Volkswagen Routan Complaints

784 consumer complaints on file.

#10585132April 27, 2014
ENGINE, ELECTRICAL SYSTEM
THE CAR SUDDENLY SHUTS DOWN LOOSING ALL ELECTRICAL POWER. IT LOOSES ALL POWER STEERING AND BRAKING ABILITY.IT HAS DONE THIS SEVERAL TIMES AT VARIOUS SPEEDS. I HAVE TO COMPLETELY TURN OFF THE CAR AND START IT ALL OVER AGAIN. THIS HAS BEEN VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584807April 25, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE BATTERY AND ALTERNATOR BUT THE FAILURE OCCURRED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V151000 (ELECTRICAL SYSTEM ) BUT THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584240April 22, 2014
SEATS, ELECTRICAL SYSTEM, STRUCTURE:BODY
POWER SLIDING DOORS ACTUATE ON OWN, WITHOUT WARNING, BOTH OPEN AND CLOSE WITH NO REGARD TO HUMANS OR OBJECT IN THE PATH. DOOR HANDLES CHROME DELAMINATION CAUSING SEVERE CUTS. POWER THIRD ROW SEATING MOTOR/FRAME FAILURE CAUSING SEATS MOUNTING POINTS TO BE UNSECURED. DEALER AND VW OF AMERICA UNWILLING TO CORRECT SAFETY ISSUES WITHOUT LARGE FINANCIAL COMPENSATION. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10584059April 21, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME STIFF AS THE VEHICLE STALLED. THE TRACTION WARNING LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583722April 20, 2014
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE HAS A NEW BATTERY WHICH IS CORRECTLY INSTALLED AND FREE OF CORROSION. WHEN THE KEY FOB IS PLACED INTO THE IGNITION AND MOVED FORWARD, THE VEHICLE WILL NOT START. THE DASH LIGHTS COME ON, AND IT SHOULD START, BUT IT DOES NOT. IF YOU KEEP TRYING, OR WALK AWAY AND COME BACK AFTER A FEW MINUTES AND TRY AGAIN, IT DOES SOMETIMES START. THIS INTERMITTENT PROBLEM SEAMS TO HAVE NO RHYME OR REASON AND I AM CONCERNED THE VEHICLE MIGHT STOP WHILE MY WIFE OR I DRIVE IT. THIS GENERALLY HAPPENS 4 TO 5 TIMES A MONTH. ANY HELP WOULD BE APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579572April 14, 2014
WHEELS
I HAVE A VOLKSWAGEN 2009 VW ROUTON VAN...AKA REBADGED CHRYSLER MINI VAN. THE OEM TPMS HAS A NON-ANODIZED ALUMINUM VALVE RETAINING NUT WHICH CRACKED AND CAUSED A DEFLATION AT HIGHWAY SPEED ON THE FRONT DRIVER SIDE TIRE. TO HAVE A SAFETY DEVICE THAT CAUSES AN UNSAFE CONDITION AND A CATASTROPHIC FAILURE THAT COULD LEAD TO INJURY OR DEATH IS UNACCEPTABLE. I HAVE INSPECTED THE OTHER THREE RETAINING NUTS ON THE VALVE STEMS AND FOUND ONE THAT IS CRACKED AND THE OTHERS HAVE SEVERE CORROSION THAT WILL NEED REPAIRED AND REPLACED. A RUBBER AND BRASS VALVE STEM THAT WAS TRUE AND TRIED AND "SAFE" FOR SO MANY YEARS WAS THE ACCEPTED NORM TO BE REPLACED WHEN YOU PUT NEW TIRES ON A VEHICLE. I NOW FIND MYSELF ASKING, HAVE ENGINEERS IGNORED AND FORGOTTEN THE PRINCIPLES OF CORROSION AND THE ENVIRONMENT HAS ON ALUMINUM METALS TO MAKE SUCH A TIRE PRESSURE MONITORING SYSTEM, THAT IS SET UP TO FAIL? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578476April 9, 2014
ENGINE, ELECTRICAL SYSTEM
