Volkswagen Taos Complaints

507 consumer complaints on file.

#11549672October 12, 2023
ELECTRICAL SYSTEM
The screen will freeze when driving and the navigation will freeze about 3x on a 20min drive. Also when I use reverse the camera will freeze or black out and I am not able to see where I am going reverse. I have gone to VW dealer in Huntington Beach and they said they cannot do anything about it until they issue a recall or if there is an update for the electrical system which can take a year or more. It is a new car. It should not have these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548781October 7, 2023
UNKNOWN OR OTHER
Trying to leave work. Have to stop the car to scan my badge. Went to hit the gas and the car was off while in drive. Took me 5 minutes to get the car to turn back on. Serious safety issue that they said is only happening to the AWD but it’s also happening to the FWD and Volkswagen is not doing anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547858October 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM
When starting out from a dead stop there is a hesitation for about 1 1/2 second. If you press harder on the accelerator the vehicle surges forward. This also happens if you are on a highway and try to accelerate to change lanes or pass some other vehicle. I have been to my dealer three time for th same problem. The computer results claim BAD FUEL. I have tried all grades of fuel even though the vehicle is designed for 87 Octane. The service mgr suggested 94 octane, I also have gone to a different dealer as per VW customer service’s advice. Their service rep informed me that VW’s all models have this same problem. There was also an update installed which there was somewhat of a minor change but the problem is still there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547798October 2, 2023
SERVICE BRAKES
After setting the emergency brake in wet conditions, rear pads fuse themselves to the rear rotors. When the E-Brake is disengaged, the car wont move. The solution is to stand on the gas until enough power dislodges the brake pads. After this exercise, there is a high spot on the rotors that needs to be scuffed off before normal operation resumes. This is a significant safety issue as many could try to dislodge the brakes and lose control when they unexpectedly release. I have taken to the dealer and have been told this is normal operation. A quick search of the internet yields others complaining about similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547491September 30, 2023
ENGINE, VEHICLE SPEED CONTROL
Vehicle accelerates rapidedly or sluggish from stopped. Unable to anticipate which response you may get operating the vehicle and is therefore a safety in my opinion. Also the drop pad overheats my android phone to the point the phone shuts down and is so hot you can't pick it up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546561September 26, 2023
SERVICE BRAKES
Brakes are on this care are failing well in advance of typical cars. My car's rear brakes are messing at a 3 with less than 20,000 miles on the vehicle. I'm aware of a safety campaign, but VW says my car wasn't made in that window. Clearly something is wrong or my brakes wouldn't be wearing out at less than half of what is expected. Ironically, my wife's Passat is doing the same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545082September 17, 2023
ENGINE
This is a follow-up to a previous complaint. I've had my car into the dealership twice to check for Coolant leaks, as I am losing coolant on a consitent basis. To date the dealership has not been able to sort the leak. I've just learned VW has issued a TSB 2071245/1 for this issue. The text of the TSB includes the language: "Original engine production head gasket design can lead to coolant leaks.". VW has yet to issue a recall for this issue to all affected vehicles which include 2022 MY VW Taso (my car) and VW Jetta. Potentilally all of these vehicles on the road can have head gasket leaks which could cause an engine to seize on the highway. VW has identified the issue but has not yet recalled these vehicles. This is a safety concern for the approximatley 80 thousand cars on the road which are affected. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544798September 15, 2023
ENGINE
Head Gasket failure on a 2022 Taos. Multiple vehicles with this issue at the dealership with no part ETA. Car has been at the dealership for 2 months. No ETA on part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543062September 7, 2023
ENGINE, SERVICE BRAKES
Our Taos is Bartley 18 months old and has less than 20k miles. Our coolant level was super low. We got the car towed (because we were on a road trip) and the dealership said it was low but that is normal and they refilled the coolant. Now we went for our 20k inspection and the said that the coolant Gasket has blown. The dealership mentioned they had a bunch come in with the same issue. When looked online many said they have the same issues and have been waiting MONTHS for the parts as everything is on back order. We now are uncertain if the fix will work and are worried that in a year or so the whole thing will blow again and we will be out of a car for weeks again( they said they might have it fixed in the next 4-6 weeks- so we are out of a car until then). Additonally the back brake pads are way lower than they are supposed to be. Dealership said again that they see that regularly at VW Taos. All this can be safety issues!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542764September 5, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542142September 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Volkswagen Taos. The contact stated while reversing, the contact depressed the brake pedal however, the vehicle failed to stop in a reasonable time. The auto-brake assist engaged, and the vehicle was able to come to a complete stop. The vehicle was taken to the dealer however, no cause for the failure was found. The failure reoccurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541319August 28, 2023
