Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11389226January 21, 2021
EXTERIOR LIGHTING, STEERING
MY LIGHTS FAILED ABRUPTLY. WHEN DRIVING MY CAR PULLS TO THE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389303January 21, 2021
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 20V648000 (FUEL SYSTEM GASOLINE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT RECEIVED THE RECALL NOTIFICATION DECEMBER OF 2017. THE CONTACT SPOKE WITH A KIA DEALER THAT ALSO SERVICE VOLKSWAGEN VEHICLES, (OVERTURF KIA 1016 W COLUMBIA DR, KENNEWICK, WA 99336 PHONE NUMBER (590) 586-3185), THE DEALER ADVISED THE CONTACT IF THE VEHICLE WAS NOT EMITTING A FUEL ODOR THE CONTACT SHOULD NOT BE CONCERNED AND THAT THE REMEDY WAS NOT YET AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388991January 20, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR HAS A KEYLESS PUSH START BUTTON AND NOW HAS A SLUGGISH START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388787January 19, 2021
ENGINE
VOLKSWAGON RELEASED RECALL NUMBER 24GI ON OCTOBER 14, 2020, THE SUMMARY OF WHICH STATES, "THE FUEL RAIL BOLTS ON AFFECTED VEHICLES MAY BECOME LOOSE OVER TIME. THIS CAN RESULT IN A FUEL LEAK. SAFETY RISK: LEAKING FUEL, IN THE PRESENCE OF AN IGNITION SOURCE, MAY RESULT IN A VEHICLE FIRE." AS OF THE DATE JANUARY 19,2021, A REMEDY FOR THIS ISSUE IS STILL NOT AVAILABLE FROM EITHER THE MANUFACTURER OR THE DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388788January 19, 2021
ENGINE, POWER TRAIN
AS I WAS ACCELERATING ONTO THE HIGHWAY ON-RAMP, MY CAR MADE A LOUD CRACKING SOUND AND SMOKE IMMEDIATELY BEGAN TO COME OUT OF FROM UNDER THE HOOD OF MY CAR. I WAS UNABLE TO ACCELERATE AND I STEERED THE CAR TO THE HIGHWAY SHOULDER. ALL THE SERVICE AND WARNING LIGHTS ON MY VEHICLE WERE NOW ON. I IMMEDIATELY TURNED OFF MY VEHICLE. AFTER WAITING A FEW MINUTES FOR THE SMOKE TO DISSIPATE, I OPENED THE HOOD AND NOTED OIL ON THE FLOOR. UPON FURTHER INSPECTION, IT BECAME CLEAR THAT THERE WAS A LARGE CRACK/HOLE IN THE ENGINE BLOCK WHICH APPEARS TO HAVE BEEN CAUSED BY A BLOWN PISTON. MY VEHICLE HAD APPROXIMATELY 63,000 MILES AND HAD JUST RECEIVED AN OIL CHANGE 5 DAYS PRIOR. THIS CAUSED ME TO FILE A CLAIM WITH THE COMPANY THAT PROVIDED THE OIL CHANGE. PER THE REPORT ATTACHED, THE COMPANY'S INSURANCE INSPECTOR DETERMINED THAT THE ENGINE FAILURE WAS NOT A RESULT OF THE OIL CHANGE. SEE INSPECTOR'S REPORT AND PICTURES ATTACHED, WITH PERSONAL INFORMATION REDACTED. THE VEHICLE IS CURRENTLY NOT FUNCTIONAL. BASED ON ADDITIONAL RESEARCH, THIS I BELIEVE THIS MAY BE A RESULT OF A TIMING CHAIN ISSUE THAT AFFECTS A VARIETY OF VW MODELS. HOWEVER, BASED ON VIN LOOKUP AND DISCUSSION WITH VW CUSTOMER CARE, MY VIN HAS NOT YET BEEN DETERMINED TO BE COVERED UNDER THE TIMING CHAIN EXTENDED WARRANTY STIPULATED IN BULLETIN VWP-18-07.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388795January 19, 2021
ENGINE, POWER TRAIN, STEERING
AS I WAS DRIVING HOME LATE LAST NIGHT FROM WORK ON A CITY STREET , MY CAR SUDDENLY WOULD NOT ACCELERATE IN SPEED WHILE IN MOTION BUT YOU CAN HEAR THE CAR ACCELERATE WHEN I WAS PUSHING ON THE GAS. IT FELT AS IF THE CAR HAS TURNED OFF BECAUSE THEN MY STEERING WHEEL GOT HARD WAS HARD TO MOVE WHILE IN MOTION. CAUSE OF PROBLEMS IS UNKNOWN BUT MAY NOT BE SAFE TO DRIVE IF IT CONTINUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388635January 18, 2021
ENGINE, FUEL/PROPULSION SYSTEM
