Ford F-150 Complaints

39,812 consumer complaints on file.

#11585824April 29, 2024
STRUCTURE, SUSPENSION
The contact owns a 2015 Ford F-150. The contact stated that while an independent mechanic was performing an oil change on the vehicle, the contact was informed that there was a hole in the passenger's side subframe, at the cross member and transmission connecting point. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 39,970.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585830April 29, 2024
UNKNOWN OR OTHER
Battery drain issue caused by over the air updates causing Low Battery warnings to occur. This issue has been repeatedly looked at and brought to the dealership since purchase. Alternator replaced at dealership. Battery replaced at dealership. Updates forced by dealership, multiple times. Battery minder installed to ensure start during winter months due to constant BMS warnings of 12V Battery State of Charge Low and infotainment Low Power Mode notifications. OTA update currently causing this issue. Attempted to clear by personally, by plugging battery minder in overnight for consecutive nights, prior to booking 40k mile service with dealership. Brought in for service, found battery state of charge reading below 50%. Recovered to above 70%. Requested I let the OTA attempt to complete overnight. OTA has continued to fail for the last 3 days, even while on the battery minder. Vehicle is driven at least 1 hour per day. BMS sensor installed: ML3T-10C652-BA. Due to the power consumption reduction saving functions of the system, low power mode causes functions and features of the vehicle to slowly turn off and support only the driver access when in low power mode. This includes terminating the gateway module that the OTA update is required to verify and validate completion with. This also changes reported settings in the infotainment system to appear as if the driver has deactivated WiFi, causing an inaccurate assessment of issues by technicians. A low enough state of charge, even when inaccurate, can cause the vehicle to fail to start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585846April 29, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My truck has BlueCruise technology. I have noted that the technology can be dangerous and drive me off the road, particularly in an area of an Interstate I drive often. Each time I go through that area, it will drive me off the road if I don't catch it. Always in the same place and in the same way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585867April 29, 2024
ENGINE, POWER TRAIN
The contact owns a 2019 Ford F-150 Commercial Vehicle. The contact stated while the driver was driving 65 MPH and depressing the accelerator pedal, the vehicle failed to respond and was jerking significantly. The check engine warning light and other unknown warning lights were illuminated. The driver was able to veer to the side of the road. The contact stated that there was smoke coming from the engine. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the mechanic, where an unknown repair was performed; however, the failure persisted. The vehicle was taken to the dealer, where the contact was informed that there was an excessive amount of transmission fluid inside the vehicle; however, no other failure was found. The contact stated that the vehicle was jerking, and leaking fluid, and there was smoke coming out from underneath the hood. The vehicle was taken to the independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. Additionally, the contact sent work orders and repair bills to the manufacturer. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585878April 29, 2024
POWER TRAIN, ELECTRICAL SYSTEM, SERVICE BRAKES
If you pull onto a road and try to accelerate, the vehicle is unresponsive. The RPMs will increase, yet the vehicle drive train (10 Speed Transmission) is unresponsive for several seconds. This has been an ongoing issue with the vehicle since new and was first reported to Ford Customer service on Jan 2022. Ford has made several attempts to fix this issue, yet the transmission continues to fail with the same issue. This is a critical safety issue that jeopardizes the passengers in the vehicle. Vehicle parking brake engages without notice. At any given time, the electronic parking brake engages without warning and you have to manually release. While sitting at a controlled intersection, on an inclined street, waiting for traffic light to change, with vehicle in Drive, foot on the brake, the electric parking brake engaged. Vehicle shift lever moved to the park position on its own. Vehicle engages it's parking brake and moves shift lever into Park while sitting in traffic is very dangerous. Vehicle shift column failed in drive and vehicle would not move or run. This caused drive train to lock in place, freezing all four tires. Ford had to drag truck onto flat bed with tires locked. It had to be dragged off flatbed when delivered to Ford dealer for repair. They had to put grease down on the flatbed so truck would slide off without tires rolling. While at the dealership, the mechanic had to manually disconnect the calipers in order to move vehicle. The safety backup features failed and would not release wheels (lever under steering column).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585911April 29, 2024
ENGINE
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, the engine made rattling sounds, and the vehicle experienced rough idling. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 34,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585927April 29, 2024
ENGINE
