Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11329999June 22, 2020
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
I HAVE A 2019 VW JETTA GLI BOUGHT NEW FROM VW DEALER. WHEN YOU FIRST START THE CAR IN THE MORNING OR AFTER ITS BEEN SITTING, BASICALLY COLD, IT IDLES VERY ROUGH. THE WHOLE CAR VIBRATES AND SHAKES. AFTER THE CAR WARMS UP THIS GOES AWAY. THE RIDE OF THE CAR FEELS LIKE THERE IS NO SUSPENSION. YOU FEEL EVERY BUMP IN THE ROAD. I HAVE NEVER GOTTEN MOTION SICK FROM A VEHICLE WHILE DRIVING. THIS CAR GIVES ME MOTION SICKNESS EVERY TIME I DRIVE IT. I HAVE HAD OTHERS DRIVE THE CAR AND REPORT THE SAY THING. I HAVE HAD PASSENGERS IN THE CAR AND THEY CAN'T BELIEVE HOW HARD THE RIDE IS. I HAVE TRIED ALL THE MODES ECO, NORMAL, SPORT AND THEY ALL HAVE A HORRIBLE RIDE QUALITY. THE WORST THING IS I WAS DRIVING THE CAR HOME AFTER WORK AND WHILE SITTING AT A RED LIGHT THE A/C STOPPED BLOWING COLD AIR. AFTER COMING OFF THE RED LIGHT I STARTED SMELLING FUEL COMING FROM THE A/C SYSTEM. THE A/C SYSTEM WAS ON MAX A/C WITH THE RECIRC ON, SO WAS NOT ON FRESH AIR. PULLED OVER, OPENED THE HOOD AND SAW FIRE COMING FROM BETWEEN THE ENGINE AND FIREWALL ON THE PASSENGER SIDE. I DROPPED THE HOOD AND THE FIRE BALL SHOT OUT THE SIDE PASSENGER SIDE RIGHT BEHIND THE PASSENGER FRONT TIRE. THE SIDE AND UNDER CARRIAGE OF THE CAR WAS ON FIRE AND IS BURNT UP. I CONTACTED THE DEALER THEY SAID TO DRIVE IT IN AND THEY WILL TAKE A LOOK AT IT. DRIVE IT IN???? AFTER IT WAS ON FIRE??? *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11330112June 22, 2020
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FORWARD COLLISION AVOIDANCE SYSTEM FEATURE WAS DEFECTIVE WHEN THE VEHICLE WAS PURCHASED. THE CONTACT STATED THAT THE FORWARD COLLISION SYSTEM FAILED TO PROVIDE AN ALERT WHEN ANOTHER VEHICLE WAS IN CLOSE PROXIMITY. THE VEHICLE WAS TAKEN TO STONE MOUNTAIN VOLKSWAGEN (3500 STONE MOUNTAIN HWY, SNELLVILLE, GA 30078) WHERE THE CONTACT WAS PROVIDED AN ESTIMATE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330178June 22, 2020
UNKNOWN OR OTHER
THE MICRO SWITCH HAD BEEN RECALLED DUE TO BEING ABLE TO TAKE THE KEY OUT WITHOUT IT BEING IN PARK. I HAVE TRIED TO MAKE 2 APPOINTMENTS TO GET FIXED AND THE DEALERSHIP KEEPS CANCELING THEM AND MOVING IT FARTHER AND FARTHER BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330216June 22, 2020
AIR BAGS, STRUCTURE:BODY
FRONT END COLLISION ON HIGHWAY AT APPROXIMATE 45 MPH, POSSIBLY SLOWER. AIRBAGS DID NOT DEPLOY. DAMAGE PRIMARILY ON DRIVER SIDE OF VEHICLE. FLAME IGNITED ON FRONT DRIVER SIDE OF VEHICLE UNDER THE HOOD. FIRE QUICKLY SPREAD CAUSING TOTAL LOSS OF VEHICLE. UNKNOWN WHAT CAUSED FIRE. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11330242June 22, 2020
POWER TRAIN
I WAS DRIVING WHEN I WENT TO SHIFT FROM SECOND TO THIRD THE CLUTCH WOULD NOT RETURN. HAD THE CAR FOR LESS THAN 400 MILES THE CAR HAD ALREADY 2600 MILES ON IT WHEN I BOUGHT IT. I WAS ASSURED THERE WERE NO OTHER PROBLEMS WITH IT AND THE DEALER IS TRYING TO MAKE IT THAT I HAD BURNED THE CLUTCH I.E A WEAR ISSUE AFTER DRIVING FOR TWO WEEKS. THERE IS NO POSSIBLE WAY THIS COULD HAPPEN AFTER SUCH A SHORT TIME. I AM IN DEALINGS WITH BOTH VOLKSWAGEN AND THE DEALERSHIP TO GET THIS ISSUE FIXED. IT WAS VERY SCARY TO HAVE A CAR GIVE OUT LIKE THAT WHILE DRIVING AND SHOULD NOT HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329830June 20, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
