Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11324866May 17, 2020
ENGINE
THE TIMING CHAIN NEEDS TO BE REPLACED. THE REPAIR WILL COST MORE THAN THE CAR IS WORTH. THE IS A LAWSUIT FOR THIS ISSUE GOING ON NOW. HOWEVER, MY VIN NUMBER IS SUPPOSEDLY NOT PART OF IT. I DO NO SEE WHY I HAVE TO PAY FOR WHAT IS A CLEAR MANUFACTURING ISSUE FOR THE MAKE MODEL AND YEAR OF THIS CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324610May 15, 2020
ELECTRICAL SYSTEM, POWER TRAIN
AFTER REVERSING AND THEN STOPPING AND SHIFTING FROM REVERSE TO DRIVE THE TRANSMISSION POPS IN TO GEAR. ALSO VEHICLE RADIO TURNS ON AND OFF AT RANDOM TIMES HAVING TO RESTART WHILE IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324513May 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
MY VEHICLE SHUTS OFF WHILE DRIVING AND I SEE CERTAIN LIGHTS SHOW UP WHEN THIS HAPPENS THE I LOSE THE CONTROL OF THE VEHICLE UNTIL IT POWERS BACK ON. I'VE ALREADY RULED OUT THE BATTERY AND ALTERNATOR IN THE VEHICLE. I LOOKED UP RECALLS AND THOUGH THERE IS NOT ONE ASSOCIATED WITH MY VIN THERE ARE RECALLS THAT ARE VERY SIMILAR TO MY ISSUE THAT I HAVE FROM DECEMBER 15, 2016. WHEN THE VEHICLES ELECTRONICS SHUT OF THE WHEEL LOCKS MAKING ME UNABLE TO TURN. WHEN THE ELECTRONICS COME BACK ON I REGAIN FULL MOBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323567May 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK OR NEUTRAL, THE ENGINE FLUCTUATED BETWEEN ELECTRIC TO GAS AND GAS TO ELECTRIC. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE VOLKSWAGEN BILLINGS (4040 KING AVE W, BILLINGS, MT 59108, (888) 479-2165) WHERE AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHATRONIC TRANSMISSION CONTROL UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323450May 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
ITS LEAKING FROM THE COOLING PART ITS GET VERY HOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322825April 30, 2020
ENGINE, POWER TRAIN
I HAVE A 2019 VOLKSWAGEN JETTA GLI 35TH ANNIVERSARY EDITION 2.0T TSI W/ 6 SPEED MANUAL TRANSMISSION. (ONLY 3500 MANUFACTURED IN THE WORLD) 1. I HAVE A VERY LOUD CLICKING/TAPPING NOISE WHEN AT IDLE AND LOWER RPMS. VEHICLE HAD ABOUT 9,000 MILES ON THE ODOMETER WHEN NOISE STARTED. I HAVE MULTIPLE VIDEOS AND SOUNDS RECORDINGS OF THE VEHICLE HAVING THIS NOISE. I TOOK THE VEHICLE IN FOR DIAGNOSIS. I SHOWED THE SERVICE ADVISOR THE VIDEOS AND HE SAID "IT DOES NOT SOUND NORMAL AT ALL, IN FACT IT SOUNDS LIKE INTERNAL DAMAGE/DEFECT". THE TECH HAD TAKEN IT INTO THE SHOP AND CAME BACK AND SAID IT SOUNDED 100% NORMAL. I AM NOW AT 12,000 MILES AND DID MY OIL CHANGE AT THE 10,000 MILE MARK. NOISE IS STILL THERE. I AM AFRAID IF THE NOISE KEEPS GOING ON AND IT IS CAUSING INTERNAL DAMAGE MY CAR WILL BE DESTROYED. THE VEHICLE HAS STALLED OUT ON ME 1 TIME AT A TRAFFIC LIGHT SINCE I BOUGHT IT IN DECEMBER OF 2019. (CLUTCH WAS DEPRESSED AND CAR WAS IN NEUTRAL) I AM CURRENTLY GOING BACK TO HAVE THEM LOOK AT IT AND TO GET A TRIM PIECE REPLACED UNDER WARRANTY DUE TO FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322826April 30, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
