Ford F-150 Complaints

39,812 consumer complaints on file.

#11623043November 1, 2024
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES
Bought an electric truck in May of 2023 that is frequently malfunctioning while on the road. Turn signals and hazard lights becoming unusable. Gauges w/ speed are turning off and on while driving. All safety features become disabled. Video of multiple occurrences are available and have been submitted to ford. Would someone please help me and atleast reach out to see the videos of what this truck is doing. I have extensive documentation of my attempts to get this vehicle repaired or off the roads through the BEV specialist. My emails are ignored and my phone calls are put in endless loops before being hung up on. I have been trying for 6 months to get them to make my truck safe. I’m scared me and my family or possibly other motorist are going to be hurt if this situation is not fixed. I know I shouldn’t keep driving it but I have to get to work. Purchased an extended warranty for thousands of dollars but after taking to 3 dealerships multiple times a piece no repairs to the computer have been made and they literally have documented they are trying a temporary method for “testing” out unproven “wire overlayment” to bypass an issue with a harness bc they dont want to “condemn” an expensive module on the truck. The computers that control this electric vehicle are failing and I’m scared what is going to happen when if completely goes out while I’m driving at 70 on the interstate. If someone would please look at the service transcripts, my emails to ford, and videos of this vehicle malfunctioning I would be sincerely grateful and appreciate any guidance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623047November 1, 2024
WHEELS, ELECTRICAL SYSTEM
Right Price Auto stated that they would do repairs 2000 ford f150 XLT purchased truck, they supposedly repaired gas gage however bad battery & rear tires(extremely bald) were left untouched & kept lying about getting tires replaced(rather they were used tires or not),just constantly keep lying...... Also keep lying about repairing my 2015 ram 1500 5.7V8 big horn stating they fixed it(Misfire on #8),with all the lying & scheming(Now all Coil packs(8) & spark plugs(16) needs to be replaced),trucks are just sitting in my yard,2000 f150 bad battery & bald tires in rear(unsafe to drive),I feel cheated, they sold my trade in(2003 dodge ram 1500)with in a week & leave my son & I with trucks that are inoperable, they stated these things would be repaired before we signed any papers but once we signed AS-IS document they started with the lying & scheming, either I want these matters fixed or I want the $2000 back for my trade in & the $500 cash they took off my debit card for a total of $2,500 & the $1500 cash down payment I gave them for the ford f150 for a total of $4,000, We have trucks that are no use to us or they need to fix them, I'm not making anymore payments til these problems are resolved, period....I made the first payments that were due(giving them the benefit of doubt) thinking the company would repair the trucks but no they act as if nothing is wrong & expect me to keep paying them, which I refuse, if this is not fraud I don't know what is & to think I brought a SUV from 2 years ago (no problems whatsoever) So I return to purchase from them again & they [XXX] my son [XXX] old) & myself over, WOW!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623086November 1, 2024
POWER TRAIN
The contact owns a 2011 Ford F-150. The contact stated while driving 60 MPH, the vehicle jerked and jumped. The contact stated that the speed odometer seized, and the transmission downshifted to 4th gear. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove to the intended destination with the transmission in 4th gear. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of Customer Satisfaction Program: 19N01; however, the contact was informed that the program had expired in 2019. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623123November 1, 2024
POWER TRAIN, ENGINE
The contact owns a 2016 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle downshifted with the check engine and transmission warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,297.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623179November 1, 2024
ENGINE
Cam phaser rattling along with timing chain is slipping. This same year, make and model has a known recall and is a known issue but because my specific VIN isn’t showing it for will not resolve it. I bought the 2020 f150 in 2022 and this is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622878October 31, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Ford F-150. The contact stated while the vehicle was parked, the contact attempted to start the vehicle; however, the vehicle failed to start. The contact stated that the failure was intermittent. The contact stated that occasionally after the vehicle had been driven and parked, the vehicle failed to restart as intended. The contact stated that the failure caused him to be stranded without a vehicle several times. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622934October 31, 2024
POWER TRAIN
PASSENGER SIDE REAR AXLE BOLT BROKE. Ford says the broken bolt could result in loss of drive power putting drivers or others at risk. Local Ford dealer confirmed axle failure and asked me to not drive the vehicle until they could get a replacement axle assembly installed which could take 1-4 weeks. There were no warning lamps or messages. I thought I could hear an unusual sound from the rear of the vehicle. The unusual sound occurred at around 57000 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622951October 31, 2024
POWER TRAIN
Transmission range sensor failure. I do not remember ever receiving a recall letter after I purchased the truck used. Truck will no longer start or show what range it is in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622977October 31, 2024
ENGINE
The contact owns a 2016 Ford F-50. The contact stated while driving approximately 70-75 MPH, the vehicle unexpectedly downshifted to 3rd gear. The contact pulled over to the side of the road, turned off, and restarted the vehicle, and the vehicle drove normally. The “WRENCH” symbol was briefly illuminated. The vehicle was taken to the dealer and an unknown recall update was performed. The failure persisted and the vehicle was returned to the dealer. The dealer was unable to diagnose the vehicle. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622984October 31, 2024
ENGINE
The contact owns a 2018 Ford F-150. The contact stated that the vehicle was making an abnormal engine rattle sound during deceleration. Additionally, the contact stated that the vehicle made an abnormal chirping sound while idling warm or hot. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under TSB Numbers: 18-2354 and 19-2140. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623033October 31, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, VISIBILITY/WIPER
