Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#554427September 11, 2000
TIRES:TREAD/BELT
GOODYEAR EAGLE TIRES EXPERIENCED THE INNER SIDE OF THE TIRE HANGING ON TO THE TREAD BY STRANDS OF STEEL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730651September 7, 2000
AIR BAGS
THE PROBLEM APPEARS TO BE THAT THE VW SERVICE DEPARTMENT DOES NOT KNOW HOW TO REPAIR THE AIR BAG CONTROL SYSTEM. THEY HAVE REPLACED THE 2 AIRBAGS WHICH WERE USED (FRONT DRIVER AND FRONT PASSENGER), THEN REPLACED THE FRONT SEAT BELTS, THEN REPLACED THE COMPLETE WIRING HARNESS FOR THE AIRBAG SYSTEM. STILL: THEY CANNOT GET THE AIRBAG SYSTEM TO FUNCTION PROPERLY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#869869September 7, 2000
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE TURNING THE KEY TO START VEHICLE, BATTERY EXPLODED, CAUSING ACID TO GO INTO ENGINE COMPARTMENT AND DENT THE HOOD. VOLKSWAGEN REPLACED BATTERY WITH ANOTHER VOLKSWAGEN BATTERY. ALSO, SEPT, 1, 2000, WITH 45,000 BATTERY EXPLODED AGAIN IN THE SAME MANNER. *AK DEALER CLAIMS NOTHING IS WRONG WITH THE VEHICLE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730448September 6, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
JETTA RAN OUT OF OIL. CONTINUOUSLY BURNS OIL AT A RATE AT OR ABOUT 1 TO 1 AND 1/2 QUARTS PER 1000 MILES. DEALER SAYS PROBLEM IS WITHIN THE ENGINE SPECS. FROM VOLKSWAGEN. NO SUCH SPECS. CAN SEEM TO BE PRODUCED BY EITHER THE DEALER OR THE MANUFACTURER. THE DEALER INSISTS THERE IS NO PROBLEM AND THAT I SHOULD EXPECT TO BURN AND REPLACE 10 QUARTS OF OIL IN BETWEEN SCHEDULED OIL CHANGES. CAR PRODUCES BLACK SMOKE AND NOW HAS 13,500 MILES ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730255September 5, 2000
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
A BRAND NEW CAR - SPINDLE FAILED- NOT GOING VERY FAST10 MILES PER HOUR-NOR HIT ANY POTHOLE OR ANYTHING -PART FAILED ON ITS OWNSHOULD BE COVERED UNDER WARRANTY BUT VW NOT REPLACING.WOULD LIKE TO REPORT VWCOULD HAVE BEEN KILLED IF DRIVING AT A HIGHER SPEED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#730103September 4, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLS WITH NO WARNING. ENGINE ALWAYS RESTRARTS BUT HAVING ENGINE DIE IN TRAFFIC IS DANGEROUS. ALSO, DRIVERS SEAT FRAME BROKE, AIR CONDITIONER FAILED, TIMING BELT BROKE AT 50,000 MILES AND JACK COLLAPSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730034September 3, 2000
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
THE BATTERY IN MY 96 JETTA EXPLODED AS I TURNED THE KEY. THERE WERE NO INDICATIONS OF A PROBLEM PRIOR TO THE EXPLOSION. THIS IS THE SECOND TIME THIS HAS OCCURED. VOLKSWAGEN HAS BEEN EXTREMELY UNCOOPERATIVE ABOUT THE SITUATION AND I HAVE NOT BEEN ABLE TO CONTACT THEIR CUSTOMER SERVICE DEPT BECAUSE THEY AREN'T OPEN ON WEEKENDS OR LABOR DAY. AFTER THE FIRST EXPLOSION (ABOUT 1 YEAR AND 9 MONTHS AGO), THEY DID NEXT TO NOTHING TO ASSIST ME. TWO DAYS AFTER THE EXPLOSION, I GOT A "CHECK ENGINE" LIGHT AND I HAVE BEEN UNABLE TO DETERMINE THE PROBLEM BECAUSE THEY ARE CLOSED. THIS IS A VERY DISTURBING SITUATION WHICH HAS BEEN COMPOUNDED BY VOLKSWAGEN'S UNWILLINGNESS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCTS. BOTH BATTERIES WERE PURCHASED THROUGH AND INSTALLED BY VW DEALERSHIPS AT ABSURD PRICES, I MIGHT ADD. THEY HAVE ASSURED ME THAT IT IS NOT AN ELECTRICAL PROBLEM, BUT I FIND IT EXTREMELY UNLIKELY THAT TWO BATTERIES WOULD EXPLODE IN THE SAME CAR FOR NO PARTICULAR REASON. I WOULD APPRECIATE ANY FEEDBACK YOU MIGHT HAVE ON THIS ISSUE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554208August 31, 2000
