Volkswagen Routan Complaints

784 consumer complaints on file.

#10501259March 4, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE SIDE SLIDING DOORS WOULD OPEN INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE DOOR MOTOR FAILED AND WOULD REQUIRE REPLACING. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE IMMEDIATELY RECURRED. THE MANUFACTURER WAS CONTACTED AND OFFERED AN EXTENDED WARRANTY AND A PERCENTAGE OFF THE PURCHASE OF A NEW VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. THE CURRENT MILEAGE WAS APPROXIMATELY 36,923. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501019March 2, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
WHILE DRIVING AT VARIOUS SPEED THE CAR SUDDENLY SHUTS OFF AND LOSES POWER STEERING. THIS HAS OCCURRED 4 TIMES NOW AND IS EXTREMELY DANGEROUS. CAR CAN ONLY BE RESTARTED WHEN AT A COMPLETE STOP AND PLACED BACK IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496351February 4, 2013
WHEELS, TIRES:VALVE
WHILE PUTTING AIR IN MY TIRES, THE VALVE STEM BROKE OFF OF THE TIRE WHILE TRYING TO REMOVE THE CAP OFF OF THE STEM AND THE TIRE DEFLATED ALMOST INSTANTLY. AFTER LOOKING AT THE BROKEN VALVE STEM, IT APPEARS LIKE THE CAP AND STEM BECAME CORRODED AND WAS COMPLETELY WELDED TOGETHER. I STILL HAVE THIS CAP THAT BROKE OFF IF IT IS NEEDED FOR AN INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491849January 8, 2013
STEERING, STRUCTURE:BODY, ELECTRICAL SYSTEM, AIR BAGS
I HAVE A FEW CONCERNS ABOUT AN ACCIDENT MY WIFE WAS IN ON 12/06/2012. SHE WAS STRUCK HEAD ON BY ANOTHER DRIVER. SHE HAD THREE CHILDREN IN THE CAR. THEY WERE ON A HIGHWAY AND THEY WERE GOING 55MPH AND THE DRIVER THAT HIT THEM HEAD ON WAS GOING AROUND 20MPH ACCORDING TO THE POLICE REPORT. THERE WAS $10,000 DAMAGE TO THE FRONT OF THE ROUTAN. THE BODY SHOP SAYS THAT THEY HAVE TO REPLACE THE ENTIRE FRONT END. MY CONCERNS ARE THAT THE AIRBAGS NEVER DEPLOYED IN THIS CRASH AND THAT MY WIFE AND CHILDREN COULD HAVE BEEN SPARED SOME EMOTIONAL AND PHYSICAL DISTRESS IF THEY HAD DEPLOYED. MY WIFE AND CHILDREN HAVE EXPRESSED MANY TIMES SINCE THE ACCIDENT THAT THEY DO NOT FEEL SAFE GETTING BACK INTO OR DRIVING THAT SAME VEHICLE AGAIN. MY QUESTIONS ARE: 1. IS THIS SOMETHING THAT HAPPENS FREQUENTLY? 2. IS THIS SOMETHING THAT SHOULD BE REPORTED TO THE NHTSA?3. IS THIS SOMETHING THAT I NEED TO GET A LAWYER TO HANDLE? 4. IS THIS SOMETHING WHERE YOU WANT TO GET THE VEHICLE TO INSPECT IT YOURSELF FOR MALFUNCTIONS? 5. I AM SURE IT IS A COINCIDENT, BUT WE GOT AN EMAIL FROM VW AFTER WE TOLD THEM ALL THIS THAT THEY WERE GOING TO STOP MAKING THE ROUTAN AFTER THE NEXT YEAR. IT IS JUST SUSPICIOUS. IF YOU COULD PLEASE GIVE ME AN EMAIL OR CALL BACK PLEASE LET ME KNOW. THANK YOU FOR YOUR TIME AND EFFORT IN THIS MATTER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10491660January 7, 2013
