Volkswagen Routan Complaints

784 consumer complaints on file.

#10925511November 11, 2016
ELECTRICAL SYSTEM
INTERMITTENT ENGINE FAILURE. 2010 VW ROUTAN SEL. 4.0 ENGINE. CAR TURNS COMPLETELY OFF WHILE DRIVING. NO ENGINE CODES OR CHECK ENGINE LIGHT COME ON. DEALERS CANNOT REPAIR AND BE SAYS THIS BE IS NOT ON THE RECALL FOR THIS SPECIFIC PROBLEM. IT HAS HAPPENED ON THE HIGHWAY AND RECENTLY JUST PULLING DOWN THE STREET AT LOW SPEED WHICH CAUSED AN ACCIDENT WHEN ALL SYSTEMS FAILED. THE CAR WILL START RIGHT BACK UP. WE MAKE SURE THERE ARE NO KEY CHAINS ON THE FOB BUT IT MAKES NO DIFFERENCE. ONLY ADVISE I GET FROM DEALERS IS TRADE IT IN AS IT IS A KNOWN PROBLEM. I CANNOT IN GOOD FAITH TRADE IT IN TO ANOTHER FAMILY TO GET KILLED IN WHEN IT SHUTS DOWN. THIS VAN IS A DEATH TRAP FOR FAMILIES AND IS UNACCEPTABLE VW KNOWS IF THE ISSUE BUT WON'T INCLUDE IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10924855November 7, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS SHAKEN UP AND WAS TAKEN TO THE EMERGENCY ROOM FOR MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED AND TOWED TO A TOW YARD. A POLICE REPORT WAS FILED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 82,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10924877November 7, 2016
ELECTRICAL SYSTEM
THE CAR WON'T START INTERMITTENTLY. WHEN YOU TURN THE KEY IT JUST CLICKS. THE STARTER IS NOT ENGAGED OR THE FLYWHEEL DOESN'T TURN. TOOK IT TO THE DEALER SAID IT WAS FAULTY TIPM MODULE NEEDED TO BE REPLACED NOT COVERED BY WARRANTY. GOOGLE TIPM ROUTAN/ CHRYSLER / DODGE / JEEP AND YOU WILL SEE THIS IS A HUGE PROBLEM. NOT SURE WHY THE GOVERNMENT WON'T FORCE CHRYSLER / VOLKSWAGEN (CHRYSLER MANUFACTURED THE ROUTAN FOR VOLKSWAGEN) TO RECALL THEM AFFECTED VEHICLES. THIS NOT COVERED BY WARRANTY AND ITS A $1200 TO REPLACE. COMPLETELY RIDICULOUS IF THIS IS SUCH A WIDESPREAD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924507November 6, 2016
ELECTRICAL SYSTEM
CAR WOULDN'T START. REPLACED BATTERY. WHEN I PUT KEY INTO IGNITION IT STARTED WITHOUT TURNING KEY. THEN WENT OFF AND WOULD NOT RESTART. NOW THE IGNITION CAN BE MOVED WITHOUT A KEY BUT WILL NOT START. CAR WAS STATIONARY THIS WHOLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924260November 4, 2016
ELECTRICAL SYSTEM
CAR WOULDN'T TURN ON WHEN KEY WAS PUT IN IGNITION. AFTER SEVERAL ATTEMPTS IT WILL START. DEALERSHIP SAID THERE WAS NO ISSUE BUT THERE IS A KNOWN PROBLEM IN 2009 AND 2010 ROUTANS. WE THEN SHOWED WE COULD REMOVE THE KEY WHEN THE CAR WAS ON, WHICH THE DEALERSHIP DOCUMENTED. DESPITE OUR CAR HAVING THE SAME PROBLEM AS OTHER ROUTANS, VW WOULD NOT INCLUDE US IN THE RECALL. THEY SAID THEY WOULD WAIT UNTIL THERE IS A BIGGER ISSUE. THIS IS REALLY SCARY AS OUR CAR IS UNSAFE, THE DEALERSHIP DOCUMENTED IT, BUT VW WILL NOT MAKE ANY EFFORTS TO ENSURE MY FAMILY IS SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924318November 4, 2016
STEERING