The contact owns a 2019 Ford F-150. The contact stated that while changing their oil he noticed a large consumption of oil was being used very rapidly. The contact filled the engine with oil for a second time and noticed the failure persisted no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed as a failure with the engine which caused rapid oil consumption and low oil levels which needed to be repaired. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 76,000. No VIN was included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585674April 28, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The Instrument Panel Cluster will reboot when driving leaving the panel blank with no speedometer or other vital information. The system will reboot after a short time, sometimes multiple times and has occurred when driving at speeds of 30, 35, 50, 65 mph. This reboot leaves the driver without vital information, causes confusion and is a distraction putting the safety of all occupants at risk. This has happened a multiple times and may be is similar to SSM 50294 where emojis causes the Instrument Panel Cluster to go blank or reboot during incoming or outgoing phone calls where there are emojis alongside the text of a name of contact. Unfortunately, I did not learn of this error until I had dropped the vehicle at the dealer and researched myself. I have a heart emoji next to my wife's name and would gladly remove this, but the dealer indicates a full $1000 reboot of multiple systems is the protocol in accordance with Ford manuals and diagnostic trees. I am working with a dealer, but they have been uncooperative in terms of recreating the problem and are only seeking a paid solution with the reboot the entire system an no assurance that this will work. As mentioned above, it seems that this is similar to SSM 502947 for other 2021 F-150s, but the dealership will not confirm and Ford indicates my vehicle is not effected by this error according to my VIN. System failure warnings are also sent to the Ford mobile app when this reboot happens, these warnings are for the Tire Pressure Monitor System, Restraints Indicator Lamp and Antilock Brake Fault. The Ford dealership has had my vehicle for over two weeks with this issue and has not communicated any inspection or attempt to recreate the issue. There is not a repair invoice yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585627April 27, 2024
SERVICE BRAKES
I was stopped at a red light when all of a sudden with no warning my brake peddle went to the floor and my truck started rolling backwards. I was terrified, but luckily there was no one behind me else I would have hit them. I have a scheduled appointment with a ford dealer to check the brakes on Monday May 6th 2024. I looked up the issue and apparently some F150s have been recalled for a brake fluid leak from the brake boosters master cylinder- recall # 20S31 (22V150000). But my truck doesn't have any recalls?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585397April 26, 2024
ENGINE
The contact owns a 2009 Ford F-150. The contact stated while starting the vehicle, the engine rattled. No warning light was illuminated. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The failure recurred. The vehicle was then taken to an independent mechanic, who diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585501April 26, 2024
POWER TRAIN
Transmission slips and shifts erratic. Sometimes it hesitates and lacks power. It's dangerous due to being unpredictable in operation. Vehicle has been in dealership and "found to be normal." I was blown off. It has always shifted jerking and shifting erratic. They said "nothing could be done about it and this is the way it is.. " Now I find out there is a service bulletin that addresses the issue but Ford will NOT FIX IT because I am 3 DAYS OUT OF WARRANTY. Still in mileage at 44k. This is a safety issue and a recall should be issued due to the massive number affected drivers and Ford's absolute unwillingness to own their defect!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585503April 26, 2024
POWER TRAIN
The contact owns a 2016 Ford F-150. The contact stated while driving 60 MPH, the transmission became very difficult to shift into first gear. The contacted that the transmission was partially engaged. No warning light was illuminated. The vehicle was able to restart but the failure persisted. The vehicle was towed to a dealer where it was diagnosed as a failure with the leadframe. The contact was informed that the leadframe needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but instructed the contact to call the NHSTA Hotline for assistance. The failure mileage was 68,878. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585207April 25, 2024
POWER TRAIN
The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission began to shift erratically. The vehicle returned to normal functionality, but the failure became a regular occurrence. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585258April 25, 2024
ENGINE
I took my truck in because of a check engine light and an occasional strange noise. They ran an EEC test and the code was P0390. My F150 was 5 quarts of oil low, even though it has been changed within a few thousand miles. The dealer's garage said they did a PCM update and added the oil. Discussing this with Ford's Customer Relations Rep they suggested I start a file with you, in case there is ever a recall. There is a bulletin related to my issue; #19-2365
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585260April 25, 2024
POWER TRAIN
The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The service vehicle warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission lead frame. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N01. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585267April 25, 2024