ENGINE, ELECTRICAL SYSTEM
NOTICE OIL LIGHT COMING ON BETWEEN OIL CHANGE....FILLED OIL TO PROPER LEVEL...I TOOK CAR IN FOR SERVICE TODAY (1/7/13) WAS TOLD BY DEALERSHIP THE GASKET WILL NEED REPLACE, THAT WAS THE REASON FOR OIL USAGE. I JUST HAD MY VEHICLE IN TO FIX THE SLIDING DOOR (TSB RECALL NOT HONORED) IN OCTOBER AND IN WAS INSPECTED WITH NO PROBLEMS. DOING RESEARCH ON INTERNET AND FINDING THE OIL, DOOR IS A COMMON PROBLEM IN VW ROUTAN ( ALSO TALKED TO ANOTHER OWNER WAS IN FOR SAME PROBLEM, STATED HAS BEEN GIVEN RUNAROUND SINCE DAY ONE ABOUT PROBLEMS WITH HIS ROUTAN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491583January 6, 2013
ELECTRICAL SYSTEM, ENGINE
DRIVING DOWN I70 WEST BOUND GOING 70 MPH IN INDIANA AND ENGINE TURNED OFF LOST POWER EVERY LIGHT ON DASH CAME ON AND THE WAS A BLINKING RED LIGHT IN CENTER OF DASH. SOME HOW I MADE IT OVER TO THE EDGE OF THE ROAD AND PUT IT IN PARK. THE VAN WOULD NOT START. I NOTICED I WAS ON THE WHITE LINE AND WANTED TO MOVE THE VAN OVER MORE, BUT I COULD NOT GET THE VAN INTO NEUTRAL. I COULD FEEL THE EVERY CAR AND TRUCK DRIVE BY. I WAS SCARED FOR MY LIFE. I WAS TRAVELING WITH MY WIFE AND 3 CHILDREN UNDER FIVE ON THE COLDEST DAY OF THE YEAR. I KEPT THINKING A DRUNK DRIVER IS GOING TO CLIP US. WE LUCKY TO HAVE ENTERPRISE PICK UP MY FAMILY AND I GOT TOWED BACK TO THE DEALERSHIP. THE ONLY THING THE DEALER COULD FIND WAS A BLOWN 10 AMP FUSE FOR THE ECM. THEY REPLACED THE FUSE AND DROVE THE VAN FOR 200 MILES AND THE SAID THE VAN DROVE FINE. THEY DON'T KNOW WHAT CAUSED THE FUSE TO BLOW. THE ONLY WAY FOR THEM TO FIND OUT WHAT WAS WRONG WAS TO HAVE IT HAPPEN AGAIN WITH A COMPUTER HOOKED UP. THEY SENT ME ON MY WAS WITH A BOX OF 10 AMP FUSES A WEEK LATER. I WOULD NOT EXPECT THIS FROM A 2011 WITH 30000 MILE. I DON'T FEEL SAFE IN THIS VAN, BUT ITS NOT WORTH ANYTHING ON A TRADE IN. DON'T KNOW WHAT TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488973December 17, 2012
STRUCTURE:BODY
WE HAVE HAD A PROBLEM WITH OUR VOLKSWAGEN ROUTAN SINCE NEARLY DAY ONE. WHILE PARKED ON ANY TYPE OF SURFACE, (HILL, OR FLAT, DOWN HILL, OR UP HILL). ON OCCASION THE DOOR WHILE OPENING OR CLOSING WILL RE-CLOSE OR NOT OPEN. THIS HAS BEEN VERY DANGEROUS WHEN YOU HAVE A 4 YEAR OLD GET IN THE DOOR BEFORE DOOR HAS COME TO COMPLETE REST. THE CHILD GETS IN AS THE DOOR OPENS, AND THE DOOR CLOSES BACK ON HIM AS IT COULDN'T OPEN PROPERLY. WE HAVE HAD IT CHECKED BY VW ON SEVERAL OCCASIONS BUT WAS NOT RESOLVED. THERE IS SOMETHING SERIOUSLY WRONG WITH THESE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483410November 5, 2012
