Audi Q3 Complaints

244 consumer complaints on file.

#11399950March 9, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR COMPLETELY SHUT DOWN, DRIVING 30 MILES AN HOUR, HAD NO POWER OR STEERING . DEALER 'NEVER HEARD OF IT' BUT HAD A RECALL SOFTWARE UPDATE I HAD NOT BEEN TOLD ABOUT FOR THE 'ENGINE CONTROL UNIT''SOFTWARE EA888 BOSCH AND CONTINENTAL. AND 'INTERNAL CONTROL MODULE PERFORMANCE CAUSED LOST POWER TO VEHICLE ' ALSO CLOCK SETS TO MIDNIGHT AND THEY DON'T HAVE A FIX FOR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399030March 3, 2021
WHEELS
DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH, ALL OF THE SUDDEN THE CAR LOSES CONTROL AND IS FISHTAILING. I WAS ABLE TO REGAIN CONTROL AND PULL OFF THE ROAD AT AN EXIT RAMP. THE PASSENGER SIDE REAR TIRE WAS COMPLETELY BLOWN OUT. I DO NOT RECALL RUNNING OVER ANYTHING OR HEARING A POP, THE TIRE SIMPLY EXPLODED. THE TIRES ARE CONTINENTAL CONTIPROCONTACT 255/40/19. THE TIRE PRESSURE SENSOR DID NOT INDICATE LOW PRESSURE BEFORE THE BLOWOUT OR FOLLOWING THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396083February 13, 2021
ENGINE, UNKNOWN OR OTHER
AFTER STOPPING AT A SIGN ON A BUSY ROAD, THE ENGINE FULLY SHUT DOWN AFTER A SECOND OR TWO OF ACCELERATION. A WARNING CAME ON THE DASH TO PULL CAR OVER AND CALL DEALER. THE ENGINE WAS COMPLETELY DEAD, BUT I WAS ABLE TO COAST TO SIDE OF ROAD. AFTER THINKING ABOUT THE SITUATION FOR A FEW MINUTES, I STARTED UP THE CAR AGAIN SINCE I WAS IN A PRECARIOUS LOCATION. I DROVE IT ANOTHER TEN MILES TO MY DESTINATION WITHOUT ANY ISSUES. AFTER REACHING MY DESTINATION, I CALLED AUDI ROADSIDE ASSISTANCE. THEY SENT A TOW TRUCK (IT TOOK JUST UNDER FOUR HOURS TO ARRIVE). THEY THEN TOWED CAR TO ELK GROVE AUDI, WHICH IS WHEN I LEARNED THAT AUDI KNEW OF THIS PROBLEM BUT WAS NOT UPDATING THE SOFTWARE UNTIL PROBLEMS DEVELOPED IN THE CARS. I FEEL THAT I WAS VERY LUCKY THAT THE STALLED ENGINE DID NOT HAPPEN ON HIGHWAY OR THAT I DID NOT HAVE ANY PASSENGERS IN CAR. THE OUTCOME COULD HAVE BEEN VERY BAD. AFTER CONTACTING AUDI CUSTOMER SERVICE A FEW DAYS LATER, THEY ('MARIA' ON MESSAGE LINE) SAID THEY WOULD LOOK INTO THE ISSUE AND CONTACT ME BY FRIDAY FEB 12. I NEVER RECEIVED ANY FURTHER COMMUNICATION FROM AUDI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395337February 9, 2021
UNKNOWN OR OTHER
