Volkswagen Routan Complaints

784 consumer complaints on file.

#10788762November 6, 2015
ELECTRICAL SYSTEM
DRIVER SIDE FRONT DOOR AUTOMATIC LOCK STOPPED WORKING. LOCK DOES NOT GO UP VIA REMOTE KEY FOB OR BY INTERNAL LOCK SWITCH. THE ONLY WAY TO GET THE DOOR TO UNLOCK IS TO ENTER THE VEHICLE VIA A DIFFERENT DOOR AND USE THE MANUAL INTERNAL HANDLE TO OPEN THE DOOR. SOMETIMES THE LOCK DOES NOT GO DOWN EITHER, LEAVING MY CAR UNLOCKED AND VULNERABLE TO THEFT. THIS IS A SAFETY HAZARD AS I AM NOT ABLE TO ENTER THE DRIVER SIDE OF THE VEHICLE IN A TIMELY MANNER. PLUS I HAVE THREE SMALL CHILDREN AND MY HANDS ARE OFTEN FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788490November 5, 2015
ELECTRICAL SYSTEM, ENGINE
HAD THE WIN MODULE REPLACED FOR THE ELECTRICAL SYSTEM IGNITION SWITCH RECALL. NOW THE CAR WILL MAKE SUDDEN STOPS AND SHUT DOWN. CAR THEN WILL NOT START UP UNLESS THE BATTERY IS UNHOOKED AND HOOKED BACK UP. DEALER WANTS TO CHARGE 350.00 TO DO A DIAGNOSTIC TEST TO DETERMINE THE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788643November 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE IGNITION FAILED TO RELEASE THE KEY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788468November 4, 2015
ELECTRICAL SYSTEM
I OWN A 2011 VOLKSWAGEN ROUTAN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. AFTER SEVERAL ATTEMPTS THE VEHICLE DID START AND WHILE THE CONTACT WAS DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL MALFUNCTION WITH THE IGNITION AND THE IGNITION AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE IS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787892November 3, 2015
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WHILE DRIVING HAD ALL THE WARNING LIGHTS COME ON , THE GAUGES GO UP AND DOWN AND THE VEHICLE CUT OFF. THIS HAPPENED MULTIPLE TIMES ONE AFTERNOON. HAD TO HAVE IT TOWED TO THE HOUSE. INTERNET SEARCH SHOWS THAT THIS IS A ROUTINE PROBLEM FOR OTHERS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786766October 28, 2015
ELECTRICAL SYSTEM
THE CAR WILL RANDOMLY WILL NOT START. THE BATTERY AND LIGHTS SEEM TO WORK OK AT THAT TIME SO THAT IS NOT THE PROBLEM SO IT PROBABLY IS THE IGNITION SWITCH OR A SENSOR. THEN CAR WILL WORK AGAIN WITH NO CHANGES OR FIXES MADE. THE PROBLEM IS HARD TO REPLICATE BUT SINCE IT HAPPENS RANDOMLY IT NORMALLY HAPPENS IN THE WORST POSSIBLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786094October 26, 2015
ELECTRICAL SYSTEM
THE CAR WILL NOT START AT TIMES AND MAKE CLICKING SOUNDS. THIS VEHICLE HAS BEEN DOING THAT FOR QUITE SOME TIME (AT 80,000 MILES) IT IS NOW 106,000 MILES. I HAVE TAKEN IT JUST ABOUT EVERYWHERE AND DONE JUST ABOUT EVERYTHING. NO ONE CAN FIGURE OUT WHAT'S WRONG WITH IT. I HAVE CHANGED THE RECALL (WIN MODULE), NEW STARTER,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785608October 23, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. ADDITIONALLY, WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE WITH THE IGNITION AS A RESULT THE IGNITION AND THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781075October 9, 2015
ELECTRICAL SYSTEM
WHILE CAR IS IN MOTION, THE ENGINE WILL TURN OFF, CAUSING THE POWER STEERING NOT TO WORK. VOLKSWAGAON CUSTOMER CARE SHOWS THAT IN JUNE 2011 IGNITION SWITCH WAS REPLACED. VEHICLE HAD 15,000 MILES. THEY OFFERED NO HELP AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780471October 7, 2015
ELECTRICAL SYSTEM
