Ford Focus Complaints

22,326 consumer complaints on file.

#10256169January 24, 2009
SUSPENSION:REAR
WE PURCHASED OUR 2005 FORD FOCUS ZX4 SES BRAND NEW IN FEBRUARY 2005. SINCE THE DATE OF PURCHASE WE HAVE HAD TO REPLACE THE REAR TIRES 5 TIMES, TWO OF THE 5 TIMES WE REPLACED THE WHOLE SET. THE ORIGINAL FACTORY TIRES ON THE REAR OF VEHICLE (YOKOHAMA 205/50/ZR16) WERE BALD AT 11,000 MILES. AT THAT TIME WE REPLACED THEM WITH 4 NEW YOKOHAMA TIRES. SIX MONTHS LATER, WE HAD TO BUY ANOTHER COMPLETE SET OF TIRES (MICHELIN/205/55/R16) BECAUSE THE TIRES IN THE REAR WERE CUPPING AND WEARING IN A DIAGONAL CROSS PATTERN. WE TOOK THE VEHICLE TO FORD BOTH TIMES AND THEY DENIED THAT THERE WAS ANY FACTORY DEFECTS ON THE VEHICLE. FORD CLAIMED IT MUST BE AN ALIGNMENT ISSUE, WE PAID $79.99 FOR A 4 WHEEL ALIGNMENT, AND EVEN HAD THE FRONT END CHECKED, AS WELL AS SHOCKS AND STRUTS, AND FORD CLAIMED THERE WAS NOTHING WRONG. SINCE THEN, WE HAVE HAD TO REPLACE THE TIRES 3 MORE TIMES, JUST LAST WEEK BUYING TWO NEW TIRES FOR THE REAR. WE REPLACED TIRES ON 7/13/2006 (16,463 MILES), THEN ON 7/6/2007 (25,926 MILES), THEN ON 1/16/2009 (43, 556 MILES). ALL OF THE TIRES PURCHASED HAD 80,000-85,000 MILE WARRANTIES ON THEM. FORD REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM WITH THESE VEHICLES, AND CLEARLY OUR VEHICLE IS NOT THE ONLY ONE TO EXPERIENCE THIS PROBLEM. REFERENCE OIB-NHTSA, TSB #19064. FORD SHOULD BE FORCED TO FIX THE DEFECTS WITH THESE VEHICLES, AT NO COST TO THE CONSUMERS WHO PURCHASED THEM IN GOOD FAITH. WE SHOULDN'T HAVE TO INVEST $3,000 IN COSTS FOR TIRES IN 3.25 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256196January 24, 2009
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY 2003 FORD FOCUS KEY WOULDN'T NOT TURN. IT FINALLY BROKE OFF INTO THE IGNITION SWITCH WHICH LEFT MY DAUGHTER STRAINED AT CAPTAIN D'S. WE HAD TO HAVE IT TOWED HOME. WE ARE HAVING A HARD TIME GETTING IT FIX WHEN YOU'RE ON A LOW BUDGET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256071January 23, 2009
ELECTRICAL SYSTEM
KEY ON 2003 FORD FOCUS WILL NOT TURN. STARTED ACTING UP 3 MONTHS OF OWNING. NO LONGER UNDER WARRANTY SINCE IT IS 5+ YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256075January 23, 2009
TIRES, TIRES:TREAD/BELT
COOPER COBRA RADIAL G/T - TREAD SEPARATION - ON ALL 4 TIRES. HAPPENED OVER A PERIOD OF 3 YEARS. ONE INCIDENT LEFT US STRANDED FOR 5 HOURS ON A BUSY HIGHWAY IN MARYLAND. DOT # U9V9 C28 0605 SIZE P195/60R15. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10255998January 22, 2009
AIR BAGS:FRONTAL
