Dodge Journey Complaints

5,556 consumer complaints on file.

#10956147February 21, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955630February 20, 2017
UNKNOWN OR OTHER
OWN A 2009 DODGE JOURNEY. REPLACED THE HEATER CORE 3 YEARS AGO. WARRANTY FOR 1 YEAR. NEW COIL WENT UP APPROX. 2 WEEKS AFTER WARRANTY. REFUSED TO WARRANTY IT. PAID TO HAVE ANOTHER HEATER COIL INSTALLED. SAID IT WAS WARRANTED FOR 2 YEARS. SAME PROBLEM HAPPENED LAST WEEK. WENT AND TALKED TO DEALER ABOUT WARRANTY FOR THIS ONE. THEY SAID NO, THAT IT WAS OUT OF WARRANTY BY 15 DAYS. TOLD ME TO CALL DODGE GOOD WILL DEPARTMENT. THEY TOLD ME THAT I HAD TO PAY TO HAVE IT CHECKED FIRST. THAT COST WAS ABOUT $80.00 AND NO GUARANTEE THAT IT WOULD BE COVERED EVEN THOUGH IT'S AN ON GOING PROBLEM. AN EMPLOYEE TOLD ME THAT THEY REPLACE A LOT OF THESE HEATER COILS. OBVIOUSLY THERE'S A PROBLEM. CHECKED ON THE INTERNET ABOUT THIS PROBLEM AND THERE'S A LOT OF THE SAME PROBLEMS THAT I'M HAVING, HOT AIR ON DRIVERS SIDE COLD AIR ON PASSENGERS SIDE UNTIL IT TOTALLY GOES UP. SEVERAL MECHANICS ON THE INTERNET STATED THAT IT'S A FLAW IN ITS DESIGN. 2 MAIN PROBLEMS, FIRST SEEMS SPLIT SECOND IT PLUGS WITH SEDIMENT VERY EASILY. OBVIOUSLY VERY LITTLE HEAT WHEN CAR IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955117February 16, 2017
POWER TRAIN, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING HIGH SPEEDS, THE HEADLIGHTS FLICKERED WITHOUT WARNING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. WHILE ACCELERATING FROM A STOP SIGN, THE HEADLIGHTS FLICKERED AND THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY SEAL, AND THE TRANSMISSION WAS REBUILT. THE HEADLIGHT ISSUE CONTINUED TO OCCUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954213February 13, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) AND 16V047000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS GIVEN AN APPOINTMENT BY THE DEALER WHILE SHE WAS OUT OF TOWN. THE CONTACT STATED THAT SHE WAS UNABLE TO KEEP THE APPOINTMENT AND, WHEN SHE CAME BACK, THE IGNITION KEY DID NOT WORK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954328February 13, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHILE ATTEMPTING TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE BRAKING ABILITY RETURNED AFTER THE FAILURE OCCURRED. THE FAILURE OCCURRED TWENTY TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE HAD BEEN AT THE DEALER AT LEAST SIX TIMES FOR REPAIRS AFTER RECEIVING A RECALL ISSUED BY THE MANUFACTURER. THE CONTACT HAD TO PAY FOR THE REPAIRS BECAUSE THE RECALL WAS NOT ISSUED THE FIRST THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE RECALL DETAILS WERE UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953723February 9, 2017
SUSPENSION:FRONT:WHEEL BEARING, ELECTRICAL SYSTEM:WIRING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING AND BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE WIRING HARNESS AND THE ABS MODULE, HEADLAMPS, AND DASH WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V675000 (SERVICE BRAKES), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953716February 9, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS DRIVING MY SUV AND WHILE DRIVING MY TRUCK STALLED AND I COULD NOT TURN IT OFF FOR SEVERAL MEANS. THE STEERING WHEEL LOCKED UP AND MY PUSH START BUTTON WOULD NOT LET ME TURN IT OFF TO RESTART. AFTER 10 MINS IT LET ME RESTART. I HAD IT TOWED TO A CAR REPAIR SHOP AND THEY CAN NOT FIND ANYTHING WRONG . THE FIRST SHOP TOLD ME THAT MY OIL WAS MIXING WITH MY COOLANT AND VISA VERSA . I THEN TOOK IT TO THE MAIN SHOP TO HAVE IT LOOKED AT AND THEY SAY IT'S NOTHING WRONG. I JUST DROP MY KIDS OFF MOMS BEFORE THIS HAPPEN AND I JUST GOT OFF THE INTERSTATE, THE POSSIBILITY OF IT CUTTING OFF WHILE MY KIDS ARE IN THE VEHICLE IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949983February 7, 2017
