Ford Explorer Service Bulletins (2021)
292 manufacturer communications on file.
- June 21, 2022•Document ID: 10214753Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- TSB 22-2176
- Date Added:
- June 27, 2022
- Manufacturer:
- FORD
SummarySome 2020-2022 Escape/Corsair vehicles built on or before 3-Jan-2022, 2020-2022 Explorer vehicles built on or before 14-Feb-2022, 2020-2022 Aviator vehicles built on or before 07-Feb-2022 and 2021-2022 Bronco Sport vehicles built on or before 3-Dec-2021 may exhibit a slow fuel fill and/or spit back condition during refueling. This may be due to the design of the fuel tank filler pipe. To correct the condition, follow the Service Procedure to replace the fuel tank filler pipe.
Associated Products (10)Associated Documents - June 20, 2022•Document ID: 10214496Service Bulletin/Repair InstructionsSEATS
- Mfr Comm. #:
- SSM 50868
- Date Added:
- June 29, 2022
- Manufacturer:
- FORD
SummarySome 2020-2022 Explorer/Aviator vehicles may exhibit a second row folding seat that is inoperative or requires excessive effort to fold. This may be due to tension built up within the seat and seat track that leads to more force required to manually fold the seat. To correct the condition, the second row seat frame will need to be unbolted from the floor and tightened in the correct sequence. Additionally, the sliding tracks of the seat should be inspected for proper alignment when tightening the bolts. It is important to note that the bolts should be started by hand before tightening to the correct torque. This sequence is outlined in Workshop Manual (WSM), Section 501-10. The WSM has been updated to reflect the updated bolt installation procedure.
Associated Products (4)Associated Documents - June 10, 2022•Document ID: 10214129Service Bulletin/Repair InstructionsSUSPENSION
- Mfr Comm. #:
- 22N06
- Date Added:
- June 13, 2022
- Manufacturer:
- FORD
SummaryCertain 2020-2022 Model Year Explorer (Non-Police) Vehicles - Rear Axle Repair After Bolt Fracture. In some of the affected vehicles, the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury.
Associated Products (2)Associated Documents - June 9, 2022•Document ID: 10214125Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- TSB 22-2225
- Date Added:
- June 13, 2022
- Manufacturer:
- FORD
SummarySome 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
Associated Products (9)Associated Documents - June 8, 2022•Document ID: 10214158Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50841
- Date Added:
- June 17, 2022
- Manufacturer:
- FORD
SummarySome 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
Associated Products (12)Associated Documents - May 30, 2022•Document ID: 10212961Service Bulletin/Repair InstructionsSEATS
- Mfr Comm. #:
- SSM 50817
- Date Added:
- June 1, 2022
- Manufacturer:
- FORD
SummarySome 2020-2021 Explorer/Aviator vehicles may exhibit inoperative third row power seat folding. This may be due to the software in the power fold seat module (SCMJ). To correct the condition, connect a battery charger and reprogram the SCMJ using the latest software level of the appropriate Ford diagnostic scan tool. After reprogramming the SCMJ, perform a manual re-learn procedure. With the engine running, tailgate open, and no objects in the third row seats, press and hold the both seat fold button for one minute until both seats completely fold and unfold. Refer to Owner's Manual for information. Verify that each seat operates correctly after the relearn procedure by pressing the left and then the right third row seat fold buttons. For claiming, use causal part 14F042 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (2)Associated Documents - May 26, 2022•Document ID: 10212959Service Bulletin/Repair InstructionsVISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- Mfr Comm. #:
- SSM 50811
- Date Added:
- June 1, 2022
- Manufacturer:
- LINCOLN
SummarySome 2020-2022 Explorer/Aviator vehicles may exhibit the A/C blowing warm air with DTCs P0645, P2CFC, and/or P2CFD present in the heating ventilation and air conditioning (HVAC) module. This may be due to spread terminal/terminal pushout in wire harness 14290 and on the corresponding pins to the body control module C (BCMC). Before replacement of the BCMC, disconnect all connectors from the BCMC and check the BCMC pins and wire terminals for damage. Refer to Workshop Manual (WSM), Section 419-10. If spread terminals or terminal pushout is present, repair as necessary. Refer to Wiring Diagram, Cell 005 for repair procedures. Reconnect all connections to the BCMC as indicated by the procedure in the WSM. Test the function of the A/C to verify that it is blowing cold air.