MY MOTHER WAS PARKED IN THE CAR AND MOVED THE GEAR ACCIDENTALLY TO DRIVE RATHER THAN REVERSE TO BACK OUT OF HER PARKING SPACE AND PUSHED ON THE GAS WHICH INEVITABLY WENT FORWARD INSTEAD OF BACKWARDS AND HIT A CURB AND BARRIER, APPROX. 4-5 FT. IN FRONT OF HER. THIS CAUSED THE DRIVERS & PASSENGER AIRBAGS TO DEPLOY WHICH DESTROYED THE WINDSHIELD. NOW THE CAR WAS NOT OBVIOUSLY GOING FAST AT ALL AND THERE IS NO WAY THESE BAGS SHOULD HAVE DEPLOYED. VERY BAD SITUATION. WE HAD TO PAY $250.00 TO REPLACE THE WINDSHIELD AND ARE CURRENTLY GETTING PRICE QUOTES TO REPAIR THE AIR BAG SYSTEM WHICH SO FAR, EXCEEDS THE VALUE ON THE CAR... *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10255147January 15, 2009
ENGINE AND ENGINE COOLING
2000 FORD FOCUS STALLS ON RIGHT HAND TURNS ONLY THE PROBLEM HAS BECOME A PROBLEM NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255156January 15, 2009
SUSPENSION:REAR
THE REAR OF THE CAR JERKS/PULLS AROUND. IT IS VERY HARD TO KEEP CONTROL OF THE VEHICLE WHEN THIS HAPPENS. THOUGHT IT WAS AN ALIGNMENT PROBLEM. AFTER HAVING FOUR WHEEL ALIGNMENTS DONE, THE PROBLEM STILL EXISTED. SEVERAL MECHANICS TRIED DIAGNOSING THE PROBLEM WITH NO LUCK. FINALLY ONE MECHANICS WAS ABLE TO PINPOINT THE PROBLEM. SEEMS THE REAR LOWER ARM ASSEMBLIES ARE FAILING (DEFECTIVE OR WEAK PARTS). MY WIFE WAS IN AN ACCIDENT A FEW WEEKS AGO WHICH I BELIEVE MAY HAVE BEEN DUE TO NOT BEING ABLE TO CONTROL THE CAR (BACK END BASICALLY DOES WHAT IT WANTS TO DO) THIS IS NOT AN ISOLATED PROBLEM. I KNOW OF THREE OTHER PEOPLE WITHIN A TEN MILE RADIUS WHO ARE ALSO HAVING THE SAME PROBLEM WITH THERE FORD FOCUS. THIS IS DEFINITELY A SAFETY ISSUE WHEN IT TAKE EVERY LITTLE BIT OF EFFORT TO KEEP YOUR CAR IN CONTROL ESPECIALLY ON SNOW COVERED ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255209January 15, 2009
SUSPENSION:REAR
MY 2005 FORD FOCUS WHICH I BOUGHT NEW OFF THE DEALERSHIP NOW HAS 100000 MILES ON IT. WITHIN THE PAST YEAR, WHILE DRIVING, THE BACK END FISHTAILS BACK AND FORTH AS IF IT IS BEING HIT BY A STRONG WIND. AS SOON AS I TOLD A REPAIR SHOP THIS THEY IMMEDIATELY RECOGNIZED THE PROBLEM BECAUSE THEY HAVE HAD MANY OTHER FOCUS OWNERS COMPLAINING ABOUT THE SAME THING. THE REAR CONTROL ARM ASSEMBLY IS DEFECTIVE. THIS IS NOT SOMETHING THAT SHOULD NEED TO BE EVER CHANGED ON A VEHICLE. THE REPAIR SHOP SAID THAT WHEN THEY ORDER A NEW ONE FROM FORD, THE NEW ONE SENT IS MUCH STRONGER AND BULKIER WHICH TELLS THEM THAT FORD IS AWARE OF THIS DEFECT. THE REPAIR BILL FOR THIS IS OVER $1200! THIS IS VERY DANGEROUS AS YOU FEEL YOU ARE LOOSING CONTROL OF THE VEHICLE AT ANY TIME. UPON HEARING THIS, I CONTACTED MY PARENTS WHO ALSO HAVE A FORD FOCUS AND THEY SAID THAT THOUGH THEY HAVE ONLY HALF THE NUMBER OF MILES ON THEIR VEHICLE IT IS ALSO A 2005 MODEL AND IT HAS STARTED TO DO THIS ALSO TO THEM BUT THEY DIDN'T KNOW WHAT TO THINK, IF IT WAS JUST BAD ROADS OR WHAT. VERY DANGEROUS AND FORD HAS NO RESPONSE TO MY QUESTIONS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255057January 14, 2009
