Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11384295December 20, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
IN THE MIDDLE OF DRIVING ON THE HIGHWAY, THE CAR SPONTANEOUSLY SHUT DOWN ELECTRICALLY, AS IF A FUSE SHORTED, ALMOST ALL DASHBOARD LIGHTS TURNED ON, THE STEERING WHEEL LOCKED UP, AND THE BRAKES WENT UNRESPONSIVE, NEARLY CAUSING A COLLISION. ONCE THE CAR CAME TO A COMPLETE STOP, IT WAS TURNED OFF IN AN ATTEMPT TO REGAIN CONTROL. AFTER TURNING THE CAR BACK ON, THE SAME DASHBOARD LIGHTS REMAINED ILLUMINATED, AND THE CAR WOULDN'T GO MORE THAN 40MPH, CREATING ANOTHER ACCIDENT RISK DURING THE REMAINDER OF THE DRIVE HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384299December 20, 2020
UNKNOWN OR OTHER
FRONT PASSENGER DOOR PANELS RATTLE A LOT WHEN PLAYING MUSIC. MAKES IT IMPOSSIBLE TO DETERMINE WHETHER OR NOT THE RATTLING IS FROM THE DOOR OR SOME OTHER SAFETY CRITICAL COMPONENT OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384036December 18, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR'S TRANSMISSION OIL COOLER IS LEAKING TRANSMISSION OIL ALL OVER MY CAR/UNDER MY CAR. MY MECHANIC DIAGNOSED THE ISSUE. I TOOK IT TO VW DEALERSHIP FOR ANOTHER DIAGNOSTIC ONLY FOR THEM TO NOT FIX THE CAR AFTER 700.00 AND I WAS TOLD THE CAR WAS FIXED UNTIL I DROVE IT 10 MIN DOWN THE ROAD AND THE CAR WAS SMOKING AND LEAKING OIL EVERYWHERE. THE CAR ALMOST CAUGHT ON FIRE DUE TO THE LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383690December 16, 2020
ENGINE, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING CEASED AND THE VEHICLE DECELERATED AND STALLED WITH THE ACCELERATOR PEDAL DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED BUT FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS FIRST TOWED TO THE RESIDENCE, THEN TO PIGNATARO VOLKSWAGEN (10633 EVERGREEN WAY, EVERETT, WA 98204) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,936.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383833December 16, 2020
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
WHEN STARTING MY 2012 VW JETTA, THE ABS LIGHT, BRAKE LIGHT, PASSENGER AIR BAG LIGHT COME ON ON THE DASHBOARD ALONG WITH A LONG BEEPING SOUND. THE SOUND EVENTUALLY STOPS BUT THE LIGHTS STAY ON. VEHICLE IS TRYING TO RUN THROUGH DIAGNOSTICS UPON STARTING (VEHICLE IS STATIONARY BUT LIGHTS REMAIN ON WHILE DRIVING) WHEN THESE LIGHTS COME ON. THE BRAKES ON THE VEHICLE ARE FINE AND DO NOT NEED TO BE SERVICED PER MECHANIC AND VW. PERSONAL MECHANIC ALONG WITH AUTHORIZED VW SERVICE PULLED THE FOLLOWING CODES: 01130 ABS OPERATION NOT A PLAUSIBLE SIGNAL, 01317 CONTROL MODULE, 01285 CLUSTER, 01486 SYSTEM FUNCTION TEST FAILURE. VEHICLE MILEAGE IS APPROXIMATELY 63K. ABS MODULE FAILURE HAS BEEN A KNOWN ISSUE WITH THESE VEHICLES AND THERE ARE TBS'S AND TECHNICAL TIPS FOR TROUBLESHOOTING AS WELL AS A RECALL FOR 2009-2010 JETTA'S. PROPERLY MAINTAINED VEHICLES SHOULD NOT REQUIRE ABS MODULE REPLACEMENTS AT 63K MILES. WAS ALSO TOLD THAT BY AUTHORIZED VW SERVICE THAT THIS VEHICLE ALSO HAS A LEAKY VACUUM PUMP. TOTAL COST OF REPAIRS: $2,636 FOR REPLACEMENT OF ABS MODULE PLUS TAX AND $1,036 PLUS TAX FOR REPLACEMENT OF THE VACUUM PUMP. NEITHER OF THESE PARTS SHOULD NEED TO BE REPLACED ON THIS 2012 VW JETTA WITH 63K MILES. THIS IS ABSURD. THERE SHOULD BE A RECALL ON THESE PARTS BECAUSE, ESPECIALLY WITH THE ABS MODULE, THEY ARE CLEARLY DEFECTIVE. YOU WILL FIND MANY CONSUMER COMPLAINTS ABOUT THE ABS MODULE ON THE WEB FOR THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383840December 16, 2020
POWER TRAIN
