Dodge Journey Complaints

5,556 consumer complaints on file.

#10947636January 25, 2017
VISIBILITY/WIPER
NOTHING HAS HAPPENED YET REAR WINDOW WIPERS DON'T COMPLETELY GO ALL THE WAY CAUSING A BLINDSPOT WHEN YOU LOOK OUT IT. DRIVER CANNOT SEE PASSAGER SIDE IN REAR WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946784January 20, 2017
ELECTRICAL SYSTEM:IGNITION
IGNITION KEY TURNS OFF ACCIDENTALLY WHILE DRIVING - UNSAFE AND CAN CAUSE A FATAL ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946193January 18, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS AT A COMPLETE STOP, SMOKE APPEARED UNDERNEATH THE HOOD WITHOUT WARNING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,026. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10945737January 17, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOOR. THE DEALER REMOVED THE TIRES, BUT PROVIDED NO SPECIFIC DIAGNOSIS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945027January 13, 2017
STEERING
PARKED VEHICLE TO ATTEND A 2 HOUR SCHOOL FUNCTION. IT WAS APPROX. -20 DEGREES OUTSIDE IN THE EVENING. WHEN I WENT TO DRIVE THE VEHICLE HOME THE POWER STEERING WAS GONE. IT WAS VERY DIFFICULT TO DRIVE TO GET THE 3 MILES HOME. ONCE WE WERE HOME WE COULD SMELL POWER STEERING FLUID BURNING FROM THE ENGINE. WE PARKED THE VEHICLE, OPENED THE HOOD AND THERE WAS POWER STEERING FLUID ON TOP THE ENGINE AS WELL AS SPRAYED UNDERNEETH THE HOOD. THERE WAS A RECALL FOR THIS ISSUE ON THE DODGE JOURNEY STARTING IN MAY 2016. CHRYSLER RECALL # S08. I CHECKED MY VEHICLE'S VIN WITH YOUR WEBSITE. IT CAME BACK AS NOT BEING INCLUDED IN THE RECALL. I HIGHLY RECOMMEND THIS BEING LOOKED INTO AS MY VEHICLE DISPLAYED THE EXACT ISSUES ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945060January 13, 2017
POWER TRAIN
TRANSMISSION LOCKS IN LOW GEAR WITH NO WARNING HAS HAPPENED AT LEAST 5 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944651January 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 410,050. UPDATED 03/17/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944430January 11, 2017
UNKNOWN OR OTHER
MY CAR WILL RANDOMLY NOT START THE LIGHTS ON DASH ALL COME ON ALONG WITH THE RADIO. IT HAS BEEN LOOKED AT NUMEROUS TIMES AND NOTHING HS HAPPENED A DOZEN PLUS TIMES SOMETIMES NOT FOR A MONTH SONETIMES A WEEK OR DAY LATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944211January 10, 2017
ELECTRICAL SYSTEM
2009 DODGE JOURNEY - TOTAL INTERGRATED POWER MODULE ( FUSE BOX) WENT IN DEFECT MODE. IT IS LOCATED UNDER THE CAR HOOD NEAR FRONT DRIVER SIDE FENDER. THINK OF THE TIPM LIKE A COMMAND CENTER FOR ALL THE ELECTRICAL FUNCTIONS OF YOUR CAR. WANT TO TURN ON YOUR WIPERS? THAT HAS TO GO THROUGH THE TIPM. NEED THE FUEL PUMP TO TURN ON AFTER YOU TURN THE KEY? YOU'LL HAVE TO RUN IT THROUGH TIPM FIRST. MY CAR ENGINE TURNED OFF WHILE ON MY STREET ROAD. I HAD TO MANUALLY TURN OFF ROAD. THERE WAS NO TRAFFIC AT THE TIME. WHEN I RESTARTED CAR WINDSHIELD WIPERS WENT ON WOULD NOT TURN OFF. LOW BEAM LIGHTS WOULD NOT GO OFF. NO CLUSTER LIGHTS ( FUEL GAUGE, SPEEDOMETER, BATTERY, TEMP GAUGE, SPEED GAUGE, DIGITAL READOUTS ETC) NO HEAT OR AC POWER, NO BLINKERS. NO EMERGENCY LIGHTS, NO AC POWER CONVERTER. I