Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11605027July 29, 2024
POWER TRAIN
While driving the vehicle it loses power and will not shift gears. This happened in the middle of a busy highway with me and my children in the car. When turning the van off and back on it will then go into gear but then quickly loses power and will not move forward. This happened 7/28/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604805July 26, 2024
POWER TRAIN, ENGINE
Cylinder #1 misfire fuel injectors replaced 4/16/2024; 7/26/2024 cylinder #6 misfire and compression leak. Chrysler refuses to acknowledge additional issue with this 3.6L engine cylinder head. Customer service disconnected me when I asked to file a complaint. Called the Canadian phone number on X56 service bulletin and repeatedly got disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604818July 26, 2024
POWER TRAIN
Drove 20 miles to doctors appointment in vehicle. No signs of problem. Was at doctors office for about 2 hours. When I left doctors office vehicle was acting erratic. Making noise and revving even when not applying gas. Jolting forward unexpectedly. Hesitating when accelerating. There were no indicators and no check engine light coming on at that time. I got off highway and took back roads until I found a place to safely stop vehicle. Turned vehicle off and waited a bit. Started vehicle again and drove it around a cul de sac several times to try to see if it might be better. While driving in cul de sac check engine light finally came on. It was steady, not flashing. This was several miles after car first started exhibiting erratic behavior. I could not tell if car would be controllable. After parking car for quite a while and letting it cool I was able to drive it the rest of the way home, going slow and coasting when possible to avoid having to accelerate and brake more than absolutely necessary. Ran diagnostic which suggested transmission problem. Looked up recalls and although 2015 town and country has recalls for transmission pump my vin number was not covered under recall. Once transmission was taken apart and investigated by mechanic I learned my transmission pump was indeed bad and so was my torque converter. I had to pay for transmission rebuild and pump and converter out of my pocket. While I was driving the car the day this happened I had no warning of the problem. Drive to the appointment was normal- no noise or erratic behavior. Drive home was scary. Hard to judge what car would do. Had to leave lots of distance in case car jolted forward and go slow in case car would not accelerare when needed. Had to pull over and let car cool multiple times to get all the way home. If I was not able to exit the highway when I did I fear I may have had an accident trying to drive safely at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604060July 23, 2024
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed, the contact became aware of a failure with the transmission. The contact stated that the vehicle could not be shifted out of neutral. There was no warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed as a failure with the transmission pump. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603535July 20, 2024
SEATS
I parked my car in the driveway, turned off the engine and exited the vehicle. Before I closed the driver's side door, the front right headrest went off like the vehicle was in an accident. The corresponding air bag did not deploy. I inspected the headrest noticing pieces of plastic had broken off and others were bent. I attempted to reset the headset following the recommended procedure. Because of the broken/bent pieces of plastic, the headrest cannot be reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603032July 17, 2024
AIR BAGS
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed that the wiring harness underneath the seat had fractured, which could cause the air bags not to deploy during a crash. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602861July 17, 2024
SEATS
The driver's seat headrest went off. The leather front popped off from the backing. Inside you can see where there is plastic broken and we can't push the pieces back together. The pop of it going off was loud and thank goodness I wasn't driving on the highway when it happened. Vehicle was not in motion when it went off. We were cleaning out the van and wiping down the seat when it happened. It was literally a ticking time bomb and I'm afraid that the passenger side is going to do this too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602936July 17, 2024
POWER TRAIN
my vehicle was going up hill when it started smoking. I pulled over and found a leak under the van which was transmission fluid. I had to pay $2200.00 to have the vehicle towed home to my local mechanic and now it is costing an additional 1800.00 to fix the torque converter and transmission fluid pump. It dropped in speed from 50 to 30 to nothing within seconds of going up the hill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602682July 16, 2024
AIR BAGS, SEATS
I was enjoying holiday driving with family in my 2013 Chrysler Town & Country Limited when suddenly a very loud pop was heard, with a forceful strike to the back of my head being felt. Alarmed & dazed for a moment, it was observed that my driver’s side active headrest had just exploded forward striking me on the back of my head. Once off the highway and stopped, I discovered that the active headrest had actually come apart. From the damage inside the exposed headrest, this catastrophic failure seemed to be mechanical in nature with root cause thought to be STRESS FATIGUE for the plastic casement. In other words, this active headrest did not just randomly “go off” from an errant SRS command or an electronically manipulated trigger short. I observed the headrest’s metal latch pin to still be in the locked or reset position. Instead, the plastic assembly holding two (2) heavy coil springs ruptured unprovoked. When this happened, the front part of the headrest assembly rapidly propelled forward. Though the 2010-2016 Chrysler Town & Country active headrests are an integral part of the air bag or Supplemental Restraint System, THIS particular failure was NOT due to a SRS Control nor electrical malfunction. Rather, the plastic retainer struts surrounding the metal latch pin failed. Being that my head and neck were static in position with a small amount of clearance from the front face of the headrest, the propulsion of the headrest forward caused quite a sharp smack to the back of my head. This led to some residual neck strain for the balance of the day. I have not experienced any repercussions since that day of the incident, but I do believe this to be a SAFETY ISSUE for others who may be more age OR physically compromised. I’ve found through MOPAR tech forum and dealership research that the 2010 - 2016 active headrest FAILURE is NOT rare, but more and more COMMON to the Chrysler make. Please advise. Thank you so much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602384July 15, 2024
