Acura MDX Complaints

3,381 consumer complaints on file.

#11530084July 3, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2014 Acura MDX. The contact stated while driving approximately 45 MPH, there was a loud popping sound was heard. The contact stopped and inspected the vehicle and discovered that the glass sunroof had shattered. The contact stated that there was no impact to the sunroof glass to cause the glass to shatter. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529438June 28, 2023
UNKNOWN OR OTHER
Backup camera doesn’t function. This is a know. Problem in Honda and 1.2 M car has been recalled few days back. However there is no recall for MDX though same issue exist. If you check Acura MDX forum there are number of people complaining about back up camera and harness wire having issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528882June 26, 2023
UNKNOWN OR OTHER
Moonroof / Sunroof glass spontaneously exploded as while driving on Interstate at approximately 65mph. This caused many small peices of glass to break inward some of which entered into the cabin and onto passengers including the driver. The glass exploding was very loud and caused me to jerk my steering wheel. It scared the passenger as well. Also small slivers of glass can be felt in the skin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528255June 22, 2023
ENGINE, ELECTRICAL SYSTEM
The Car shut down in engine idle and would not restart. It was unresponsive and took 5 minutes for the start button to function. This occurred in the middle of a busy intersection. 2 weeks ago Acura performed an update to the software that was supposed to resolve the engine restart issue, but clearly it has not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528062June 21, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sun/moon roof glass on our 2015 Acura MDX spontaneously shattered while my wife was driving down a major thoroughfare in our area. If the inside cover below the glass had been open, my wife could have been seriously injured by falling shards of glass. Furthermore, she could have been easily distracted and involved in an accident by the loud, exploding sound of the glass shattering. An inspection by myself and the dealer service department determined no external force or object caused the glass to shatter. It happened spontaneously. Nevertheless, the dealer's assessment is that the shattering was not caused by a manufacturing defect. When I contacted Acura Owner Support, I was told no other incidents of this kind have been reported even though I pointed out the the representative that a Class Action lawsuit has been filed against Acura for this very same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527927June 20, 2023
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
I have a 2016 MDX v6 88k miles and I purchased the car as a Certified Pre Owned (CPO). I recently had two lights come on 1) Blind Spot Info System Problem and 2) Transmission System Problem. The car has been driving fine and has been well maintained. Since the lights came on, I've put about 8000 miles on it over the last 6 months and no change to the way it drives (transmission seems to work fine). It seems odd that both lights come on at the same time? Recently my family took a 150 mile trip and both went off during the trip but then did both come back on later that day. Looked on line and it seems many are having this exact issue. One of the websites I visited was - https://www.mdxers.org/threads/2016-mdx-transmission-system-problem-valve-issue-blind-spot-info-system-problem-light.178519/ . I can provide more links to websites if needed. The dealership wants us and others to pay for a new transmission and installation charges. It seems odd that most if not all are having these issues just after the warranty expires. Reminds me of that issue with Volkswagen a few years ago when they would pass emission test when they went to get tester because the computer was programmed to recognize the driving habits of being tested but the other 995 of the time it failed. Also seems odd that cars made in 2016 have a shorter life span than cars built in 1980's. My vehicle is currently in for service at the local dealership (Acura of Seattle) and they want me to pay $8000+ for a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527621June 18, 2023
UNKNOWN OR OTHER
This vehicle comes with Idle engine feature. when the brake pedal is pressed, the engine turns off (supposedly to save gas). The car should proceed when the gas pedal is pressed. So at any time, in any location, after the car is stopped at a stop sign or red light, the car does not always turn back on. I just sit in the vehicle, unable to proceed. I then have to restart the car in order to drive forward again. This is extremely unsafe, as I could be stalled in an unsafe location. this vehicle had a recall due to this faulty issue, and the sensor was replaced by the Acura dealer, however the problem remains. I feel unsafe driving this vehicle. Apparently many Acura owners have the same problem. This problem could result in death. It is extremely unsafe to have a car stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526495June 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving, in the middle of the high way, the car shuts off and stops and when restarted it wouldn’t go. Stopped, twice this month and three time total this year, on the Highway thank god no accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526647June 12, 2023
ENGINE
The contact owns a 2022 Acura MDX. The contact stated that while idling at a red light, a white-colored smoke began to emit from the front passenger tire wheel well. The contact was then alerted by a fellow motorist that the vehicle had caught fire. The contact exited the vehicle and called for assistance. The fire department arrived at the scene and extinguished the fire. A police nor a fire report was filed and no injuries were reported. The vehicle was towed from the scene to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be either repaired or destroyed. The failure mileage was 26,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11526420June 11, 2023
