Acura MDX Complaints

3,381 consumer complaints on file.

#11514016March 27, 2023
ELECTRICAL SYSTEM
Keyless Access/TPMS Control Unit is failing. Vehicle randomly behaves where all dash lights blink on and off, head lights turn on, car alarm intermittently alarms, and motorized steering wheel moves. It is unknown if there is any malfunction to ADAS or other systems due to this random behavior. Vehicle cannot be parked with the battery connected as all of these events intermittently happen and drains the battery. The behavior is so startling and a concern to drive that it is unknown if it will completely fail and shutdown while driving. For example, the Keyless Control Unit could potentially fail to recognize the key while driving and then the vehicle would shutdown as if being stolen. Vehicle has been inspected by the dealer, confirmed malfunction and noted occurence with other customers vehicles of same make and model. Diagnostic report by dealer states the failing component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513912March 27, 2023
UNKNOWN OR OTHER
2022 mdx sunroof shattered while driving however stayed in place because I got my sunroof tinted and dealership told me to go through insurance I called acura relations and they are investigating no one properly inspected or looked at it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513871March 26, 2023
AIR BAGS
I was at stoplight waiting to make a right turn and the Check Air Bag System turned on. No accident, just the error came on for no reason. This is safety issue and it should have lifetime warranty! I called the dealer and they told me that its will cost me $295 just to diagnose the error. I feel like this should be recall. I understand that it’s an electronic device and could failed. But it should have lifetime warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513733March 25, 2023
VISIBILITY:WINDSHIELD
Acura & the service center ripped me . The issue in the car started on aroud start of septmber 2022 . They did some front glass replacement which is not under warranty . When I purchased the car from Acura it was an Acura certified car and had a 7 year warranty on it.But your service center is saying it is not under warranty . The issue caused the leak is not from any of my mistakes , I only fixed the car at the same service center which also concerns me about Acura brand reliability . The Carpet was covered under my insurance and the 30 days I didn't get a loaner car from your dealership . I need to have a big fight with your dealer to get this issue resolved and then I got one . This 30 days car I spent nearly 400$ with insurance to have a car . I agree the supply chain issue caused a 5 months delay for the carpet . I raised the concern in December that the car is ideal for the service center and has any issues .Please see the rust happen under the seat rails . This is concerning me .I am not sure how much rust is under the carpet now . I spent 1076.76 on the car for this issue but the rust in the bottom of the car concerns me a lot . Also in the bill they say it vacuumed all the interior but 3 rows was a mess with old carpet . I am not expecting this experience from a premium brand service . Added the ticket with Acura and they assure they will look with the service and nothing happened . Now my insurance went up . I am concern on the resale value of my car .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513465March 23, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Acura MDX. The contact stated that while driving at various speeds, the brake pedal was spongy whenever depressed. The contact stated that the brake pedal would depress to the floorboard. There was no warning light illuminated. Due to the failure, the contact had the vehicle towed to the dealer on three separate occasions. The brake reservoir and brake reservoir cap were replaced under warranty; however, the failure persisted. The manufacturer was notified of the failure and the contact was given a case number. The vehicle was not repaired. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513136March 21, 2023
UNKNOWN OR OTHER
While driving Moon roof shattered. Available for inspection. Our lives were put at risk by the sudden onset of loud shattering sound, distraction while driving. Shattered glass could have caused impairment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512864March 20, 2023
FUEL/PROPULSION SYSTEM
My vehicle has a check engine light. The code indicates the issue is the fuel neck filler (part number 17660-S3VA02) which has been confirmed by my mechanic. This is a safety item due to some type of fuel leak in the filler neck area for gasoline which causes the check engine light. The part is on backorder and from my conversations with multiple dealerships, there is no estimated date of delivery. Apparently, there is a high number of vehicles having this issue. As a result, I am unable to smog my vehicle due to some type of fuel leak. It appears there is a safety item that needs to be addressed immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512737March 20, 2023
SERVICE BRAKES
I brought my car in for regular maintenance as well as sunroof not opening plus I noticed on and off when I start the car my steering wheel vibrates, only when starting the car. Following day I received a phone call that the motor needed to be changed for the sunroof and they also need to change my brakes (car has ~8K miles on it)… and not just brake pads, rotors as well. My front passenger side brakes were basically none existent, no idea for how long and I was told it’s a manufacturers defect which was covered by warranty. I have a 4 year old and currently 5 months pregnant, needless to say I feel extremely unsafe now driving my not so cheap car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511763March 14, 2023
AIR BAGS
car accident
