD SO HARD THAT THE SEATBELT BROKE MY COLLAR BONE. I ALSO HAVE SEVERAL BROKEN RIBS AND A HAND INJURY. THE AIR BAGS DID NOT DEPLOY. THE STEERING WENT COMPLETELY OUT OF CONTROL. THE CAR IS CURRENTLY UNDER EXAMINATION BY ENGINEERS WHO HAVE TOLD ME THAT I'M LUCKY TO BE ALIVE, GIVEN THE DAMAGE TO THE CAR, WHICH IS A TOTAL LOSS; I HAD TO BE EXTRICATED FROM IT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10201177August 29, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE FIRST TIME I COULDN'T GET THE KEY INTO THE IGNITION. THEN AFTER 30 MINUTES I GOT IT TO GO IN. THEN WHEN I PARKED, I COULDN'T GET THE KEY OUT. SO I DROVE HOME. HAD TO CALL A LOCKSMITH TO COME DRILL OUT THE CYLINDER AND PUT A NEW ONE IN--$220. THIS HAD NEVER HAPPENED BEFORE. EVEN THOUGH NO ONE WAS HARMED BY THIS DEFECT ON MY 2000 FORD FOCUS WITH 51,000 MILES ON IT, I WAS VERY INCONVENIENT FOR ME. WHAT IF I HAD BEEN TRAVELING ALONE AT NIGHT AWAY FROM THE CITY AND LOCKSMITHS AND MY CAR WOULDN'T START BECAUSE THE KEY WOULDN'T TURN OR GO IN? I WOULD BE STRANDED. THAT TO ME IS A SAFETY ISSUE. A QUICK SEARCH ONLINE SHOWS THAT THERE ARE THOUSANDS OF FOCUS OWNERS WHO HAVE HAD THIS SAME PROBLEM AND FORD HAS DONE NOTHING ABOUT IT. THERE SHOULD BE A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200957August 28, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY CAR WAS RUNNING FINE THEN SUDDENLY THE IGNITION SWITCH WON'T TURN. TUMBLER BROKE $350 AT DEALERSHIP. COMMON PROBLEM WITH THESE CARS, YET DEALER WON'T WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201039August 28, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION LOCKED WHILE ATTEMPTING TO START THE VEHICLE. SHE HAD TO STRIKE THE TIP OF THE KEY WHILE IT WAS STILL IN THE IGNITION FOR THE VEHICLE TO BE STARTED. THE DEALER REPAIRED THE VEHICLE IN JUNE OF 2006, HOWEVER, THE FAILURE RECURRED IN AUGUST OF 2007. THE DEALER WOULD NOT REPAIR THE VEHICLE BECAUSE THE WARRANTY EXPIRED. THE CURRENT MILEAGE WAS 57,834 AND FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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