Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11320287April 6, 2020
ELECTRICAL SYSTEM
IGNITION SWITCH IS STUCK, CANNOT TURN THE IGNITION ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320202April 4, 2020
ENGINE, POWER TRAIN
MY 2013 VW JETTA HYBRID HAS 68000 MILES ON IT AND IT KEEPS STALLING WHILE DRIVING. MULTIPLE TIMES IT STOPPED ON FREEWAY. THERE IS A RECALL FROM VW AND REASON FOR RECALL IS MECHATRONICS UNIT FAILURE. THE FAILURE OF MECHATRONICS UNIT CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. VW SERVICE SAYS THERE IS SOME INTERNAL OIL LEAK AND PROBLEM IS NOT OF MECHATRONIC UNIT AND I HAVE TO PAY FOR REPLACING TRANSMISSION.IAM NOT PROVIDED WITH ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "THERE ARE CRACKS ON TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPLACING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD HAVE BEEN DAMAGED BECAUSE OF DAMAGED TRANSMISSION. THERE ARE SO MANY PROBLEMS WITH MY VW. VW SERVICE IS NOT GIVING CLEAR PICTURE.WHEN THERE IS RECALL AND MY VEHICLE VIN SHOWS THAT IT HAS MECHATRONIC RECALL WHY IAM ASKED TO PAY FOR TRANSMISSION? VW SERVICE IS REFUSING TO REPAIR MY VEHICLE FOR THE RECALL MECHATRONIC UNIT AND THEY ASK ME TO PAY FOR REPLACING THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320116April 3, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT ON MULTIPLE OCCASIONS WHILE STOPPED ON AN INCLINE, THE HILL ASSIST FEATURE CAUSED THE VEHICLE TO STALL INTERMITTENTLY WITHOUT WARNING. THE FAILURE OCCURRED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE STALL LASTED APPROXIMATELY 3 SECONDS. THE VEHICLE WAS TAKEN TO FIORE VOLKSWAGEN (1000 S LOGAN BLVD, HOLLIDAYSBURG, PA 16648), ON THREE SEPARATE OCCASIONS. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319868March 31, 2020
ENGINE
WHEN SHIFTING INTO REVERSE YOU PUSH THE TRANSMISSION DOWN, LEFT AND UP ALMOST LIKE YOU ARE SHIFTING INTO 1ST (ONLY DIFFERENCE IS 1ST YOU DON'T PUSH DOWN). TODAY, AND MULTIPLE TIMES PREVIOUSLY IT SEEMS TO NOT IN REVERSE, BUT ALSO NOT IN 1ST (ALMOST LIKE IT'S BETWEEN TWO GEARS). THUS IT JUST GRINDS GEARS AND STOPS MOVING, IT DOES INITALLY MOVE BACK THEN STARTS GRINDING. I WAS IN THE IN THE MIDDLE OF PULLING THEN HAD TO THROW IT INTO NEUTRAL AND TRY AGAIN TO GET INTO REVERSE FOR A SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319592March 28, 2020
ELECTRICAL SYSTEM
CAR WAS IN PARK AND TRIED TURNING KEY TO TURN VEHICLE OFF. THE KEY WILL NOT COME OUT OF THE IGNITION SWITCH AND CAR WILL NOT TURN OFF. DISCONNECTED BATTERY, CAR STILL WOULD NOT TURN OFF. I HAD TO REMOVE FUSE IN ORDER FOR CAR TO TURN OFF. KEY STILL NOT ABLE TO BE REMOVED. CALLED DEALERSHIP AND THEY SAID THIS IS A REOCCURRING PROBLEM WITH JETTAS AND NO RECALL AS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319299March 26, 2020
AIR BAGS
WAS IN A FRONT END COLLISION GOING 45MPH. AIR BAGS NEVER DEPLOYED
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11318916March 22, 2020
ELECTRICAL SYSTEM