Associated Products (4)Associated Documents - May 26, 2022•Document ID: 10212958Service Bulletin/Repair InstructionsSTRUCTURE:BODY:HATCHBACK/LIFTGATE
- Mfr Comm. #:
- SSM 50810
- Date Added:
- June 1, 2022
- Manufacturer:
- LINCOLN
SummarySome 2020-2022 Explorer/Aviator vehicles may exhibit an inoperative power liftgate when using intelligent access (IA) features such as the hands free liftgate or when using the outside control button on the liftgate handle when the doors are locked. This may be due to a poor wiring connection at connector C4332 for the rear keyless entry antenna. If these symptoms are present, inspect C4332 (below the liftgate striker) for a poor connection, loose terminals, or improper pin-fit.
Associated Products (4)Associated Documents - May 24, 2022•Document ID: 10212957Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50804
- Date Added:
- June 1, 2022
- Manufacturer:
- FORD
SummarySome 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
Associated Products (31)2023 Ford E-3502023 Ford E-4502022 Ford Bronco2022 Ford E-3502022 Ford E-4502022 Ford Edge2022 Ford Escape2022 Ford Expedition2022 Ford Explorer2022 Ford F-1502022 Ford Maverick2022 Ford Mustang2022 Ford Transit2022 Lincoln Aviator2022 Lincoln Corsair2022 Lincoln Nautilus2022 Lincoln Navigator2021 Ford Bronco2021 Ford E-3502021 Ford E-450+ 11 moreAssociated Documents - May 13, 2022•Document ID: 10211911Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
- Mfr Comm. #:
- TSB 22-2190
- Date Added:
- May 16, 2022
- Manufacturer:
- FORD
SummarySome 2020-2022 Explorer/Aviator and 2021-2022 Bronco vehicles may exhibit an illuminated airbag warning indicator with diagnostic trouble code (DTC) B1404:13 and/or B1407:13. This may be due to contamination and relative movement in the connection between the wiring harness and the side airbag. To correct the condition, follow the Service Procedure to replace the affected connector with a service pigtail and the affected side airbag.
Associated Products (6)Associated Documents - May 5, 2022•Document ID: 10211731Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; ENGINE
- Mfr Comm. #:
- SSM 50748
- Date Added:
- May 14, 2022
- Manufacturer:
- LINCOLN
SummarySome 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit erratic shifting and/or a transmission fluid venting condition. If during the preliminary inspection the transmission fluid is found to be a foamy pink color this may indicate possible cross contamination of engine coolant and transmission fluid due to an internally leaking transmission fluid cooler assembly. When repairing or replacing the transmission assembly for an internally leaking transmission fluid cooler assembly, use causal part 7869 and applicable labor operations in Section 07 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (4)Associated Documents - May 3, 2022•Document ID: 10211724Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50739
- Date Added:
- May 14, 2022
- Manufacturer:
- FORD
SummarySome 2020-2021 Escape vehicles and 2021 F-150/Mustang Mach-E/Expedition/Explorer vehicles built on or before 22-Nov-2021 may exhibit a concern of the audio inoperative, no sound from audio speakers, chimes default to coming through the Instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or DTC U1084, U0237 and/or U0238. This may be due to the software in the DSP. To correct this condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (5)Associated Documents - May 2, 2022•Document ID: 10211722Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SSM 50736
- Date Added:
- May 14, 2022
- Manufacturer:
- FORD
Summary2019-2021 Ranger and 2020-2021 Explorer with 2.3L EcoBoost engines and customer concern of increased engine oil level and/or fuel smell in oil. This may occur when operating conditions do not regularly allow the oil to reach full operating temperature such as: frequent short trips, long periods of idling or driving in stop and go traffic, and/or prolonged driving in cold climates. This condition is normal and will not affect engine durability due to increased oil level or fuel content in the oil. Advise customers concerned about their engine to regularly operate the vehicle in a manner to allow the oil to reach a normal, warm operating temperature which vaporizes the fuel, and follow Intelligent Oil-Life Monitor messages that alert when the oil should be changed based on how the vehicle is operated. Refer to the owner's manual for maintenance information.
