Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11571730February 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Totally Integrated Power Module (TIPM). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571606February 13, 2024
UNKNOWN OR OTHER
The contact owned a 2014 Chrysler Town and Country. The contact stated that after starting the vehicle five minutes later, it caught fire. The contact's daughter opened the driver's side door and noticed flames emerging from the door panel. There were no reported injuries. The fire department was called to extinguish the fire. A police report was not filed. There was no air bag deployment. The contact stated that the siding of the house had melted due to the fire. The vehicle was towed to a salvaged yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The contact mentioned that the failure may be related to NHTSA Action Number: PE20012 (Electrical System). The manufacturer was not contacted. The failure mileage was approximately 86,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11570689February 8, 2024
WHEELS
The end of the tire stem broke off when I was refilling the tires. This prevented the tires from staying filled and I was nervous about driving the vehicle until I could get it to a shop to be repaired. We replaced all the stems, but replacing the sensors was too expensive. If this damage had occurred while driving, a sudden flat tire could have been very dangerous. Never thought to take pictures for a report until after we had already replaced the valves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570568February 7, 2024
ENGINE
My van began to leak oil at a high rate spontaneously one day. I found antifreeze had mixed into the piston chamber as well. Upon further investigation, it appears that the OFA as Chrysler calls it, or the Oil Filter Assembly, has a fatal design flaw being made of plastic and through heat and time these units are prone to cracking. Upon investigating forums, this assembly is used on other vehicles across the FCA brands and exhibits the same failure. It is also prone to cracking during the replacement process of the filter as high torque of unscrewing or screwing the filter can crack a portion of the OFA. There is an aluminum version of the OFA that is being recommended for replacement of the OEM OFA which to me signals a confirmation of the design defect, however, if the vehicle is outside the warranty, the OEM is refusing to cover any of the replacement cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569977February 5, 2024
BACK OVER PREVENTION: WARNINGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle is a 2011 Chrysler Town Country Touring L and has 68,000 miles on it. It is well maintained with no issues prior to compliant incident. While normal driving of vehicle emergency dash light system activated numerous safety warning lights i.e.: ABS, ESC, Engine light. My wife was travelling on a highway at 68 mph. Loss of drivability noted at the time included; loss of speedometer, abnormal shifting of transmission, loss of ABS and traction Control, Cruise Control and seat belt notification. The following day, I took the vehicle to repair dealership where I was notified that there was numerous codes showing up on scanner. PCM Codes included; c2200 Internal fault of ABS Module, U1110, U1120, P0501. Advised that I would lose numerous other systems not noted due to codes these included; electric rear doors inoperable while vehicle started, seat belt alarm system, rear parking system notification. Dealership advises that Chrysler company has put the sale of ABS modules part # 68089474AA on hold for over the last year, due to an Engineering review, and that no modules are available for sale. It was recommend that I "get rid of the vehicle". In doing internet searches this is a long running problem with numerous vehicles using this same ABS Module system. Due to the numerous safety systems this affects, the vehicles are unsafe without a recall to correct this manufacturer defective ABS Brake Module. I have had to setup an auxiliary GPS module to calculate speed and severely limit driving this vehicle during inclement weather. As of now normal braking remains unaffected but there. Public is at the mercy of the manufacturer as ABS modules are not for sale and have a retail value of over $1300.00 + install and dealer reprogramming. This is a severe safety issue and aligns with other current recalls of similar models with the same condition. You may contact me at anytime to discuss. I am a recently retire Chief of Police and a certified Accident Homicide Investigator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569142January 31, 2024
ENGINE
Transmission Oil Cooler Lines Leaking and Oil Filter Adapter Housing is Leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569145January 31, 2024
ENGINE
Oil filter housing is made of plastic and leaks like crazy it is a known problem with Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567696January 25, 2024
ELECTRICAL SYSTEM
The car would turn off as I am driving on the high way. I would have to wait about forty five minutes to restart the car. As I did my research to why this was happing I came across information that this was caused by a malfunction with in the TIMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566987January 22, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Started the vehicle and traveled maybe about 50 feet. Noticed loss of power steering. This was due to the engine stalling out. The vehicle would not start and there was a strong odor of fuel fumes in the vehicle cabin. Exited the vehicle and observed a large puddle of oil running downhill from the vehicle. The puddle also smelled of gasoline. I had the vehicle towed to a repair shop. The issue was determined to be a cracked oil filter housing assembly and the clip on the fuel return line had failed causing fuel to be sprayed onto the engine. The repair cost will be just over $800. It is fortunate that the engine was still cold and that the loss of oil caused the engine to shut off. If the engine had been hot enough to ignite the fuel, this could have had tragic results with a potential loss of my family's life. The oil filter housing assembly is a known issue with the Pentastar V6 3.6L engine. Chrysler so far has failed to take responsibility for this issue. I recently had to have repairs due to a faulty fuel pump relay. There appears to be related Chrysler TIPM recalls on almost every other model but the 2013 Town and Country. This issue appears to cause the vehicle to not start or allow the fuel pump to remain running after the vehicle is shut down. My Town and Country would not start and it produced strong fuel fumes. As noted, there are multiple safety issues noted with this model of vehicle that remain unresolved. It is a 2013 model but the issues are ones that have existed since the production of the vehicle and Chrysler has yet to assume responsibility. I will add a copy of the repair invoice shortly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566687January 20, 2024
