Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11588736May 14, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2013 Chrysler Town and Country. The contact stated that the rear driver's side sliding door failed to open as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 10V235000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588589May 13, 2024
SERVICE BRAKES
I have an ABS module for my 2008 Chrysler Town and Country van that has gone bad. All of the warning lights came on for the brake system (ABS, Brake, ESP/BAS, traction). I took it to my local garage and they said that it was a bad ABS module and only the dealer could replace it because it needed to be re-programed. I took it to the dealer who also did a diagnostic and said that it was bad and needed to be replaced. BUT the part has been discontinued and they cannot find the part any where else. No other dealer has them. This sounds like a safety concern to me. The car does not have ABS and cannot be fixed. Can you do anything to force Chrysler to start making this part. It is not safe to drive on slippery roads and will lead to accidents and possibly deaths. Please help. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587745May 8, 2024
SEATS
The passenger side headrest popped forward while parked in parking lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587497May 7, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
I do not have a SiriusXM subscription, they sent an unsolicited offer for a 3 month trial and activated Satellite system on radio, model 430N, in vehicle. This happened sometime after March 4, 2024. I did not listen to SiriusXM on vehicle until sometime mid April. I noticed changes in the way some safety related systems worked and finally realized they started with the trial activation. What changed: the is no audible warning sound, just silence when the following are turned on our activated; turn signals when blinking, blind spot is activated when changing lanes and a vehicle is in blind spot, rear cross traffic warning when traffic present, rear parking collision warning when obstacle is present. Vehicle had audible warning sounds for all of this until satellite radio trial was activated. Why is a radio company able to disable required safety systems on a vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586962May 4, 2024
POWER TRAIN
While driving the transmission lost power and car behaved like it was in neutral while in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586855May 3, 2024
ELECTRICAL SYSTEM
While driving my van would shut off. It would always crank again. This began happening in 2018. No warning lamps or indicators went off. The van just died. I could not tie it to any particular road conditions. I eventually quit driving the van because I realized it to be unsafe. I could not jeopardize the lives of others or my grandchildren.The local Chrysler dealer could not diagnose a problem so they could fix nothing. The same scenario happened with a local mechanic. I recently took it to different mechanics who explored the ignition switch as an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586867May 3, 2024
POWER TRAIN
Transmission is slipping, hard shifting, delayed engagement. I checked and it says this van is not in recall but it is doing the same thing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586339May 1, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My rear passenger sliding door doesn't lock. My rear driver sliding door won't open. This is a safety problem if I was ever in a wreck and couldn't get my Grandaughter out the door due to her being in a car seat. This is a serious safety issue. If the car caught fire you would put someone in grave danger if they were in the back seats and the door wouldn't open. This is a huge problem with these vehicles and I don't think we should have to pay for it, Chrysler should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585730April 29, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The contact owns a 2012 Chrysler Town and Country. The contact stated that while the vehicle was parked unattended, he detected smoke from the vehicle, which caught fire in the rear electrical compartment. The fire department extinguished the fire. There were no reported injuries, air bag deployment or police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The approximate failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11585142April 25, 2024
SEATS
The passenger seat headrest deployed without warning. I slowly pulled out of a parking lot and proceeded down the road. I heard a loud bang and looked over at my daughter to ask what was that. She said ouch my head. I looked at her seat and saw the headrest deployed. I took it to the dealership and they said there wasn’t anything they could do but it was equivalent to an airbag deploying. I called Chrysler and they say my van is out of warranty and they can’t help. This is a known safety issue and yet no recalls have been made. I fear my drivers side headrest will do the same. Someone needs to fix this issue. My daughter has whiplash.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11584974April 24, 2024
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power. The contact was able to coast the vehicle to the shoulder of the roadway. Due to the failure, the vehicle was almost rear-ended. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission and that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584915April 24, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger sliding door locked is stuck locked and the door will not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584690April 23, 2024
AIR BAGS
The passenger side headrest popped open without any impact. It has been inspected by a mechanic who stated that this was not normal for this to happen. The headrest contains an airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584174April 20, 2024
ELECTRICAL SYSTEM
2011 Town and Country started stalling while driving up to 40mph! The problem is intermitten and unable to be diagnosed by mechanic. This happens in the middle of traffic and power steering is lost. This is a known problem and was recalled in the several years before mine. This is a safety issue to everyone on the road and is a matter of time before there is an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584245April 20, 2024
STRUCTURE:BODY
Right rear door lock not functioning. Door does not lock electrically or manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582650April 12, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM
Van was sitting in driveaway in front of my house. We noticed smoke coming from rear of the vehicle and then saw flames. Contacted 911. Fire department arrived to put out the fire. They said something appeared to have shorted or exploded inside the driver side rear wall panel. Just below the rear window vent in the area of the 3 row speakers and cup holders. It burned down the exterior of the van near the gas cap.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11582721April 12, 2024
UNKNOWN OR OTHER
The front head restrains deployed without any impact. One month apart from each other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580393April 1, 2024
ENGINE
The contact owns a 2010 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated while driving 20-25 MPH, the vehicle lost motive power. The contact was able to pull to the side of the road. The contact was able to restart the vehicle and continue driving. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 217,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580510April 1, 2024
UNKNOWN OR OTHER
Every so often there’s like a miss or jerk as if it’s the transmission also there’s moments I’ll go after stopped and there’s no power until a few seconds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579054March 23, 2024
SEATS
When moving the front seats, unexpectedly, the front headrest, engaged and moved forward violently. Unable to move it back to its original position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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