Associated Products (2)Associated Documents - April 15, 2022•Document ID: 10210424Service Bulletin/Repair InstructionsSTRUCTURE:BODY:DOOR; EXTERIOR LIGHTING:TURN SIGNAL; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50705
- Date Added:
- April 20, 2022
- Manufacturer:
- FORD
SummarySome 2021 Explorer vehicles may exhibit inoperative side marker turn signals. This may be due to incorrect data in the driver door module (DDM). To correct the condition, run the DDM and passenger door module (PDM) Configuration Application using the latest level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14B291 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (1)Associated Documents - April 6, 2022•Document ID: 10210242Service Bulletin/Repair InstructionsPOWER TRAIN; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50661
- Date Added:
- April 13, 2022
- Manufacturer:
- LINCOLN
SummarySome 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with Diagnostic Trouble Codes (DTCs) P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2022 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
Associated Products (12)Associated Documents - April 6, 2022•Document ID: 10210240Service Bulletin/Repair InstructionsBACK OVER PREVENTION; EQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50659
- Date Added:
- April 13, 2022
- Manufacturer:
- FORD
SummarySome 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (6)Associated Documents - April 5, 2022•Document ID: 10210941Service Bulletin/Repair InstructionsCOMMUNICATION:MANUFACTURER TELEMATICS; EQUIPMENT
- Mfr Comm. #:
- SSM 50651
- Date Added:
- May 4, 2022
- Manufacturer:
- FORD
SummaryIn various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
Associated Products (30)2022 Ford Bronco2022 Ford Bronco Sport2022 Ford Edge2022 Ford Escape2022 Ford Expedition2022 Ford Explorer2022 Ford F-1502022 Ford Maverick2022 Ford Mustang2022 Ford Ranger2022 Ford Transit2022 Lincoln Aviator2022 Lincoln Corsair2022 Lincoln Nautilus2022 Lincoln Navigator2021 Ford Bronco2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Edge2021 Ford Escape+ 10 moreAssociated Documents - March 28, 2022•Document ID: 10209382Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT
- Mfr Comm. #:
- SSM 50639
- Date Added:
- March 29, 2022
- Manufacturer:
- FORD
SummarySome 2020-2022 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual, Maintenance, Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
Associated Products (4)Associated Documents - March 22, 2022•Document ID: 10209414Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Mfr Comm. #:
- SSM 50622
- Date Added:
- March 30, 2022
- Manufacturer:
- FORD
SummarySome 2020 - 2022 Explorer/Aviator/Police Interceptor Utility vehicles may display a distance to empty value in the instrument panel cluster (IPC) that does not correctly represent the actual fuel level of the vehicle. This may be due to excessive idling and/or a learned value in the powertrain control module (PCM) that is incorrect. To correct the condition, perform the PCM - Reset the Keep Alive Memory (KAM) application in the appropriate Ford diagnostic scan tool. For claiming, use Causal Part 12A650 and applicable labor times from Section 10 in the Service Labor Time Standards (SLTS) Manual.
Associated Products (4)Associated Documents - March 21, 2022•Document ID: 10209207Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; SEATS
- Mfr Comm. #:
- TSB 22-2100
- Date Added:
- March 22, 2022
- Manufacturer:
- LINCOLN
SummaryThis article supersedes TSB 21-2185 to update the vehicle model years affected. Some 2020-2022 Explorer/Aviator/Corsair vehicles may experience seat pan looseness, lateral movement and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to reinforce the cushion hook.
Associated Products (6)Associated Documents