Dodge Journey Complaints

5,556 consumer complaints on file.

#10970659April 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND SUDDENLY STALLED WITHOUT WARNING. THE CONTACT HAD TO RESTART THE VEHICLE IN ORDER FOR IT TO FUNCTION PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,675.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970610April 4, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IN FEBRUARY 2017, VEHICLE STARTED RANDOMLY HONKING IN THE MIDDLE OF THE NIGHT PARKED (OFF) IN THE GARAGE AND WENT OFF INTERMITTENTLY FOR SEVERAL OURS. HAD TO PULL THE FUSE TO GET THE HORN TO STOP HONKING. TOOK TO MECHANIC FIRST TIME (THE COULDN'T REPLICATE ISSUE) AND HAD CAR BATTERY REPLACED- GOT HOME 1 HOUR LATER AND IT STARTED AGAIN. TOOK INTO DODGE DEALERSHIP AND THEY COULDN'T REPLICATE THE ISSUE EITHER BUT REPLACED THE KEY FOB BATTERIES AND SEEMED TO WORK FOR A DAY. STARTED ALL OVER AGAIN. TOOK IT IN FOR THE 3RD TIME (IN A MONTH) AND HAD HORN WIRING HARNESS REPLACED. LASTED 3 WEEKS AND NOW ITS IN THE SHOP AGAIN FOR THE 4TH TIME AND STILL CANNOT DETERMINE WHAT THE ROOT CAUSE IS AS THEY CLAIM ITS NOT THROWING OUT ANY "CODES" TO SHOW WHAT'S WRONG. DEALERSHIP HAS CONTACTED CHRYSLER AND THE AREN'T SURE WHAT TO DO AT THIS POINT EITHER.. HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970470April 4, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND LATER TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970569April 4, 2017
SERVICE BRAKES
BOUGHT 2009 DODGE JOURNEY NEW. WITH ONLY 12,143 MILES (19.818 KM) I HAD TO HAVE ROTORS AND BRAKES REPLACED DUE TO THEM RUSTING OUT. THIS WAS DONE IN GERMANY BY A DODGE DEALER. A POLICY ADJUSTMENT WAS MADE. THEN WITH ONLY 27,000 MILES ON THE VEHICLE I HAD TO REPLACE THE BRAKE PADS AND THE ROTORS NEEDED TO BE TURNED. THEN WITH 43,148 MILES I HAD TO ONCE AGAIN REPLACE ALL BRAKE PADS, FRONT ROTORS AND THE REAR ROTORS WERE ABLE TO BE MACHINED. THIS IS THE WORK I HAD DONE AT SAN DIEGO DODGE DEALER. WHEN I HAD THE WORK DONE IN MAY 2016 I TOOK THE VEHICLE BACK IN AUG 2016 DUE TO A SQUEAKING NOISE COMING WHEN BRAKES APPLIED. WAS TOLD IT WAS FROM NEW BRAKES AND I SHOULD JUST PUMP THEM AND IT SHOULD GO AWAY. I TRIED TO DO THIS BUT NOISE REMAINED SO I TOOK VEHICLE BACK IN NOV 2016 AND WAS TOLD THAT THE BRAKES WERE "DIRTY" AND THEY COULD CLEAN THEM FOR $134 OR I COULD ONCE AGAIN PUMP THEM AND IT SHOULD STOP. I TRIED AGAIN THEIR RECOMMENDATION AND THEN DECIDED TO TAKE FOR SECOND OPINION SO TOOK TO PERRY'S DODGE IN NATIONAL CITY, CA ON 3 APRIL 2017 AND WAS INFORMED THAT I THE VEHICLE NEEDED ALL FOUR BRAKES AND THE REAR ROTOR NEEDED REPLACED WITH THE FRONT ROTOR NEEDING MACHINED. I WOULD THINK THAT FOR A VEHICLE HAVING ONLY 53,000 MILES AND HAVING 4 BRAKE JOBS AND NOW NEEDING ANOTHER ONE THAT SOMETHING IS WRONG. I CONTACTED DODGE CUSTOMER SERVICE REP (ROYAL) WHO BASICALLY SAID THAT ACCORDING TO THE SAN DIEGO DODGE DEALERSHIP THAT THIS IS NORMAL WEAR AND TEAR BUT THEY DID OPEN EMAIL CASE NUMBER: 3336076 AND REFERENCE NUMBER: 29272328. I HAVE READ MANY REVIEWS THAT BASICALLY SAY THAT THE 2009 AND 2010 DODGE JOURNEY'S BRAKE SYSTEM WERE NOT MADE TO HOLD THE WEIGHT OF THE VEHICLE. DODGE WILL NOT CLAIM THIS ERROR AND SO US WHO BOUGHT THIS VEHICLE WHEN IT FIRST CAME OUT ARE STUCK WITH PERFORMING BRAKE JOBS EVERY 10,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969942April 1, 2017