FUEL/PROPULSION SYSTEM
While driving the car threw a code for EPC and throttle became extremely un responsive. I had to limp to the side of the road and re start the car. The code is for “start/stop” this car has had many recalls and issues since I bought it. It feels extremely faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541247August 28, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2022 Volkswagen Taos. The contact stated that while driving approximately 45 MPH, there was an abnormal grinding sound coming from the vehicle. The contact assumed that the sound was coming from the driver's side front wheel. The contact stated that while stopping or accelerating, the sound was evident. There was no warning light illuminated. The vehicle was taken to the local dealer to be diagnosed and it was determined that the front brake pads had 95% wear life remaining however, the rear brake pads were significantly worn and was metal-on-metal. The mechanic informed the contact that the automatic braking system was the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 31,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541108August 28, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I purchased the new 2023 TAOS Volkswagen. I am experiencing sudden burst of acceleration when I’m gently accelerating. I have had several near misses of having an accident. I have read several other reports of the same problem on online forums. What is Volkswagen going to do about this? I just paid $35,000 for this new car and I’m afraid I’m gonna have an accident the way it suddenly accelerates. Please contact me so I know if there’s anything I can do to resolve this problem. This car is my only transportation and it scares me to drive it. This should not be happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540788August 25, 2023
ENGINE
I CURRENTLY ONLY HAVE 18,000 MILES ON THE VEHICLE AND THE LOW COOLANT LIGHT HAS CAME ON TWICE. I TOOK THE VEHICLE IN AND THE SECOND TIME THEY SAID THAT I HAVE A BLOW HEAD GASKET. THE PARTS ARE ON BACK ORDER AND I HAVE BEEN WAITING FOR OVER 2 MONTHS FOR REPAIR.THEY REFUSE TO GIVE ME A LOANER AND I HAVE BEEN DRIVING THE VEHICLE SINCE THE DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540669August 25, 2023
POWER TRAIN
My daughter was backing out of a parking place at a drive in restaurant. After backing up and shifting in to drive, the car would still only go backward. She put the car in park and she turned the car off and back on, shifted into drive and it still went in reverse. After turning off and on the car a second time, it was finally able to go forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540293August 23, 2023
UNKNOWN OR OTHER
This car has a very dangerous lag on acceleration. You push the pedal more and more and then all of a sudden it lurches forward and it is very dangerous when turning a corner onto traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539302August 18, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
This is on going issue with VW. Every time they update the emc the car gets worse. Car has hesitation, jerking and delayed throttle response which almost got me hit 2 times when changing lanes. You depress the gas pedal and car does not going anywhere. When maintaining speed and depressing gas pedal theres no response and then all of sudden it kicks in for the speed you wanted and if not that speed you were doing it jerks, downshifts. Makes transmission go nuts sometimes. When accelerating to get on highway and you depress pedal to floor it literally spins the tires after long delay. This was demonstrated to dealer who returned vehicle stating only occasion lag tech case# 3091845. This issues are very dangerous and someone will get hurt. This has been going on since car was new. It stopped for a year and after Campaign 24IR it messed car up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539299August 18, 2023
POWER TRAIN, SERVICE BRAKES
The contact owns a 2022 Volkswagen Taos. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. Additionally, the vehicle failed to stop immediately while depressing the brake pedal. The vehicle was taken to the local dealer who was unable to determine the cause of the failure but indicated that an intermittent failure of the electronic transmission control module was possible. The vehicle was not repaired, and the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538497August 14, 2023
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Lane assist keeps failing sporadically, Dealer unable to duplicate concern. Have pictures of failure messages. Autonomous Emergency braking failed and went off without any notice or problem to create them to go off. Have video of event where ABS goes off for no reason. This is very dangerous situation since brakes going off to stop car that shouldn't be happening. This happened at low speed what would happen if this went off at high rate of speed? Forward collision warning has gone off before for no reason with auditable alert and image on dash, but no braking. VW was able to pull event from car to determine what happened. So this is not a matter that it didnt happen but wasn't duplicated. Plus Video corresponds to event report in car systems. VW's problem is that they don't rely on customer complaints but dealers who don't report issues. If they can't duplicate problem then problem doesn't exist. Unfortunately for VW all incidents were capture with photo's and Video!! This car and all other models should be stopped from being sold. I will contact other federal agencies since it seems to be a known problem that they get away with. Video can be produced if NHTSA wants video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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