ENGINE
While driving at freeway speed, fourth lane from the right, the vehicle became unresponsive to the gas pedal input and started to glide. I managed to get the vehicle to a narrow shoulder on the right before coming to a complete stop. I had one of my grand child in the car seat as a passenger at this time and I was very concerned about stalling in traffic and getting rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526348June 10, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
As I was approaching an intersection the car engaged the brakes without reason and I was unable to drive the car. It forced the car to stop in the middle of a busy intersection. Thankfully no one else was around or behind my car, but this could have resulted in a very bad accident resulting in my being rear ended at high speeds. The car had 4 passengers, including 2 children in car seats. I am open to the car being inspected. I plan to take it to the dealership for this reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526247June 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two separate occasions (December 2022 and April 2023), the Collision Mitigation System (CMS) of our 2020 Acura MDX improperly engaged. On the first occasion, the CMS abruptly engaged the braking system without warning. There was no car in front of the car, but there was a car in a turn lane to the right of the car. There was no reason for the system to engage. Both the driver (my wife) and the passenger (daughter) reported back pain from the incident. The driver received physical therapy for the event. The dealer (Gary Force Acura) and Honda America were notified. The dealer examined the car and found no issues or failures. On the second occasion, the car was changing lanes at a slow rate of speed while approaching an intersection and a stopped car well in front of the Acura. The CMS again abruptly slammed on the brakes in a manner not corresponding with the risk or danger of the situation. A collision with the car behind our car was fortunately avoided by the driver of the other car. The violence of the braking system caused damage to the braking system. No injuries were incurred. Again, the dealer and Honda America were notified, and the car was again examined. No issues or failures were identified outside of the brake repair. On both occasions, individuals were put at risk. The dealer was not able to reproduce the problem. The dealer said a CMS warning to brake should have come on before the CMS engaged. On both occasions, no warnings were observed until the actual braking event started. We are not comfortable driving the car, particularly with a student driver in the family. In most cases, we turn the CMS off before driving the car. The intent is to dispose of the car due to concern associated with the CMS.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11525838June 7, 2023
FUEL/PROPULSION SYSTEM
This car has repeatedly had issues with delaying to take off when I touch the gas pedal. Once the pedal is depressed there is a long delay before the car actually moves. Two days ago as I was driving at around 35mph all warning lights came on and the car started jerking as it was trying to slow down or stall. I was able to get back to my home luckily I was only up the street and was able to drive under 30mph and had to pull off the road several times because it kept jerking almost as if someone was repeatedly slamming on the brakes. I had a mechanic hook a reader up and was able to determine it was the high pressure fuel pump. Acura claims my car has no open recalls but I believe although it may not be currently it obviously should be part of the recall involving the same exact issue. The warranty expired 3k miles ago ironically, but given this issue has happened to other cars of the same make and model and given the recall for this same part on other cars like mine just with a different vin I believe it should be covered as it is a major safety concern. The car jerked very hard and luckily I did not have my kids with me and luckily no one was too close to me when my car starting stopping in such an forceful way. If I was on a Highway I would have probably been involved in an accident as the car was attempting to go into limp mode due to the failure of the fuel pump and was aggressively shifting down when I was only going 35mph I can only imagine what could happened if i was traveling double that speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525491June 5, 2023
ELECTRICAL SYSTEM
The car attempts to start on its own, light come on and at times the alarm goes off. The car does not open at times and requires manual override to oepn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525338June 5, 2023
POWER TRAIN
