Volkswagen Routan Complaints

784 consumer complaints on file.

#10555854December 12, 2013
WHEELS
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE TPMS SLEEVES WERE CORRODED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554579December 3, 2013
SERVICE BRAKES, ENGINE, POWER TRAIN, STRUCTURE:BODY:DOOR
BOUGHT THE VAN IN FEBRUARY 2012 SINCE THEN IT HAS BEEN IN THE SHOP 11 TIMES FOR TRANSMISSION,ROTORS,AND MY PASSENGER SLIDING DOORS THEY OPEN AUTOMATICALLY. NOW ITS LEAKING ANTIFREEZE AND WE BOUGHT EXTENDED WARRANTY AND THIS PART THE PLASTIC Y PART THAT CONTEXTS TWO HOSES THEY SAY ISN'T COVERED AND WANTS US TO PAY 450$ TO DO IT..THE VAN HAS 38,035 MILES WE BOUGHT IT WITH 18,563 MILES HOW CAN THIS VEHICLE HAVE THIS MANY PROBLEMS? MY POWER DOORS I BELIEVE IF THEY OPEN WHEN YOUR PUMPING GAS ISN'T RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553291November 22, 2013
STRUCTURE:BODY:DOOR
WHILE MY 3 YEAR OLD WAS ENTERING THE VEHICLE THROUGH THE SIDE SLIDING DOOR, SHE PRESSED THE BUTTON TO CLOSE THE DOOR. WHILE THE DOOR WAS CLOSING, SHE SLIPPED GETTING HER ANKLE/FOOT TRAPPED BETWEEN THE DOOR JAM AND DOOR BUT OVER THE BRACKET ATTACHING THE FRONT OF THE DOOR. THE DOOR CONTINUED TO CLOSE UNTIL IT JAMMED, SHE FELL OUTSIDE THE VEHICLE WHILE STILL BEING TRAPPED. WE HAD TO PUSH ON THE DOOR TO TRY TO SLOWLY OPEN IT TO ATTEMPT TO FREE HER. AFTER PICKING HER UP AND REACHING UNDER THE DOOR TO MOVE HER FOOT WE WERE ABLE TO FREE HER. THE ENTIRE TIME WE WERE TRYING TO FREE MY DAUGHTER THE DOOR KEPT MAKING A CLICKING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10553361November 22, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER' SIDE BRAKE SEIZED INTERMITTENTLY AND WITHOUT WARNING. THE CONTACT ALSO STATED THAT WHEN HE DROVE OVER A ROAD BUMP OR POWERED THE VEHICLE OFF AND RESTARTED, THE FAILURE WOULD CEASE. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER WHRER THE TECHNICIAN DIAGNOSED THAT THE BRAKE FLUID WAS BURNED. THE ROTORS, BRAKE PADS, BRACKETS AND THE BRAKE FLUID ALL NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553368November 22, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,046.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551915November 12, 2013
ENGINE
VEHICLE ENGINE WILL TURN ITSELF OFF AND LOSE POWER WHILE DRIVING DOWN THE ROAD. ABLE TO PULL THE CAR OFF THE ROAD AND IMMEDIATELY RESTART THE ENGINE. IT CAUSES A LOSS OF POWER STEERING, POWER BRAKES, ETC. THIS HAS HAPPENED MULTIPLE TIMES AND WHENEVER TAKEN TO DEALER FOR DIAGNOSIS THE ISSUE CAN NOT BE DUPLICATED. USUALLY HAPPENS WHEN THE CAR IS COLD, BUT YESTERDAY IT HAPPENED AFTER WE HAD BEEN DRIVING FOR A COUPLE OF HOURS. YOU CAN WATCH THE RPM'S DROP EVERY NOW AND THEN AND SOMETIMES IT WILL CATCH IT AND KEEP THE MOTOR RUNNING, BUT SOMETIMES NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551387November 7, 2013
ENGINE
I WAS DRIVING ABOUT 30 MPH WHEN IT FELT LIKE THE CAR WAS GOING TO DIE/STALL. MY VEHICLE HAS ONLY 30K ON IT AND ACTUALLY SAT AT HOME TWO YEARS AFTER I BOUGHT IT WHILE I WORK FROM HOME. NEVERTHELESS IT FELT LIKE THE ENGINE WAS GOING TO STALL OUT LIKE I HAD NO GASOLINE. THIS ISSUE STARTED OUT INTERMITTENT, BUT PROGRESSED AND I COULD FEEL SHAKING FROM THE FLOOR BOARDS.I TOOK IT INTO THE DEALER AND THEY REPLACED SOME BALL BEARINGS UNDER WARRANTY. HOWEVER ABOUT A MONTH LATER THE SAME PROBLEM STARTING OCCURRING. THIS TIME THE CHECK ENGINE LIGHT CAME ON. I TOOK IT INTO THE DEALER AND THEY SAID THE SPARK PLUGS AND THE COIL PACK WERE BAD. THIS PART IS SUPPOSED TO LAST ABOUT 100K. IT WAS OUT OF WARRANTY SO WE TOOK IT SOMEWHERE ELSE TO GET IT FIXED. IT HAS BEEN FIXED A FEW WEEKS AND IT FEEL LIKE THE SAME PROBLEM IS HAPPENING AGAIN. THE CAR DOES NOT SHIFT WELL AT LOW SPEEDS AND SEEMS TO ALMOST STALL OUT WHILE TURNING CORNERS. ALSO IT IS IDLING AT A HIGHER RPM THAN IT HAD SEVERAL MONTHS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550392October 31, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE WIRELESS IGNITION NODE RECEIVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 61000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549192October 23, 2013