SERVICE BRAKES
2015 (JUNE) THE MASTER CYLINDER AND BRAKE BOOT WERE REPLACED <40000 MILES - HAD VEHICLE CHECKED OUT IN FEB. 2017 BEFORE A LONG TRIP - WAS TOLD OK - WENT TO FLORIDA (1500 MILES FROM HOME) ESP/BAS LIGHT CAME ON - CALLED HOME DEALERSHIP - WAS TOLD OK TO DRIVE BUT TO HAVE CHECKED OUT - TOOK TO DEALERSHIP IN ST. PETERSBURG, FL - BRAKING SYSTEM REPLACED - TODAY (APRIL 1, 2017 - EAS/BAS, BRAKE AND TRACTION CONTROL LIGHTS ARE ALL BACK ON AGAIN - THIS IS THE 3RD TIME THAT THIS VEHICLE HAS HAD A BRAKE LIGHT ISSUE SINCE JUNE 2015. TIRED OF SPENDING MONEY OVER AND OVER AGAIN FOR THE SAME PROBLEM WITH NO RESOLUTION. THIS VEHICLE HAS BEEN SERVICED 14 TIMES ACCORDING TO DODGE CORPORATE OFFICE SINCE IT WAS PURCHASED IN APRIL 2010
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969548March 30, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. UPDATED 08/09/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969214March 29, 2017
ENGINE, POWER TRAIN, STEERING
DRIVING AT LOW SPEED, DURING LEFT HAND TURN VEHICLE ENGINE STALLED OUT AND POWER STEERING CEASED FUNCTIONING. POWER TO RADIO, LIGHTS,ETC. REMAINED FUNCTIONING. UPON COMING TO STOP IN SNOWBANK, PLACED VEHICLE IN PARK, PRESSED IGNITION BUTTON AND VEHICLE RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969232March 29, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968696March 27, 2017
ELECTRICAL SYSTEM, ENGINE
KEY FOB DOESNT ALWAYS UNLOCK/LOCK/START WITH PUSH START, USUALLY ITS DELAYED OR VEHICLE WILL SAY VEHICLE IS RUNNING BUT THE IGNITION WONT KICK ON START WITH PUSH START. WILL BE DROPPING MY DAUGHTER OFF AT SCHOOL AND WITH AN OPEN OF THE DOOR THE VEHICLE SIGNALS THAT THE KEY HAS LEFT THE CAR. I HAVE REPLACED THE KEY FOB AND BATTERIES AND CONTINUE TO HAVE THIS ISSUE. BIGGEST CONCERN IS NOT BEING ABLE TO START THE VEHICLE WHEN NEEDED OR BEING LOCKED OUT. ALSO, THE TOUCH SCREEN AND RADIO DIALS DON'T ALWAYS WORK ON STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968705March 27, 2017
SERVICE BRAKES, POWER TRAIN, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THE BRAKE PEDAL WAS RELEASED AND REAPPLIED UNTIL THE VEHICLE FINALLY STOPPED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE FACT THAT THE VEHICLE WAS OPERATING NORMALLY. SEVERAL DAYS LATER, WHILE DRIVING 40 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS HAVING A FUSE BOX FAILURE. THE INDEPENDENT MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER BECAUSE THERE WAS A RECALL; HOWEVER, THE DEALER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967644March 21, 2017
ENGINE, POWER TRAIN
THE ENGINE STALLS WHEN DRIVING DOWN THE STREET AND / OR HIGHWAY. THERE HAVE BEEN SEVERAL COMPLAINTS ONLINE BUT NO ONE SEEMS TO KNOW HOW TO FIX IT. ALSO, INTERMITTENT NO START WHEN TRYING TO START THE CAR. NO CRANK. 2009 DODGE JOURNEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967268March 20, 2017
ELECTRICAL SYSTEM