HI I BOUGHT MY CAR 2017 I DIDNT KNOW ABOUT THE RECALL UNTIL OCTOBER.... ITS SAYS IT'S ON FIXABLE SO I CANT GET MY REGISTRATION OR STICKER I WANT A REFUND OR A NEW CAR R IF I COULD GET A RESPONSE RIGHT AWAY CAUSE MYTAGS OR EXPIERD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318900March 21, 2020
UNKNOWN OR OTHER
I RECENTLY PURCHASED THIS VEHICLE BRAND NEW AND WITHIN EXACTLY ONE WEEK WHILE DRIVING ON THE FREEWAY THERE WAS A LOUD POP LIKE GLASS BEING HIT. THERE WERE NO OTHER VEHICLES AROUND OR WIND WITH FLYING DEBRIS. IT TURNED OUT TO BE THE GLASS BETWEEN THE WINDSHIELD AND SUNROOF. IT CRACKED FROM ONE SIDE OF THE VEHICLE TO THE OTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318584March 18, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
MY JETTA SE 2013 KEEPS STALLING WHILE DRIVING. IT HAPPENED SINCE I BOUGHT IT AND TOOK IT TO THE DEALERSHIP A COUPLE OF TIMES, AND NOTHING WRONG WAS FOUND. IT HAS HAPPENED A FEW TIMES DURING THE HIGHWAY AND ALMOST HAVE BEEN IN A COUPLE OF DEADLY ACCIDENTS. THIS HAS ALSO HAPPENED WHILE DRIVING IN REGULAR STREETS AT ABOUT 30-40MPH.I HAVE BEEN READING THAT THIS IS A COMMON ISSUE, BUT SO FAR VW HAS NOT DONE ANYTHING ABOUT IT. ALSO, BOTH HEADLIGHTS ARE NOT WORKING ANYMORE. IT SEEMS MIGHT BE AN ISSUE WITH SOME SENSORS, BUT NOTHING THAT THEY HAVE BEEN ABLE TO IDENTIFY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318517March 17, 2020
POWER TRAIN
REGARDING RECALL 19V866, THE FAILED PART, MECHATRONICS UNIT, CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. I WAS TOLD BY VW CUSTOMER CARE THAT MY CAR WOULD BE SAFE TO DRIVE WHILE WAITING FOR THE REPAIR. NOW, BOTH MY MECHATRONICS UNIT AND TRANSMISSION HAVE GONE OUT. VW REFUSES TO PROVIDE ME ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "WE CAN'T TELL YOU EXACTLY WHAT IS WRONG WITH YOUR TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPAIRING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD BE DAMAGED BY THE NOW DAMAGED TRANSMISSION. THE MECHATRONICS SYSTEM CONTROLS THE TRANSMISSION DIRECTLY AND HAS BEEN MIS PROGRAMMED FOR THE LIFE OF MY VEHICLE. THIS INCORRECT PROGRAMMING HAS CAUSED THE MECHATRONICS TO CAUSE PHYSICAL DAMAGE TO THE CLUTCH PLATES IN THE FORM OF CRACKS. THE CRACKS ALLOW TRANSMISSION OIL TO GET TRAPPED WHERE IT IS NOT SUPPOSED TO BE AND LEAVE THE TRANSMISSION LOW ON TRANSMISSION OIL, THOUGH THERE ARE NO OUTWARD ERROR CODES UNTIL THE CAR STARTS TO HAVE PROBLEMS WITH SHIFTING. THAT MEANS MY CAR HAS GONE 162000 MILES AND THE TRANSMISSION HAS BEEN LOW ON TRANSMISSION OIL UNBEKNOWNST TO ME, THE DRIVER OF THE VEHICLE, FOR AN UNKNOWN AMOUNT OF TIME. OVER 1000S OF MILES, IT HAS LIKELY DAMAGED MY TRANSMISSION. ADDITIONALLY, THE DAMAGED CLUTCH PLATES CAN FAIL TO ENGAGE OR SLIP. THIS CAN ALSO CAUSE DAMAGE TO THE TRANSMISSION. NOT TO MENTION THAT THE CLUTCH PLATES ARE DIRECTLY CONNECTED TO SHIFTING, AND IF THEY ARE BEING PHYSICALLY DAMAGED BY THE MIS PROGRAMMING, I DON'T KNOW WHAT THIS HAS DONE TO MY TRANSMISSION. AT THIS TIME, VW HAS REFUSED TO REPAIR MY VEHICLE FOR THE RECALL OR LOOK INTO POSSIBLE DAMAGE TO MY TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318221March 16, 2020
AIR BAGS