TRUCK READS FAINT OR OLD LANES ON THE ROAD & WILL OFTEN JERK THE TRUCK OVER TO THE OLD LANE VS THE ACTUAL LANE THAT IS BEING DRIVEN. WHEN YOU TRY TO TAKE CONTROL ITS REALLY HARD AS IF THE STEERING WHEEL LOCKS. RECENTLY THE SENSORS FOR FORWARD COLLISION CAN SENSE PEDESTRIANS WALKING AHEAD OF THE TRUCK A FEW FEET AWAY & WILL ENGAGE THE EMERGENCY BREAKS AS IF WERE GOING TO HIT THE PEDESTRIANS WHO AREN'T EVEN CLOSE TO US. THE BREAKS UPON RELEASE FROM A LIGHT OR BACKING OUT OF THE DRIVE WAY MAKES A HORRIBLE GRINDING NOISE. AUDI SAID ITS A CHARACTERISTIC OF THE TRUCK! TODAY WHILE DRIVING THE TRUCK SEEMED TO BE SHAKING A LITTLE & REDUCING SPEED. WHEN I PULLED INTO THE PARKING SPACE THE TRUCK WAS STILL SHAKING. AN ALERT LIT UP THE DASH BOARD "DRIVE SYSTEM: MALFUNCTION! PLEASE CONTACT SERVICE. THE TACHOMETER WAS FULLY RED 1-8 VS 7-8. I TRIED TO GIVE THE TRUCK A LITTLE GAS TO STOP THE SHAKING, BUT THAT DID WORK. I SHUT THE TRUCK OFF WAITED & TURN IT BACK ON THE MESSAGE WAS CLEARED. I WAS SCARED TO DRIVE IT, BUT TOOK THE TRUCK TO AUDI WHERE IT IS BEING LOOKED AT. AUTO START/ STOP LOCKS THE STEERING WHEEL UPON RESTARTING & HAS TAKEN OFF EXTREMELY FAST IN A JERKING MOTION WHICH COULD CAUSE AN ACCIDENT. THIS WAS SAID TO BE ANOTHER CHARACTERISTIC OF THE TRUCK. IT SEEMS TO BE A LOT OF DANGEROUS CHARACTERISTICS WITH THIS TRUCK THAT ARE NOT MENTION BEFORE LEASING. MY PREVIOUS A4 HAD SIMILAR FEATURES & THESE ISSUES NEVER OCCURRED. I DON'T FEEL SAFE IN THIS TRUCK ITS BRAND NEW 2020 WITH 5K MILES & IT SEEMS TO BE ISSUE AFTER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394933February 6, 2021
UNKNOWN OR OTHER
THE CLOCK TIME AND DATE KEEP RESETTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390991February 1, 2021
AIR BAGS, VEHICLE SPEED CONTROL
IN FRONT PASSENGER SEAT IF PASSENGER SITS ON A CUSHION (MY WIFE HAS HIP PROBLEM) OR BLANKET ETC IT TURNS OFF PASSENGER AIRBAG. REPORTED NUMEROUS TIME TO DEALER AND THEIR RESPONSE IS AUDI DESIGNED IT THAT WAY. EASILY REPLICATED. NEXT, VEHICLE UNEXPECTEDLY AND WITHOUT PROVOCATION SUDDENLY ACCELERATES AT LOW SPEEDS'4-5MPH TO 9-10MPH. ITS UNNERVING ESPECIALLY IF CAR IN FRONT. AIRBAG IS ALL THE TIME EVERYWHERE. ACCELERATION IS GOING FROM STOP TO MOVING PARKING LOTS, STOP LIGHT, ETC. BOTH HAVE HAPPENED SINCE DELIVERY. REPORTED TO DEALER NUMEROUS TIME. NO ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388824January 19, 2021
SERVICE BRAKES
THIS PARTICULAR MODEL OF AUDI Q3 HAS POOR QUALITY BREAK PADS AND ROTORS, IF YOU LIVE NEAR THE OCEAN LIKE ME IN MIAMI BEACH, THE BREAKES GET DAMAGED AT ONLY 8,000 MILES INTERVALS AND THEY CAN FAIL CAUSING AN ACCIDENT. I REPORTED THE ISSUE TO DEALER AND MANUFACTURER, AND THEY HAVE FULLY WASHED THEIR HANDS. THEY ARE AWARE OF THE ISSUE, AND HAVE NOT ISSUED A RECALL. I AM IN THE PROCESS OF RETAINING CLASS ACTION COUNSEL TO PURSUE CLASS ACTION LITIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388913January 19, 2021