RECALL NUMBER: 20V648 IS NOT RESOLVED IN A TIMELY MANNER. THERE IS NOT A REPAIR AVAILABLE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388681January 18, 2021
UNKNOWN OR OTHER
VOLKSWAGON JETTA IS LEAKING TRANSMISSION FLUID. CONTACTED VW THEY ADVISED ME, MY VIN WAS NOT INCLUDED IN THE RECALL SO THERE WAS NOTHING THEY COULD DO. I EXPLAINED TO THEM I DID NOT FEEL SAFE DRIVING IT DUE TO THE RECALL STATES(38B9/9V) IT CAN CAUSE FIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388717January 18, 2021
ENGINE
I CALLED VOLKSWAGEN TODAY TO ASK ABOUT THE FUEL RAIL REPAIR AND WAS INFORMED THEY HAVE NO SOLUTION NOR A TIME FRAME OF WHEN THEY INTEND TO BE ABLE TO FIX IT. I PERSONALLY DON'T FEEL SAFE ALLOWING MY SON TO CONTINUE TO DRIVE THE CAR. I WAS THEN INFORMED THAT I COULD NOT SELL THE CAR DUE TO THE RECALL NOW I'M STUCK WITH A VEHICLE I CANNOT SELL OR DRIVE DUE TO THE POSSIBILITY THAT IT MY CATCH FIRE. I FEEL AS THOUGH THEY SHOULD BE REQUIRED TO FIX IT IN A TIMELY MANNER OR BUY THE VEHICLE BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388748January 18, 2021
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
EMERGENCY BRAKE ENGAGES WHILE DRIVING THE CAR WITH NOTHING ELSE ON THE ROAD. DOOR LOCKED ON HER AND SHE HAD TO CLIMB THOUGHT THE PASSENGER SIDE DOOR. RECEIVED SEVERAL MORE MALFUNCTION ALERTS. TOOK THE CAR TO MY LOCAL DEALERSHIP (200 MILE ROUND TRIP). FIRST I WAS TOLD THE CODES WERE CAUSED BY A NON-VW DIAGNOSTICS COMPUTER. THEN, THEY SAID IT WAS A DEAD BATTERY IN THE FOB. THEN THEY SAID IT WAS BECAUSE THE CAR WAS FILTHY. IT WAS SNOWING AND I HAD JUST DRIVEN OVER 100 MILES THROUGH SNOW ON A SALTED ROAD. OF COURSE IT WAS DIRTY. BUT, IT WAS CLEAN WHEN I LEFT THE HOUSE. THEY REFUSED TO DO ANY WORK EXCEPT TO CHANGE THE BATTERY IN MY FOB. I CHANGED THE BATTERY IN MY WIFE'S FOB WHEN I GOT HOME. I ALSO CLEANED THE CAR INSIDE AND OUT. AS SOON AS MY WIFE WENT BACK TO WORK, ALL THE CODES CAME BACK ON. WHEN THE BRAKES AUTOMATICALLY COME ON WHILE DRIVING ON ICY ROADS, THIS COULD BE A MAJOR PROBLEM. ALSO READ ABOUT A POSSIBLE CLASS ACTION LAWSUIT ABOUT THE BRAKE ISSUES AND MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388550January 17, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DOORS DO NOT LOCK WHEN I DRIVE THE CAR AND IT DOES NOT LOCK WITH THE KEY REMOTE CONTROL. I HAVE BEEN INVESTIGATED THE PROBLEM THAT THIS CAR HAS TO SECURE THE DOORS, AND APPARENTLY IT IS VERY COMMON IN THESE VW CARS, ALTHOUGH THE PROBLEM NOT ABOUT SECURITY, I DO BELIEVE THAT IT IS, BECAUSE ONE BELIEVES THAT IT LOCK ALL THE DOORS AND IT IS NOT SO, THAT'S WHY YOU THINK IT SHOULD BE REPAIRED BY YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388432January 16, 2021
ENGINE
IT HAS BEEN OVER A YEAR THAT MY VOLKSWAGEN JETTA HYBRID IS UNDRIVEABLE. THE TRANSMISSION HAS HAIRLINE CRACKS AND THERE IS NO FIX YET. I THINK THIS HAPPENED A FEW YEARS AGO TO, WHEN I WAS FORCED TO PAY OVER $6000 FOR A NEW ENGINE. I WAS TOLD MY CAR WAS NOT PART OF THE RECALL. I TOOK THE CARE TO GET SERVICED A YEAR AGO. THE DEALER COULDN'T GET THE CAR STARTED AND AFTER THREE WEEKS, THEY DID, BUT WHEN I DROVE IT, THE CAR COULD NOT EXCELLERATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388436January 16, 2021
SERVICE BRAKES
VEHICLE HAD FAULTY ABS BRAKE MODULE, AFTER REPLACING MODULE, THE ERROR STILL EXISTS. BRAKES ARE NOT WORKING CORRECTLY. WHEELS LOCK UP AND THE VEHICLE CANNOT BE STOPPED QUICKLY. ABS, BRAKE, AND TRACTION CONTROL LIGHT ARE FLASHING. BEFORE THE ABS MODULE WAS REPLACED, THE SPEEDOMETER AND POWER STEERING WOULD STOP WORKING. AFTER REPLACEMENT, THEY WORK BUT THE ABS SYSTEM STILL MALFUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388346January 15, 2021