I WAS IN A CAR ACCIDENT THAT CAUSED SIGNIFICANT DAMAGE BUT THE AIR BAGS DID NOT DEPLOY. MY ESTIMATION IS THE DRIVER WHO HIT ME WAS GOING 40-45 MPH.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11318093March 15, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, SUSPENSION
FACTORY DEFECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318105March 15, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY, MY CAR BEGAN TO STOP ACCELERATING BY ITSELF. ONCE THE RPM EXCEEDED THREE, THE EPC LIGHT CAME ON. FURTHER ON DOWN THE ROAD, THE CHECK ENGINE LIGHT CAME ON, SO I HAD THE CODES READ AND WAS TOLD TO REPLACE THE CAMSHAFT POSITION SENSOR. THE FOLLOWING DAY I HAD THIS PART REPLACED AND PROCEEDED TO DRIVE ON THE HIGHWAY AGAIN. THE LIGHTS CAME ON ONCE AGAIN AND AN ADDITIONAL LIGHT CAME ON AS WELL. THIS TIME THE CAR SLOWED DOWN SO MUCH THAT I WAS ALMOST HIT TRYING TO GET TO THE SHOULDER OF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317986March 14, 2020
SERVICE BRAKES
METAL PLATES IN THE ROAD TRIGGER THE THE CAR'S FRONT-ASSIST SENSOR TO ACTIVATE THE AUTONOMOUS EMERGENCY BRAKING SYSTEM IN THE VEHICLE, DESPITE THE ABSENCE OF ANY OBSTRUCTION. THE RESULT IS A JARRING DECELERATION FROM ~20MPH TO A COMPLETE STOP IN A MATTER OF FEET: EFFECTIVELY MINOR ACCIDENT. THERE IS NO ADVANCED WARNING, ONLY A SIMULTANEOUS BUZZER AND DASHBOARD SIGNAL. IT POSES A SIGNIFICANT RISK TO ALL VEHICLE OCCUPANTS, ESPECIALLY PASSENGERS WHO ARE UNAWARE OF THE HAZARD OR OTHERWISE UNABLE TO PREPARE THEMSELVES (E.G. INFANTS). THIS PROBLEM IS PERSISTENT, DISRUPTIVE, AND DANGEROUS FOR THE VEHICLE'S OCCUPANTS AS WELL AS ANY TRAILING VEHICLES THAT MAY CONSEQUENTLY CRASH INTO THE UNEXPECTEDLY HALTED VEHICLE. VOLKSWAGEN CLAIMS THAT THIS IS "EXPECTED BEHAVIOR" OF THE SENSOR, AS THE VEHICLE MANUAL WARNS OF "UNWANTED" BEHAVIOR WHEN "THERE ARE ...METAL PLATES IN THE ROAD." NEVERTHELESS, WHILE IT MAY BE "EXPECTED," IT IS STILL PATENTLY UNSAFE. VOLKSWAGEN'S SUGGESTED RESOLUTION IS TO PERMANENTLY DISENGAGE THE FRONT-ASSIST SAFETY FEATURE OF THE VEHICLE. THIS IS UNACCEPTABLE BECAUSE IT EXPOSES THE VEHICLE'S OCCUPANTS TO OTHER SAFETY HAZARDS THAT MIGHT OTHERWISE BE AVOIDED WITH AN ENGAGED FRONT-ASSIST SYSTEM. FURTHERMORE, THE SYSTEM MUST BE DISENGAGED ANEW ON EACH VEHICLE RESTART, WHICH LEAVES ROOM FOR POTENTIAL OPERATOR OVERSIGHT. I EXPERIENCED THIS UNSAFE BEHAVIOR NEARLY DAILY FOR ALMOST 18 MONTHS DUE TO CONSTRUCTION IN MY NEIGHBORHOOD, AND I HAVE DOCUMENTED IT 3 TIMES WITH TIMESTAMPED VIDEOS. AS THIS SITE DOES NOT PERMIT VIDEO FILES TO BE UPLOADED, I CAN PROVIDE THOSE UPON REQUEST. A BBB AUTO LINE CASE WAS OPENED AGAIN VOLKSWAGEN. VEHICLE REPURCHASE WAS DENIED BASED ON VOLKSWAGEN'S WARNING OF "UNWANTED" BEHAVIOR IN THE VEHICLE MANUAL. NEVERTHELESS, THE DECISION AFFIRMED THAT "THE FRONT ASSIST ISSUE SUBSTANTIALLY IMPAIRS THE USE, VALUE AND SAFETY OF THE VEHICLE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317886March 13, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AT START-UP THE VEHICLE SHIFTED INTO NEUTRAL WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN KEARNY MESA LOCATED AT 8040 BALBOA AVENUE, SAN DIEGO, CA 92111, 858-300-8160) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317744March 12, 2020