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511388March 12, 2023
ELECTRICAL SYSTEM
Safety systems failure . Awd lane keeping adaptive cruise automatic emergency brake tailgate can’t open . Est about 8 to 10 failure. And that is 2nd in a week . On march 4 same problem . Dealer said is a cable not plug tight . Got it back on Monday than happen again . Feel not safe when I driving it . Lucky was on local rd when happens .if high way might be a big diff .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511364March 11, 2023
FUEL/PROPULSION SYSTEM
Fuel leak from gas tank due to a retainer clip for engine supply fuel line not installed during assembly. Vehicle would not start because of this and fuel leaked excessively from the top of gas tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508901February 24, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, which caused the vehicle to lunge forward. Additionally, several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a faulty fuel system. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508815February 23, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Vehicle was stopped at a traffic light (transmission in Drive) and the automatic idle shutoff engaged, turning off the engine. When the traffic light turned green, the brake was released and we found that the transmission had shifted to neutral and would not shift back into Drive. We had to restart the car. Being stalled at a green light is a serious safety hazard as approaching vehicles would not anticipate my vehicle being stalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507270February 14, 2023
POWER TRAIN
The contact owns a 2016 Acura MDX. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated and then accelerated. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506731February 11, 2023
ENGINE, ELECTRICAL SYSTEM
My 2020 Acura MDX shuts down and shifts to Neutral while stopped with the auto shut off feature engaged. This happens intermittently and the only remedy is to shut the car off and restart. It only seems to occur when the auto shutoff feature is engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506084February 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2019 Acura MDX. The contact stated that upon locking the doors with the key fob, the vehicle would remain unlocked. Due to the failure, the contact believed that someone entered the vehicle and changed certain setting from the original setting. The contact was informed by the dealer that the setting change should not have shown on the multi-information display (MID) screen. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired for the failure. The failure mileage was approximately 40,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505607February 4, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
I was Driving down the HighWay at 70 MPH and the Vehicle is “Jerking” like I am Breaking then proceeded to fail to Accelerate and keep up with my RPMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504502January 30, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
The vehicle has experienced an acceleration hesitation issue on a number of occasions. When I depress the accelerator from a stop and take my foot off the brake the vehicle does not respond. If I take my foot off the accelerator then depress it again all the way to the floor the vehicle after 3 or 4 seconds will lunge forward. In an intersection this "stall" may cause a collision with another vehicle. This has happened on a number of occasions but fortunately no accidents yet. I have taken the car to the dealer on no less than three times for this issue and been advised that no repair is necessary and that it was simply "a characteristics to this vehicle model and no repairs are needed."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503369January 24, 2023
POWER TRAIN
The contact owns a 2002 Acura MDX. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that she depressed the accelerator pedal and the RPM’s revved; however, the vehicle failed to respond. The contact pulled over, turned off and restarted the vehicle and started driving; however, after getting up to speed the vehicle started losing motive power. The contact believed that the vehicle had slipped out of gear. The contact stated that the vehicle failed to respond while shifted into drive or reverse. The contact stated no warning lights were illuminated. The contact had driven the vehicle to an independent mechanic who diagnosed and determined that the transmission needed to be replaced. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 04V176000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503425January 24, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
All electrical systems failed while driving around 30mph, Power steering failed, power brakes failed, lane assist failed. We were at high risk of a crash due to lack of control of the car while driving. We were lucky that it happened on a flat road and we were able to manually pull over to the side of the road. The vehicle was inspected by the manufacturer and we were told that the car did show all the steering angle sensors did malfunction and fail. They said there is no known cause. They just recalibrated and reset the sensor and said it now is ok "at this time." There is no guarantee that the problem won’t happen again and put my family’s life in danger. Prior to this incident we repeatedly got the "BRAKE SYSTEM: Brake system problem, Brake performance may be reduced, See your dealer". We took it into the deal and was told nothing is wrong with the car and this is a known issue. Dealership Service video: https://app.truvideo.com/v/CbRSGHvo?s=46jtvtJ1AFXkZdwwQ3gE7pDBzV4dlDl0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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