THE STEERING WHEEL MAKES A CRANKING SOUND WHEN RIGHT TURNS AND LEFT TURN IS MADE. APPARENT THAT AN ACCIDENT CAN EASILY OCCUR IF THIS PERSISTS. THE DEALERSHIP IN GREATNECK NY WAS NOT ABLE CORRECT THIS PROBLEM DESPITE NUMEROUS COMPLAINTS. THIS PROBLEM HAPPEN WHEN THE VEHICLE IS IN MOTION AND TURNS ARE MADE BY THE DRIVER. THIS PROBLEM HAS PERSISTED OVER THE YEARS - SOMETIME IN AUGUST 2012, I BROUGHT VEHICLE INTO THE DEALERSHIP TO HAVE IT CHECKED FOR A PROBLEM RELATED TO THE STEERING WHEEL. I STILL HAVE A RELATED PROBLEM WITH THE VEHICLE. THIS VEHICLE IS UNSAFE TO DRIVE MY 5 CHILDREN. BECUASE THE DEALER COULD NOT RESOLVE THIS PROBLEM AND IT HAS NOW AROSE AGAIN. THIS COMPLAINT IS NOW SUBMITTED. I DO HAVE AN INVOICE WHICH STATES MY COMPLAINT BACK IN 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924173November 3, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR JUST SHUTS OFF WHILE I'M DRIVING OR WON'T STAR AT ALL. THEN WHEN I TURN IT OFF, SOMETHING CONTINUES TO RUN, COMPLETELY DRAINING THE BATTERY. I HAVE TO DISCONNECT MY BATTERY EVERYTIME I PARK THE VEHICLE. IT'S COMPLETELY UNSAFE TO DRIVE AND I'VE DUMPED OVER $4200 ON THIS VAN AND I'VE OWNED IT 14 MOS. WORST PURCHASE I'VE EVER MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923858November 2, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE VAN HESITATES TO START. IT HAS TURNED OFF BY ITSELF WHILE DRIVING. THE BLINKERS (RIGHT AND LEFT) SOMETIMES WORK. THE HAZARD LIGHTS SOMETIMES WORK. THE AC COMES ON AND THEN COMES OFF. WE ARE THE ORIGINAL OWNERS AND HAVE KEPT UP WITH MAINTENANCE ON THE VAN. WE TOOK THE VAN INTO VOLKSWAGEN DEALER SERVICE AND WERE TOLD THAT THE 2011 MODEL WAS PLAGUED WITH ELECTRICAL PROBLEMS. WE WERE TOLD THIS TIME OUR TIPM NEEDS TO BE REPLACED. ALL OF THE PROBLEMS WE ARE EXPERIENCING ARE RELATED TO A PROBLEM CHRYSLER (WHO MADE THE VAN) ADMITTED TO. VOLKSWAGEN WILL NOT REPLACE THE PART. THE TIPM IS KNOWN FOR NOT GETTING FUEL TO THE ENGINE WHICH CAN STOP THE VAN. THIS HAS HAPPENED TO US TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919780October 28, 2016
POWER TRAIN
I BOUGHT MY VW ROUTAN USED IN SEPTEMBER 2014. IN THE 1ST COUPLE OF MONTHS THE TRANSMISSION WOULD STOP SHIFTING (I WOULD TURN IT OFF AND BACK ON) TO FIX IT AND IN NOVEMBER 2014 THE TRANSMISSION WENT OUT AND GOT STUCK IN 3RD GEAR WHILE DRIVING AND WOULDN'T RESET AFTER TURNING OFF, THIS IS WHEN THE CHECK ENGINE LIGHT CAME ON, AT 62,000 MILES. HAD TO HAVE A NEW $6000 TRANSMISSION BROUGHT IN FROM GERMANY TO BE PUT IN THE VAN. NOW LESS THAN 30,000 MILES LATER AFTER A NEW ORIGINAL TRANSMISSION PUT IN, HAVING THE SAME PROBLEM NOT SHIFTING OUT OF 3RD GEAR AND HAVING TO PULL IT OVER TURN IT OFF AND TURN IT BACK ON FOR IT TO WORK PROPERLY AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918913October 25, 2016
POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
15
Deaths:
0
#10918144October 23, 2016
FUEL SYSTEM, GASOLINE
VW ROUTAN 2011 (CHRYSLER TOWN & COUNTRY) WILL NOT START INTERMITTENTLY, STARVING FOR FUEL. ON 4-5 OCCASIONS THIS VAN WOULD NOT START UNTIL MANY ATTEMPTS LATER, POTENTIALLY STRANDING MY FAMILY. WE HAVE PARKED THE VAN UNTIL WE COULD RESEARCH AND HAVE THE PROBLEM DIAGNOSED. NOW MY MECHANIC HAS DIAGNOSED PROBLEM AS THE TIPM FUEL PUMP RELAY. UPON FURTHER RESEARCH FOUND CHRYSLER HAD MANDATORY RECALL ON THIS SAME TIPM FUEL PUMP RELAY. VW ROUTAN DOES NOT SEEM TO BE INCLUDED, DESPITE THIS BEING A "RE-BADGED" TOWN & COUNTRY VAN, MANUFACTURED BY CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917314October 19, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, IT JERKED AND REVERSED ROUGH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS WHERE THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916834October 18, 2016