COULD DRIVE CAR BUT HAD NO GAUGES THAT WORKED THAT LEFT ME IN THE BLIND. THE FOLLOWING WORKED NORMAL: BRAKE LIGHTS, RADIO AND ELECTRIC WINDOWS. HAD AUTO MECHANIC SCAN IT AND FOUND TIPM WAS DEFECTED. THIS IS DANGEROUS EVERYONE BECAUSE IF THE TIPM JUST DECIDES TO GO DEFECT YOUR CAR WILL AUTOMATICALLY STOP AND YOU WILL LOSE CONTROL OF YOUR CONTROL BECAUSE THE TIPM SHUTS IT DOWN. I WAS LUCKY AND JUST COASTED OFF THE ROAD, BUT IF ONE IS ON THE ROAD AND HEAVY TRAFFIC YOU WILL CRASH AND YOU AND EVERY ONE'S LIFE, HEALTH AND WELL BEING IS LETHALLY IN DANGER ( DEATH) THIS DODGE JOURNEY DUE TO THIS DEFECT MUST BE RECALLED BEFORE SOMEONE DIES. DOES IT TAKE DEATH FOR A RECALL? IS IT GOING TO TAKE A DEATH AND GROUP LAW SUIT? THE TIPM IS DEFECTIVE AND MUST BE RECALLED ON 2009 DODGE JOURNEYS AND ALL OTHER AFTER THAT YEAR. THE TIPM IS DEFECTIVE. RECALL OR GROUP LAW SUIT ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944089January 10, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
SINCE 2015 THIS CAR HAS DRAINED APPROXIMATELY 5 BATTERIES. I PURCHASED THIS AUTOMOBILE BRAND NEW 11/11/14 WITH 14 MILES ON IT. THIS CAR WAS FIRST TAKEN TO ORANGE PARK CHRYSLER JEEP DODGE RAM 7233 BLANDING BLVD., (904) 777-5500 IN JACKSONVILLE, FL BECAUSE OF A DRAINED BATTERY AND THE CAR HAS TO BE STARTED BY POP-A-LOCK PER MY STATE FARM INSURANCE PROVIDER. THE RECORD SHOWS THAT THIS OCCURRED APPROXIMATELY THREE (3) TIMES. EACH TIME THE CAR WAS RETURNED WITH SUPPOSEDLY A NEW BATTERY WITH NO PROBLEM FOUND WITH THE LAST INCIDENT ON 11/6/16. I RELOCATED TO NORTH AUGUSTA, SC AND ON 11/23/16 AND ON 12/12/16 MY CAR BATTERY WAS DRAINED AGAIN, STATE FARM ROADSIDE ASSISTANCE (ALL AMERICAN ROAD SE 706-631-3580) WAS CALLED ONCE AGAIN AND THE CAR WAS TAKEN TO BOB RICHARDS CHRYSLER DODGE JEEP RAM 1666 JEFFERSON DAVIS HIGHWAY IN GRANITEVILLE, SC (803) 349-4910. THIS DEALERSHIP STATED THEY FOUND NO PROBLEMS, AND AFTER KEEPING THE CAR THE ENTIRE WEEK END RETURNING IT TO ME "FIXED". 1/9/17 THIS CAR WILL NOT START AGAIN, NOTIFIED STATE FARM ROADSIDE ASSISTANCE THEY AGAIN REFERRED ME TO ALL AMERICAN ROADS SE 706-631-3580 THE CAR WAS JUMPED AND STARTED, BUT THE "CHECK ENGINE" LIGHT REMAINED ON. 1/10/17 THE CAR WILL NOT START AGAIN AND I CALLED CHRYSLER CUSTOMER CARE WHERE AN APPOINTMENT WAS SET FOR THE CAR TO BE SERVICED ON THURSDAY 1/12/17 @ 10:00 AM WITH MILTON RUEBEN CHRYSLER DODGE JEEP RAM 3508 WASHINGTON ROAD AUGUSTA, GA 30809. PEASE HELP ME, I AM 67 YEAR OLD SENIOR AND DON'T KNOW WHAT TO DO. THE VEHICLE WAS STATIONARY EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943810January 9, 2017
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943814January 9, 2017
STEERING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. THE CONTACT STATED THAT AFTER EXPOSURE TO COLD TEMPERATURES, THE POWER STEERING HOSE RUPTURED WHILE THE ENGINE WAS STARTED. THE FAILURE CAUSED A LOSS OF POWER STEERING ASSIST. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FLUID, HOSES, STEEL TUBES, AND POWER STEERING OIL COOLER NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943867January 9, 2017
ELECTRICAL SYSTEM