WE HAVE A 2009 VW ROUTAN SEL THAT HAS STALLED MULTIPLE TIMES NOW (4-5) WHILE DRIVING. THERE IS NO WARNING AND CAR LOSES POWER. CAR STARTS UP IMMEDIATELY AFTER PUTTING IN PARK AND RESTARTING. THIS SEEMS TO BE COMMON PROBLEM AND THERE IS A RECALL FOR THE 2010 MODEL AS WELL AS THE CHRYSLER MINIVAN WHICH THIS CAR IS BASED FROM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578025April 7, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND COULD NOT BE RESTARTED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 11V151000(ELECTRICAL SYSTEM) BUT WAS ADVISED BY THE DEALER THAT THE REPAIRS WERE PREVIOUSLY PERFORMED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING OVER A TWO-WEEK PERIOD. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577107April 3, 2014
POWER TRAIN, ELECTRICAL SYSTEM
WE HAVE NOTICED THAT THE NEW CAR HAS BEING PROBLEM SHIFTING GEARS AND HAVE BEEN TAKING IT TO THE SHOP SEVERAL TIMES JUST TO BE TOLD THAT THEY DO NOT SEE ANY PROBLEMS. MAY 2013 WE HAVE RECEIVED A RECALL MENTIONING HARSH 1-3 UP SHIFTS AND ERROR IN THE TORQUE MANAGEMENT SOFTWARE, WHICH WILL APPLY MORE PRESSURE TO THE CLUTCH. WE TOOK IT IN AND WERE TOLD THEY HAVE NOT RECEIVED THE RECALL LETTER YET. AT SOME POINT THEY AGREED TO UPDATE THE SOFTWARE, HOWEVER THAT MADE THE PROBLEM WORSE. THE CAR IS NOT MOVING AND WHEN WE GIVE MORE GAS IT WILL ACCELERATE LIKE CRAZY NOW AS ADDED BONUS REVERSE IS NOT WORKING PROPERLY.. MANUFACTURE DOES NOT SEEM TO TAKE US SERIOUSLY OR ACCEPTING RESPONSIBILITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574983March 26, 2014
ENGINE
WHILE DRIVING AT 35 MPH THE ENGINE INCLUDING ELECTRICITY AND POWER STEERING SHUTS OFF COMPLETELY. HAD TO PULL OVER AND PUT IT IN PARK TO RESTART THE CAR. THIS HAS HAPPENED NUMEROUS TIMES. I TOLD THE DEALER THAT I READ ABOUT THE RECALL ON THE YEAR AFTER MODEL THAT THEY FIXED THEIR CAR (CHANGED WIN MODULE) FREE OF CHARGE. HE SAID MY CAR IS NOT INCLUDED IN THE RECALL. WHEN DOES IT BECOME A RECALL? THIS IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573422March 19, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM
SLIDING DOOR LOCKS MAKING VERY LOUD VIBRATING NOISE WHEN LOCKED AND FIT THE DESCRIPTION OF RECALL 10V252000 BY VW FOR 2009 ROUTANS MADE IN WINDSOR CANADA DURING THE SECOND HALF OF 2008. SAYS THAT CAR COULD CATCH FIRE BUT VW SAUS THAT MY VIN IS NOT INCLUDED SOME HOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572765March 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568775March 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 75 MPH THE ENTIRE INSTRUMENT PANEL FAILED TO OPERATE. THE ENGINE WAS TURNED OFF AND THEN RESTARTED. THE VEHICLE RESUMED NORMALLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,300. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568346March 11, 2014
ELECTRICAL SYSTEM
VAN ON MULTIPLE OCCASIONS WILL NOT START. WHEN YOU TURN THE KEY YOU JUST GET A CLICK... THIS HAS BEEN GOING ON FOR 5 MONTHS (THE WHOLE TIME I HAVE HAD THIS VAN) SOME DAYS YOU TRY TO START IT, IT WONT START. THEN YOU TRY AGAIN AND IT MAY START. YESTERDAY THE VAN HAD TO BE TRAILERED TO A DEALERSHIP...BECAUSE YET AGAIN IT WILL NOT START. NOT THE BATTERY OR ALTERNATOR. WE BELEIVE IT IS A FAULTY IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566954March 4, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE WIND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566967March 4, 2014