SERVICE BRAKES, POWER TRAIN, STRUCTURE:BODY, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED NUMEROUS FAILURES. THE REAR ROTORS BECAME WARPED NUMEROUS TIMES AND THE DEALER REPLACED THE ROTORS FOUR TIMES. THE TRANSMISSION WOULD CAUSE THE VEHICLE TO LUNGE ABRUPTLY WHEN THE GEAR WAS SHIFTED FROM REVERSE TO DRIVE. ADDITIONALLY, THE FOG LIGHT ASSEMBLY BECAME OVERHEATED AND BURNED SEVERAL TIMES. THE PLASTIC ON THE FRONT PASSENGER SIDE DOOR BECAME FRACTURED AND CAUSED THE CONTACT TO SUSTAIN LACERATIONS TO THE RIGHT HAND AND FINGERS. THE VEHICLE WAS TAKEN THE TO THE DEALER WHERE ALL DEFECTIVE PARTS WERE REPLACED HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURES WOULD LIKELY RECUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,418 AND THE CURRENT MILEAGE WAS 14,470.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10481353October 22, 2012
ELECTRICAL SYSTEM, ENGINE
WE WHERE DRIVING ON THE EXPRESSWAY(FREEWAY) AND THE VEHICLE SHUT DOWN ON US FROM 65-0 IN SECONDS, IT TOOL ABOUT A MINUTE AND IT CAME BACK UP THIS HAPPENED ABOUT 3-4 TIMES . ABOUT A MONTH LATER IT ID THE SAME THIS TIME WHEN WE FIRST TURNED ON THE VAN. ABOUT MARCH TIME FRAME THE VAN WOULD NOT START ANYMORE AFTER A LONG TRIP AWAY FROM HOME THE CABLES HAD BEEN ERODED AND SEVERELY DAMAGED TO THE POINT OF NO POWER GOING TO THE VAN. THE DEALER REPLACED THE ELECTRIC CABLES BUT ABOUT 1 1/2 MONTHS LATER THE SAME EROSION STARTED TO HAPPEN. WE CONTINUED TO INFORM VW ABOUT THE ISSUES AND THEY ALWAYS SAID THE SAME BRING IT IN WHEN IT HAPPENS. WE FINALLY HAD TO GET RID OF THE VAN WE CAN NOT AFFORD A FATALITY TO TRY AND PROVE A POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481360October 22, 2012
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
10/7/12: ENTERING ONTO ROAD, BEGAN ACCELERATION UP TO 20/25 MPH -THEN ALL POWER, CONTROLS DEAD. LOST POWER STEERING AND COASTED INTO PARKING LOT. SHUT CAR DOWN, FLOODED/PUMPED ACCELERATOR PEDAL. DIFFICULTY STARTING BUT WORKED, DROVE LIKE NORMAL, AGAIN. 10/14/12: TURNING FROM SIDESTREET, ON TO MAIN STREET -GOING 20 MPH. LOST ALL POWER AGAIN-MANUALLY TURNED COASTED CAR INTO LEFT MIDDLE TURNING LANE. RE-STARTED, OPERATED NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480626October 15, 2012
POWER TRAIN
THE FIRST INCIDENT OCCURRED 8/22/2012. THE TRANSMISSION WENT OUT. THE CAR WOULD NOT DRIVE AND WOULD REV. HAD TO BE TOWED. BEARINGS IN THE TRANSMISSION WERE REPLACED. 9/22/12. THE TRANSMISSION WENT OUT AGAIN. WAS GOING UP HILL AND THE TRANSMISSION WOULD REV AND NOT CLICK INTO GEAR. HAD TO HAVE THE CAR TOWED 200 MILES BACK HOME. WAS TOLD BY THE DEALERSHIP MY TRANSMISSION BLEW UP. THEY REPLACED. THE TRANSMISSION. GOT IT BACK. STILL WASN'T DRIVING RIGHT IT WAS VIBRATING AND MAKING A NOISE. I INSISTED IT WAS NOT CORRECT TOOK THEM A WEEK TO FIGURE OUT THAT ONE OF THE ENGINE MOUNTS SHEARED OFF BECAUSE THEY THREADED THE ENGINE WRONG WHEN THEY PUT MY ENGINE BACK AFTER REPLACING THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471312August 17, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TOOK 2009 VW ROUTAN TO LOCAL DEALERSHIP