2021-2022 Toyota Remote Connect Inoperative TSB

Owners of certain 2021-2022 Toyota vehicles may encounter problems with their Remote Connect system. Specifically, some customers have reported an 'inability to activate Remote Connect' or that 'Remote Connect becoming inoperative' when attempting to send commands to their vehicle.

This issue affects the vehicle's electrical system, particularly components related to ADAS (Advanced Driver-Assistance Systems) and driver monitoring software. When your Toyota Remote Connect inoperative, it can prevent you from using features like remote start, door lock/unlock, or vehicle status checks via the app.

Symptoms

Owners may observe the following symptoms related to the Toyota Remote Connect inoperative condition:

• Inability to activate Remote Connect: The system cannot be set up or enabled for use.
• Remote Connect becoming inoperative: The system stops responding to commands after being previously active.
• Commands sent to the vehicle via the Remote Connect app do not execute.

Diagnosis / Trigger Conditions

Toyota's Technical Service Bulletin (TSB 10207958) outlines a specific procedure to diagnose the root cause of the Toyota Remote Connect inoperative issue. This diagnostic process is designed to accurately identify the problem and prevent technicians from replacing parts unnecessarily.

The TSB emphasizes the importance of following the outlined steps to ensure a correct diagnosis, which is crucial for a proper repair. The procedure helps pinpoint whether the issue lies within the software, communication, or another electrical system component.

Repair Procedure Summary

The TSB provides a detailed procedure for technicians to follow when addressing the 'inability to activate Remote Connect' or 'Remote Connect becoming inoperative' concerns. While the specific steps are for dealer technicians, the core aim is to simplify the diagnosis and prevent the replacement of parts that are not actually faulty.

This diagnostic and repair guidance ensures that the correct resolution is applied, restoring full functionality to the Remote Connect system. The TSB helps avoid misdiagnosis, which can lead to prolonged service times and unnecessary costs.

Owner Action

If you are experiencing an 'inability to activate Remote Connect' or find your 'Remote Connect becoming inoperative' in your 2021-2022 Toyota, it is recommended to visit an authorized Toyota dealership. Inform them about the symptoms you are experiencing and mention Technical Service Bulletin (TSB) 10207958.

Dealership technicians will use the diagnostic procedure outlined in the TSB to identify and correct the issue. Since this is a manufacturer communication, the repair may be covered under your vehicle's warranty, depending on its terms and mileage.

Source: NHTSA ID: 10207958