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION:SWITCH
THIS IS MORE OF A QUESTION THAN A COMPLAINT. RECALL # 11V-151000 SUDDEN ENGINE SHUT OFF WAS REPORTED MARCH 2011 AS OF APRIL 2012 VOLKSWAGEN QUARTERLY PERFORMANCE REPORT SAYS: OVER 80% AFFECTED HAVE BEEN FIXED AND ONLY 166 WERE UNREACHABLE. SO WHY DO I SEE THE SAME COMPLAINT ON YOUR WEBSITE AS LATE AS AUG 2013 COULD THIS BE THE FEW THAT WERE NOT FIXED? OR IS IT POSSIBLE THE PROBLEM IS AFFECTING MORE CARS THAN REPORTED? I HAVE A 2010 ROUTAN , I AM SERIOUSLY THINKING ABOUT TRADING IT IN BEFORE THE "SUDDEN ENGINE SHUT OFF" HAPPENS TO MY FAMILY. AM I PARANOID? OR DO I HAVE A VALID POINT. CAN SOMEONE TELL ME? VOLKSWAGEN SAYS I AM PARANOID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548977October 22, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE 'BAD KEY' MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED THE KEY AND REPROGRAMMED THE SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547669October 11, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE ENTERING A RESIDENTIAL GARAGE, THE REAR LIFTGATE GLASS EXPLODED AS THE REAR LIFT GATE HAPHAZARDLY OPENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546789October 4, 2013
SERVICE BRAKES
THIS VEHICLE HAS BEEN SERVICED BY THE SELLING DEALER SINCE IT WAS PURCHASED JULY 2011. THIS VEHICLE HAS HAD MANY SERIOUS / SAFETY PROBLEMS. THE BRAKES HAVE BEEN REPLACED 2 OR 3 TIMES. THE MOST RECENT PROBLEM WAS THE POWER BRAKE BOOSTER (OR SOMETHING LIKE THAT) HAS FAILED. MY WIFE WAS NOT ABLE TO STOP THE VAN. SHE WENT THROUGH A RED LIGHT WHERE CROSS TRAFFIC WAS TRAVELING AT SPEEDS OF 40MPH OR GREATER. HER DRIVING SKILLS AND USING BOOTH FEET ON THE BRAKE PEDDLE SHE WAS ABLE TO SLOW THE VAN AND STEER IT FROM GETTING BLIND SIDED. IT IS MY BELIEF THAT THIS VEHICLE IS UNSAFE, AND SHOULD BE REMOVED FROM THE ROADS. THE AMOUNT PROBLEMS, WHILE REPAIRED UNDER WARRANTY IS UN-HEARDOF FOR A NEWER MODEL VEHICLE. SAFELY FOR THE OCCUPANTS AND OTHERS AROUND IS THE NO. 1 PRIORITY. WITH ALL THE PROBLEMS THIS VAN SHOULD BE REMOVED AND MARKED UNSAFE, AND UN DRIVABLE. THIS LAST PART THAT FAILED COULD BECOME A MAJOR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545628September 27, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
MY SON GOT IN HIS SEAT IN THE VAN AND I GOT IN DRIVERS SEAT I PUSHED POWER DOOR BUTTON ON CEILING AND HEARD DOOR CLOSING I THOUGHT IT CLOSED ALL THE WAY BUT HAD POWER FAILURE AND STOPPED HALFWAY. I STARTED VAN AND STARTED TO GO, THERE WAS NO ALARM OR ANYTHING TO INFORM ME HIS DOOR WAS STILL HALF OPEN. LUCKILY MY SON IS 5 AND TOLD ME HIS DOOR WAS OPEN SO I STOPPED AND BUTTON DID NOTHING I GOT OUT AND BUTTON ON INSIDE OF HIS DOOR DID NOTHING I THAN MANUALLY CLOSED DOOR. THIS IS VERY UNSAFE IF A CHILD WASN'T BUCKLED OR UNBUCKLED THEMSELVES THEY COULD FALL OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545339September 25, 2013
SERVICE BRAKES