ELECTRICAL SYSTEM
WHEN I ARRIVED HOME U WAS UNABLE TO TURN THE VEHICLE OFF. THE KEY WAS STUCK IN THE ON POSITION. AFTER A LOT OF WORK I WAS ABLE TO FINALLY GET IT TURNED OFF BUT NOW OT WILL NOT GO FURTHER THAN THE ACCESSORY SETTING. AFTER READING COUNTLESS FORUMS ONLINE I FOUND THAT THIS IS A VERY COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317625March 11, 2020
VISIBILITY/WIPER
THE VEHICLE WAS IN MOTION, MIDDLE LANE ON MAIN ROAD, 30 MPH. SUDDENLY THE PASSENGER BACK WINDOW SHATTERED FOR NO APPARENT REASON AND THE GLASS FELL AND BLEW INSIDE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317034March 9, 2020
POWER TRAIN
WHILE EXITING AN INTERSTATE ONTO A CITY STREET, I APPLIED THE BRAKES. AS THE JETTA SLOWED TO ABOUT 15 MPH, IT EXPERIENCED A SUDDEN ACCELERATION. THE CAUSE OF THIS SUDDEN ACCELERATION IS UNKNOWN. THE SUDDEN ACCELERATION CONSISTED OF THE ENGINE INCREASING IT'S REV WITH A RESULTING INCREASE IN THE SPEED OF THE VEHICLE. I APPLIED THE BRAKES HARDER AND WAS ABLE TO BRING THE JETTA TO ALMOST A COMPLETE STOP, HOWEVER, THE ENGINE CONTINUED TO REV AT A HIGH SPEED. I PLACED THE JETTA IN NEUTRAL AND THE ENGINE'S REVVING DECREASED TO NORMAL RANGE. I PLACED THE JETTA IN DRIVE AND HAD NO FURTHER PROBLEMS. THE NEXT DAY I TOOK THE JETTA TO MY MECHANIC WHO RAN A DIAGNOSTIC PROGRAM. NO PROBLEM WAS IDENTIFIED. I HAVE NOT EXPERIENCED ANOTHER EPISODE OF SUDDEN ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317124March 9, 2020
POWER TRAIN
CAR PUTTERS AT STOPS AND SHAKES WITH INITIAL ACCELERATION AND DECELERATION. CHECK ENGINE LIGHT TURNED OUT SHORTLY AFTER. CODE READ TRANSMISSION FLUID PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316809March 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY. WHEN TURNING ON THE CAR, THE AIR BAG DEFAULT BUTTON COMES ON. THE INTERIOR LIGHTS DO NOT COME ON. WHILE IDLE CAR RUMBLES AND SHAKES, WHILE ACCELERATING OR DECELERATING CAR SHAKES (FRONT END). MY FUELING SYSTEM IS TERRIBLE IT SEEMS AS IF GAS SOMETIMES DOESN'T GET TO MY CAR IT STALES VERY OFTEN WHILE DRIVING OR BRAKING AND ACCELERATING AGAIN. TERRIBLE ELECTRICAL PROBLEMS. TRUNK WILL NOT OPEN FRONT LIGHT AND BRAKE LIGHTS WORK WHEN THEY WANT TO. WHEN THE HEATER IS ON IT MAKES LOUD NOISE AND TICK EVEN WITH THE A/C ON IT DOES THE SAME THING. WHILE TURNING IT STALES AND THEN TAKE OFF REALLY FAST. WHILE IDLE CAR RUMBLES AND SHAKES, WHILE ACCELERATING OR DECELERATING CAR SHAKES (FRONT END). MY FUELING SYSTEM IS TERRIBLE IT SEEMS AS IF GAS SOMETIMES DOESN'T GET TO MY CAR IT STALES VERY OFTEN WHILE DRIVING OR BRAKING AND ACCELERATING AGAIN. TERRIBLE ELECTRICAL PROBLEMS. TRUNK WILL NOT OPEN FRONT LIGHT AND BRAKE LIGHTS WORK WHEN THEY WANT TO. WHEN THE HEATER IS ON IT MAKES LOUD NOISE AND TICK EVEN WITH THE A/C ON IT DOES THE SAME THING. WHILE TURNING IT STALES AND THEN TAKE OFF REALLY FAST. THE VEHICLE SUDDENLY CAUGHT FIRE, WHILE IDLED IN A DRIVE THRU LINE AT A FAST FOOD RESTAURANT. THE FIRE STARTED UNDER THE HOOD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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