THE VAN WOULD NOT START (IT WOULD ONLY CRANK) AFTER TURNING OFF. AFTER MULTIPLE TRIES THE VAN WOULD EVENTUALLY START UP. THIS HAPPENED INTERMITTENTLY. THIS ISSUE EVENTUALLY GOT WORSE AND NOW THE VAN ONLY CRANKS. I HAD TO HAVE THE VAN TOWED TO OUR LOCAL VOLKSWAGEN DEALERSHIP. AFTER DIAGNOSIS, THE DEALERSHIP HAS DETERMINED THAT THE TOTALLY INTEGRATED POWER MODULE HAS FAILED. ACCORDING TO THE DEALER, THIS CAN FAIL AS THE VEHICLE IS IN MOTION AND CAN CAUSE DEADLY RESULTS. THIS IS GOING TO COST $1,300 TO FIX PLUS TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779828October 5, 2015
SERVICE BRAKES, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE REQUIRED A LONGER STOPPING DISTANCE THAN NECESSARY WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE FRONT FOG LIGHT FAILED TO OPERATE WHEN ENGAGED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR ROTORS WERE CORRODED AND NEEDED TO BE REPLACED. THE FAILURE FOR THE FRONT FOG LIGHTS WAS UNKNOWN. THE FRONT FOG LIGHT BULBS WERE REPLACED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779439October 2, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
OUR VAN HAS HAD ON AND OFF WEIRD ELECTRICAL THINGS HAPPENING FOR A FEW MONTHS - WIPERS COME ON BY THEMSELVES, AIR TURNS OFF BY ITSELF, LIGHTS, ETC. THEN THE VAN STARTED NOT ALWAYS STARTING. SOMETIMES IT WOULD START, THEN SHUT OFF BY ITSELF SHORTLY AFTER STARTING. IT GOT TO THE POINT WHERE IT WAS NOT EASILY STARTING 2-3 TIMES A DAY. THE WEIRD ELECTRICAL STUFF WOULD HAPPEN WHEN STATIONARY OR IN MOTION. THE STARTING PROBLEM WAS WHILE STATIONARY. SOMETIMES IT DIED WHEN I PUT IT IN GEAR TO MOVE. SOMETIMES WHEN DRIVING, I FELT LIKE THE CAR WAS GIVING ITSELF MORE GAS EVEN THOUGH MY FOOT HAD BEEN TAKEN OFF OF THE PEDAL. TOOK IT TO VW WHEN IT SIMPLY WOULD NOT EASILY OR RELIABLY START ANYMORE. THEY SAID THE TIPM MODULE NEEDED TO BE REPLACED. WE JUST GOT IT REPLACED. COST US $924.77!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778159September 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER THE FIRST ATTEMPT. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776451September 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE COMPLETELY SHUT OFF AND ALL THE LIGHTING ON THE INSTRUMENTAL PANEL FAILED. THE DEALER STATED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 66,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766476September 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE KEY HAD TO BE PLACED INTO THE IGNITION SWITCH WITH FORCE AND TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE CONTACT ALSO HAD TO USE FORCE TO REMOVE THE KEY FROM THE IGNITION SWITCH. AFTER SEVERAL ATTEMPTS, THE VEHICLE WOULD NO LONGER START. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766671September 21, 2015
UNKNOWN OR OTHER
I TOOK MY VAN INTO THE VW DEALER TO GET THE SAFETY RECALL #28H1 PERFORMED TO REPLACE THE IGNITION SWITCH. THE DEALER DISCOVERED THAT THERE WAS AN AFTERMARKET REMOTE START INSTALLED AND TOLD ME THAT THEY WILL NOT PERFORM THE RECALL SERVICE UNTIL I GET ALL THE WIRING CONNECTORS BACK TO STOCK. I TOOK UP THIS ISSUE WITH THE VW CORPORATE OFFICE AND THEY GAVE ME THE SAME ANSWER. I DON'T SEE HOW THIS AFTERMARKET REMOTE STARTER ABSOLVES VW FROM THE RESPONSIBILITY TO PERFORM THE SAFETY RECALL. IT IS THEIR DEFECTIVE PART THAT NEEDS TO BE REPLACED. I TOLD THE DEALER THAT I DON'T CARE ABOUT THE REMOTE STARTER, I JUST WANT THE SAFETY RECALL TO BE DONE AS THEY ARE RESPONSIBLE TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767266September 21, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2011 VOLKSWAGEN ROUTAN HAS FAILED TO START ON NUMEROUS OCCASIONS. THE ENGINE CRANKS WITH FULL POWER, BUT WILL USUALLY NOT TURN OVER. WHEN IT DOES TURN OVER, IT DOES NOT MAINTAIN IDLE AND SHUTS OFF WITHIN A FEW SECONDS. ELECTRICAL TESTING BY THE MECHANIC IDENTIFIED A FAILURE IN THE FUEL PUMP RELAY PART OF THE TOTALLY INTEGRATED POWER MODULE (TIPM), WHICH NEEDS TO BE REPLACED. ESSENTIALLY IDENTICAL PARTS (TIPM/TIPM7) HAVE BEEN RECALLED ON TOWN AND COUNTRY MODELS BY THE MANUFACTURER, CHRYSLER AUTOMOTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765358September 20, 2015
