Volkswagen Routan Complaints

784 consumer complaints on file.

#10884965July 15, 2016
STEERING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED INTERMITTENTLY WITHOUT WARNING AND THE ENGINE STALLED. THE VEHICLE BECAME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE GROUND STRAP CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885014July 15, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD NOT START. THE CONTACT HAD TO MAKE ABOUT TEN ATTEMPTS BEFORE THE VEHICLE WOULD START. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM); HOWEVER, THE VEHICLES PRODUCTION DATE (03/25/2010) FELL WITHIN THE DATES OF THE AFFECTED VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884203July 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883936July 11, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE WINDSHIELD WIPER ACTIVATED INDEPENDENTLY, ALL THE WARNING LIGHT ILLUMINATED, THE CHIME SOUNDED, THE SPEEDOMETER AND ODOMETER DROPPED TO ZERO. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN THEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. UPDATED 09/06/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883101July 6, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
CAR FLASHES ABS ESP SKID CONTROL MONITOR, SHUTS CAR OFF WHILE DRIVING. GOES BACK OFF, DOES IT AGAIN.LOCKS THE CAR, WON'T START, THEN STARTS A BIT LATER. COOLING SYSTEM , HEATER HOSE ISSUES, BRAKE ISSUES, CRUISE CONTROL SHUTS OFF RANDOMLY. COULD KILL SOMEONE. INTERNET SEARCH ESP VOLKSWAGENDDEFECT.COMVOLKSWAGEN_ROUTAN_PROBLEMS.HTM ALL EXACTLY WHAT I HAVE EXPERIENCED SINCE PURCHASING THIS VEHICLE A YEAR AGO. AFRAID TO DRIVE IT. UPDATED 04/05/2017 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876529June 25, 2016
POWER TRAIN
TRANSMISSION SLIPPING. MY 2011 VOLKSWAGEN ROUTAN SEL HAD ONLY ABOUT 64,800 WHEN I STARTED TO GET A CHECK ENGINE LIGHT WHICH WAS DIAGNOSED AS A TORQUE CONVERTER CLUTCH SOLENOID ERROR. I HAD THIS DIAGNOSED BY MY LOCAL MECHANIC, AUTOZONE, ADVANCED AUTO PARTS AND AAMCO. I CALLED MY VW DEALER WHO TOLD ME THAT BECAUSE MY VEHICLE WAS OUT OF WARRANTY OF 60,000 MILES, I HAD TO PAY $180 FOR A VEHICLE DIAGNOSIS ON TOP OF REPAIR COSTS WHICH COULD BE UP TO $3,500 OR MORE DEPENDING ON THEIR FINDINGS. I UNDERSTAND THAT ALTHOUGH MY VEHICLE HAS THE VW EMBLEM ON IT, IT IS ESSENTIALLY A CHRYSLER MINIVAN ON A VOLKSWAGEN SHELL. I REALLY NEED TO GET THIS FIXED AS I AM EXPERIENCING MUCH LOWER MPG PER FILL UP AND DEGRADED HIGHWAY ACCELERATION/SPEEDS. I AM REPORTING THIS IN HOPES THAT THERE ARE OTHER REPORTS OF INCIDENTS SIMILAR TO MINE SO WE CAN GET MORE FAVORABLE RESOLUTION FROM THE MANUFACTURER IN THE FORM OF A RECALL OR OTHER FIX THAT COULD HELP CONSUMERS LIKE MYSELF SAVE HUNDREDS TO THOUSANDS OF DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875632June 21, 2016