While in a residential area we were accelerating from a slow speed as we were leaving one corner and preparing to enter a second corner. The car then suddenly lurched forward followed by the drivetrain immediately entered into neutral - losing all forward power. We were able to coast across the end of a residential driveway. (The owner wasn’t thrilled about that at first but understood after an explanation.) We then turned the car off, ans waited about 15 minutes before restarting the car. At that point everything worked normally with no indication of a continuation of the problem. The car was in the comfort dynamic mode at the time. Although the transmission went into neutral during the incident the shift clearly remained in the drive position. We were very careful about checking to see if we had somehow been at fault - bit this was definitely not driver’s error. We were fortunate on two fronts. Firstly, had an adult or child been in the crosswalk we were approaching at the time it could have ended badly. Secondly, we were at slow speed in modest traffic and had enough momentum to safely coast out of traffic. However, the incident was unsettling and we remain highly cautious about driving the car now. Later that evening we drove the car for about 30 minutes attempting to recreate the incident or see if we noticed anything odd at all about the transmission, shift, or electronics. We did this on a secluded road, using each of the car’s dynamic modes, at varying speeds, and changing acceleration. However, we were not able to recreate the incident. We did not notice anything odd about the car and no warning lights came on. There were also no warning lights leading up to or during the incident. The vehicle is available for inspection if requested. To be fair, we have not yet contacted the dealership. However given the seriousness of this issue and potential danger we felt it was important to report it right away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525380June 5, 2023
POWER TRAIN
While in a residential area we were accelerating from a slow speed as we were leaving one corner and preparing to enter a second corner. We were in comfort dynamic mode at the time. The car then suddenly lurched forward followed by the drive-train immediately entering into neutral - losing all forward power. We were able to coast across the end of a residential driveway. We then turned the car off, and waited about 15 minutes before restarting the car. At that point everything worked normally with no indication of a continuation of the problem. Although the transmission went into neutral during the incident the shift clearly remained in the drive position. We were very careful about checking to see if we had somehow been at fault - bit this was definitely not driver’s error. We were fortunate on two fronts. Firstly, had an adult or child been in the crosswalk we were approaching at the time it could have ended badly. Secondly, we were at slow speed in modest traffic and had enough momentum to safely coast out of traffic. However, the incident was unsettling and we remain highly cautious about driving the car now. Later that evening we drove the car for about 30 minutes attempting to recreate the incident or see if we noticed anything odd at all about the transmission, shift, or electronics. We did this on a secluded road, using each of the car’s dynamic modes, at varying speeds, and changing acceleration. However, we were not able to recreate the incident. We did not notice anything odd about the car and no warning lights came on. There were also no warning lights leading up to or during the incident. The vehicle is available for inspection if requested. To be fair, we have not yet contacted the dealership. However given the seriousness of this issue and potential danger we felt it was important to report it right away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524935June 1, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The collision mitigation braking engages independently with no objects in front of vehicle. I was going through a green light with no car in front of me. The car momentarily started to brake on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523907May 25, 2023
POWER TRAIN
Vehicle experienced reduced power and many alarm messages came up. I pulled to the side of the road to get out of traffic. I turned off the engine and attempted to restart, the engine would run for 5 seconds and then shutdown. I learned later that the turbo outlet hose had become detached from the hose fitting. It was under the motor and only accessible when the vehicle was on a hoist. The real reason for my complaint is that with the engine unable to stay running, the transmission could not be shifted to neutral and there is no shift lock feature to manually put the transmission in neutral either. So, if I had been stuck in traffic when the engine lost power, there would have been no way to push or tow the vehicle to a safe place. This seems like a function that would be important to have on a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523604May 24, 2023
ELECTRICAL SYSTEM
Multiple lights appear turn on and off indicated on dashboard, VGA, check engine light, and tire pressure system. I run a diagnostics and it says my Evap System had a code telling me to replace gas cap. I went to the auto parts store and purchased a new gas cap that is specifically for my vehicle. I turn the vehicle back on and code is still on. So I get the code erased with my diagnostic reader and the sensor turns off. But give it a few weeks and that light turns back with same code telling me to replace gas cap. I went back to return my gas cap at AutoZone. Then ordered an OEM gas cap for my vehicle and erased code and then code came back less than a month later. It can’t be two brand new parts, one was a universal part but specific to my vehicle. And second part was OEM specifically for my vehicle and from Acura/Honda parts department. So I don’t know what to do because repair said its a dumb code and just reset if I already replaced once. And don’t worry about the code indicator because the Evap system appears to be working. So it’s either an electrical issue or a glitch. I’m not comfortable with those options
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523749May 24, 2023
ENGINE, POWER TRAIN
The 2013 Acura MDX has a problem with the pistons in the engine which causes excessive oil consumption. This was the subject matter of a class action suit described in the website entitled Acura Oil Consumption Settlement. This defect should be subject to a recall and American Honda should be required to repair or replace the pistons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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