VISIBILITY:WINDSHIELD, TIRES
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE VEHICLE HAS GOODYEAR TIRES, SIZE P19560R15 (NA). THE CONTACT STATED THAT THE TIRES HAD A SLOW LEAK, WHICH FORCED HER TO PLACE AIR IN THEM EVERY WEEK OR TWO WEEKS. SHE STATED THAT THE DEALER SOLD HER A DEFECTIVE VEHICLE DUE TO THE TIRES AND CUP HOLDER. THE DEALER STATED THAT ALL OF THE TIRES WERE GOOD AND CONTAINED NO FAILURES. IN ADDITION, THERE WAS A CRACK ON THE WINDSHIELD WHEN THE VEHICLE WAS PURCHASED. THE TIRE LINE WAS UNKNOWN. THE FAILURE MILEAGE WAS 32,000 AND CURRENT MILEAGE WAS 36,000. UPDATED 2/23/09 *CN UPDATED 02/25/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254846January 13, 2009
WHEELS
TL*THE CONTACT OWNS A 2000 FORD FOCUS. SPORADICALLY, THE CONTACT WOULD HEAR A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE ALONG WITH A VIBRATING SENSATION. UPON FURTHER INSPECTION, HE NOTICED THAT THE REAR DRIVER'S SIDE WHEEL AND BRAKE DRUM ASSEMBLY WERE ABNORMALLY LOOSE. THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V303000 (WHEELS:LUGS/NUTS/BOLTS); THEREFORE, THEY WOULD NOT ASSUME FINANCIAL RESPONSIBILITY FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254853January 13, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT THE KEYS HAVE BEEN STUCK IN THE IGNITION FOR OVER A WEEK AND CANNOT BE REMOVED. HE WENT TO A LOCKSMITH AND THEY REPLACED THE IGNITION AT THE COST OF $125; HOWEVER, THE FAILURE WAS STILL NOT CORRECTED. HE CALLED FORD CUSTOMER SERVICE AND WAS INFORMED THAT NOTHING COULD BE DONE TO ASSIST. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254588January 12, 2009
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2001 FORD FOCUS RECALL FOR FAULTY FUEL PUMP. *NJ THE CONSUMER STATED OVER THE LAST FEW MONTHS THE VEHICLE HAS STALLED SEVERAL TIMES. THE CONSUMER DISCOVERED A RECALL, BUT THE DEALER WANTED TO CHARGE 95.00 JUST TO PERFORM A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF THE PROBLEM AND THE TEST WOULD ONLY DETECT A FAULTY FUEL PUMP WHEN IT WAS IN FAILURE MODE. THE TEST WOULD NOT REVEAL A PROBLEM SINCE THE FAILURE ONLY OCCURRED ON THE ROAD AND ON AN INTERMITTENT BASIS. *JB UPDATED 04/20/10 THE CONSUMER STATED FOR YEARS HIS DAUGHTER HAD PROBLEMS WITH THE VEHICLE STALLING. UPDATED 05/07/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254747January 12, 2009
WHEELS
SINCE 2003 I'VE HAD TO REPLACE NUMEROUS TIRES (5) AND ONE WHEEL HUB DUE TO GOING OVER ROUGH, BUT NOT USUALLY HAZARDOUS ROAD PROBLEMS, SUCH AS A SMALL/MEDIUM POTHOLE. MY CAR IS IN THE SHOP, YET AGAIN, HAVING A TIRE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254798January 12, 2009
AIR BAGS:FRONTAL