ELECTRICAL SYSTEM
ENGINE TURNS OVER BUT WILL NOT START WHILE PARKED. OFTEN THE CAR WILL INITIALLY START BUT THEN STALL AS THE RPS DECREASE TO IDLE. AFTER THAT, THE CAR WILL NOT START UNTIL AFTER 20-30 ATTEMPTS IF LUCKY. ON FEBRUARY 10, 2016 (MILAGE 44,574) I TOOK THE CAR TO MY LOCAL VW DEALERSHIP SERVICE DEPT. (ROSEVILLE , CA). THEY REPLACED THE TRANSMISSION RANGE SENSOR. PROBLEM CONTINUED INTERMITTENTLY BUT GOT PROGRESSIVELY WORSE. ON JUNE 16, 2016 (MILAGE 46,615) TOOK BACK TO SAME SERVICE DEPT. WHO NOW SAYS THERE IS A BAD TOTALLY INTEGRATED POWER MODULE (TIPM). THIS SEEMS TO BE A RECURRING PROBLEM THROUGHOUT THE DODGE, CHRYSLER, AND VW FAMILY OF MINIVANS (VW ROUTAN BUILT BY CHRYSLER). WHILE DODGE AND CHRYSLER SEEM TO HAVE ADDRESSED THIS PROBLEM, VW REFUSES TO DO SO. THIS MODULE CAN POTENTIALLY KILL THE MOTOR WHILE DRIVING MAKING IT AN IMPORTANT SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872876June 7, 2016
ELECTRICAL SYSTEM
VAN HAS BEEN HAVING HARD TIME STARTING WHEN COLD BATTERY 3 MONTHS OLD. VEHICLE HAS SHUT OFF WHILE DRIVING ALSO. TOOK TO DEALER THEY STATED BATTERY IS WORN OUT. GOT NEW BATTERY AND THEY RAN DIAGNOSTIC CAME BACK FUEL PUMP NOT SHUTTING OFF WHEN VEHICLE IS OFF DRAWING LARGE LOAD FROM BATTERY. THEY STATED THE TIPM IS BAD WHICH IS 1400 DOLLARS. THIS IS A REOCCURRING PROBLEM ON THESE VEHICLES WHICH ARE ALSO BRANDED AS CHRYSLER TOWN AND COUNTRY THEY NEED TO DO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873031June 7, 2016
UNKNOWN OR OTHER
VW ROUTAN DOES NOT START SOMETIMES. ONE DAY IT STARTS, AND OTHER DAY IT DOES NOT. THE COMPUTER DIAGNOSIS DOES NOT DETECT ANY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870513May 24, 2016
ELECTRICAL SYSTEM
THE VEHICLE DOES NOT START PERIODICALLY. THE VEHICLE WILL START FOR 2 TO 3 WEEKS AND THEN NOT START SEVERAL TIMES. IF YOU WAIT FOR A PERIOD OF TIME OR PLAY WITH THE FUSE BOX, OR TRY DIFFERENT WAYS TO START THE VEHICLE IT WILL START. THIS IS AN ELECTRICAL PROBLEM. I HAVE BEEN DRIVING AND HAD ALL THE DASHBOARD LIGHTS ILLUMINATE AND HAVE BEEPING NOISES FOR NO REASON. NO WARNING LIGHTS ARE ILLUMINATED AND NO ERRORS ARE ON THE COMPUTER. THE VEHICLE HAS A NEW BATTERY AND ALTERNATOR. I HAVE READ ONLINE THE ENTIRE TIPM UNIT(FUSE BOX/ELECTRICAL SYSTEM CONTROL UNIT) IS DEFECTIVE AND NEEDS TO BE REPLACED ALONG WITH THE STARTER AND FUEL PUMP RELAYS, WHICH IS WELL OVER $1000 WORTH OF WORK, BUT I HAVE NOT HAD IT COMPLETED YET. OTHERS HAVE COMPLAINED ABOUT THE VEHICLE TURNING OFF WHILE DRIVING, WHICH FORTUNATELY HAS NOT HAPPENED TO ME YET. THE VEHICLE HAS A DVD SYSTEM THAT WORKED AND DOES NOT WORK NOW. THIS SHOULD HAVE BEEN A RECALL ITEM A LONG TIME AGO, SINCE I UNDERSTAND VOLKSWAGEN IS WELL AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870670May 24, 2016