KEY WILL NOT COME OUT OF IGNITION, MAKING IT IMPOSSIBLE TO TURN OFF. LOOKS EXACTLY LIKE RECALL 19V615000 FROM LAST YEAR, BUT MY VIN ISN'T INCLUDED, DESPITE BEING IN THE SAME YEARS AND MODELS. IGNITION FAILS TO RECOGNIZE WHEN VEHICLE IS IN PARK AND WON'T LET KEY BE RELEASED. LEAVES ME STRANDED AND UNABLE TO TURN OFF CAR OR REMOVE KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329847June 20, 2020
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL COMING IN FROM AC VENTS WHEN CAR AT A STOP. SEEN THIS CAR MODEL WAS PREVIOUSLY RECALLED FOR FUEL SMELL IN PAST. WHEN DRIVING OFF SMELL SEEMS TO GO AWAY SINCE AIR SEEMS TO BE FLOWING IT OUT OF ENGINE BAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329632June 18, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
UNDER WARRANTY AND RECALL THE SPEED CRANK(CRANK SENSOR) WAS REPLACED . AND YEAR LATER AFTER WARRANTY EXPIRE SPEED CRANK (SENSORY CRANK ) NEEDED TO BE REPLACED. OVERALL THE AC COMPRESSOR WAS REPLACED, THE MIRROR BACK NEEDED TO BE REPLACED EXTERIOR, THE DOOR NEEDED TO BE TIGHTENED, LOCK SENSOR NEEDED TO BE REPLACED, KEY IGNITION NEEDED TO BE REPLACED, AND NOW WHERE THE CRANK IS AN OIL LEAK HAS HAPPENED. THE MAIN REAR SEAL NEEDS TO BE REPLACED. OVER ALL REPAIRS HAVE BEEN COSTLY EVERY YEAR AROUND A THOUSAND OR MORE SINCE BOUGHTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329100June 16, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
I CURRENTLY DRIVE A 2019 VW JETTA GLI 6MT. MUCH LIKE OTHER CONCERNS REPORTED, MY VEHICLE HAS ENGINE CUTTING, MASSIVE ENGINE POWER LOSS DURING THE SUMMER RESULTING IN THE VEHICLE ALMOST STALLING, AND ROUGH IDLE. I COMPLETED THE MANDATORY RECALL BACK IN DECEMBER PER VW'S RECOMMENDATION THAT WAS SUPPOSED TO FIX EXACTLY THE CONCERNS I HAVE. THEY DO NOT. VOLKSWAGEN ADMITS THAT MY VEHICLE HAS WHAT IS REFERRED TO AS ENGINE TIMING RETARDATION. THEY HAVE BEEN UNABLE TO REPLICATE THE VEHICLE'S POWER LOSS, BUT SAYS THAT RUNNING ANYTHING LESS THAN PREMIUM IN THE CAR CAN CAUSE THIS (EVEN THOUGH THEY ADVERTISE THE VEHICLE AS BEING ELIGIBLE FOR REGULAR FUEL). VOLKSWAGEN HAS OPENLY ADMITTED THAT THEY ARE HAPPY TO SELL A VEHICLE WITH ENGINE TIMING ISSUES, BORDERLINE STALLING, HEAT SOAK ISSUES, AND FALSE ADVERTISING PERTAINING TO THE FUEL THE CAR TAKES. IN VOLKSWAGEN'S OWN WORDS, 'THE VEHICLE IS OPERATING TO SPEC.' I WILL BE DEMANDING A BUYBACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329248June 16, 2020
ELECTRICAL SYSTEM
IGNITION SWITCH MALFUNCTION. WILL NOT TURN AND LEAVES VEHICLE RUNNING, KEY IS UNABLE TO BE REMOVED. VW KNOWS ABOUT THIS ISSUE AND FAILS TO ISSUE A RECALL. I BROUGHT THIS MATTER TO THEIR ATTENTION AND THEY WILL NOT FIX THE ISSUE NOR REIMBURSE CONSUMER. VW HAS NOT INFORMED ME OF A RECALL OR WARRANT ON PART NOR HAS THE DEALERSHIP, ALTHOUGH CUSTOMER SERVICE STATES THEY MAILED A NOTICE TO OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328820June 15, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
VEHICLE IS STALLING AT LIGHTS. VEHICLE HAS ROUGH IDLE. VEHICLE AUTOMATIC BRAKING ACTIVATE WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329084June 15, 2020
ELECTRICAL SYSTEM
FIRST FEW TIMES MY KEY GOT STUCK IN THE IGNITION WITH THE CAR ON AND WOULD NOT TURN OFF FOR A LONG TIME. NOW I CAN PUT THE KEY IN BUT WONT LET ME TURN IT ON. MY CONCERN IS IF MY CAR FINALLY TURNS ON AND THE KEYS GETS STUCK AGAIN AND CANT TURN OFF MY VEHICLE. THE PROBLEM STARTED SO I LOOKED UP MY RECALLS AND GOT ONE RECALL DONE THIS MONTH ON THE MICRO SWITCH THEN MY CAR WAS OK FOR A FEW DAY AND JUST STARTED MESSING UP AGAIN. NOW MY CAR WILL NOT TURN ON AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328740June 14, 2020
ELECTRICAL SYSTEM