VEHICLE SPEED CONTROL
WHILE SLOWING DOWN TO APPROACH A CURVE BELOW 30 MPH WHEN THE CONSUMERS FOOT IS TAKEN OFF THE BRAKE THE VEHICLE SURGES BACK TO 30 MPH. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729337August 28, 2000
VISIBILITY:WINDSHIELD
WHILE I WAS DRIVING, THE DRIVER SIDE WINDOW IN MY BRAND NEW VW JETTA COLLAPSED INSIDE THE DOOR AND BROKE. I COULD NOT ROLL UP MY WINDOW. WHEN I BROUGHT THE CAR IN, THEY SAID THIS IS VERY COMMON, DUE TO HOT WEATHER. I THINK A RECALL IS IN ORDER, TO REPLACE THE PART THAT CANNOT HANDLE HOT WEATHER, AND ALERT THE PUBLIC. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868944August 28, 2000
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
VEHICLE WAS INVOLVED IN A T-BONE FRONTAL COLLISION WHICH CAUSED VEHICLE TO SPIN SEVERAL TIMES AND HIT THE MEDIUM STRIP AND A POLE AT A IMPACT OF 60-65 MPH. UPON IMPACT, BOTH FRONTAL AND SIDE AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#729174August 26, 2000
SEATS, STRUCTURE:BODY:DOOR, VEHICLE SPEED CONTROL, VISIBILITY:WINDSHIELD WIPER/WASHER, SEAT BELTS:FRONT:ANCHORAGE
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729187August 26, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE BRAKE SENSOR CAUSED THE ENGINE TO THINK THE BRAKES WERE APPLIED AND LOSE POWER. THE BRAKE SYSTEM THEN FAILED WHILE DIRVING AND THE BRAKES WOULD JUST LOCK UP. IF THE 2ND PROBLEM HAPPENED ON THE HIGHWAY I FEAR I WOULD HAVE BEEN REAR ENDED. BOTH PROBLEMS COULD BE RELATD. THE SENSOR PROBLEM WOULD TRIGGER A DASH WARNING LIGHT FOR THE GLOW PLUG RELAY. IN GENERAL THE CAR HAS HAD PROBLEMS WITH THE BRAKES FOR MOST OF THE SUMMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868829August 26, 2000
STRUCTURE:BODY:DOOR
VEHICLE POWER LOCKS EXPERIENCING ERRATIC OPERATION; BOTH FRONT DOOR WOULD NOT LOCKS OR UNLOCKS INTERMITTENTLY; DEALER NOTIFIED AND INFORMED THAT VEHICLE WAS OUT OF IT WARRANTY AND ANY REPAIRS WOULD BE AT CONSUMER COST. FEEL FREE TO PROVIDE ANY FURTHER DETAILS:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729066August 25, 2000
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION GRINDS WHEN SHIFTING FROM 1ST TO 2ND GEARS. THE PROBLEM IS NEITHER SPEED OR RPM DEPENDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728237August 17, 2000
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
THE ORIGINAL VOLKSWAGEN BATTERY EXPLODED WITH LOUD BANG WHEN IGNITION KEY WAS TURNED TO THE "ON" POSITION, BUT I HAD NOT STARTED THE CAR YET. INITIALLY I THOUGHT, THE STARTER OR ALTERNATOR HAD FILED, SINCE THE CAR WOULD NOT START. SINCE IT WAS A FRIDAY EVENING, I LEFT THE CAR IN THE PARKING LOT AND GETTING IT TOWED TO THE DEALER THE FOLLOWING MONDAY. ON SUNDAY, I NOTICED SOME THING DRIPPING FROM THE ENGINE COMPARTMENT, ON CLOSER EXAMINATION IT WAS ACID DRIPPING FROM THE BATTERY. BOTH SIDES OF THE BATTERY HAD RIPPED OPEN, WITH ACID DRIPPING TO SOME OF THE ELECTRICAL COMPONENTS AND THE ENGINE. I REMOVED