STRUCTURE:BODY
THE PASSENGER SIDE DOOR HAS SEVERE CORROSION ON THE BOTTOM. THIS WAS NOT NOTICED UNTIL AFTER GOING THRU A CAR WASH. IT IS RUSTING FROM THE INSIDE OUT. VW OFFERS A 5 YEAR 100,000 CORROSION WARRANTY BUT MY IN-SERVICE DATE HAS EXPIRED AND THEY WILL NOT WORK WITH ME AT ALL. THIS IS A DEFAULT IN THE DESIGN OF THE DOOR AND I HAVE FOUND SIMILAR CASES FOR THE VW ROUTAN ON THE INTERNET. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT OR HAD THIS PART OF THE VEHICLE REPAINTED FOR ANY REASON. THIS SHOULD NOT HAPPEN TO A 5 YEAR OLD VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865906May 19, 2016
ELECTRICAL SYSTEM, ENGINE
FOR YEARS I HAVE EXPERIENCED INTERMITTENT FAILURES IN STARTING MY CAR, EACH TIME IF I WAIT A WHILE IT WILL START. ADDITIONALLY, BEGINNING IN FEB 2016, MY ENGINE WILL SIMPLY SHUT DOWN WHILE THE CAR IS IN MOTION (PRETTY SCARY). I HAVE DEALT WITH VW SEVERAL TIME TO NO AVAIL AND ALWAYS AT MY EXPENSE. THIS LATEST DEVELOPMENT MAY COST ME OR SOMEONE ELSE THEIR LIFE. VW ACTS LIKE THIS HAS NOT HAPPENED TO ANYONE ELSE AND IF THEY CAN'T RECREATE THE ISSUE THEY CAN'T ADDRESS THE ISSUE, REALLY! THIS IS CRIMINAL! I HAVE HAD A STARTER REPLACED AS WELL AS A SWITCH AND NO CHANGE. ALL I GET FROM VW IS "YOU CAN TAKE IT TO ANOTHER DEALER AND GET A SECOND OPINION WE WILL COVER 1 HOUR OF THE COST TO DIAGNOSE THE PROBLEM" REALLY NO GREATER EXPERTISE NO INFORMATION SHARING, JUST ANOTHER DEALER, THE THIRD OF WHICH WILL LIKELY TELL ME, WE CAN'T CREATE THE PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864808May 13, 2016
TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT SHIFTED INTO NEUTRAL AND THE VEHICLE STARTED NORMALLY. THE STABILITY AND TRACTION CONTROL INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER AND COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863993May 9, 2016
UNKNOWN OR OTHER
TAKATA RECALL.I BOUGHT A VW ROUTAN IN MARCH OF THIS YEAR WITH 77,000 MILES ON IT. THE FIRST WEEK I HAD IT I WENT OUT TO START IT AND IT WOULD NOT TURN OVER. I TRIED IT AGAIN AND IT STARTED. NEXT DAY IT DID THE SAME THING. NOW ITS GOTTEN SO BAD IT TAKES 20 TRYS BEFORE IT STARTS. NOW MY TRANS. IS JERKING WHEN I PUT IT N GEAR.IM TAKING IT IN TOMORROW SO I WILL LET YOU KNOW WHAT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854988April 12, 2016
ELECTRICAL SYSTEM