UNKNOWN OR OTHER
TIMING CHAIN JUMPED AS I WAS DRIVING ON THE FREEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388642January 18, 2021
ENGINE, VEHICLE SPEED CONTROL, LANE DEPARTURE: WARNING
ON JANUARY 16, 2020, I WAS DRIVING ON A LOCAL STREET AND STARTED SLOWING DOWN FOR A STOP SIGN. I HAD FORGOTTEN TO TURN OFF THE AUTO START/STOP SWITCH AS IS MY USUAL PRACTICE, SO I DEACTIVATED IT BEFORE STOPPING. WHEN I HIT THE SWITCH, I GOT AN ERROR MESSAGE TELLING ME THE CRUISE CONTROL WAS NO LONGER AVAILABLE, THE ENGINE WARNING LIGHT CAME ON, AND THE MOTOR STARTED SHUDDERING. AS I TRIED TO PULL AWAY FROM THE STOP SIGN, THE CAR WOULDN'T ACCELERATE MORE THAN 7 MPH. TOWED TO DEALER. THEY ARE TRYING TO TRACK THE FAULT. I HAVE ALSO HAD PROBLEMS WITH THE LANE KEEPING DETECTION SYSTEM SINCE I BOUGHT THE CAR IN AUGUST, 2020. THE SYSTEM IS SUPPOSED TO COME ON AUTOMATICALLY WHEN THE VEHICLE IS STARTED. HALF THE TIME IT DOESN'T COME ON WHEN STARTED; OTHER TIMES, WHEN MAKING MULTIPLE STOPS DURING A DAY'S DRIVING, IT COMES ON AT RANDOM TIMES. SOME DAYS IT NEVER COMES ON. OTHER DAYS IT COMES ON EACH TIME. DEALER CAN'T FIND FAULT. TURNING IT ON MANUALLY DOESN'T GUARANTEE THAT IT'LL TURN ON THE NEXT TIME YOU START THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387372January 10, 2021
SERVICE BRAKES
I BOUGHT MY 2020 AUDI Q# PREMIUM PLUS S LINE AS A CPO FROM AUDI OF NATICK IN NATICK MASS 0N 9/26/2020. IT HAD APPROXIMATELY 4500 MILES ON IT WHEN I TOOK DELIVERY OF IT. THE CAR MAKES AN UNUSUAL NOISE FROM THE REAR BRAKES WHENEVER I USE THEM. THIS IS NOT NORMAL AND USUALLY ONLY HAPPENS WHEN BRAKE PADS ARE WORN TO THE POINT OF HAVING LITTLE TO NO BRAKING MATERIAL LEFT. I MENTIONED THIS TO THE DEALER BEFORE I TOOK DELIVERY AND WAS TOLD IT WAS NORMAL. IVE BEEN DRIVING FOR OVER 45 YEARS AND KNOW THAT THIS IS ANYTHING BUT NORMAL. I DROVE A NUMBER OF 2020 Q3'S AND THEY ALL DID IT. I ALSO DROVE ONE 2019 Q3 AND IT DID NOT DO IT. I KNOW THAT THIS IS A TYPICAL COMPLAINT AMONG THE OWNERS OF THESE VEHICLES AND WANT AUDI TO RECTIFY IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386713January 5, 2021
UNKNOWN OR OTHER
WITH NO WARNING CAR DIED ON THE FREEWAY IN THE RAIN "DRIVE SYSTEM FAILURE". CAR TOWED TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385990January 1, 2021
VEHICLE SPEED CONTROL
