2021-2022 Audi SOS Malfunction Warning TSB

Symptoms

Owners of affected 2021-2022 Audi vehicles may observe an "SOS malfunction warning" displayed prominently in the instrument cluster. This warning indicates a potential issue with the vehicle's emergency call system.

Fault Codes / DTCs

When an "SOS malfunction warning" appears, technicians may find the following Diagnostic Trouble Codes (DTCs) stored in the telematics control module, J949 (address word 0075):

Diagnosis and Trigger Conditions

These DTCs, including the Audi SOS malfunction B200096 code, can be erroneously stored in the telematics control module, J949, under specific conditions. One common scenario is when the vehicle's transport mode is removed. Additionally, the DTC B200000 can be triggered by an aborted or incomplete software update of the ConBox High telematics unit.

Important Warnings for Owners and Technicians

Audi has issued specific guidance regarding this issue:

• "Claims for replaced parts will not be reimbursed if the test plan from step 2 was not attempted before replacement."
• "The DTC B200000 can enter into the control module after an aborted or incomplete software update of the ConBox. If the ConBox was recently updated, please confirm that the update was successful by checking that the software version of the ConBox corresponds to the expected new software version. If there is a discrepancy, please rerun the software update before following steps 1 through 3 above."

Repair Procedure Summary

The repair procedure outlined in TSB 2059528/6 focuses on diagnosing and potentially replacing the telematics control module (J949). The steps are as follows:

1. Ensure ODIS Version: Verify that the most current ODIS diagnostic software version is being used.
2. Run Diagnostic Function: Perform the function "J949 – Control Module for Emergency Call Module and Communication Unit, check control module" for the emergency call module control unit and communication unit (J949). This function can be found in ODIS via the path: Self-test > Diagnostic capable system > 0075 Control Module for Emergency Call Module and Communication Unit -J949- > 0075 – Electrical components.
3. Module Replacement (If Necessary): If the diagnostic procedure from step 2 does not clear the fault, the telematics control module, J949 (address word 0075), should be replaced.

Required Tools or Parts

For this repair, technicians may need the following:

• Telematics Control Module (J949): Quantity 01
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (reference ETKA/ELSA)

Warranty Information

This Technical Service Bulletin (TSB 2059528/6) outlines warranty coverage for eligible vehicles. The claim type is 110 for vehicles up to 48 months or 50,000 miles. For Certified Pre-Owned (CPO) vehicles, claim type G10 applies, requiring owner verification. If the vehicle is outside of these warranty parameters, the TSB serves as informational guidance only. The service number for this procedure is 9145, with a damage code of 0039. Labor operations include removing and reinstalling the telematics control module (9170 XXXX), and diagnostic time is GFF (0150 0000).

What Owners Should Do

If your 2021-2022 Audi displays an "SOS malfunction warning" or you suspect an Audi SOS malfunction B200096 or B200000 fault, it is recommended to schedule an appointment with an authorized Audi service center. They have the necessary diagnostic tools and updated software to properly diagnose and resolve the issue according to the TSB procedures.

Source: NHTSA ID: 10222101