WHILE DRIVING AT 70 MPH ON THE INTERSTATE THE VAN SHUT-OFF WITH OUT WARNING. THERE ARE NO CHECK ENGINE LIGHTS. THE ONLY WARNING LIGHT WAS THE LOSS OF THE TRACTION CONTROL. I WAS ABLE TO MOVE THE VAN TO THE SHOULDER EVEN WITH THE LOSS OF STEERING. IT TOOK SEVERAL TRIES, BUT I WAS ABLE TO RESTART THE VAN.THIS HAS HAPPENED IN THE PAST AT LOW SPEEDS. THE EGR VALVE WAS REPLACED TWO MONTHS AGO. I HAVE ALSO REPLACED THE INTEGRATED POWER CONTROL MODULE IN THE PAST 1.5 YEARS. I HAVE ALSO HAVE ISSUES OF THE VAN NOT WANTING TO START. I TURN THE IGNITION KEY AND THERE IS NO RESPONSE FROM THE VAN. IT IS AS IF I AM NOT EVEN TRYING TO START THE VAN. THIS IS A HUGE SAFETY ISSUE. SEARCH THE INTERNET AND YOU WILL FIND THIS IS A COMMON ISSUE. I AM DISAPPOINTED THAT THERE HAS NOT BEEN A SAFETY RECALL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854489April 8, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
I OWN A 2011 VOLKSWAGEN ROUTAN. I BOUGHT IT IN AUGUST OF 2014 WITH 50,000 MILES. IN NOVEMBER 2015, THE VEHICLE STARTED HAVING ISSUES. EVERY ONCE IN A WHILE WHEN STARTING THE VEHICLE THE ENGINE WOULD CRANK BUT NOT START. THEN WOULD START RIGHT UP THE SECOND TRY. THIS PROBLEM GOT WORSE WITHIN A SHORT AMOUNT OF TIME. IT TOOK SEVERAL TRIES TO START. I TOOK IT IN TO MY LOCAL VW DEALERSHIP WHERE THEY DIAGNOSED IT TO BE A TIMP FAILURE. I GOT THE VEHICLE REPAIRED COSTING ME $1028.17. IT HAD 69,000 MILES AT THE TIME OF REPAIR. AFTER DOING RESEARCH ON THIS ISSUE I HAVE FOUND THERE TO BE SEVERAL OTHER COMPLAINTS WITH THE SAME ISSUE. THIS NEEDS TO BE A RECALL!!!! SINCE THIS IS THE SAME VEHICLE AS THE CHRYSLER TOWN AND COUNTRY THAT HAPPENS TO HAVE THE SAME PROBLEM AND HAS A RECALL FOR THE TIMP MODULE. ALSO THE BRAKES SUCK! MY HUSBAND REPLACED THEM SHORTLY AFTER WE GOT THE VEHICLE AND NEED REPLACING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853996April 7, 2016
ELECTRICAL SYSTEM
ALL ICONS ON INSTRUMENT PANEL LIGHT UP CAUSING WIPERS TO DEPLOY, LOSS OF RADIO/GPS, HIGH BEAM HEADLIGHTS, TURN SIGNALS, FOG LIGHTS AND PREVENTING THE UNLOCKING OF REAR DOORS. PROBLEM WAS DIAGNOSED BY PORT CHARLOTTE VW SPECIALIST AS TIPM FAILURE. THIS FAILURE OCCURS WHEN IN MOTION AND WHEN IGNITION IS TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851935March 28, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT ANY WARNING. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM) HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND REPLACED THE WIN MODULE. THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850691March 21, 2016
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY ONE MINUTE, THE VEHICLE STARTED NORMALLY. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850388March 18, 2016
ELECTRICAL SYSTEM
RE: SLIDING DOOR WIRING HARNESS. DEFECTIVE EXTRUSION COATING ON COOPER WIRES, WHICH IS A NON-MALLEABLE COATING PRONE TO CRACKING AND BREAKING. CAUSES FAILURE IN ELECTRICAL SYSTEM, DISABLING ELECTRONICS IN THE DOOR AND POTENTIAL GROUNDING OF VOLTAGE. THE UNDESIRED RESULT IS AN IMPROPERLY LOCKED DOOR THAT CAN BE JARRED OPEN AND IS NOT PROPERLY SECURED WILL RATTLE WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Routan