IN 2010 DUE TO SAFETY RECALL ON SLIDING DOORS (FAULTY WIRE HARNESS). PASSENGER SIDE DOOR WAS FITTED WITH TIE WRAP. DRIVER SIDE DOOR WAS INSPECTED BUT NO WORK WAS PERFORMED. THIS WEEK, DOOR STOPPED WORKING ON DRIVER'S SIDE. TOOK IT TO THE DEALER ON WEDNESDAY AND WAS TOLD IT WOULD COST $383 TO REPAIR WIRE HARNESS. CALLED VW CUSTOMER CARE TO EXPLAIN PROBLEM. WAS TOLD THAT CASE WOULD BE STARTED. WAITING TO HEAR ABOUT SOLUTION. VEHICLE WAS SUPPOSED TO BE FINISHED ON THURSDAY. NOW BEING TOLD IT WILL BE MONDAY. WE WERE GIVEN A LOANER VEHICLE FOR THE WEEKEND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465347July 12, 2012
SERVICE BRAKES
PROBLEM WITH THE CAR: START VIBRATING WHEN BRAKES ARE APPLIED, THEN START SHAKING. I HAVE TAKE THE CAR TO 2 DIFFERENT DEALERS (4 DIFFERENT TIMES) SINCE JUNE 2011. FIRST TIME DEALER REPLACE BRAKE PADS AND ROTORS. SECOND TIME DEALER SERVICE REP TOLD "THAT NOTHING IS WRONG WITH IT". THIRD THEY SAID "THAT'S NORMAL WEAR AND TEAR" SUBMITTED A COMPLAINT THROUGH CORPORATE. A LADY FROM CORPORATE CALLED ME BACK AND TOLD ME THE SAME THING THE DEALER TOLD ME. SHE ALSO STATED THAT WILL FORWARD THE COMPLIANT TO THE DEALER MANAGER. FOURTH TIME: I TOOK IT TO A DIFFERENT DEALER. I ASKED HER "DOES ANYBODY CALL CHRYSLER AND ASK FOR GUIDANCE OR SEE IF THEY HAVE ANY BRAKE PROBLEMS WITH THEIR CARS. BY THE WAY THIS VW IS MADE BY CHRYSLER. FOURTH TIME: I TOOK IT TO A DIFFERENT DEALER. THIS DEALER CALLED ME (PHILLIPS) AND TOLD THAT THE FIRST TIME THE OTHER DEALER FIX IT, THAT WAS IT. HE KEEP ON SAYING "THAT WAS A ONE TIME DEAL, IF YOU WANT IT FIX YOU HAVE TO COME UP WITH OVER $350.00. I TOLD HIM THAT HE WAS NOT RIGHT BECAUSE THE CAR STILL UNDER WARRANTY. I RECEIVED THE CAR BACK AND THE SERVICE TICKET SAID " THE ROTORS WERE RESURFACED AS A GOODWILL FOR CUSTOMER SATISFACTION. I DROVE THE CAR THIS MORNING AND IS DOING THE SAMETHING. I CANNOT AFFORD FOR THE BRAKES TO FAIL AND HAVE A CRASH FOR THE DEALER TO LOOK PASS THE BRAKE PADS AND ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465366July 12, 2012
ELECTRICAL SYSTEM
VAN WAS TRAVELING 65MPH ON INTERSTATE WHEN THE CAR SWITCHED FROM ON TO ACCESSORY MODE. VW SERVICE INDICATED THAT THE INCIDENT WAS CAUSED BY A FAULTY WIN (WIRELESS IGNITION NODE MODULE). WHEN THE CAR SWITCHED TO ACCESSORY MODE, I LOST POWER TO THE ENGINE AND I HAD NO ANTI-LOCK BRAKES OR POWER STEERING. I WAS ABLE TO COAST THE VAN TO THE SIDE OF THE ROAD WITHOUT AN ACCIDENT. THIS EXACT ISSUE HAS BEEN REPORTED IN SEVERAL 2009 ROUTANS AND WAS ALREADY SUBJECT TO A RECALL FOR THE 2010 ROUTAN'S. IT ALSO IMPACTS THE GRAND CARAVANS AND TOWN & COUNTRY'S, WHICH SHARE A PLATFORM WITH THE ROUTAN. GIVEN THE HIGH LIKELIHOOD THAT THIS SUDDEN ENGINE SHUTOFF CAN LEAD TO AN ACCIDENT, I AM SURPRISED THAT VOLKSWAGEN HAS NOT BEEN REQUIRED TO EXPAND THE WIN MODULE RECALL TO INCLUDE THE 2009 MODELS. I AM ALSO EXTREMELY FRUSTRATED WITH VOLKSWAGEN'S RESPONSE, WHICH WAS TO DISCLAIM ANY LEGAL RESPONSIBILITY FOR REPAIR (SINCE IT WAS OUTSIDE OF THE WARRANTY PERIOD). THIS IS A KNOWN DEFECT AND SHOULD BE ADDRESSED ACCORDINGLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463167June 26, 2012
STRUCTURE:BODY
WHEN CLOSING THE POWER SLIDING DOOR ON THE PASSENGER SIDE, MY DAUGHTER REACHED BACK IN AND THE DOOR CLOSED 4 FINGERS IN IT. THE DOOR IS SUPPOSED TO OPEN BACK UP WHEN IT SENSES THAT SOMETHING IS IN THE WAY OF IT CLOSING. IN THIS CASE, IT FULLY LATCHED AND STAYED CLOSED WITH HER FINGERS STUCK IN IT. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10462537June 21, 2012
WHEELS
IN JANUARY OF 2012 WE STARTED TO NOTICE A NOISE COMING FROM THE WHEELS OF OUR VEHICLE. WE AT FIRST THOUGHT IT MIGHT BE A CHUNK OF SNOW CAUGHT IN THE WHEEL WELL BUT WHEN WE ARRIVED HOME THERE WAS NOTHING THERE. OVER THE NEXT COUPLE OF DAYS THE NOISE GOT SIGNIFICANTLY LOUDER TO BE POINT YOU COULD NOT EVEN HEAR THE RADIO WHEN IT WAS TURNED ON. I TOOK IT TO A LOCAL SHOP WHERE I WAS TOLD BOTH MY FRONT WHEEL BEARINGS WERE BAD AND WOULD NEED TO BE REPLACE THE REAR WHEEL BEARINGS WOULD NEED TO BE REPLACE SOON ALSO AS THEY WERE GOING BACK AS WELL. THE TECHNICIAN WAS GOING TO CHECK WITH VW ON AN EXTENDED WARRANTY OF THE ASSEMBLY AS THEY ARE THE SAME ONES THAT WERE GIVEN AN EXTENDED WARRANTY BY THE CHRYSLER GROUP BECAUSE OF POOR MAKEUP. VW STATED THAT THEY ARE AWARE OF THE ISSUE BUT IS NOT HONORING THE SAME EXTENDED WARRANTY. THE LETTER ON FILL FROM CHRYSLER IS CSC-10037659-4297. THIS IS A YOUTUBE VIDEO THAT I FOUND WITH THE SAME ISSUE AS MY VEHICLE; HTTP://WWW.YOUTUBE.COM/WATCH?V=HQRSFMLKMRE *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462531June 21, 2012
WHEELS
WHILE DRIVING ON THE I-94 IN SHEBOYGAN, WI, MY TIRE PRESSURE LIGHT WENT ON. I STOPPED AT A VALVOLINE TIRE AND LUBE TO HAVE THE TIRES LOOKED AT AS MY REAR TIRE WAS ALMOST FLAT. THE PERSON WAS UNABLE TO FILL THE TIRE WITH AIR BECAUSE THE VALVE STEM WAS PUSHED COMPLETELY INTO THE TIRE AND THERE WAS NO WAY TO FILL THE TIRE. AT CLOSER INSPECTION ALL FOUR TIRE VALVE STEMS AND SENSOR ASSEMBLIES WERE CORRODED TO THE POINT THAT THEY WOULD ALL NEED TO BE REPLACED IMMEDIATELY. VW STATED THAT THIS IS NOT A WARRANTY OR RECALL ISSUE AND THAT IT WOULD COST OVER $200 EACH WITH LABOR. I WAS TOLD BY THE TECHNICIAN THAT IF THE STEM WOULD HAVE COMPLETELY BROKE WHILE DRIVING DOWN THE ROAD IT WOULD HAVE LOST PRESSURE RIGHT AWAY AND COULD HAVE CAUSE AN ACCIDENT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461184June 11, 2012
SERVICE BRAKES