DRIVERS HEAD REST DEPLOYMENT . SITTING IN VEHICLE AT A STANDSTILL IN PARKING LOT. STEPPED ON BRAKE TO START ENGINE AND DRIVERS HEAD REST DEPLOYED, HITTING DRIVER IN BACK OF HEAD AND FORCING HEAD INTO STEERING WHEEL. NO MAJOR INJURY, OTHER THAN HEADACHE AND BRUISE ON FOREHEAD. THE VEHICLE HAS NEVER BEEN INVOLVED IN REAR ACCIDENT. GATHERED CAR FAX INFORMATION TO PROVE NO DAMAGE. MILEAGE APPROX 39,000. I PURCHASED THE VEHICLE FROM REPUTABLE DEALER (ENTERPRISE CAR SALES - SAN ANTONIO) ON DECEMBER 28, 2016. CURRENT DRIVER HAS NOT BEEN INVOLVED IN REAR-END COLLISIONS, BUMPS OR DAMAGE TO REAR OF VEHICLE. DEALER CLAIMS NOT RESPONSIBLE FOR VEHICLE. ORIGINAL FACTORY WARRANTY EXPIRED AT 36,000 MILES. LOCAL DODGE DEALERSHIP CLAIMED NOT COVERED AND NOT A FACTORY DEFECT. INSURANCE COMPANY CLAIMS NOT A COVERED DAMAGE, SO NOT RESPONSIBLE. THIS SHOULD BE CONSIDERED A SAFETY HAZARD. TRIED TO RESET HEADREST, BUT WILL NOT GO BACK INTO PLACE. CURRENTLY HAVE IT HELD TOGETHER WITH A LEATHER BELT. CONCERNS WHETHER THE PASSENGER HEADREST WILL DEPLOY WITHOUT WARNING. I FEEL THE MANUFACTURER SHOULD REPLACE THE HEADREST AT NO CHARGE TO THE VEHICLE OWNER.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10967383March 20, 2017
POWER TRAIN
AT 110,000 MILES VEHICLE STARTED MAKING A RATTLING SOUND COMING FROM THE ENGINE COMPARTMENT, NO NOISE WHEN COLD BUT GETS LOUDER AS THE VEHICLE WARMS UP. GETS LOUDER WHEN THE AC IS ON OR STEERING IS TURNED AT LOW SPEEDS. BUT GOES AWAY WITH INCREASED ENGINE SPEED. TOOK IT TO A LOCAL SHOP WHERE IT WAS DIAGNOSED AS A BROKEN FLEX PLATE. SHOP SAID THEY WERE ABLE TO FIND 10 SIMILAR COMPLAINTS AND DODGE SELLS A REVISED PART DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967110March 20, 2017
ELECTRICAL SYSTEM
ALTERNATOR IS DEFECTIVE RUINING BOTH THE BATTER AND HAVING TO REPLACE THE ALTERNATOR AND BATTERY MULTIPLE TIMES. THIS HAS HAPPENED TWICE ALREADY IN JANUARY 2014 AND APRIL 2015. AND AGAIN NOW MARCH 2017. ON A ROAD TRIP MY WIFE AND KIDS WENT ON IN THE MIDDLE OF THE HIGHWAY THE VEHICLE SUDDENLY LOST POWER AND ALMOST CONTROL. SHE WAS ABLE TO PULL IT TO THE SIDE OF THE ROAD. SHE TURNED THE CAR OFF COMPLETELY THEN TURNED IT BACK ON AND IT STARTED. THE DROVE ANOTHER HOUR AND THE BATTERY LIGHT CAME ON SHORTLY AFTER THE VEHICLE POWERED OFF AGAIN. SHE THE CALLED ROADSIDE ASSISTANCE AND THEY BROUGHT IT HOME. WE HAD TO REPLACE THE ALTERNATOR AND BATTERY. THE SECOND TIME THIS HAPPENED I WAS ABLE TO IDENTIFY THE PROBLEM AS TO NOT GET STRANDED AND ONCE AGAIN REPLACED THE ALTERNATOR AND BATTERY. THE AUTO PARTS GUY INSURED ME THAT THEY HAD FIXED THE PROBLEM WITH THE NEW ALTERNATORS. CLEARLY NOT. WE JUST FINISHED OUT 3RD REPLACEMENT OF BOTH ALTERNATOR AND BATTERY AFTER A LONG ROAD TRIP WE HAD TO BUY A BATTERY IN THE MIDDLE OF TO GET HOME. THIS ISSUE NEEDS TO BE ADDRESSE. I SPOKE WITH THE DODGE DEALERSHIP ORIGINALLY AND THEY WERE NO HELP AND SAID THEY WOULD HAVE JUST REPLACED THE ALTERNATOR AND BATTERY AS WELL. ## VIN PASSED ## DODGE JOURNEY 2012 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966541March 17, 2017