ELECTRICAL SYSTEM
THE HORN BLOWS INTERMITTENTLY BOTH WHILE DRIVING & WHEN OFF & PARKED. THIS HAS STARTLED DRIVERS & PEDESTRIANS. IT HAS ALSO AWOKEN MY NEIGHBORS AT 3:00AM. I SEE NUMEROUS COMPLAINTS ON LINE BUT MY DODGE DEALER IS NOT AWARE OF ANY PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950041February 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950071February 7, 2017
STEERING
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949862February 6, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE ALARM SYSTEM GOES OFF BY ITSELF. THE LIGHTS FLASH AND THE HORN BLOWS WHILE THE CAR IS OFF. IT CAN BE AT DIFFERENT TIMES OF THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949070February 2, 2017
SERVICE BRAKES
TL* TAKATA RECALL. THE CONTACT OWNED A 2012 DODGE JOURNEY. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED BRUISING FROM THE SEAT BELT RESTRAINT AND AIR BAG, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A REPAIR CENTER, INVESTIGATED THE CRASH, AND DETERMINED THAT THE BRAKE SYSTEM MAY HAVE BEEN FAULTY PRIOR TO THE CRASH. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AFTER THE CRASH OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND WAS TO INVESTIGATE THE BRAKE FAILURE AND AIR BAG DEPLOYMENT. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10949181February 2, 2017
ENGINE, AIR BAGS
MY AIRBAG LIGHT IS ON AND DOESN'T GO AWAY. THE ENGINE LIGHT COMES OFF AND ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948930February 1, 2017
POWER TRAIN
TRANSMISSION WENT OUT WHILE DRIVING. WARRANTY HAD EXPIRED ONE MONTH PRIOR. CAR DID NOT EVEN HAVE 100K MILES YET. DODGE TRIED TO SAY I HAD NEVER BEEN TO A DODGE DEALERSHIP WITH THE CAR BEFORE SO THEY REFUSED TO OFFER ANY SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948696January 31, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO SLOW DOWN THE VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE CRASH INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL SEIZED IN THE OPEN POSITION. THE CONTACT STATED THAT THE ENGINE REVVED EXCESSIVELY AT THE TIME OF THE CRASH. A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED, BUT THE FRONT SEAT PASSENGER SUFFERED MINOR BRUISING FROM THE SEAT BELT. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE OF THE CRASH TO A NEARBY INDEPENDENT MECHANIC. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10948385January 30, 2017
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I AM NOT SURE IF THIS WARRANTS A COMPLAINT BUT WHEN I WREAKED MY VEHICLE MY AIRBAGS DID NOT DEPLOY. I WAS TRAVELING ABOUT 50MPH ON A MAIN ROAD IT WAS NIGHT TIME AND HAD STARTED TO RAIN AND I HIT A COW THAT WAS STANDING IN THE MIDDLE OF THE ROAD. THERE WAS ABOUT $8000 DOLLARS WORTH OF DAMAGE TO MY VEHICLE. I AM JUST CURIOUS AS TO WHY AIRBAGS DIDN'T DEPLOY. SHOULD THEY HAVE?
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10948373January 29, 2017
UNKNOWN OR OTHER
ENGINE EXHAUST/ CARBON DIOXIDE ENTERING IN THE CABINET OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947993January 27, 2017
ELECTRICAL SYSTEM
THE HORN BLOWS INTERMITTENTLY BOTH WHILE DRIVING & SITTING IN THE DRIVEWAY. THIS CAUSES A DANGEROUS SITUATION WHILE DRIVING & WAKING UP MY NEIGHBORS AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948050January 27, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947740January 26, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING THE VEHICLE, THE THROTTLE BODY SEIZED AND THE SPEED DROPPED BELOW 120 RPMS. THE DEALER DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 28,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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