I am writing to bring to your attention a critical safety issue affecting my 2021 Ford F-150, caused by a recent SYNC software update. On or around August 2024, Ford issued a software update that has resulted in significant malfunctions in multiple vehicle systems, including intermittent freezing and non-responsiveness shortly after vehicle startup. These issues persist for several minutes, severely impairing safety features—most notably the federally mandated backup camera that all vehicles sold after 2018 are required to have for driver and pedestrian safety. Following Ford's issuance of a recall number, I scheduled a service appointment with my local dealership and was later informed that Ford's specified service procedures would incur additional charges since my vehicle is now out of warranty. Ford has indicated that rolling back to a previous software version is not an option, as only Ford has access to the software. The company further requires an official diagnostic assessment at an estimated cost of $500 to $1,000 to even consider covering part of the repair costs. This approach is unreasonable, given that the malfunction originates from Ford’s own software update and directly impacts the safe operation of the vehicle. This is especially concerning as it compromises the backup camera and other critical driver-alert systems, which could lead to severe injury or even fatalities if the issue remains unaddressed. This issue is not isolated; a significant number of Ford F-150 owners are reporting similar problems on public forums, where Ford has acknowledged the software defect but has not offered a resolution without additional financial burden on affected customers. Given the safety risks posed by the non-functional backup camera and the importance of fully operational driver alert systems, I urge the NHTSA to investigate this matter. Ford’s reluctance to address this defect without cost to owners directly undermines the federally mandated safety standards that
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622903October 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2024 Ford F-150. The contact stated while driving 70 MPH, the vehicle started vibrating while depressing the accelerator pedal. The failure persisted and the vehicle jerked and hesitated without warning. The contact pulled off on the next exit and immediately contacted the dealer. The vehicle was taken to the dealer and was diagnosed with damages to 4 of the 6 cylinders. The dealer submitted a buyback request to the manufacturer which was later denied. The contact was later informed by the dealer that the cylinders were replaced; however, the contact refused to take possession of the vehicle due to safety concerns. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle remained with the dealer. The failure mileage was 269.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622804October 30, 2024
POWER TRAIN
The contact owns a 2013 Ford F-150. The contact stated while driving approximately 35 MPH, the transmission unexpectedly downshifted from fifth gear to first gear, the speedometer went from 35 MPH to 0 MPH, and the RPM rose to 7,000 RPM. The contact stated that the “WRENCH” light illuminated, and there was a loud clunk coming from the center console. The contact pulled over onto the side of the road and attempted to restart the vehicle; the contact then waited several minutes before re-attempting to start the vehicle. The contact restarted the vehicle; however, the failure persisted, and the transmission seized in either third or fourth gear. The contact drove the vehicle to his parent’s residence, and the following day the vehicle was driven to a local dealer where the vehicle was diagnosed. The contact was informed that the molded leadframe needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle had received the software update under NHTSA Campaign Number: 19V075000 (POWER TRAIN) by the previous owner of the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 213,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622838October 30, 2024
POWER TRAIN
Transmission molded leadframe. At highway speeds, transmission would shift to first. Possible rear end accident. Yes, Ford is well aware of the issue. The part allowed debris to reach contact points which eventually corroded causing issues that could have caused injury to occupants. Yes, the component was inspected by Ford dealer. Code PO720 identified to confirm issue. No warning lamps or messages. First appeared in my truck October 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622659October 30, 2024
POWER TRAIN
The contact's son owns a 2013 Ford F-150. The contact stated that while her son was driving 50 MPH, the transmission was slipping. The transmission unexpectedly downshifted from first gear to fifth gear. The transmission was stuck in fifth gear. The vehicle failed to move. There was a wrench symbol displayed on the instrument panel. The fifth gear warning light was illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 19N01. The contact called the local dealer, but it was unknown if the vehicle was diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622677October 30, 2024
ENGINE
The cam phasers failed at under 65K miles. Engine makes a loud noise and the transmission shifting is affected. Took the vehicle to the dealer for inspection and I declined to repair it for now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622686October 30, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2018 Ford F-150. The contact stated while driving 25 MPH, the vehicle hesitated and shifted out of gear independently. The contact also stated that the vehicle was independently accelerating. The vehicle was driven to the independent mechanic for diagnosis. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622690October 30, 2024
POWER TRAIN
The contact owns a 2014 Ford F-150. The contact stated while driving approximately 40 MPH, the contact depressed the accelerator pedal and the vehicle independently shifted to a lower gear. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent but recurring. The contact stated that the vehicle switched to “LIMP Mode" with several instrument cluster gauges becoming inoperable. The contact stated that the "WRENCH" symbol was illuminated when the vehicle switched to LIMP Mode. The contact turned off and restarted the vehicle, and the vehicle returned to normal operation. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the transmission leadframe needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 24V444000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622427October 29, 2024
ENGINE
While driving down a busy road my wrench light appeared on my dash and made a dinging noise. As soon as I saw/heard that I could hear a faint ticking noise. Soon after, my engine quit running and I was stalled out in the middle of a lane on a busy road. I was unable to start my vehicle after that. My engine had seized. There was no prior check engine lights or anything. I had only owned the truck 1 year and 4 months and had put 13,000 miles on it. Always kept good maintenance and there was no prior indications that there was something major wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622510October 29, 2024
POWER TRAIN
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speed speeds or while at a complete stop, the vehicle failed to accelerate upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed, and the mechanic discovered metal shavings inside the transmission pan. The contact was provided an estimate for the repair; however, the vehicle was not yet repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that there were no recalls or warranties on the vehicle. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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