I PURCHASED MY VEHICLE IN JANUARY 2014. IN ROUGHLY JUNE 2014 I STARTED MY CAR AND THE WIPERS IMMEDIATELY TURNED ON HIGH AND I WAS NOT ABLE TO TURN THEM OFF OR SLOW THEM DOWN. I ALSO WAS UNABLE TO USE MY TURN SIGNALS, AND WHILE DRIVING FOR A WHILE WITH THE WIPERS ON AND NO TURN SIGNALS (HAD TO GET HOME AND GET TO THE DEALERSHIP), THE TURN SIGNAL ARM ON THE STEERING WHEEL WOULD BECOME QUITE WARM. THE TIPM WAS REPLACED FOR ROUGHLY $750+LABOR. IT IS NOW JANUARY 2017 AND I AM HAVING THE EXACT SAME ISSUES WITH THE WIPERS BEING STUCK ON AND NO USE OF TURN SIGNALS. THE CAR WAS PARKED IN THE GARAGE, I TURNED IT ON, AND HELLO WIPERS. THE TIPM WILL NEED TO BE REPLACED FOR THE SECOND TIME IN THREE YEARS. THIS IS A SAFETY ISSUE AS ANY OTHER NUMBER OF ELECTRICAL COMPONENTS CONTROLLED BY THE TIPM (SO BASICALLY EVERYTHING) COULD BE AFFECTED WITH NO WARNING. THERE ARE MANY COMPLAINTS ABOUT THE TIPM IN THIS MODEL VEHICLE (AND OTHER CHRYSLER VEHICLES). WHY IS NOTHING BEING DONE?! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940426January 8, 2017
ENGINE
CHECK ENGINE LIGHT WITH CODE FOR MISFIRE ON CYLINDER 4. SPARK PLUGS AND COILS REPLACED. VIN NOT LISTED WITH OTHER 3.6L V6 THAT HAS EXTENDED WARRANTY FOR SAME ISSUES FOR REPLACEMENT OF CYLINDER HEAD. CHECK ENGINE LIGHT COMES ON DURING LOW SPEED OR STOPPED AND ROUGH ENGINE IGNITION. VEHICLE IS A 2011 DODGE JOURNEY 3.6L V6. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940257January 7, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
WE PURCHASED OUR 2010 DODGE JOURNEY SXT BRAND NEW IN OCTOBER 2010 FOR 30K (A RIP OF FOR SURE) - BEING YOUNG, NAIVE AND OUR FIRST BRAND NEW VEHICLE PURCHASE. WITHIN 3000 MILES, WE HAD TO HAVE ALL OF THE ROTORS RESURFACED. THE BRAKES HAVE BEEN REPLACED TWICE. A FULL SET OF TIRES TWICE. THE CAR SHUT OFF WHILE RUNNING THREE TIMES, ALMOST RESULTING IN HORRIBLE ACCIDENTS (THIS WAS DUE TO THE IGNITION ISSUE THAT *EVENTUALLY* RECALLED). THE ALARM WOULD GO OFF RANDOMLY AND OFTEN WITHOUT REASON. THE DEALER OF COURSE, WAS UNABLE TO REPLICATE THE ERROR. SO WE WERE LEFT WITH NO OTHER RECOURSE THAN THE REMOVE THE FUSE, WHICH IS TOTALLY UNSAFE BUT WAS THE ONLY OPTION WE HAD. NOW, WITHIN THE PAST 8 MONTHS OR SO, THE BATTERY HAS BEEN GOING DEAD AFTER BEING LEFT WITHOUT RUNNING FOR AT LEAST TWO DAYS. THE BATTERY HAS BEEN COMPLETELY REPLACED WITH A BRAND NEW BATTERY TWICE, AND A FULL DIAGNOSTIC SCAN WAS RAN ON DECEMBER 22ND WHEN THE LATEST NEW BATTERY WAS INSTALLED. THEY FOUND ABSOLUTELY NOTHING WRONG AS TO WHY THE BATTERY WAS DRAINING. NOW, TODAY, ITS DEAD AGAIN AFTER TWO DAYS BEING LEFT SITTING - ANOTHER FULL SET OF BRAKES WAS REPLACED A MONTH AGO - AND YET ANOTHER ROTOR NEEDS TO BE REPLACED, AS THERE IS NO SALVAGING THIS ONE. THIS CAR ONLY HAS 60K MILES ON IT. WE HAVE ABSOLUTELY ZERO CHANCE WITH THE VIRGINIA (WHERE WE PURCHASED THE VEHICLE) 'LEMON LAW', AS ANY ISSUES NEED TO BE REPORTED WITHIN 18 MONTHS OF THE DELIVERY OF THE VEHICLE. THIS VEHICLE NEEDS TO BE COMPLETELY RECALLED AND ALL THE ISSUES NEED TO BE FIXED BY DODGE. WE'RE UNDERWATER FOR SURE ON OUR LOAN AND AT BEST, WE'LL ONLY BE ABLE TO GET 3K FOR A TRADE IN. ITS A RUNNING WHEN IT WANTS TO DEATH TRAP AND DODGE NEEDS TO MAKE THIS RIGHT WITH THEIR CUSTOMERS. WE LOVED IT WHEN WE FIRST PURCHASED IT, BUT NOW WE'RE APPREHENSIVE ABOUT WHAT ELSE WE'RE GOING TO HAVE GO WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939860January 5, 2017