SERVICE BRAKES
THE BRAKES AFTER SITTING NO MATTER LENGTH MAKE HORRIBLE NOISE, AND ARE VERY STIFF. IT CAN BE FIVE MINUTES OR OVER NIGHT. THIS IS NOT SAFE. I TOLD THE DEALER WITHIN DAYS OF PURCHASING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388197January 14, 2021
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE ON A LEAKING FUEL PROBLEM. I HAVE TRIED TO MAKE AN APPOINTMENT BUT THEY SAY THEY CANT REPAIR IT. I FEEL VERY UNCOMFORTABLE DRIVING MY CAR BECAUSE I HAVE SEEN SOME LEAKING LIQUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388221January 14, 2021
STEERING
TL* THE CONTACT OWNED A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED HER SON WAS DRIVING 25 MPH, THE FRONT DRIVER SIDE WHEEL EXPLODED WHICH CAUSED THE STEERING WHEEL TO LOCK IN PLACE. AS A RESULT, THE VEHICLE TO CRASHED INTO THE SIDE OF TRUCK. THE DRIVER SIDE AIR BAG DID DEPLOY IN THE VEHICLE. NO WARNING LIGHT ILLUMINATED FROM VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SON SUSTAINED NO INJURIES. THE CONTACTS SON RECEIVED NO MEDICAL ATTENTION AT THE SCENE. THE VEHICLE WAS TOWED TO WESTERN TOWING (3401 S 43RD AVE, PHOENIX, AZ 85009). IN WHICH THE CONTACT TOOK THE VEHICLE OUT OF TOWED LOT AND SOLD THE VEHICLE TO CLUNK FOR JUNK YARD. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 175,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11387507January 11, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND PRESSING THE BRAKE PEDAL THE VEHICLE DID NOT IMMEDIATELY STOP AND CRASHED INTO THE REAR OF A SECOND VEHICLE. NO INJURIES WERE REPORTED AND NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE ABS CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER SCHUMACHER VOLKSWAGON LOCATED 3720 NORTHLAKE BLVD SUITE B, PALM BEACH GARDENS, FL 33403 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 16V913000(SERVICE BRAKES). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 76,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11387573January 11, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HILL HOLD ASSIST DID NOT DISENGAGED QUICKLY WHEN STOPPED ON AN INCLINE, BURNING THE CLUTCH TO GET THE VEHICLE TO MOVE FORWARD. THIS CAUSED SMOKING FROM THE HOOD OF THE CAR AND WE WERE THEN FORCED TO PULL TO THE SIDE OF A VERY CONGESTED HIGHWAY AND WAIT FOR THE SMOKING TO STOP AND GIVE THE CLUTCH A BREAK. THIS HAS NOW CAUSED PREMATURE CLUTCH WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387597January 11, 2021
STEERING
THE KEY WILL NOT START AND THEN WON'T TURN OFF. IT GETS STUCK IN THE IGNITION AND THE WHEEL LOCKS. THE LOCK AND NOT STARTING HAPPENS WHEN STATIONARY AND THE NOTOTR IS OFF. THE NOT TURNING OFF THE CAR HAPPENS WHEN IT'S STOPPED BUT IGNITION CANNOT BE TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387334January 9, 2021
ENGINE
VEHICLE HAS 30,000 MILES ON IT AND THE CHECK COOLANT LEVEL WARNING LIGHT HAS BEEN COMING ON. TOOK IT TO THE DEALERSHIP AND FIRST WAS TOLD IT HAD A COOLANT LEAK AND NEEDED A NEW THERMOSTAT. A LITTLE LATER THE DEALERSHIP THEN APOLOGIZED AND SAID THAT WAS FOR A DIFFERENT VEHICLE AND OURS WAS JUST LOW ON COOLANT. I WAS TOLD THIS IS NOT ABNORMAL AS FLUIDS NEED TO TOPPED OFF PERIODICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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