THE FIRST PROBLEM WAS ON JANUARY OF 2020 MY AUDI Q3 JUST STOPPED RUNNING ON A VERY BUSY ROAD WHEN I WAS IN MOTION. I CALLED THE AUDI ASSIST NUMBER AND A TOW TRUCK WAS DISPATCHED TO MY LOCATION. I HAD ONLY HAD THE Q3 FOR 2 MONTHS AND IT ONLY HAD 2000 MILES ON THE ODOMETER. IT WAS TOWED TO AUDI OF WARWICK AND THE NEXT DAY THE DEALER GAVE ME A LOANER VEHICLE ANOTHER 2020 Q3 AS THEY SERVICED MINE. THE LOANER AUDI Q3 DID THE SAME THING AND WENT INTO 'LIMP MODE' ON A BUSY ROUTE. THIS TIME AUDI OF WARWICK GAVE ME A Q5 MODEL TO DRIVE WHILE THEY COMPLETED THE SERVICE ON MY Q3. WHEN I PICKED MY Q3 UP I WAS TOLD THE PROBLEM WAS FIXED WITH A SOFTWARE UPDATE. FAST-FORWARD TO NOVEMBER 5, 2020 MY AUDI Q3 HAS ABOUT 10,000 MILES ON THE ODOMETER AND WHILE DRIVING HOME FROM WORK AGAIN WENT INTO 'LIMP MODE' WHEN I WAS IN MOTION CROSSING A BUSY 6 LANE 4 WAY INTERSECTION. VERY UNSAFE AS THE CAR WOULD BARELY MOVE FORWARD SO I COULD PULL OVER TO THE CURB. ONCE AGAIN I CALLED THE AUDI ROADSIDE ASSISTANCE NUMBER MULTIPLE TIMES OVER AN HOUR FOR A TOW AND NO ONE ANSWERED. I HAD CALLED MY HUSBAND AND WHEN HE ARRIVED HE CALLED TRIPLE AAA ROADSIDE SERVICE AND THEY DISPATCHED A TOW TRUCK. ON FRIDAY NOVEMBER 6 MY HUSBAND DROVE TO AUDI OF WARWICK TO SPEAK WITH THE SERVICE MANAGER ABOUT MY CAR CAUSING A SAFETY ISSUE, ETC. THE DEALER FOR THE SECOND TIME DID A SOFTWARE UPDATE AND RETURNED THE Q3 TO MY HOME. AUDI OF WARWICK SAID THE PROBLEM WAS FIXED WHICH WAS WHAT I WAS TOLD ALMOST A YEAR PRIOR WHEN I HAD THE SAME PROBLEM OCCUR TWICE IN TWO SEPARATE Q3'S (DESCRIBED ABOVE). I AM VERY DISAPPOINTED WITH THE SAFETY AND UNRELIABILITY OF THE 2020 AUDI Q3 AND THIS SOFTWARE PROBLEM. I TRIED CONTACTING AUDI CUSTOMER SUPPORT DURING THEIR BUSINESS HOURS YESTERDAY DECEMBER 30, VIA AUDI CHAT AND WAS UNABLE TO SPEAK WITH A REPRESENTATIVE AS THERE WAS NO ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384966December 26, 2020
ENGINE, POWER TRAIN
DRIVE SYSTEM MALFUNCTION- 05DEC2020 AS I WAS DRIVING ON THE CITY STREET (35MPH) THE SPEED STALLED(DECELERATED) AT 12MPH, I PRESSED ON THE ACCELERATOR PEDAL ALL THE WAY DOWN IN ORDER TO INCREASE THE SPEED BUT WILL NOT INCREASE. I PULLED TO THE SIDE AND STOPPED AND THEN TURNED OFF THE VEHICLE. I WAITED FOR ABOUT 5MINS THEN RESTARTED THE VEHICLE. DRIVE SYSTEM MALFUNCTION ALARM CLEARED AFTERWARDS; I WAS ABLE TO ACCELERATE TO THE SPEED OF 35MPH. THE VEHICLE RETURNED TO NORMAL OPERATION STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378350December 7, 2020
STRUCTURE:BODY