ELECTRICAL SYSTEM, ENGINE
WHEN SLOWING DOWN TO TURN INTO THE PARKING LOT AT THE LOCAL LIBRARY THE VEHICLE STALLED AND LOST POWER. AFTER COMING TO A STOP THE VAN WOULD START FINE AND WAS ABLE TO FINISH THE TRIP. A FEW DAYS LATER THIS SAME ISSUE OCCURRED WHILE COMING TO A STOP. WE RETURNED THE CAR TO DEALERSHIP FOR WORK ON A FAULTY RADIO AND MENTIONED THIS ISSUE. THE DEALERSHIP HAD THE RADIO REPLACED AND TOOK IT TO A VW DEALERSHIP TO HAVE THE IGNITION SWITCH REPLACED UNDER A SAFETY RECALL. IT WORKED FINE FOR ABOUT A WEEK THEN STARTED HAPPENING AGAIN. THE VAN WAS TAKEN IN FOR AN OIL CHANGE AT AN INDEPENDENT SHOP AND THEY CHECKED ABOUT THE STALLING ISSUE. THEY COULD NOT FIND ANY CODES INDICATING A PROBLEM, BUT AFTER THE OIL CHANGE THE VAN WORKED BETTER FOR A FEW DAYS. IT NOW STALLS MULTIPLE TIMES PER DAY, USUALLY GOING LESS THAN 30 MPH. ON SEPT 19, 2015 THE VAN STALLED WHILE ACCELERATING ON TO THE ENTRANCE RAMP OF THE HIGHWAY. THE SPEED WAS ABOUT 45MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765167September 18, 2015
ELECTRICAL SYSTEM
I RECENTLY PURCHASED THIS VAN AND HAD A RECALL PERFORMED FOR THE IGNITION, AT THE TIME I WAS THEIR IS WAS BROUGHT TO MY ATTENTION THAT THERE WAS ALSO A RECALL FOR THE WIRING HARNESS ON THE SLIDING DOORS. THEY NOTICED A WIRE BROKEN APART ON THE DRIVER SIDE SLIDING DOOR. VW SERVICE WAS GOING TO FIX THE PROBLEM AS A RECALL THEN THEY NOTICED IT HAD ALREADY BEEN CLOSED. HOWEVER THE SERVICE ADVISER TOLD ME IT MIGHT BE A MISTAKE BECAUSE HE COULD NOT TELL WHERE IT HAD BEEN DONE AND SUGGESTED I CALL THE CUSTOMER CARE NUMBER FOR VW WHICH I DID. I WAS TOLD THAT THE RECALL WAS DONE HOWEVER THEY WOULD NOT TELL ME THE EXACT DATE OR LOCATION THE SERVICE WAS PERFORMED. THIS WAS A SAFETY RECALL BECAUSE THE WIRES WOULD BREAK AND CAUSE A FIRE. I HAVE TWIN DAUGHTERS I AM WORRIED FOR THEIR SAFETY IN THIS VEHICLE, I WOULD LIKE TO KNOW IF THEIR IS ANYTHING THAT CAN BE DONE IN THIS SITUATION AND IF I HAVE A RIGHTS SINCE VW CAN NOT PROVE THE RECALL WAS PERFORMED. I AM WORRIED FOR THE SAFETY OF MYSELF AND OTHERS AND ASK FOR A PROMPT RESPONSE TO THIS MATTER. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764970September 18, 2015
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE STALLED SEVERAL TIMES APPROXIMATELY FEBRUARY 17, 2015.THEN FINALLY WOULDN'T START AT ALL. EMERGENCY ROAD SIDE ASSISTANCE CAME GOT CAR STARTED. THEN WHILE DRIVING DASHBOARD STARTED BLINKING POWER WAS LOST CAR CUT OFF. HAD TO CONTACT ROAD SIDE ASSISTANCE AGAIN TO HAVE CART TOWED TO REPAIR FACILITY. COULD NOT FIND OUT PROBLEM SUGGESTED TO BE TOWED TO DEALER. DEALER COULDN'T FIND THE PROBLEM INITIALLY THEN FOUND IT MADE REPAIRS WHICH I FOUND OUT LATER IT WAS PARTLY DUE TO THE RECALL (28H1.) THEN APPROXIMATELY THE MIDDLE OF JULY 2015 CAR BEGAN TO STALL AGAIN WHEN TRYING TO START. CONTACTED VWOA MADE ARRANGEMENT TO HAVE RECALL REPAIR DONE AGAIN. IT LASTED APPROXIMATELY 7 WEEKS LATER SEPTEMBER 2015 AND ONCE AGAIN THE CAR IS PERIODICALLY STALLING WHEN TRYING TO START. IF THIS IS ELECTRICAL AGAIN IF THIS PROBLEM CONTINUES TO OCCUR WILL IT EVENTUALLY LOOSE POWER AND DISABLE THE CAR ALL TOGETHER AND BE IN A LIFE THREATENING SITUATION AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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