I HAVE A 2013 JETTA HYBRID THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE DEALERSHIP. THEY RAN DIAGNOSTIC AND SAID THE MECHTRONIC UNIT HAS TO BE REPLACED OR THE VEHICLE COULD STOP WORKING WHILE DRIVING. THERE IS A RECALL 34J6/4V FOR ALL JETTA HYBRIDS FROM 2013-2014. VW TELLS ME MY VEHICLE DOES NOT QUALIFY. MY CARS VIN # IS WITHIN THE PARAMETERS ON THE ATTACHED BULLETIN AS WELL. I BELIEVE I WAS NEVER NOTIFIED BECAUSE I PURCHASED THE CAR USED AND THE PREVIOUS OWNER RECEIVED THE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383528December 15, 2020
SERVICE BRAKES
SHORTLY AFTER THE EMISSIONS RECALLS WHERE DONE IN 2019 AT APROX 184,000. AT APPROX 186,000 MILES THE ABS CONTROL MODULE WENT OUT. THE VEHICLE HAS 190,000 MILES AND I HAVE CALLED MY LOCAL VW DEALER AND THEY SAY NO RECALLS FOR THIS. THERE HAS BEEN OVER 136,000 VEHICLES AFFECTED, SO WHY ISNT MINE UNDER A RECALL? I HAD JUST PURCHASED THE VEHILCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383278December 14, 2020
ELECTRICAL SYSTEM
MY CAR ALARM GOES OFF CONSISTENTLY WITHOUT ANY SIGNS OF BEING TAMPERED WITH. IF I TOUCH THE FUSE BOX OR OPEN MY DOORS THE ALARM WILL GO OFF WITH THE CAR UNLOCKED. WHILE THE CAR IS STARTED THE ALARM WILL GO OFF. ALL HOURS OF THE NIGHT MY ALARM IS GOING OFF. IT KEEPS NOT ONLY MY FAMILY AWAKE BUT ALSO MY NEIGHBORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383413December 14, 2020
ENGINE
CAR BEGAN USING EXCESSIVE OIL IN LAST YEAR. STARTED ABOUT 60,000 MILES. CURRENTLY 69,000. TODAY WOULD NOT START AND NO LOW OIL LIGHT. CHECKED OIL AND LOW. ADDED 1 QUART IN A 4 QUART SYSTEM CAR STARTED, RAN. DEALERSHIP SAYS THEY ALL BURN OIL .SOME BURN A QUART EVERY 1500 MILES. THE 2.0 LITER TURBO ENGINE IM FINDING IS THE CULPIRT. HAVE ONE OTHER IN CAR A TIGUAN BUT NO PROBLEM YET (2018 MODEL YEAR). IF THIS OIL GET LOW AS DRIVING WITH NO CHECK OIL LIGHT COMING ON 1( CAN IT STALL AND POSSIBLY CAUSE ACCIDENT.OR 2) KILL MOTOR AND LOOSE POWER TO ALL AND POSSIBLY CAUSE ACCIDENT? ANY OTHER COMPLAINTS? ANY HELP AS WHAT TO DO? THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383091December 11, 2020
AIR BAGS, SUSPENSION, UNKNOWN OR OTHER
THERE IS VACUUM PUMP DEFECT, MECHANICAL ENGINE MOUNTING BRACKETS, BREAKS, HOSES/PUMPS, WINDSHIELD FLUID MOUNTED HOUSES NEAR WINDSHIELD (FLUID SPRAYS THROUGH THESE HOUSES ON TO THE WINDSHIELD) AND KEY IGNITION INTERLOCK. PLEASE CALL AUDI FOR THE FULL DESCRIPTION OF DEFECTIVE PARTS AND REQUIRED MAINTENANCE. WAS DRIVING VEHICLE HEARD A LOUD POP OR BREAKING NOISE AND THE VEHICLE WOULD NOT OPERATE STIFFENING THE STEERING WHEEL. AUTO WAS STOLEN AND CAME BACK WITH LOUD SCREECHING NOISE. UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383092December 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
THERE ARE SOME MOUNTING BRACKETS, SUSPENSION BRACKETS, NUTS AND BOLTS ASSOCIATED TO THE OPERATION OF THE VEHICLE THAT HAVE BROKE MORE THAN ONCE PLEASE CONTACT ME AND I WILL GIVE U FURTHER DETAIL.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383094December 11, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SUSPENSION
THERE HAS BEEN TAMPERING DONE TO MY VEHICLE HOW DO I ASSURE SAFETY AND HAVE IT INVESTIGATED AND HAVE A REPAIR MAN LOOK OVER THE VEHICLE AFTER THE THEFT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382968December 11, 2020
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
THE HORN KEEP MALFUNCTIONING IT WORKS SOMETIMES THE CAR DON'T HAVE LOSE POWER WHEN I GO UP HILLS AND SMOKE IS COMING FROM TAIL PIPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382782December 9, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, WHEELS