WHEELS, TIRES:VALVE
THE VALVE STEM BROKE OFF WHEN I WENT TO PUT AIR IN IT AND THE TIRE (FRONT DRIVER SIDE) IMMEDIATELY DEFLATED. THE VALVE STEM IS METAL AND APPARENTLY CORRODED. ABOUT A MONTH LATER THE REAR DRIVER SIDE BEGAN TO LEAK AND HAD TO BE REPLACED. THEN TODAY (3/4/14) THE VALVE STEM BROKE OFF THE PASSENGER FRONT TIRE WHEN I WENT TO UNSCREW THE CAP (I COULD HEAR AIR HISSING OUT BEFORE I EVEN TOUCHED IT). IF THIS HAD HAPPENED WHILE DRIVING, I COULD HAVE HAD A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563692February 10, 2014
ELECTRICAL SYSTEM, SEATS
I DRIVE 90 MILES BEFORE I PARKED THE CAR IN MY GARAGE. AFTER A MINUTE OF TURNING OFF THE CAR, I NOTICED BRIGHT SPARKS AND DENSE SMOKE FROM UNDER THE DRIVER'S SEAT. I WAS ABLE TO PUT DOWN THE FIRE AFTER DUMPING A LOT OF WATER UNDER THE SEAT. AT THAT TIME THE POWER SEATS WERE FUNCTIONAL BUT HEATED SEAT WAS NOT. I TRIED TO REPRODUCE THE ISSUE BY STARTING THE CAR AND TURNING IT OFF MULTIPLE TIMES BUT IT DID NOT HAPPEN AGAIN. I LEFT THE CAR OUTSIDE THE GARAGE OVERNIGHT AND TOOK IT TO THE DEALER THE FOLLOWING MORNING, WHERE THE DEALER FOUND THE ELECTRIC WIRING HARNESS BURNT OUT. 1. ISSUE HAPPENED AFTER A MINUTE OF TURNING OFF THE CAR. 2. BRIGHT SPARKS AND FLAMES WITH VERY DENSE CAUSTIC SMELLING SMOKE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10559811January 14, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
ON 1/7/13 WE WERE SIMPLY TRYING TO OPEN THE REAR POWER LIFT GATE USING THE REMOTE AND OVERHEAD BUTTON TO NO AVAIL. EXTREMELY DISAPPOINTED TO FIND OUT THAT THE REAR DECK LID LIFT GATE DRIVE UNIT CHAIN (PART#51528) BROKE THUS CAUSING THE POWER LIFT GATE OF OUR ROUTAN SE TO BE INOPERABLE. AFTER 3YRS AND BARELY 7 MONTHS OF NORMAL USE, WE ARE APPALLED THAT THIS CHAIN FOR THE POWER LIFT GATE WOULD SUDDENLY BREAK FOR NO LOGICAL REASON. WHAT IS MORE SHOCKING, THE PRICE FOR THIS PART IS $1,100 EXCLUDING LABOR. THIS IS THE QUOTE THAT WAS GIVEN TODAY BY KING VOLKSWAGEN SERVICE DEPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559105January 8, 2014
SERVICE BRAKES
THE STEERING WHEEL SHAKES AND VIBRATES WHEN BRAKING AT OVER 30 MPH. HAD BRAKES SERVICE 3 TIMES AND THE PROBLEM STILL PERSISTS. THERE MUST A DEFECT IN THE BRAKE COMPONENT . OTHER OWNERS HAVE SIMILAR PROBLEMS .THEY SHOULD HAVE A RECALL OR SOMETHING BEFORE SOMEBODY DIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557312December 26, 2013
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
FRONT DRIVER SIDE TIRE RAPIDLY DEFLATED CAUSING THE VEHICLE TO PULL RIGHT INTO ON COMING TRAFFIC. THE NEAR MISS COULD HAVE BEEN FATAL. UPON INVESTIGATION IT WAS DETERMINED THAT THE CAUSE WAS CORROSION OF THE TPMS VALVE. I DID A QUICK INTERNET INVESTIGATION AND LEARNED THAT THE CORROSION AND RESULTING TIRE FAILURE ARE COMMON INCIDENTS. WHY HAVEN'T THESE FAULTY TPMS VALVES BEEN RECALLED? THIS ISSUE WILL SURELY RESULT IN DEATHS WHICH I BELIEVE IS THE OPPOSITE OF WHAT THESE TPMS SENSORS ARE FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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