INTERIOR TRIM PIECE BELOW THE INFOTAINMENT CENTER IS DEFECTIVE. IT BEND OUTWARD LEAVING A 1 INCH GAP BETWEEN TRIM PIECE AND THE DASH. TAKEN TO VW DEALER AND IT IS COVERED UNDER WARRANTY FOR DEFECTIVE PIECE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322909April 30, 2020
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
I BEEN TRYING TO GET MY STICKER SINCE LAST YEAR ....I HAVEN'T BEEN ABLE TO CAUSE OF THE RE CALL. I BEEN DRIVING EXPIRES TAGS....AM ANNOY ALREADY WITH THIS RECALL T THE DEALER SHOULD HAD TOLD ME SINCE THA BEGGING...MY CAR KEEPING LOSING OIL AND AND. CAN I JUST GET A REFUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322327April 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
I WAS OUT TODAY AT A STORE AND MY EPC LIGHT CAME ON. I COULDN'T START MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322152April 24, 2020
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING THIS VW JETTA TDI 2011 ON THE 605 FREEWAY SOUTH IN LONG BEACH WHEN THE YELLOW GLOW PLUG LIGHT STARTED LINKING. CAR LOST POWER. WOULD NOT ACCELERATE, I ROLLED OUT OF THE FREEWAY TO AN EXIT. AFTER THIS ENGINE STOPPED. CAR WOULD NOT START ANYMORE.I CALLED VW CARE TO START A CLAIM BECAUSE THIS CAR BELONGS TO THE DIESEL GATE SCANDAL. TO MY BAD LUCK, I FOUND OUT A FEW WEEKS AFTER I BOUGHT THIS CAR, 12/17/2019, THAT THEY HAD MANY REPAIRS MADE AND ALSO THAT THE FUEL PUMP WILL GO BAD AND THE REPAIR COST THOUSANDS OF DOLLARS. THE LADY OF VW CARE, (800)822-8987 TOLD ME THAT MY WARRANTY FOR THE FUEL PUMP EXPIRED AT 174,620. SHE ASKED ME WHATS THE CURRENT MILEAGE. THAT IS 174,847. SO SHE SAID MY CAR IS NOT COVERED ANY MORE. I STILL ASKED HER TO PUT IN A CLAIM. SHE GAVE ME THE FOLLOWING CLAIM NUMBER:[XXX]. I JUST FEEL VERY SUSPICIOUS AFTER THEY HID SO MUCH INFORMATION BEFORE DURING THE SCANDAL FOR MY CAR TO DIE EXACTLY A FEW HUNDRED MILES AFTER THIS WARRANTY EXPIRES. THERE ARE THOUSANDS OF THESE CARS OUT THERE. CAN SOMEONE INVESTIGATE BECAUSE WHY WILL MY CAR DIE EXACTLY A FEW MILES AFTER THE WARRANTY EXPIRE. HAVE THEY PLAYED WITH THE COMPUTERS TO DO ANOTHER SIMILAR THING? I HOPE NOT. WHAT I HOPE IS THAT IN GOOD FAITH VW REPAIRS MY CAR AT VW OF GARDEN GROVE HERE IN CALIFORNIA. THAT IS WHERE I MADE AN APPOINTMENT TO TAKE THE CAR MONDAY APRIL 27, 2020. I HAVE JUST HAD THIS CAR FOR 4 MONTHS. :( TO LOOK UP MY CARS WARRANTY UNDER THE DIESEL GATE: HTTPS://WWW.VWDIESELINFO.COM/ INPUT MY VIN NUMBER: [XXX] NOTICE THAT THEY ADD 48,000 MILES TO THE LAST SERVICE FIX MADE TO THE CAR. IT WAS 126,618 MILES. THAT ADDS TO 174,618 NOW THE CAR IS AT 174,847 YOU CAN ALSO VISIT: HTTP://VWCOURTSETTLEMENT.COM/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321511April 18, 2020
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
THE PASSENGER AIRBAG LIGHT STAYS OFF AND ON IF I DO NOT KEEP THE SEATBELT LOCKED, EVEN WITH NO PASSENGER. THUS OCCURS WHILE I AM DRIVING AND ASSUME THIS IS AN ELECTRICAL ISSUE, SAFETY ISSUE, AND POTENTIAL AIRBAG ISSUE. THIS HAS BEEN OCCURRING OFF AND ON FOR OVER A YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321370April 17, 2020
UNKNOWN OR OTHER
WHEN I'M DRIVING THE CAR WILL JUST STALL OUT OF NOWHERE, THEN AFTER THIS HAPPENS I WOULD START THE VEHICLE BACK UP AND IT WILL CUT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321329April 16, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