STEERING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939987January 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE VEHICLE SURGED AND THE SERVICE ENGINE INDICATOR ILLUMINATED. THE VEHICLE LOST ALL POWER AND WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CAM POSITION SENSOR NEEDED TO BE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939127January 2, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VISIBILITY/WIPER
I WAS OUT OF TOWN PARKED AT A STORE WOULD NOT START. AS I WAS WAITING ON SOMEONE TO COME HELP ME THEN 30 MINS OR SO LATER MY CAR STARTED UP. MY BOYS AND I CUT OUR VACATION SHORT BECAUSE ITS VERY UNSAFE HAVING YOUR CAR NOT START IN A PLACE YOU KNOW NO ONE. WE'VE CHANGED THE BATTERY. THE NEXT MONTH I WAS GETTING GAS AND IT WOULDN'T START AGAIN. I HAD A PERSON JUMP ME AND TOOK IT TO GET CHECKED OUT AND THEY FOUND NOTHING WRONG WITH THE CAR. SO A MONTH AND A HALF THE CAR DID IT AGAIN I WAS AT THE MALL AND IT WOULDN'T START. THIS IS A HORRIBLE FEELING NOT KNOWING WHEN OR IF YOUR CAR IS GOING TO START OR NOT. WE CAN'T DRIVE OUT OF TOWN IN IT BECAUSE THE UNCERTAINTY IF IT'S GOING TO START OR NOT. WHICH IT IS UNFAIR TO MY BOYS WHEN WE AT LEAST DO SOMETHING ON SUMMER BREAK OR FALL BREAK OR EVEN WINTER BREAK AND WE CAN'T EVEN GO OUTSIDE OF OUR CITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938978January 1, 2017
ELECTRICAL SYSTEM
CAR HAS BEEN RANDOMLY NOT STARTING, MOST TIMES IT WILL START IN NEUTRAL, HAVE HAD CAR IN SHOP REPEATEDLY, CAN'T FIND REASON, PROBLEM IS INTERMITTENT, IGNITION RECALL WAS DONE JUST PRIOR TO START ING ISUES BEGINNING BUT I WAS TOLD BY DEALERT IT WAS NOT A RELATED ISSUE HAD STARTER REPLACED IN JUNE, THEN HAD NEW BATTERY PUT IN, TOOK CAR INTO DEALER IN NOV FOR DRIVERS SIDE AIRBAG SQUIB THAT HAD TO BE REPLACED BY BY DEALER. SINCE THAT REPAIR CAR CAR HAS DRAINED BATTERY 4 TIMES. FIRST TIME COULD NOT GET IT JUMPED PUT TRICKLE CHARGER ON IT FOR ABOUT 2 HOURS STARTED RIGHT UP, IT DIED AGAIN CHARGED IT DROVE IT AROUND NEVER SHUTTING IT OFF ANYWHERE TOOK IT TO MECHANIC, STARTER WAS GOOD BATTERY WAS GOOD BUT LOW, SO IT WAS WARRANTED OUT WITH BRAND NEW ONE. CAR WAS FINE FOR 4 DAYS. DID NOT DRIVE IT FOR 2 DAYS, NOW IT WILL NOT START, AND WHEN I PUT BATTERY CHARGER ON IT, IT CLICKS AND CHATTERS AND TRIES TO START ON ITS OWN WITHOUT THE KEY IN THE IGNITION. IT IS NEW YEARS DAY SO NOTHING IS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938486December 29, 2016
ENGINE AND ENGINE COOLING
WHEN I FIRST START THE VEHICLE IT MAKES A LOUD WHINE NOISE FOR ABOUT 2 TO 5 MIN. THEN SEEMS TO GO AWAY. IF THE VEHICLE SITS FOR 3 TO 4 HOURS IT WILL DO THE SAME NOISE AGAIN. DEALER TOLD ME THAT ALL THE SIX CYLINDERS MAKE THAT NOISE AND IT'S NORMAL. HAVE NEVER OWNED A VEHICLE THAT MAKES A WHINE NOISE WHERE SOMETHING WASN'T WRONG ESPECIALLY AT AROUND 6000 MILES ON THE VEHICLE. THE VEHICLE WAS STATIONARY WHEN IT HAPPENS BUT IF YOU DRIVE OFF RIGHT AWAY THE NOISE CONTINUES AS YOU'RE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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