THE BATTERY FROM THE ENGINE COMPARTMENT AND PUT IT IN A WOODEN BOX TO SHOW THE SAME TO THE DEALER THE NEXT DAY. AFTER CHECKING THE ENGINE FUNCTIONS AND THE CHARGING SYSTEM, THE DEALER CONCLUDED THERE WAS NOTHING WRONG WITH THE CHARGING SYSTEM AND SOME UNDETERMINED FACTOR CAUSED THE BATTERY TO EXPLODE. I CALLED VOLKSWAGEN TO INFORM THEM OF THE SITUATION AND REQUESTING THEM TO PAY FOR A REPLACEMENT BATTERY AND OTHER LABOR CHARGES. THEY REFUSED SAYING THE WARRANTY ON BATTERY HAD RUN OUT. MY POINT IS, I WOULD HAVE HAD NO PROBLEM IF THE BATTERY HAD JUST FAILED (NOT EXPLODED). THIS BATTERY HAD NEVER FAILED EARLIER AND I HAVE NEVER JUMP STARTED THIS CAR. I STRONGLY BELIEVE THAT IT WAS A MANUFACTURING DEFECT AND A SAFETY CONCERN WHEN BATTERY EXPOLDES. VOLKSWAGEN WOULD NOT GIVE A LIKELY CAUSE FOR THE BATTERY TO EXPLODE OR IF THERE WERE OTHER COMPLAINTS OF SIMILAR INCIDENTS FROM THE FIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868074August 17, 2000
VEHICLE SPEED CONTROL:LINKAGES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE APPROACHING A TRAFFIC STOP APPLIED BRAKE PEDAL, AND ALL OF A SUDDEN VEHICLE COMMENCED TO ACCELERATE AND REAR ENDED VEHICLE IN FRONT DEALER/ MANUFACTURER NOTIFIED AND RECEIVED A CASE NUMBER. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#728168August 16, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:WINDSHIELD
TRANSMISSION STOPPED SHIFTING INTO 4TH GEAR WHILE DRIVING THROUGHT CITY, CALLED FOR TOW TO DEALER. DEALER SAIR ELECTRICAL PROBLEM. AFTER AUTO TRAVELED TO KY WHILE PARKEN IN CARPORTE WINDSHIELD CRACKED FROM LOWER DRIVERS SIDE UPWARDS INTO DRIVERS VIEW ABOUT 8 INCHES. DELAER REFUSS TO REPLACE WINDSHIELD IMMEDIATELY. SAYS THAT FAILURE MUST BE VERRIFIED BY SOME ONE WHO IS ON VACATION, WILL BE GONE WEEK. MONTGOMERY VW IN ELIZABETHTOWN KY, SERVICE MANAGER REPORTED THAT IT WAS A STRESS CRACK, AND THAT SHOULD NOT BE DRIVEN AS UNSAFE, DEALER WILL NOT SUPPLY REPLACEMENT AUTO, OR ANYTHING TILL INSPECTION, ALL THIS TIME I AM WITHOUT A NEW AUTO. THIS IS NOT ANY WAY FOR CUSTOMER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728097August 16, 2000
STRUCTURE:BODY:BUMPERS
FRONT BUMPER SEPARATES FROM THE VEHICLE WHEN IT TOUCHES A PARKING STOP AT LOW SPEED. DEALERSHIP PERSONNEL ACKNOWLEDGE THAT THIS HAS HAPPENED TO MANY PEOPLE BUT GAVE US NO WARNING WHEN WE PURCHASED THE VEHICLE. THE BODY SHOP WE TOOK IT TOO, CARRIAGE AUTO BODY IN MARGATE, FL, BELIEVES THE BUMPER IS NOT MANUFACTURED AND INSTALLED CORRECTLY AND THAT IT IS NOT THE FAULT OF THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867965August 16, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING APPROXIMATELY 35 MPH CONSUMER PRESSED ON BRAKES TO SLOW, AND BRAKE PEDAL HIT THE FLOOR, BUT VEHICLE DID NOT STOP. THIS HAS CAUSED VEHICLE TO MOVE OUT OF CONTROL AND HIT A CURB. CONSUMER AND PASSENGER SUSTAINED MINOR INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#727730August 13, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ROTORS BEGAN MAKING NOISE AROUND 6000 MILES. DEALER STATED THAT THERE WAS A RUST BUILDUP DESPITE THE CAR BEING DRIVEN DAILY. THE NOISE HAS BECOME MORE PRONOUNCED WITH INCREASED MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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