POWER TRAIN
problems with transmission suddenly downshifting or not shifting out of low gear...could possibly cause a accident from the rear...no...no...called dealer was told no recall on my particular vehicle...no warning light as of yet but speed odometer acts crazy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585269April 25, 2024
ENGINE, ELECTRICAL SYSTEM, SEAT BELTS
My 2015 Ford F-150 truck has had multiple issues related to performance issues, with only 80,000 miles on it. I have had issues with it losing power while driving, both with and without towing a trailer where it just powers down on the highway from 70-75 mph down to 40-50 mph in traffic. I usually just have to pull over, turn the engine off and then turn it back on and everything runs normal. It is currently at Phil Long Ford in Colorado Springs, CO, having the short block and driver side cylinder head replaced at 80,000 miles because it was smoking out the exhaust and they determined that it had coolant leaking into the #4 and #5 cylinders. This is after it had a completely new engine installed at 75,000 miles due to coolant leaking into the 3# cylinder and causing severe damage to the engine. It was in the repair shop from August 2023 until late December 2023 because the engines were are backorder. The Passenger side cylinder heads are currently on a 13 month backorder according to the dealership, which is why they are only replacing the short block and Driver side cylinder head this time, after only 5,000 miles on the replacement engine. I have also received multiple recall notifications regarding this vehicle, the most recent of which was on 4/22/2024 for #24E03 POWERTRAIN CONTROL MODULE SOFTWARE UPDATE, none of which have been repaired during the multiple times and extended durations that my vehicle was at the Ford dealership for repairs. Two recalls existed and should have been repaired when my vehicle was at the dealership between August and December of 2023, and the most recent recall shows "No Remedy Available" for a PCM Module Software Update?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585301April 25, 2024
POWER TRAIN
I have had multiple issues concerning the transmission on my 2018 F-150. The issue that occurs most is after starting the truck and shifting into forward, the vehicle jumps from 1st, to 4th, and quickly back to 2nd gear. When it shifts back to 2nd gear the truck feels like it is being hit hard from behind. When it finally engages, the transmission skips 3rd gear every time. At times the transmission disengages when attempting to get into traffic from a side street. When the transmission does engage, the vehicle shutters hard, goes into too high of a gear, and has trouble getting to speed. I need to let off the gas to allow the transmission to downshift. Once again when it downshifts, it feels as if I am being hit hard from behind. When in city traffic, the transmission occasionally feels like it shifts into neutral when the vehicle is at low speeds. The engine races to high RPMs, the transmission engages, and the truck feels like it was hit by another car. I have also experienced shifting issues when attempting to safely pass other vehicles. The transmission had trouble shifting and I was left in the passing lane with a transmission that won't engage. Recently (04/23/2024) the transmission shifted from 1st, to 7th, to 2nd, to 7th, and to 4th. The wrench icon illuminated on my dashboard. I was less than a quarter mile from home. The transmission would not shift out of 1st after this. My F-150 has less than 60,000 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585316April 25, 2024
UNKNOWN OR OTHER
After driving on hwy for about 2 hours the air conditioning stops working or works intermittently. Noticed it started working again after stopping for a few minutes for highway construction but a few minutes after getting back on the road stopped working again. Evaporater may be freezing because I can hear the fan running on high but no air is coming out of vents. Not sure if TSB has been issued for this can be a safety issue as well because I cannot defog / defrost windshield or rear windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585304April 25, 2024
VISIBILITY/WIPER
Shortly after purchasing my new 2023 F150 Lariat (In December 2023), I noticed that the Driver side Sun Visor was extremely loose when moving the visor from the center mount to the block the sun from coming in from the side window. I noticed that the visor was bouncing in the mount (near the A-piller). I put my hand on it and it felt as if it was about to fall out. Checked the passenger side and same thing. Tried tightening the screw and no joy. There is no way that someone installed these things and didn't notice. I had a 21 XLT and didn't have this problem. I had it in the dealer twice. I tried to secure it, but didn't help. The dealer attempted to fix but then they told me it was normal. When I was leaving the dealer, I moved the driver's visor and it fell out of the mount. They put it back in and ordered a new retention nut and screw. A few months later they replaced the parts but the visors were sloppy loose. The driver side fell out again (fortunately I wasn't driving). I wound up coming up with a fix myself. In any case, If the visor falls out when someone is driving, it can absolutely cause a major distraction and possible accident. Mine is not the only vehicle that has this issue. I started a thread and received numerous responses. [XXX] . I'm sure that there are thousands of trucks out there with this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford F-150