ON THE PASSENGER DOOR, THE ALUMINUM WRAP THAT COVERS THE INTERIOR DOOR HANDLE USED BEGAN TO PEEL AT THE CREASE. WHEN I REACHED TO OPEN MY PASSENGER DOOR FROM THE INSIDE, THE ALUMINUM DEEPLY CUT MY FINGER. THE VEHICLE WAS PARKED AND TURNED OFF.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11375993November 23, 2020
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE ON THE ROAD, ON THE FIRST MONTH OF DRIVING THE CAR AUGUST/SEPTEMBER 2019, THE CAR SLOWED DOWN TO 2-5 MPH WITH A NOTE ON THE DASH SCREEN TO CALL SERVICE. I CRAWLED THE CAR TO THE SIDE OF THE ROAD. GAS PEDAL AND BREAKS NOT WORKING, PULLING THE EMERGENCY PARK BUTTON TO STOP THE CAR. IMMEDIATELY BROUGHT TO AUDI SERVICE IN FAIRFIELD CT FOR DIAGNOSTIC AND FOUND NOTHING. EARLY NOVEMBER 2020 THIS HAS HAPPEN YET AGAIN IN THE MIDDLE OF A STOP LIGHT BUT THIS TIME THE WHOLE ENGINE/CAR DIED WITH THE IGNITION FOR 2 MINUTES. WITH MY HAZARD LIGHTS ON, I CONTINUED TO START THE CAR SEVERAL TIMES UNTIL IT STARTS. UNFORTUNATELY, I DO NOT FEEL SAFE IN MY CAR AND AUDI SERVICES ARE NOT HELPING/CANNOT FIND THE ISSUE. IT NOW HAS HAPPEN MULTIPLE TIMES. WILL I BE DEAD NEXT TIME IS WHAT GOES THROUGH MY MIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375280November 18, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
THE START STOP FEATURE NEEDS TO BE DEACTIVATED OTHERWISE THE WHEEL LOCKS UP ONCE STOPPED AND VEHICLE DOES NOT MOVE FORWARD ONCE FOOT RELEASES OFF BRAKE. THE VEHICLE SHUTTERED AND RPM DIAL LIT UP AND ENGINE WAS REVVING ONCE START STOP WAS DEACTIVATED. CAR HAD TO BE PULLED OVER AND SHUT OFF. STARTED AGAIN TO MOVE. CLOCK CHANGED TIME ON ITS OWN. INTERIOR READING LIGHTS CAME ON SPONTANEOUSLY NUMEROUS TIMES. CAR WE T TO SERVICE AT DEALER AND WAS TOLD SOFTWARE UPDATE FOR START STOP. GOING BACK IN NOW FOR ENGINE REACTION TO START STOP DEACTIVATION, CLOCK, LIGHTS. STILL NO SOFTWARE UPDATE AVAILABLE. BOUGHT CAR NEW MARCH 2020. ALL EVENTS HAPPENED WHILE DRIVING OR WITH FOOT ON BRAKE. ALL HAPPENED ON STREETS BOTH DRIVING STRAIGHT AND TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372375October 30, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE DRIVING ON ROADWAY YESTERDAY (10/29/2020) THE VEHICLES ENGINE AND ELECTRICAL SYSTEM COMPLETELY SHUT DOWN WITHOUT WARNING. POWER STEERING WENT OUT. WAS ABLE TO DRIFT TO SIDE OF ROAD AND RESTART. WENT HOME AND HAD CAR TOWED TO VALENTI AUDI, WHO DETERMINED THERE IS A TECHNICAL SERVICE BULLETIN FOR SOFTWARE UPDATE. NOT A RECALL! RESEARCHED THIS ON THE INTERNET AND OTHERS HAVE REPORTED SIMILAR ISSUES. THIS VEHICLE IS DANGEROUS! TSB PRINTOUT IS IN VEHICLE AND WILL BE RETURNED TO ME AT SALISBURY CT. HOWEVER, NHTSA MUST ISSUE A RECALL ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350805August 23, 2020