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
MY COMPLAINT IS A THAT MY VEHICLE STARTED OUT GIVING ME PROBLEMS GETTING STARTED THEN GOT TO THE POINT THE ENGINE WOULD JUST STOP WHILE DRIVING AND WOULD NOT ALLOW ME TO PRESS THE BREAK TO STOP THE VEHICLE. I FOUND THAT CHRYSLER HAD RECALLED THE TIPM IN THEIR VEHICLES AND VW ROUTANS (MADE BY THE CHRYSLER GROUP) WERE JUST NO LONGER MADE AND PUSHED UNDER THE RUG...THIS IS MY PRIMARY MODE OF TRANSPORTATION AND I AM A SINGLE MOTHER OF FIVE MINOR CHILDREN...I DON'T HAVE $1300 TO INVEST IN THE REPAIR AND I REPORTED THE ISSUE TO VW AND TO NO AVAIL. I'M AFRAID FOR MINE AND MY CHILDREN'S LIVES...THE NEXT TIME WE MAY NOT BE SO LUCKY....I AM IN HOPES THAT THIS REACHES SOMEONE THAT CAN HELP. MY CHILDREN AND I WERE IN THE VEHICLE AND IN A RURAL AREA ON A STRAIGHT-AWAY WHEN THE ENGINE SHUT OFF (WITHOUT WARNING) AND I COULD NOT ENGAGE THE BRAKES. I WAS ALWAYS ADVISED THAT VW VEHICLES WERE THE WAY TO GO BECAUSE VW STOOD BEHIND THEIR BRAND...BUT I FIND THAT NOW THAT MY FAMILY IS IN THIS SITUATION THEY CAN CARE LESS. I DID REPORT THE ISSUE TO THEM AND WAS TOLD THEY WOULD NOT STAND BEHIND THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915770October 13, 2016
FUEL/PROPULSION SYSTEM
ROUTAN DIDN'T START AFTER KEY TURNED AND STARTED TO TURN-OVER. IT WOULD TAKE SEVERAL ATTEMPTS FOR THE VAN TO START. MECHANIC DETERMINED THE FUEL PUMP WAS DIPPING BELOW THRESHOLDS, SO REPLACED THE FUEL PUMP. THE VAN STARTED THE NEXT FEW TIMES, BUT CONTINUED WITH THE SAME STARTUP PROBLEM AGAIN. THEN IT WAS DETERMINED TO BE THE FUEL PUMP RELAY IN THE TIPM. THIS HAS BEEN RECALLED BY CHRYSLER YET VW USES THE SAME PART AND HASN'T HAD A RECALL YET. THIS IS RIDICULOUS TO PAY THIS MUCH MONEY FOR A KNOWN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909996September 27, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED. THE CONTACT STATED THAT THE FAILURE OCCURRED TEN TIMES PRIOR TO THIS FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908851September 23, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
RECENTLY THE VAN HAS GIVEN ME TROUBLE UPON STARTUP. THE PROBLEM IS INTERMITTENT. SOMETIMES, IT WOULD START FINE. OTHER TIMES, IT WOULD TAKE MULTIPLE ATTEMPTS TO START THE VEHICLE. OTHER TIMES, THE VEHICLE WOULD START, THEN IMMEDIATELY TURN ITSELF OFF. SOMETIMES, IT WOULD BE LIKE THERE WASN'T ENOUGH CHARGE TO TURN THE STARTER, AND OTHER TIMES, WHEN IT WOULD START THEN DIE, IT FELT LIKE IT WAS RUNNING OUT OF GAS. AFTER MUCH RESEARCH, I DISCOVERED THAT THE TOTALLY INTEGRATED POWER MODULE IS THE CULPRIT OF THESE ISSUES. SPECIFICALLY, IT IS THE FUEL PUMP RELAY THAT CAN INTERMITTENTLY NOT TURN ON, OR TURN OFF RANDOMLY. IT IS A WELL-KNOWN ISSUE WITH THESE VANS AND ITS DODGE GRAND CARAVAN AND CHRYSLER TOWN N COUNTRY COUSINS, UPON WHICH THE VW ROUTAN IS BASED. FCA HAS STEPPED UP TO THE PLATE, AND ISSUED A RECALL ON MANY OF ITS VEHICLES FOR FAULTY TIPM'S, BUT VW SEEMS TO WANT TO FORGET THAT ITS CUSTOMERS CHOSE THEIR VERSION OVER THE