SEATS
The middle row seats headrest will not latch the headrest just drops down and it could fall off and hurt someone if we were to get into a crash. We can not use that seat with a headrest that is faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566545January 19, 2024
POWER TRAIN
The oil cooler and oil filter housing unit is made of plastic becomes cracked and leaks oil and coolant. with it leaking oil and coolant the engine can seize and over heat. I have had the same problem with my 2012 Chrysler town and country with the same plastic oil cool/oil filter housing unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566577January 19, 2024
AIR BAGS
Front Passenger Seat Headrest deployed from broken plastic that failed and released the headrest while parked and car is off. Concussion risk while driving No inspection yet by dealer or police/insurance No prior warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566193January 18, 2024
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY:HOOD
The contact owns a 2013 Chrysler Town and Country. The contact stated that the air bag warning light was flashing. Additionally, the Auto Start feature was inoperable. The contact also stated that the heater was activated independently. While driving at undisclosed speeds, the vehicle stalled with the check engine warning light illuminated. The contact stated that the hood latch had been seized, and the electrical system was inoperable. The vehicle was taken to the local dealer, but the dealer declined to service the vehicle and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566071January 17, 2024
POWER TRAIN
On my way home the transmission pump failed in my van which then caused the entire transmission to fail. I was at a stop sign and when I went to go the car to not move forward, it would just rev as if I was in neutral and then when it first happened, it would suddenly kick in to gear. Now the dealership tells me it will not go into gear at all, it just rev's. After some research we saw that there is a recall for this exact issue that exists for our van's year and model; however our VIN was not included in the recall. As it stands right now we are having the transmission replaced but this is obviously related to the existing recall and believe it should be added to it as well. Chryslers number for the recall is S44. I've included the invoice from the dealership for the repair stating that the pump failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563120January 2, 2024
SEATS
I am the original owner of a 2014 Chrysler Town & Country minivan. In the Spring of 2023 I went out to go run and errand and when I got into my van I saw that the headrest on the passenger side front seat had opened up. I tried to close it but it wouldn't move. When I got home I started checking to see what the deal was with the headrest and found out that the headrest had deployed without there being any sort of accident and fortunately there was no one in the seat at the time. Chrysler is not taking any responsibility for the problem. Now I have a failed headrest that is supposed to prevent injuries to passengers that is inoperable. And I have a questionable headrest on my driver's side seat that I don't know when it might decide to deploy one day when I am driving my vehicle. This is totally unresponsible of Chrysler and I think they need to be held responsible for this and replace their headrests at their own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562488December 29, 2023
UNKNOWN OR OTHER
Vehicle hasn't been inspected, issue is still present. My child was able to move gear shift and change gears causing vehicle to roll down driveway into woods, without key in ignition or foot on brake. I have video evidence of occurrence and video of issue without key or foot on brake
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11562462December 28, 2023
POWER TRAIN
I have a huge issue with the safety of my vehicle. while i am driving the car will race the RPMs up 6,000 up and down while I am going 65 on the highway, but the car down not speed up. the only way to stop it is to pull over the busy highway and restart the van. it will also sometimes drop down in gears and cause the vehicle to skid and shift the back end to the side. I called the deanship and they said the will not help. this is scary for me and my kids. to fix it would be over $5000 and that is more then the van is worth and I think it would be bad to sell it knowing this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561124December 20, 2023
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560956December 19, 2023
AIR BAGS
The contact owns a 2008 Chrysler Town and Country. The contact stated that the air bag warning light was illuminated on the instrument panel. The vehicle was taken to the dealer and the contact was informed that the vehicle was not under recall. The vehicle was taken to an independent mechanic and was diagnosed with a defective air bag module. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560775December 18, 2023
AIR BAGS
While driving the headrest exploded into the back of my head. It felt like someone had just punched me in the back of the head. This happened yesterday, and I have not yet had it inspected by anyone.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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