COULD NOT START VEHICLE BUT ONCE ABLE TO START WAS UNABLE TO TURN OFF VEHICLE. KEY IS STUCK IN IGNITION IN THE ON POSITION. HAD TO DISCONNECT BATTERY AND PULL FUEL PUMP RELAY TO KILL POWER. DID SOME RESEARCH AND THIS SEEMS TO BE A COMMON AND EXPENSIVE MANUFACTURE DEFECT FOR CERTAIN VOLKSWAGEN MODELS. DUE TO THE REQUIRED KNOWLEDGE AND SPECIALIZED TOOLS NEEDED TO REPAIR THIS ISSUE, VW SHOULD HAVE RECALLED AND REPAIRED. THIS HAS BEEN AN ONGOING ISSUE BUT NOW UNABLE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328757June 14, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
AFTER DRIVING FOR 1 HOUR OR MORE ON THE HIGHWAY, THE CAR DOES NOT HAVE THE POWER TO ACCELERATE WHEN DRIVING AT SLOWER SPEEDS AND LOSES CONTROL OF THE SPEED. AFTER DRIVING 3 HOURS OR MORE, THE CAR WILL DO THE SAME WHILE STILL ON THE HIGHWAY. THE CAR IS NOT ABLE TO MAINTAIN SPEED IN HEAVY TRAFFIC AND BECOMES IMMEDIATELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328618June 13, 2020
AIR BAGS, ELECTRICAL SYSTEM
THE AIRBAG LIGHT WILL COME ON AND OFF INTERMITTENTLY WHILE DRIVING. AIRBAG SENSORS ARE MALFUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328405June 11, 2020
POWER TRAIN, ENGINE
TIMING CHAIN ISSUE. VW MODELS UNTIL 2014 HAVE BEEN RECALLED. BUT THIS ISSUE IS ALSO HASN'T BEEN RESOLVED ON MODELS AFTER THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328176June 10, 2020
ENGINE
I ONLY HAVE 37,000 MILES IN MY CAR AND WAS BOUGHT AS CERTIFIED CAR FROM VW DEALER. CAR MAKES ENGINE NOISE WHILE IDLING AND DIAGNOSIS IS THAT RADIATOR COOLING FAN ASSEMBLY NEEDS TO BE REPLACED WHICH COSTS $740.00 PER VW DUBLIN, CA DEALER. I CANNOT EXPECT RADIATOR FAN TO GO OUT AT SUCH LOW MILEAGE AND I HAVE SEEN SO MANY THREADS ON THIS ISSUE / TOPIC WHILE GOOGLING... THIS SEEMS TO BE AN ISSUE WITH VW JETTA OR VW IN GENERAL. CONSUMERS CANNOT BE HELD ACCOUNTABLE OR RESPONSIBLE TO PAY FOR SUCH EXPENSIVE REPAIRS WITH ONLY 37,000 MILES DRIVEN AND COOLING FAN FAILING. THIS HAS TO BE A DESIGN/ENGINEERING ISSUE AND NEEDS TO BE RECALLED BY VOLKSWAGEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327745June 8, 2020
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. THE CONTACT STATED THAT SHE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION AFTER PARKING THE VEHICLE AND TURNING THE VEHICLE OFF. THE POLICE WAS CONTACTED FOR ASSISTANCE, AND AFTER MULTIPLE ATTEMPTS, AN OFFICER REMOVED THE KEY FROM THE IGNITION. THE VEHICLE WAS TAKEN TO TOMS RIVER VOLKSWAGEN (256 NJ-37, TOMS RIVER, NJ 08753) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED PRIOR TO ANY REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327804June 8, 2020
ELECTRICAL SYSTEM
KEY IS GETTING STUCK IN THE IGNITION AND VERY HARD TO TURN AFTER YOU GET IT LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327844June 8, 2020
POWER TRAIN
JETTA S MANUAL TRANSMISSION. CLUTCH IS BURNED AFTER 10K MILES/14 MONTHS OF USAGE. HAS SHOWN PROBLEMS FOR A WHILE, DEALER CLAIMS NOT ABLE TO REPRODUCE. THE ISSUE IS THAT CLUTCH GETS STUCK AFTER STARTING TO MOVE, AND A STRONG BURN SMELL COMES FROM ENGINE. THIS TIME CAR STALLED WHILE ENTERING HIGHWAY (1ST GEAR, 2ND GEAR FAILS TO ENGAGE, CAR GOES IN NEUTRAL AND LOSES SPEED). DEALER SAYS CLUTCH IS BURNED DUE TO WEAR ISSUE, ASSUMES DRIVER HAS BEEN RIDING THE CLUTCH (FALSE, I'VE DRIVEN MANUAL CARS FOR OVER 30 YEARS), AND WANTS AUTHORIZATION TO VERIFY FLY WHEEL BUT WARNS IT WILL BE AT LEAST $2,200 TO FIX, UNLESS SOME SPECIFIC PROBLEM IS FOUND. DEALER SAYS THERE ARE NO ISSUES REPORTED BY VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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