UNKNOWN OR OTHER
I NOW HAVE A BRAND NEW CAR FOR 4 WEEKS..ON 5 SEPARATE OCCASIONS, THE START/STOP FEATURE ON THE VEHICLE HAS PRESENTED A MAJOR PROBLEM...IT STALLS EPISODICALLY WHEN THE BRAKES ARE APPLIED...IT STOPS BUT THEN DOES NOT START. THE WORST WAS PULLING INTO AN INTERSECTION, STOPPED TO LOOK FOR ONCOMING TRAFFIC...BEFORE I SAW A CAR WAS HEADING DOWN THE HILL, I TRIED TO PULL OUT BUT THE CAR STALLED AND NOW ONCOMING TRAFFIC WAS BEARING DOWN ON ME.. I BROUGHT THE CAR TO AUDI SERVICE, THEY TOLD ME AUDI KNOWS ABOUT THE PROBLEM BUT HAS NO FIX!!! INCREDIBLE! THIS IS A MAJOR SAFETY ISSUE THAT IS NOT BEING ADDRESSED. I WAS TOLD BY THE SERVICE MANAGER TO OVERRIDE THE START/STOP FEATURE TO DEACTIVATE...IT IS NOW INCUMBENT UPON ME TO REMEMBER TO DO THIS EVERY TIME I START THE VEHICLE. AUDI HAS A PROBLEM WITH THIS VEHICLE WHICH HAS NOW BECOME MY PROBLEM. I AM TOLD THAT THEY HAVE "NO IDEA" WHEN THIS WILL BE FIXED...ARE THEY KIDDING ME...THIS PROBLEM HAS THE POTENTIAL OF CAUSING A MAJOR VEHICLE CRASH. THIS MUST BE ADDRESSED AND RECTIFIED. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350468August 20, 2020
ELECTRICAL SYSTEM, ENGINE
I BOUGHT MY 2020 Q3 SLINE PREMIUM ON AUGUST 15, 2020. THE VEHICLE HAD STALLED TWICE, FIRST ON AUGUST 17, 2020 AND SECOND ON AUGUST 20, 2020. IN BOTH CASES, THE ENGINE STOPPED AS SOON AS I STOPPED IN AUTO WITH MY PARKING BRAKES ENGAGED. THE DISPLAY SCREEN ALSO WENT DEAD/BLANK IN BOTH CASES. IN BOTH CASES I HAD TO RESTART BEFORE I CAN DRIVE. I ALSO NOTICE THAT WHEN STOPPED AND THE AUTO STOP ENGAGES THE STEERING WHEEL LOCKS MAKING IT DIFFICULT TO TURN A CORNER FROM A RED LIGHT. ADDITIONALLY, WHILE DRIVING THE CAR IDENTIFIES TAR ON THE ROAD AS LANES AND JERKS THE CAR AWAY AND IT IS VERY DIFFICULT TO PULL THE STEERING BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349635August 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SEATS
CONTINUE TO MALFUNCTION WHILE DRIVING. LIGHT,BRAKE, SEAT LIGHT,SYSTEM LIGHT,TIRE PRESSURE LIGHT, STEERING LIGHT, EVERYTHING IS MALFUNCTION INCLUDING THE BATTERY LIFHT,LIGHT, UT WOULDN'T START,HAD THE BATTERY REPLACE AND ALL THE LIGHTS STILL ON ON THE VEHICLE. AFAID TO DRIVE IT THAT IT COULD CATCH ON FIRE WITH THE ELECTRICAL SYSTEM MALFUNCTION. WOULD NOT START SITTING HAD TO JUMP IT TO GET HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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