APRIL 13TH,2020 I TOOK MY CAR IN TO THE LOCAL VW DEALERSHIP TO HAVE IT LOOKED AT. ROAD TESTING PRODUCED NOTHING, BUT P1732 AND P173D CODES WERE FOUND. THE SERVICE DEPARTMENT CALLED THE VW TECH LINE AND VW INDICATED THAT A NEW TRANSMISSION WAS THE ONLY OPTION. MY COST WOULD BE $9236.14. AFTERWARDS, I STOPPED AT THE LOCAL INDEPENDENT GERMAN AUTO REPAIR SHOP TO HAVE MY PAPERWORK LOOKED AT. THIS SHOP INDICATED THAT THIS WAS A NEW TRANSMISSION DESIGN, INTENDED FOR THE HYBRID, AND THAT IT WAS FULL OF BUGS. I WAS INFORMED THAT VW KNEW ABOUT THE ISSUE AND CREATED A SOFTWARE BANDAGE TO FIX IT. THE FIX WAS NOT A PERMANENT SOLUTION, RATHER TO PROLONG THE LIFE OF THE CAR INSTEAD OF VW FIXING THE ISSUE UNDER WARRANTY. THIS SHOP ALSO INDICATED THAT NORMAL SERVICE DONE TO CARS WOULD SHOW A POTENTIAL PROBLEM, BUT VW INDICATED TO CLEAR THE CODE AND NOT TELL CUSTOMERS. TRANSMISSION I AM NOT SURE THE EXACT DATE THAT THE TRANSMISSION ISSUES BEGAN, BUT I DO KNOW THAT IT WAS AFTER MARCH 27TH, 2020. I KNOW THIS BECAUSE I WORKED ALL DAY FOR NEWS AMERICA MARKETING AND THERE WERE NO ISSUES WITH THE CAR. ON THE DAY THAT THE ISSUE BEGAN, I HAD BEEN USING E-MODE FREQUENTLY AND I NOTICED THAT THE CAR WAS RUNNING HOTTER THAN NORMAL. I STOPPED USING E- MODE. CURRENTLY THE CAR IS DRIVABLE. THE CHECK ENGINE LIGHT DOES NOT COME ON REGULARLY. WHEN THERE IS A PROBLEM, ONLY ODD GEARS ARE AVAILABLE. GEARS 2,4,6, AND REVERSE ARE NOT AVAILABLE. WHEN THE CHECK ENGINE LIGHT COMES ON, THE CAR WILL IMMEDIATELY DOWNSHIFT TO AN ODD GEAR. FOR EXAMPLE, 4TH GEAR TO 3RD. THIS RESULTS IN THE CAR SLOWING DOWN QUICKLY DUE TO THE HIGH RPM. IF THE CAR IS IN 2ND, SHIFTING TO 1ST CAUSES THE CAR TO COME TO A STOP OVER A SHORT DISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320824April 11, 2020
POWER TRAIN
THE TRANSMISSION OR TORQUE CONVERTER IS MAKING A GRINDING NOISES AT 28MPH AND 39MPH. THIS IS A BRAND NEW CAR WITH UNDER 100 MILES ON IT. THERE IS A PENDING CLASS ACTION LAWSUIT ON THIS ISSUE. VW NEEDS TO ADDRESS THIS SERIOUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320782April 10, 2020
SERVICE BRAKES, WHEELS
REAR DIRVERSIDE ROTOR SHEERED OFF CAUSING WHEEL TO LOCK-UP AND VEHICLE TO SPIN-OUT RESULTING IN IMPACT WITH CURB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11320794April 10, 2020
ENGINE, POWER TRAIN
BOUGHT 2019 JETTA IN SEPT. 2018. JETTA SE, HABANERO ORANGE. CURRENTLY HAS 39,500 MILES ON IT. HAD BEEN COMPLAINING TO THE SERVICE DEPARTMENT EVER SINCE MY FIRST OIL CHANGE (ROUGHLY 5000 MILES). I CHANGE THE OIL EVERY 5000, AND EVERY TIME I ASKED ABOUT IT, THEY REFUSED TO ACKNOWLEDGE THE ISSUE. NO RECALL. HOWEVER, AT 39,000 MILES MY CAR BEGAN "HARD-SHIFTING" AND WOULD GET STUCK/LOCKED IN GEAR AT SLOW TRAFFIC SPEEDS (20-40MPH). IT WOULD THEN SLAM INTO GEAR, AND I WOULD CONTINUE ON MY WAY. TOOK THE CAR INTO VOLKSWAGEN, REQUESTED TO SEE THE FOREMAN TO REPLICATE MY ISSUE. TALKED TO VW CUSTOMER CARE IN ORDER TO OPEN A CASE. REPLICATED THE ISSUE WITH THE FOREMAN, AND THEY TOOK MY CAR FOR INSPECTION AND REPAIR. THEY FOUND AS FOLLOWS: - BURNT TRANSMISSION FLUID - METAL SHAVINGS IN THE TRANSMISSION FLUID - METAL SHAVINGS IN THE OIL - METAL SHAVINGS IN THE OIL COOLER. CAR FELT VERY UNSAFE FOR REGULAR USE. CAR WOULD NOT DRIVE CORRECTLY. BEING STUCK IN GEAR REQUIRES ME TO PULL THE VEHICLE OVER DURING FREEWAY DRIVING. WOULD NOT ALLOW ME TO ACCELERATE CORRECTLY. HAPPENED DURING SLOW SPEEDS, ROUGHLY 25-40MPH, ALSO, WHILE SPEEDING UP TO ROUGHLY 60MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320524April 8, 2020