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SUSPENSION FAILED. THE FRONT END SHOOK AND VIBRATED OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT END TIE ROD, BRAKES, CALIPERS, AND ROTORS WERE PREMATURELY WORN. THE REASON FOR THE FAILURES WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 61,653.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966579March 17, 2017
ENGINE, UNKNOWN OR OTHER
I'M EXPERIENCING AN ODOR THAT IS COMING THROUGH MY VENTS, IT SMELLS LIKE ANTIFREEZE BUT THEN THE ODOR CHANGED AND IT SMELLED LIKE ANESTHESIA AND HAD AN EFFECT LIKE IT AS WELL. I WAS DRIVING ON MY WAY HOME FROM WORK AND HAD THE AIR-CONDITIONER RUNNING (SUMMER 2016) MY EYES STARTED TO GET BLURRY AND THE SMELL WAS TAKING OVER ME, I SAID TO MYSELF I THINK I'M ABOUT TO PASS OUT ( IT WAS A FEELING LIKE I WAS GOING UNDER TO PREPARE FOR SURGERY) I QUICKLY LET THE WINDOWS DOWN TO AIR OUT THE CAR. AND THEN I WAS FINE. I DID NOT RUN THE AIR THE REST OF THE SUMMER. NOW THAT IT IS WINTER I WAS RUNNING MY DEFROST AND THE SAME SMELL WAS THERE SO I QUICKLY DEFROST AND AIRED OUT THE CAR. ALSO WITH IT BEING COLD AND TURNING ON THE HEAT I STILL GET THAT ANTI-FREEZE SMELL. SOMETIMES WHEN I AM NOT RUNNING ANYTHING THROUGH THE VENTS A WHIFF OF THE SMELL COMES THROUGH. I HAD MY CAR SERVICED AND LOOKED AT BUT THEY COULD NOT FIND ANYTHING WRONG AND COULD NOT DETECT THE FOUL SMELL. EACH TIME I AND THESE ENCOUNTERS I WAS DRIVING BOTH IN THE CITY AND ON THE HIGHWAY. THIS STARTED IN THE SUMMER OF 2016 AND IT IS STILL HAPPENING AS OF 3/17/17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966235March 16, 2017
ENGINE
VEHICLE HAS INTERMITTENT ISSUE WITH STARTING ONCE VEHICLE HAS BEEN TURNED OFF. THIS HAS BEEN GOING ON FOR ABOUT 8 MONTHS, I HAVE CHANGED THE STARTER, ALTERNATOR AND BATTERY. THE VEHICLE HAS HAS A ELECTRICAL GROUND PLACED FROM THE NEGATIVE TERMINAL TO THE ENGINE BLOCK AND STILL HAS ISSUES WILL STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959388March 15, 2017
POWER TRAIN, LATCHES/LOCKS/LINKAGES, TIRES
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD THE CONSUMER STATED THE TRANSMISSION FAILED. THE DOORS WOULD NOT LOCK AND THE TIRES BLEW OUT, AS THERE WAS NO TREAD ON THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966183March 15, 2017
SERVICE BRAKES
I HAVE HAD THE ROTORS, PADS, CALIPERS, AND MASTER CYLINDER REPLACED SEVERAL TIMES IN THE PAST 7 YEARS, MORE THAN ANY OTHER VEHICLE I HAVE OWNED IN MY 45 YEAR LIFETIME. I HAVE HAD ALL OF MY CAR'S REPAIRS DONE THROUGH SEARS SO THE BRAKES ARE WARRANTIED. I HAD THE MASTER CYLINDER REPLACED IN DEC. 2016 AND NOW HAVING TO TURN AROUND AND HAVING TO REPLACE THEM AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965888March 14, 2017
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HORN ACTIVATES ON ITS OWN AND INTERMITTENTLY. THIS OCCURS WHILE DRIVING AND WHILE STATIONARY AND OFF. TURN SIGNAL - WHEN RIGHT SIGNAL IS ENGAGED THE INTERIOR DOME LIGHT TURNS ON. THIS OCCURS ONLY WHILE DRIVING. AIR BAG DASH WARNING LIGHT STAYS LIT ON DASH AND MAKES A "BING" SOUND THIS OCCURS ONLY WHILE DRIVING. IT TURNS ON AND OFF ONLY WHILE DRIVING. WINDOW SWITCH - DRIVER SIDE WINDOW SWITCH FUNCTIONS INTERMITTENTLY. THIS OCCURS WHILE IN MOTION AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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