SHORTLY AFTER PURCHASING THE VEHICLE WE NOTICED THE FRONT BRAKES CAUSED A VIBRATION/ WOBBLE AT SPEED WHEN BRAKING, THIS WAS WITH LESS THAN 9000 MILES ON THE VEHICLE. NOW AGAIN AT LITTLE MORE THAN 24000MI. WE ARE TAKING THE VAN IN FOR WARRANTY REPLACEMENT OF THE BRAKES AND ROTORS. I'M TOLD BY MY ORIGINAL DEALER THAT THERE IS A SERVICE ADVISORY NOTICE FOR THIS ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537923August 29, 2013
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS RESTARTED. THE VEHICLE RESUMED NORMAL FUNCTION. THE CONTACT ALSO MENTIONED THAT THE BRAKES HAD TO BE REPLACED OFTEN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536022August 19, 2013
WHEELS, SERVICE BRAKES, SUSPENSION
BEGINNING ON 2/09/2012 THROUGH 8/19/2013 THERE HAVE BEEN (3) INCIDENTS ON THIS VIN OF AT LEAST (1) WHEEL CAUSING A SEVERE VIBRATION WHILE DRIVING. UPON INSPECTION, THE FIRST (2) INCIDENTS REVEALED THAT THE RIGHT FRONT WHEEL HAD ITS LUG NUTS LOOSENING WHILE THE OTHER (3) WHEELS NUT NUTS WERE ALL TIGHT AND TORQUED TO SPECS. ON THE LAST INCIDENT ON 8/19/2013 (3) OF THE (5) RIGHT FRONT WHEEL STUDS BROKE OFF CAUSING SEVERE VIBRATION IN THE VEHICLE. VEHICLE BECAME INOPERABLE AND REQUIRED A TOW TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535480August 15, 2013
VEHICLE SPEED CONTROL, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO DECELERATE WITHOUT WARNING. IN ADDITION, THE KEY FOB FAILED TO UNLOCK THE FRONT DRIVER'S SIDE DOOR UPON ACTIVATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. AN UNKNOWN REPAIR WAS PERFORMED ON THE DOOR LOCK. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE RELATED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534879August 12, 2013
SERVICE BRAKES, SUSPENSION
SINCE PURCHASING THE VEHICLE AS A NEW CAR IN OCTOBER OF 2009 WE HAVE EXPERIENCED INTERMITTENT BUT CHRONICALLY RECURRING ISSUES WITH VIOLENT SHAKING DURING BRAKING ON OUR 2009 VW ROUTAN. TO WORK THE PROBLEM THE REAR BRAKE ROTORS AND PADS WERE REPLACED BY THE OEM THREE MONTHS AFTER PURCHASING THE VEHICLE. THE PROBLEM PERSISTED & AFTER REPEATED VISITS TO THE DEALER THE FRONT BRAKES AND ROTORS WERE REPLACED BY THE OEM AT 15,019 MILES ON OCTOBER 27, 2010. VIBRATION DURING BREAKING STILL PERSISTED AT HIGHWAY SPEEDS BUT WAS MANAGEABLE. IN JULY OF 2013 HEAVY VIBRATION RETURNED. THE DEALER INFORMED US ALL FOUR TIRES HAD UNEVEN WEAR AND WOULD NEED TO BE REPLACED, ALONG WITH ALL 4 AIR PRESSURE GAUGES. SHAKING CONTINUED SO WE THEN PAID TO HAVE THE FRONT ROTORS AND BRAKE PADS REPLACED AGAIN AT 47,300 MILES (APPX) ON AUGUST 6, 2013. AS OF NOW THE VEHICLE STILL VIBRATES AT HIGHWAY SPEED BRAKING ALTHOUGH LESS VIOLENTLY. WE BELIEVE SEVERAL ISSUES ARE AT PLAY POSSIBLY: - INFERIOR OR DEFECTIVE BRAKE ROTORS, BOTH FACTORY INSTALLED AND OEM REPLACEMENT ROTORS - CHRONIC STABILITY ISSUE AT HIGHWAY SPEEDS - UNEVEN WEAR ON TIRES WHICH CONTRIBUTED TO MORE RAPID WEAR AND TEAR - NEAR SIMULTANEOUS FAILURE OF ALL 4 AIR PRESSURE GAUGES BEFORE 50,000 MILES. WE HAVE KEPT THE REPLACED TIRE PRESSURE GAUGES, BRAKE ROTORS AND PADS IF NHTSA WOULD LIKE TO EXAMINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534487August 9, 2013
WHEELS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AS THE FRONT PASSENGER'S SIDE TIRE DEFLATED. THE CONTACT HAD A ROADSIDE ASSISTANCE SERVICE CHANGE THE TIRE AND INSTALL THE SPARE. THE TIRE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VALVE STEM ON THE TIRE WAS CORRODED. THE WHEEL WAS REPAIRED BUT THE FAILURE RECURRED ON THE REAR DRIVER'S SIDE WHEEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526135July 22, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO SAFELY MOVE TO THE SHOULDER AND RESTART THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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