WAS DRIVING DOWN THE ROAD STARTING FEELING DIZZY AND BLACKED-OUT. HIT A LIGHT POST TOTALED THE WHOLE CAR FROM THE FRONT BOTH FRONT TIRES CAME OFF WHEN I HIT. THE AIR BAGS NEVER CAME OUT. I BROKE MY 11TH RIB AND MY BODY WAS ALL BRUISED UP. I HAVE PICTURES OF THE BRUISES AND OF THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10254360January 9, 2009
LATCHES/LOCKS/LINKAGES, STEERING, EQUIPMENT, ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS IGNITION CYLINDER FAILED TWICE IN 4YRS. THIS LAST TIME I WAS STRANDED IN THE COLD, BY MYSELF AT 1AM. MISSING WORK, SPENDING MONEY ON TOWS, PARTS AND LABOR ADDS UP. NOT TO MENTION THE DANGER INVOLVED WITH BEING STRANDED, ALL BECAUSE YOUR KEY WONT TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254361January 9, 2009
EQUIPMENT, ELECTRICAL SYSTEM:IGNITION
THIS CAME OUT OF NOWHERE. ONE DAY THE KEY WOULD NOT TURN OVER. IT WAS AS IF THE STEERING COLUMN WAS LOCKED. WE GOOGLED THE PROBLEM AND FOUND THAT IT IS VERY COMMON IN FORD FOCUS'S BUILT BETWEEN 2000-2003. THE QUICK FIX WAS TO CARRY A HAMMER AROUND AND GIVE IT A HIT WHEN THE KEY GETS STUCK. THIS HAS WORKED PRETTY WELL UNTIL THIS MORNING. IT TOOK ME 15 MINUTES TO START THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253970January 6, 2009
ELECTRICAL SYSTEM:IGNITION
2007 FORD FOCUS- KEY STUCK IN IGNITION WILL NOT COME OUT DEALER SAY COST WILL BE OVER $400.00 IT IS A PROBLEM NOTED BY FORD, BUT WILL NOT COVER ANY COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253989January 6, 2009
ELECTRICAL SYSTEM:IGNITION
IGNITION SWITCH LOCKED UP. THE KEY WOULD NOT TURN IN THE LOCK. REQUIRED TOW IN AND DEALERSHIP TO REPLACE THE IGNITION SWITCH @ $600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254019January 6, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2002 FOR FOCUS. I HAVE BEEN THROUGH A TOTAL OF 6 WINDOW REGULATORS. I KNOW THAT THIS IS PROBABLY NOT THE BIGGEST ITEM TO BE REPAIRED ON THE CAR I JUST WANT SOMETHING DONE ABOUT IT. THIS COULD REALLY BE A SAFETY HAZARD FOR SOME PEOPLE. SAY YOU WERE DRIVING DOWN THE ROAD AND BECAUSE FORD MOTOR COMPANY USES PLASTIC REGULATORS YOU WINDOW FALLS.......AND SHATTERS!!!! THAT WOULD BE REALLY BAD YOU COULD GET GLASS IN YOUR EYES AND ALL OVER THE PLACE WHICH COULD CAUSE AN ACCIDENT. I WOULD JUST LIKE SOME WAY TO GET FORD MOTOR COMPANY TO PUT A RECALL ON ALL WINDOW REGULATORS ON MODELS OF THE FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254043January 6, 2009
STEERING
WENT TO START MY CAR AND THE KEY WOULD NOT TURN AND THE STEERING WHEEL WAS LOCKED. I TRIED EVERY TRICK IN THE BOOK. I HAVE HAD THIS HAPPEN IN THE PAST, AND BY TURNING THE STEERING WHEEL, I WAS ABLE TO START THE CAR. NOT THIS TIME... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus