Volkswagen Routan Complaints

784 consumer complaints on file.

#10615735July 23, 2014
ELECTRICAL SYSTEM
WE BOUGHT OUT VW IN 2013. WE JUST FOUND OUT ON JULY 23 THAT THERE WAS A RECALL ON THE 2010 VW ROUTAN. HEADLIGHTS ARE NOT COMING ON AND THE ITS AN IGNITION SWITCH PROBLEM BUT THE DEALERSHIP WON'T FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610633July 15, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE BRAKE ROTORS FAILED EVERY 8,000 MILES. THE VEHICLE WAS TAKEN TOA DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,329.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609931July 11, 2014
SERVICE BRAKES
THE VEHICLE'S REAR BRAKES ARE PREMATURELY WEARING UNEVEN IN THE REAR OF THE VEHICLE, CAUSING SAFETY CONCERNS FOR MY FAMILY. WHEN I WENT TO LOOK UP BRAKE REPLACEMENT ONLINE ONE OF THE REVIEWS SAID THAT A CLIP WAS LEFT OFF DURING THE MANUFACTURING PROCESS DURING THE MERGING BETWEEN CHRYSLER AND VOLKSWAGEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607247July 1, 2014
ELECTRICAL SYSTEM
YOUR SITE WOULDN'T ALLOW PULL-DOWN FOR AFFECTED PARTS EARLIER, HERE IS PART OF THE E-MAIL REPORT I FIRST SENT DEALER 5/6/14: " ..SOMETHING NEW IS A PROBLEM W/MY ROUTAN BUT I WANT TO CHECK IN PRIOR TO MAKING AN APPT. SINCE WE SO RECENTLY HAD IT IN FOR DIAGNOSTIC CHECK UP. HERE'S WHAT'S HAPPENING IT'S VERY SCARY: 6 TIMES NOW OVER THE LAST 2 WEEKS IT'S JUST CONKED-OUT/SHUT OFF WHILE I'M DRIVING, LEAVING ME WITH NO STEERING, BRAKES OR ANYTHING! FORTUNATELY IT'S HAPPENED IN LOW TRAFFIC AREAS ON FAIRLY STRAIGHT ROADS SO I'VE BEEN ABLE TO COAST TO THE SIDE, BUT I'M GETTING SCARED TO DRIVE MY VAN. YESTERDAY- IT CONKED OUT THREE TIMES...BRINGING KIDS HOME FROM SCHOOL-- AGAIN VERY SCARY, AND ONCE ON A TURN WHICH WAS DIFFICULT BUT LUCKILY NO ONE WAS BEHIND ME... THESE EVENTS... ALL HAPPENED AT LOW SPEED 15-30 MPH AND HAPPEN SO QUIETLY I CAN BARELY TELL IT'S HAPPENED... IT'S LIKE THE KEY/IGNITION SOMEHOW FLICKS ALL BY ITSELF INTO THE ACC POSITION. THEN I HAVE TO WAIT TIL THE VAN STOPS, TURN THE KEY AND VAN ALL THE WAY OFF AND RE-START. THEN IT SEEMS TO START UP FINE. BUT THIS HAPPENED THREE TIMES JUST YESTERDAY P.M.... IT'S DANGEROUS, AND I'M GETTING MORE AND MORE SCARED TO DRIVE MY VAN, BUT I HAVE TO WITH FOUR KIDS AND ACTIVITIES." TODAY 6/30/14 (AGAIN) DEALER FOUND NO PROBLEM. COST TO REPLACE SWITCH $989.00. I RESEARCHED DELPHI, CHINA, AUSTIN MARTIN AND FULLY BELIEVE A COMMONALITY WITH GM RECALL EXISTS. THE ROUTAN IS A VW & CHRYSLER COMPLICATING MY RESEARCH. I'VE FOLLOWED HIERARCHY- DEALER, VW, NOW NHTSA BUT HIT A ROAD BLOCK(NO PUN). PLEASE INVESTIGATE THIS ASAP. UPDATE 6/30- GM RECALLED 8M MORE AS "UNINTENDED KEY IGNITION ROTATION"- EXACTLY WHAT'S HAPPENING WITH MY ROUTAN. I TRIED SUBMITTING THIS COMPLAINT EARLIER- BUT YOUR WEBSITE WOULDN'T ALLOW. SO THIS IS NOT SOMEONE JUMPING ON THE BANDWAGON. THIS IS REAL, PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607348July 1, 2014
STEERING, SERVICE BRAKES, ENGINE
AT LEAST TWICE PER MONTH WHEN I DRIVE MY VAN, THE STEERING WILL SUDDENLY GO OUT, THEN THE BRAKES WILL STOP WORKING, THEN IT WILL JUST SHUT OFF. SO FAR IT HAS ONLY HAPPENED WHEN I WAS DRIVING AT PRETTY LOW RATES OF SPEED. I'VE CALLED THE VW DEALERSHIP SEVERAL TIMES AND EACH TIME THEY SAY THAT THEY HAVEN'T HEARD OF ANYTHING LIKE THIS BEFORE AND WANT TO CHARGE ME A FORTUNE JUST TO LOOK AT IT. WITH THE NEWEST RECALL, I CANNOT UNDERSTAND WHY MY VEHICLE IS NOT INCLUDED AND THE DEALERSHIP STILL CLAIMS THAT THEY HAVE NO CLUE WHAT I'M TAKING ABOUT WHEN ALL THESE VEHICLE WERE MADE BU THE SAME MANUFACTURER. THIS HAS HAPPENED SO MANY TIMES, I CAN FEEL IT IN THE STEERING RIGHT BEFORE IT HAPPENS. AS SOON AS MY STEERING STARTS TO GET TIGHT, I HAVE TO HIT THE BRAKES RIGHT AWAY BEFORE THEY GO OUT, AND TURN THE CAR OFF. USUALLY WHEN I RESTART THE CAR, IT'S FINE. THIS IS GETTING RIDICULOUS AND I SHOULD HAVE TO GO THROUGH THIS WITH A VEHICLE WHEN THERE IS A PROPER FIX. I HAVE 4 CHILDREN AND ANOTHER ON THE WAY AND THIS IS NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605853June 25, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE ENGINE WOULD STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WIN MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605947June 25, 2014
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING, ENGINE SHUT OFF LIKE THE IGNITION WAS TURNED OFF - LOST POWER STEERING AND BRAKES. THIS HAS HAPPENED MULTIPLE TIMES SINCE INCIDENT DATE. VOLKSWAGEN SERVICE COULD NOT DIAGNOSE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606028June 25, 2014
SERVICE BRAKES
VOLKSWAGEN ROUTAN 2010: THE STEERING WHEEL SHAKES VIOLENTLY UPON BRAKING A REGULAR SPEEDS, ESPECIALLY GOING DOWNHILL. FRONT ROTORS WERE REPLACED AT 22,000, 35,000, AND NOW 54,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596874June 7, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
I'VE HAD THE VW ROUTAN SINCE 2010 - PURCHASED IT WITH 6,000 MILES ON IT. IT'S A SEL SO IT'S AUTO-EVERYTHING. IN THE PAST 12-16 MONTHS BOTH THE LEFT AND RIGHT PASSENGER AUTO DOORS STOPPED WORKING DUE TO A WIRING ISSUE. (2 SEPARATE INCIDENTS; $300 EACH REPAIR). TODAY, MY LEFT PASSENGER AUTO DOOR STOPPED WORKING AGAIN. THE VEHICLE SEES NORMAL USAGE AND HAS NOT BEEN IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596738June 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE WOULD STALL. THE VEHICLE WAS ABLE TO RESTART AND OPERATED AS NORMAL. THE VEHICLE TAKEN TO THE DEALER MULTIPLE TIMES BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 10/7/14*CN UPDATED 5/12/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596321June 5, 2014
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS NOT ABLE TO REPLICATE NOR DIAGNOSE THE FAILURE MULTIPLE TIMES. THE AUTHORIZED DEALER REPLACED THE STARTER AND HOSE BUT THE FAILURE STILL RECURRED. THE VEHICLE CONTINUED TO STALL INTERMITTENTLY. THE CONTACT HAD TO PUT THE VEHICLE IN NEUTRAL AND THEN PARK TO GET THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO A VOLKSWAGEN SPECIALIST WHO DIAGNOSED THAT THE EGR VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595896June 3, 2014
SERVICE BRAKES
2010 VOLKSWAGEN ROUTON WITH 17,000 MILES BEGAN SHAKING AND SHUDDERING EVERY TIME I BRAKE, EVEN AT SLOW SPEEDS. THIS CAR IS USED FOR MINIMAL DRIVING. I BROUGHT MY CAR IN AND WAS TOLD I NEED NEW ROTORS AND THAT MY ROTORS WERE WARPED. I AM STILL DRIVING THE CAR AND THE BRAKES STILL SHUDDER AND SHAKE.. I SPOKE TO A MECHANIC THAT DOESN'T WORK FOR VOLKSWAGEN BUT ON GERMAN CARS AND HE SAID HE OWNED A ROUTON AND IT IS A COMMON PROBLEM WITH THEIR ROTORS. I READ SEVERAL COMPLAINTS AND REVIEWS ONLINE WITH THE SAME ISSUE TOO. I DON'T THINK ITS SAFE TO HAVE CAR MANUFACTURERS MAKE BRAKE SYSTEMS SO POORLY AS I MAY BE ABLE TO AFFORD A REPAIR, MANY ELSE WONT AS THE REPAIR IS COSTLY AND NOT WHAT A PERSON WOULD EXPECT FROM A CAR WITH LITTLE MILEAGE. I JUST WANTED TO BRING IT TO YOUR ATTENTION IN CASE OTHERS HAVE REPORTED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595636June 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY BEGAN TO HESITATE BEFORE STALLING. THE CONTACT INDICATED THAT THE FAILURE HAD OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,833.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593876May 24, 2014
ELECTRICAL SYSTEM, ENGINE
MY ELECTRICAL SYSTEM WENT OUT ON MY MINIVAN AND I WAS NOT NOTIFIED THAT IT HAD A RECALL ON IT. MY VAN WILL NOT START. I HAVE 2 CHILDREN THAT I HAVE TO GET AROUND TO SCHOOL AND SPORT ACTIVITIES, DOCTORS APPOINTMENTS, ECT. I HAVE SO MUCH TROUBLE WITH THIS VAN SINCE I BOUGHT IT. WITH ALL THE RECALLS, COMPUTER FAILURE AND THE COOLANT LEAK INTO THE INSIDE OF THE VAN, THE INTERIOR COMING DOWN, AND NOW THE ELECTRICAL SYSTEM FAILING NOW. I HAVE NO CAR TO GET ME KIDS ANYWAY NOW. PLEASE HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592922May 20, 2014
SERVICE BRAKES
AFTER BUYING MY CERTIFIED ROUTAN AND ONLY PUTTING AROUND A 1000 MILES ON IT THE STEERING WHEEL WOULD START TO SHAKE WHEN BRAKING AT A SPEED OF 40MPH OR FASTER. TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THE FRONT BRAKES NEED TO BE REPLACED. AT FIRST THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY BECAUSE IT MAY HAVE BEEN CAUSED BY ME PUSHING TO HARD ON THE BRAKES. COMPLETELY BULL. THEY FINALLY SAID IT WOULD BE COVERED UNDER WARRANTY. NOW AT 31,000 THE BACK BRAKES ARE SQUEAKY AND NEED TO BE REPLACED. CALLED THE DEALERSHIP AND WAS TOLD THE SAME THING THAT THE BRAKES ARE NOT COVERED UNDER WARRANTY BUT AS BEFORE THE BRAKES SHOULD LAST MUCH LONGER. TAKING IT IN TOMORROW TO HAVE THE BRAKES INSPECTED. HOPEFULLY WILL BE COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592746May 20, 2014
ELECTRICAL SYSTEM
DEALER SAYS THE WIN MODULE NEEDS TO BE REPLACED, BUT IT COULD BE A BUS WIRING ISSUE. DASH WARNING LIGHTS, TACHOMETER, SPEEDOMETER AND AIRBAG LIGHTS CONTINUALLY TURN OFF AND ON. WHEN THIS HAPPENS, THE WINDSHIELD WIPERS ALSO TURN ON AND OFF. SAFETY ISSUE BECAUSE I CANNOT SEE HOW FAST WE ARE GOING, TURN SIGNALS WON'T WORK AND I DON'T THINK THE AIRBAGS ARE ON AT THIS TIME AS WELL. FOR A VIDEO OF THE ISSUE, PLEASE SEE THIS YOUTUBE LINK. ANOTHER ROUTAN DRIVER REPORTED THE SAME ISSUE IN THIS LINK - HTTP://YOUTU.BE/OTNTKK0KX5Y. THIS IS DEFINITELY A MFG DEFECT BECAUSE IT HAPPENED 1 YEAR AGO AND THE DEALER SAID IT WAS A WIRING FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588773May 15, 2014
SERVICE BRAKES, STEERING
THE VW ROUTAN RECENTLY WHEN I GOT FROM THE DELESHIP I NOTICE THAT EVERYTIME THAT I WOULD APPLY THE BRAKES WHILE DRIVING ON THE FREEWAY THEN ENTIRE VAN WOULD VIBRATE AND THE STEERING WHEEL WOULD VIBRATE EVEN MORE I DID SOME RESEARCH AND I FOUND THAT I WASN'T THE ONLY ROUTAN OWNER HAVING BRAKE PROBLEMS SO IT LOOKS LIKE THE BRAKE ROTTORS ARE OVER HEATING THAT THEN CAUSED THE ROTTORS TO WARPED!!! SO I TOOK THE CAR TO THE VW DEALERSHIP AND THEY HAD TO REPLACE ALL FOUR ROTTORS AND BRAKE PADS!! BUT BEFORE REPLACING THEM THEY KEEP TELLING ME THAT IT WAS DRIVER ERROR. SO NOW A YEAR AND HALF AFTER THE VW DEALERSHIP FIX THE PROBLEM THE CAR NEEDS ALL NEW BRAKE ROTTORS AND PADS AGAIN DUE TO THE OVER HEATING THAT CAUSED THE ROTTORS TO WARPED AND NOW THEY WON'T FIX THE PROBLEM AGAIN BECAUSE THE WARRANTY EXPIRED; *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588363May 14, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH ON A HIGHWAY, ALL OF THE WARNING LIGHTS SUDDENLY ILLUMINATED ON THE INSTRUMENTAL PANEL. THE CONTACT TOOK HER VEHICLE BACK TO THE DEALER WHO STATED THAT THE ENGINE HARNESS SYSTEM NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586170May 2, 2014
ELECTRICAL SYSTEM
SENT MY 2010 VOLKSWAGEN ROUTAN TO A DETAIL SHOP ON APRIL 23, 2014 AT 930 A.M. IN MCALLEN TEXAS. WHILE BEING WORKED ON AND THEREAFTER COMPLETED, THE TECHNICIAN HAD DIFFICULTY GETTING IS STARTED IN WHICH A HAZARD WARNING INDICATED A "BAD KEY".TECHNICIAN WAS ABLE TO GET IT STARTED AND WE DROVE OUR VAN WEST APPROXIMATELY 45 MILES. UPON ARRIVAL AT RESIDENCE NOTED THAT IGNITION STAYED STUCK IN ACCESSORY MODE AND DRAINED MY BATTERY. SENT TO DEALERSHIP FOR DIAGNOSTICS AND REPAIRS, AND AFTER SIX DAYS OF RESEARCH AND STUDY, END RESULT IS A FAULTY IGNITION SWITCH. I DID SOME RESEARCH AND FOUND CAMPAIGN - RECALL ID # 66665 FOR MY VEHICLE BUT ONLY TO THE MANUFACTURED DATE OF JULY 2010. MY VEHICLE WAS MANUFACTURED AUGUST 2010. LOOKING AT THAT IT IS ONLY A MATTER OF DAYS OF THOSE 12000 VEHICLES THAT WERE CALLED IN TO REPAIR FREE OF CHARGE, THAT PERHAPS MY VEHICLE COULD BE ONE OF HUNDREDS MORE TO COME FORWARD WITH THE SAME COMPLAINT? I ONLY THANK GOD THAT WHILE DRIVING 65 TO 70MPH THAT IGNITION SWITCH DID NOT ACCIDENTALLY GO INTO ACCESSORY MODE FROM THE ON POSITION AND RISK ACCIDENT THUS RESULTING IN INJURY OR DEATH. MY VIN# [XXX] AND MILEAGE IS AT 56,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585581April 29, 2014
STEERING, POWER TRAIN, ENGINE
MY 2011 ROUTAN SUDDENLY LOST POWER WHILE I, WITH MY KID ON BOARD, WAS DRIVING ON A HIGHWAY IN MARCH 2014. CAN YOU IMAGINE A VEHICLE STOPPING IN A FLOW OF VEHICLES AT 70+ MPH? ALL LIGHTS WERE ON. I MANAGED TO RESTART THE ENGINE AND WAS ABLE TO DRIVE BUT THE CHECK ENGINE LIGHT WAS STILL ON. THE DEALERSHIP FROM WHOM I BOUGHT THE VEHICLE "REPAIRED" IT AND TOLD ME THAT "EVERYTHING IS FINE" BY HAVING A BRAND-NEW SET OF WIRING. A MONTH LATER, THE SAME LIFE-THREATENING ISSUE HAPPENED AGAIN WHILE I WAS DRIVING. THIS TIME, THE VEHICLE STALLED AND I COULD NOT ROTATE THE STEERING WHEEL AT ALL. NOW THE VEHICLE IS AGAIN WITH THE DEALERSHIP FOR DIAGNOSIS. AS A MATTER OF FACT, ABOUT HALF A YEAR AGO BEFORE THESE LOSSES OF POWER HAPPENED, I EXPERIENCED ANOTHER PROBLEM WITH THE VEHICLE. THE ACCELERATION WAS NOT VERY RESPONSIVE. THAT IS, WHEN I HIT THE GAS PEDAL, THE VEHICLE INITIALLY DID NOT ACCELERATE AT ALL AND AFTER 2-3 SECONDS, IT SUDDENLY ACCELERATED. THIS REALLY FRIGHTENED ME AS I TRIED TO CHANGE LANES. NOW I HAVE NO CONFIDENCE WITH THIS VEHICLE AT ALL. I AM DEEPLY WORRIED THAT EVEN IF THE VEHICLE IS "REPAIRED" THIS TIME, I AND MY FAMILY COULD GET INJURED OR KILLED BY HAVING A CAR THAT RANDOMLY SHUTS OFF IN THE MIDST A STREAM OF FAST-MOVING VEHICLES. THIS TYPE OF VEHICLE SHOULD BE BANNED FROM THE ROAD FOR THE SAFETY OF INNOCENT PEOPLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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