I BOT W/ ONLY 40,000 MILES APPROX. I DRIVE ALOT. ITS ABOUT 70,000 NOW. ONE TIRE SENSOR IS OUT AND THE PERSON AT FRIRESTONE SAID THEYLL GO OUT AGAIN AND ITS HARD TO KNOW WHICH TIRE IT IS. THE ELE TRICAL IS A MESS. I FINALLY TOOK IT TO MY MECHANIC. IT IS DEFNITELY ELECTRICAL. THIS CAR IS NOT A GOOD VALUE AS EVERYTHING BREAKS ON IT AND I DONT SPEED AND ADD ADDITIVES AND B\'BABY" IT. I'M 62. IT HAS TO LAST. BUT IT IS NOT. I SEE THERES RECALLS FOR IT CONCERNING ELEECTRICAL, YET THE DEALER SAYS NO NEVER HA DA RECALL. THE NIGHT HALF MY LIGHTS WENT OUT WAS AFTER THANKSGIVING AS I WAS TRAVELING THE GRAPEVINE IN CAL. I WAS LUCKY NOT TO BE IN AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378463December 8, 2020
ENGINE, SEAT BELTS
SEAT BELTS NO LONGER WORKING EXCEPT FOR THE DRIVER SIDE. PASSAGES SIDE WILL NOT LOCK AND POPS OUT. ALL THREE BACK SEAT BELTS ARE STUCK AND WILL NOT RELEASE. I'VE HAD THE CAR ONLY A YEAR PURCHASED FROM DRIVETIME. THEN MY KEY GOT STUCK IN MY IGNITION AND COULD NOT TURN CAR OFF HAD TO RUSH TO DEALERSHIP TO FIND OUT THE ISSUES HAD TO PAY FOR SOMETHING I HAVE NO CONTROL OVER. THEN HAD ISSUES WITH THROTTLE POSITION SENSOR, AND TRUBO SUPERCHARGER ISSUES LOSING POWER. ALMOST WAS HIT MY A SEMI TRUCK ON THE FREEWAY FOR LOSING POWER TO MY CAR. THESE ISSUES I FEEL HAVE NOTHING TO DO WITH ME A A CUSTOMER TO HAVE TO PAY FOR ONLY HAVING THE CAR A YEAR. THESE ISSUES ARE LIFE THREATENING. I WAS FORCED TO PURCHASED GAP AND THIS EXTENDED WARRANTY FOR NOTHING TO BE COVERED! THIS CAR IS A LEMON, ESPECIALLY WHEN IT HAS IGNITION AND ENGINE ISSUES. THE CAR IS ONLY 4 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378372December 7, 2020
ENGINE
I HAVE ABOUT 14, 000 MILES ON THE CAR AND IT BURNS THROUGH ENGINE OIL VERY QUICKLY. SOMETIMES I CAN EVEN SMELL THE BURNING OIL. TWICE THE ADD OIL LIGHT HAS COME ONE. IT SEEMS THAT A CAR THIS NEW SHOULDN'T BURN OIL LIKE THIS. DEALER SAYS THIS IS NORMAL. COULD IT BE THAT THE OIL IS TOO THIN? I HAVE NO IDEA, BUT FRUSTRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378392December 7, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, SEAT BELTS
MY TIRED WAS PUNCTURED AND THE TIRE PRESSURE INDICATOR LIGHT DID NOT COME ON AT ALL. THE SEATBELTS NEVER RETRACT AFTER TAKING THEM OFF THEY JUST HANG THERE. SOMETIMES WHEN I LOCK THE DOORS THE ALARM DOES NOT SOUND OFF INDICATING THE ALARM IS SET, ALSO MY HORN WORKS WHEN IT WANTS TO BUT NEVER WHEN IT SHOULD, FOR INSTANCE THERE WAS A CAR COMING UP THE STREET THE WRONG WAY AND MY CAR FAILED TO CREATE SOUND FROM THE HORN FOR ME TO ALERT THE OTHER DRIVER. MY CAR COULD BE IN MOTION OR STATIONARY NONE OF THE ABOVE WORKS, MY BRAKES HAVE WENT OUT A FEW TIMES WHILE I WAS IN MOTION IN THE MIDDLE OF THE HIGHWAY AS WELL. THESE ISSUES HAVE BEEN HAPPENING WAY BEFORE THE DATE I LISTED BELOW BUT I JUST THOUGHT THESE WERE NORMAL ISSUES I NEED TO GET FIXED ON MY OWN BUT WHO KNEW IT WAS A RECALL ISSUE ALL ALONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377442December 2, 2020
SERVICE BRAKES
ABS LITE STEADY AND BRAKE LITE FLASHING. UPON BRAKING THESE FAULT LITES LIT... HAD DIAGNOSED AT VW CERTIFIED FACILITY... ABS MODULE HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377279December 1, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE CYLINDER WAS MISFIRING, AND THAT THE SPARK PLUGS AND IGNITION COILS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE NEEDED A SOFTWARE UPDATE DUE TO CYLINDER'S MISFIRE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO CITY VOLKSWAGEN OF HIGHLAND (9601 INDIANAPOLIS BLVD, HIGHLAND, IN 46322), WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED DUE TO THE DIAGNOSTIC TEST AND REPAIR COST. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377025November 30, 2020
POWER TRAIN
VEHICLE MAKES AN INFREQUENT AND INTERMITTENT GROWL AT ABOUT 25 MPH UNDER MILD ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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