WE BOUGHT THIS VEHICLE IN APRIL OF 2009 BASED ON ALL OF THE "SAFETY FEATURES" AND AS IT TURNS OUT HAS BEEN ONE OF THE MOST UNSAFE VEHICLE I HAVE EVER OWNED. SINCE PURCHASE WE HAVE HAD THE ROTORS CUT 2X AND REPLACED ONCE DUE TO VIOLENT SHAKING IN FRONT END WHEN BRAKING AT ANY SPEED. THE FIRST TIME WE WERE TOLD THIS WAS DUE TO THE VEHICLES SITTING IN THE RAIN FOR A PERIOD OF TIME . WHAT ??? THAT MAY BE THE MOST AGGRAVATING OF ALL WHICH IS THAT VW WOULD RATHER ASSUME YOU ARE STUPID ENOUGH TO BELIEVE THAT. ANOTHER ISSUE HAS BEEN THAT THE HEAD UNIT (DVD PLAYER & BACKUP CAM) HAVE HAD ISSUES FROM DAY 1 SUCH AS THE UNIT SWITCHING FROM DVD TO RADIO ON ITS OWN. AT TIMES THE DVD SCREENS GO BLANK WHICH REQUIRES YOU TO SHUT DOWN THE SYSTEM AND START IT UP AGAIN AND THE BACKUP CAM WILL NOT GO OFF ONCE THE VEHICLE IS PUT IN DRIVE. THIS PROBLEM WAS THEN REFERRED TO VW FOR THEM TO TELL ME THAT THEY FOUND NO ISSUES AND THAT I SHOULD BRING THE VEHICLE IN WHEN IT HAPPENS, WHICH I DID TO NO AVAIL. MY FINAL COMPLAINT IS THE "WORRY FREE" MAINTENANCE. I HAVE ALWAYS CHANGED OIL RELIGIOUSLY IN ANY VEHICLE I HAVE EVER OWNED EVERY 3000 MILES UNLESS I USED SYNTHETIC WHICH I WOULD CHANGE BEFORE 5000 MILES. VW HAS TOLD US TO COME IN FOR SERVICE EVERY 6000 MILES WHICH I HAD CLAIMED TO BE WRONG AND IT SHOULD BE CHANGED EVERY 3000. AGAIN I WAS TREATED AS IF I AM STUPID AND VW'S SOMEHOW CAN GO LONGER IN BETWEEN OIL CHANGES USING CONVENTIONAL OIL. NEEDLESS TO SAY I NOW HAVE A 2009 VW ROUTAN THAT HAS JUST OVER 28000 MILES, IS OUT OF WARRANTY , AS 36 MONTHS HAS PASSED SINCE PURCHASE, AND HAS A CHECK ENGINE LIGHT THAT CONTINUES TO GO ON AND OFF AND ALTHOUGH THE OIL NOW GETS CHANGED EVERY 3000 MILES AT MY EXPENSE I HAVE TO CONTINUOUSLY ADD OIL EVERY 500 OR SO MILES. DOES ANY OF THIS SEEM TO BE THE RESULT OF NEGLIGENCE ON THE PART OF VW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459663May 25, 2012
ENGINE, ELECTRICAL SYSTEM
THIS IS THE THIRD EXPERIENCE WE HAVE HAD OF OUR CAR SHUTTING OFF ALL OF THE SUDDEN. THE FIRST TIME IT HAPPENED I COULD HARDLY PULL THE CAR OFF THE ROAD BECAUSE WHEN IT SHUT OFF I WAS ON THE HIGHWAY AND WAS VERY DIFFICULT TO STEER OF THE ROAD. THE SECOND AND THIRD TIME THIS HAPPENED I WAS IN TOWN AND ALSO HAD A HARD TIME PULLING OVER. AFTER EACH INCIDENT I HAD TO TURN KEY TO OFF POSITION PUT CAR IN PARK AND RESTART IT. THEN IT SEEMED TO BE OK UNTIL THE NEXT TIME IT HAPPENED. THIS IS VERY SCARY AND COULD CAUSE AN ACCIDENT. I AM SCARED TO DRIVE THIS CAR NOW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459076May 21, 2012
WHEELS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THE TIRE PRESSURE MONITOR FAILED DUE TO CORROSION. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THE FAILURE WAS CAUSED BY THE TPS SYSTEM VALVE STEM NUT WHICH WAS CORRODED. THE CONTACT ALSO STATED THAT THE DRIVERS REAR TIRE BLEW OUT DUE TO THE NUT CORROSION. THE VEHICLE WAS REPAIRED. THE TIRE PRESSURE VALVES WERE REPLACED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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