OTHERS. IT'S A SHAME, BECAUSE I LIKE VW. MY FAMILY DROVE ONLY VW'S DURING MY YOUTH, AND THAT PLAYED INTO MY DECISION TO GET THE ROUTAN. IT LOOKS LIKE I WON'T BE PURCHASING A VW PRODUCT IN THE FUTURE. THIS DOESN'T EVEN MENTION THE OTHER BIG ISSUE THAT CERTAIN YEAR ROUTANS/GRAND CARAVAN/T&C'S CAN HAVE, WHICH IS A COMPLETE FAILURE OF THE FRONT CYLINDER HEAD. AGAIN, IN THIS CASE, CHRYSLER ISSUED AN EXTENDED WARRANTY ON THAT PARTICULAR PART, BUT VW MADE NO EFFORT TO EXTEND ITS WARRANTY ON THOSE PARTS. I HAVE CALLED MULTIPLE VW SERVICE SHOPS IN THE GREATER DC AREA, AND NONE OF THEM HAVE HEARD OF A WARRANTY EXTENSION ON THE CYLINDER HEADS. IF VW HAS ISSUED AN EXTENSION, THEN THEY HAVEN'T DONE A VERY GOOD JOB OF INFORMING DEALER SERVICE SHOPS, OR NOTIFYING THEIR CUSTOMERS. IT'S A HUGE DISAPPOINTMENT. GET YOUR ACT TOGETHER VW OF AMERICA. FOR THOSE WITH TIPM ISSUES, THERE IS A $40 TEMPORARY WORKAROUND FOR SALE AT WWW.VERTICALVISIONS.COM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908532September 21, 2016
ELECTRICAL SYSTEM
2011 VW ROUTON WOULDN'T START, HARD CRANKS OVER SEVERAL DAYS. THE ENGINE WOULD FINALLY START AFTER MULTIPLE ATTEMPTS, BUT IMMEDIATELY SHUTS OFF THE POWER. TOOK IT TO VW DEALER, PERFORMED A COMPLETE DIAGNOSTIC TEST AND WAS REPORTED THAT TIPM BOARD NEEDS TO BE REPLACED AT A COST OF $1300 PLUS. A QUICK GOOGLE SEARCH REVEALED THAT VW TIPM IS A WELL KNOWN PROBLEM - BUT NOT ADDRESSED YET. VERY DISAPPOINTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908605September 21, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR WONT START, ONLY SOMETIMES. JUST TURNS OVER REPEATEDLY, UNTIL YOU TURN THE KEY OFF. SOMETIMES NOTHING HAPPENS. SOMETIMES IT STARTS NORMALLY. ONCE IT STALLED. USUALLY THIS HAPPENS ON THE FIRST START, BUT SOMETIMES IT DOESN'T MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906350September 14, 2016
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. WHILE DRIVING 10-15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN AIR BUBBLE IN THE OIL. THE CONTACT WAS INFORMED THAT THE FUEL FILLER CAP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905070September 9, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAR WOULDN'T START, HARD CRANKS OVER SEVERAL DAYS. THE ENGINE WOULD FINALLY START AFTER MULTIPLE ATTEMPTS. OVER THE COURSE OF 5 DAYS IT GOT WORSE AND WORSE. TOOK TO MECHANIC - CODE SAID DODGE CARAVAN R09. MY MECHANIC SAID IT IS A COMMON FUEL PUMP RELAY INSIDE THE TIPM, AND THAT CHRYSLER HAS ISSUED A RECALL, BUT VW HASN'T. TOOK IT TO VW DEALER, PERFORMED AND CHARGED ME A COMPLETE DIAGNOSTIC TEST - TO TELL ME THE SAME THING. CALLED VW CORPORATE - SAID THEY WERE AWARE OF THE ISSUE, BUT IT IS NOT A CHRYSLER AND IT IS A VW REBAGGED CAR, AND THAT I AM RESPONSIBLE FOR A $1300 FIX. FURTHER ISSUES, IS THAT THE PART NOT READILY AVAILABLE, AND MY FAMILY OF 5 IS OUT OF TRANSPORTATION FOR 5 DAYS. OUR 2011 VW HAS ONLY 61,000 AND THIS IS NOT THE FIRST ISSUE. UPON RESEARCHING IT ON THE INTERNET, I AM NOT THE ONLY ONE WITH THIS PROBLEM. IT IS A SHAME THAT VW, WON'T STAND BEHIND THEIR PRODUCT AND OWN UP TO THE FACT THEY HAVE AN SERIOUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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