VISIBILITY/WIPER
I HAD PARKED MY 2019 JETTA IN MY LOCKED GARAGE LAST NIGHT. WHEN I WENT TO USE THE CAR THIS MORNING, AND BEFORE I GOT INTO THE CAR, I NOTICED THAT THE DRIVER'S SIDE WINDOW WAS SHATTERED. I AM THE ONLY ONE WHO LIVES IN THE HOUSE. THE GARAGE IS ATTACHED TO THE HOUSE, AND THERE AREN'T ANY WINDOWS IN THE GARAGE. THE ONLY WAY INTO THE GARAGE IS THROUGH A DOOR FROM THE KITCHEN OR BY USING THE GARAGE DOOR. THERE IS NO SIGN OF ANY FORCED ENTRY, BUT MY DRIVER'S SIDE WINDOW IS SHATTERED WITH MOST OF THE GLASS ON THE DRIVER'S SEAT, SOME ON THE GARAGE FLOOR (~5%) AND VERY LITTLE (~2%) ON THE ROOF OF THE CAR. IT WOULD APPEAR THAT THE WINDOW WAS NOT ALL THE WAY UP AFTER I PARKED IT IN THE GARAGE, WHICH IS BASED ON THE AMOUNT OF SHATTERED GLASS IN AND AROUND THE CAR. THERE IS NO SIGN OF ANY DAMAGE TO THE WORKINGS OF THE GARAGE DOOR, INCLUDING THE SPRINGS. THERE IS NO SIGN OF ANYTHING HAVING FALLEN ONTO THE CAR, OR FROM INSIDE THE CAR. THERE IS NO SIGN OF ANYTHING HAVING BEEN TAKEN FROM THE CAR. THE CAR WAS STATIONARY AND IT HAD BEEN PARKED IN THE GARAGE FOR AT LEAST 12 HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320370April 7, 2020
ELECTRICAL SYSTEM
WHEN INSERTING KEY AND TURNING TO START IGNITION, THE KEY HAS TO BE WIGGLED A LITTLE BIT TO GET IT TO TURN. ALSO, WHEN TURNING IGNITION OFF IT IS EVEN HARDER TO TURN OFF, YOU HAVE REALLY WIGGLE AND TWIST TO THE POINT WHERE YOU'RE ALMOST FORCING IT TO TURN OFF. THE HEIGHT ADJUSTMENT OF THE STEERING WHEEL AFFECTS HOW HARD IT IS TO TURN ON AND OFF. I ALWAYS HAVE THE CAR PARKED WHEN TURNING ON AND OFF THE IGNITION. IT'S BEEN DOING THIS FOR THE LAST YEAR ABOUT BUT HAS BECOME MORE OFTEN THIS HAPPENS IN THE LAST MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320448April 7, 2020
ELECTRICAL SYSTEM, POWER TRAIN
MY WIRING HARNESS WAS REPLACED AS MY CAR WAS IN LIMP MODE. 2 AND HALF WEEKS LATER MY LIGHT COMES BACK ON AND AFTER DRIVING IT TO WORK ONE DAY IT DIDN'T FEEL RIGHT SO I HAD IT TOWED. AT TIME OF TOWING NOTICED I WAS LEAKING FLUID. TURNS OUT IT WAS TRANSMISSION FLUID AND I NEED A NEW TRANSMISSION ON A 5 YEAR OLD CAR. THIS CAR HAS HAD 3 ELECTRICAL PROBLEMS AND ONLY ONE WAS A RECALL BUT EACH PROBLEM BUT THE CAR IN LIMP MODE CAUSE THE TRANSMISSION NOT TO SHIFT PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320453April 7, 2020
SERVICE BRAKES, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 60 MPH, THE ABS, BRAKES AND TRACTION WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE SAFELY TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THE ABS SOFTWARE NEEDED TO BE UPDATED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 95,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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