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated that after shifting to reverse(R), the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the failure mainly occurred while reversing on gravel and on a slight decline. The MIL warning light and the TPMS warning light were illuminated. The contact stated that the vehicle responded as needed while reversing on a flat road surface. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602016July 14, 2024
AIR BAGS
The front passenger headrest activated with no cause. It exploded out luckily no one was in the seat. It is a known problem with chrysler. When I contacted the company as for as the safety warranty goes, they said I missed it by two weeks. It exploded due to faulty equipment. It is literally a time bomb waiting to go off. The driver side has not gone off, but I am afraid it will deploy when driving down the road and hit me in the back of the head. I followed up with the manufacturer but never head anything back. I purchased part out of pocket to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601771July 13, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
My 2016 Chrysler Town and country van, started making horrible noises while I was circling to get my friend at the airport. There was no warning light and no place to stop. I slowly drove 2 miles to a gas station and parked it over night, got it towed to my regular shop in the morning. They told me transmission oil pump had failed. They referenced me to NTHSA SAFETY RECALL 16V461000 ( Chrysler recall number S44 ) for transmission oil pump. Recall was for dates Aug 2015 thru Aug 2016. My vehicle DOM was December 2015, right in the middle of the recall date range. However, for unknown reasons, my VIN is not included in the NTHSA recall and Chrysler / FCA / Stellantis is refusing to pay for the $7500 repair. I would like NTHSA to please add my VIN number to the above referenced recall. Please let me know next steps. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600887July 10, 2024
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the transmission failed, and the vehicle was towed to an independent mechanic. The transmission was replaced, and the contact related the failure with an unknown recall; however, the vehicle was not included. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 149,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600602July 9, 2024
ENGINE
The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at approximately 40 MPH, and once while stopped at a red traffic light, the vehicle lost motive power and stalled. The vehicle was able to be restarted each time. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599870July 7, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Today, we experienced, for the FOURTH time, a complete stall while driving. Accelerator would not work at all. Van died while driving approx 25 mph. We just had the entire fuel pump & fuel pump relay completely replaced. We have replaced both of these twice now, in less than 3 years. Same problem keeps happening. Mechanic agrees, that the core problem lies within a failure of the TIPM system. It's an electrical problem causing the fuel pump to fail while driving. This is extremely dangerous. It happened to us previously, while we were on the interstate driving approx 65 mph, and it almost caused us to crash the vehicle. Another problem to also note, is this same problem has caused the A/C unit to stop working. Blows out hot air, but will not produce cold air. A/C was completely replaced. Still not working. Mechanic says yet again, it's a failure of electrical sources due to the TIPM module. This should be an immediate recall from Chrysler, for 2013 Town N Country Minivan. Over 200 logged complaints of the exact same problem. They manufactured a broken TIPM module in these make & model vehicles. Now, my husband is stranded 200 miles from home, on the side of the road, and it's 98 degrees out. This is 4th time, weve experienced a total power failure. So it doesn't matter if you replace the fuel pump, it will still DIE. We are having this POS towed to our local mechanic, AGAIN. Its available for inspection. Problems have been confirmed by an independent servicer. Check engine remains on. Someone is going to die, if Chrysler doesn't issue an recall for this ongoing problem. The interior power is still on,and engine will turn over, will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597898July 1, 2024
ELECTRICAL SYSTEM
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated on and off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 11V139000 (Electrical System). The dealer was made aware of the failure but confirmed that the vehicle was not under the recall the contact was relating the failure too. The manufacturer was not made aware of the failure. The failure mileage was approximately 181,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597903July 1, 2024
STRUCTURE:BODY
The sliding drivers side door is locked shut and will not open. I have seen a notice for this vehicle model but for some reason this VIN does not show it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598060July 1, 2024
UNKNOWN OR OTHER
Dear evaporator coil going out. This is a very common issue on these vehicles and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598084July 1, 2024
ENGINE
Hard starting mostly in the mornings sometimes in the hot afternoon I have to turn the key several tries to get it to start the most of the rest of the day it’s OK the Ignition seems loose sometimes the key will not pull out right I’ve heard about the recalls on the other years causing the vehicle to shut off while I’m driving I hope this does not happen.Other years of the Chrysler Town an Country was recalled,Same engine same parts.Win ignition was bad.Please don’t let us get seriously injured if the vehicle ever shuts down on us while driving.Many other owners having the same issues.We got many new parts trying to fix.But no luck.But it is now. Narrow down to this problem with the ignition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597762June 29, 2024
SERVICE BRAKES, ENGINE, STEERING
The vehicle randomly loses all power, which means no power steering and no brakes. It happens randomly and after searching online it appears others have the same issue faced back to the wireless ignition node being faulty. However the previous recall doesn't cover the vehicle I have which is experiencing the exact same symptoms. My wife has already had a close call as she is unable to steer the vehicle without power steering and the brakes don't work at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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