Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#880348February 12, 2001
UNKNOWN OR OTHER
OIL LIGHT WILL COME ON WHETHER VEHICLE HAS OIL IN IT OR NOT. CONSUMER CHANGES OIL EVERY 2500 MILES. CONTACTED DEALER, AND DEALER SAID THAT THERE WAS NOTHING THAT THEY COULD FIND WRONG WITH VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740793February 12, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
SECOND QUESTIONNAIRE COMPLETED, SEE ODI ID #737218... NO RESPONSE OR ACTION TO DATE 02/12/2000. NO SAFETY DEFECT MENTIONED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880327February 12, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHENEVER DRIVING ENGINE WOULD BURN AN EXCESSIVE AMOUNT OF OIL. HAVE TAKEN VEHICLE AT LEAST 2 TIMES TO DEALERSHIP, AND MECHANIC INDICATED THAT OIL BURNING WAS PERFECTLY NORMAL FOR JETTA. NO REPAIRS WERE DONE TO CORRECT PROBLEM.*AK THERE WAS GEL-LIKE BUILDUP ON THE OIL CAP AND DIPSTICK DUE TO ANTIFREEZE OR MOISTURE MOUNTING WITHIN THE ENGINE. THE CONSUMER INTENDS TO PURSUE LEMON LAW IF DEFECTS WERE NOT CORRECTED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880328February 12, 2001
VEHICLE SPEED CONTROL:CABLES
WHILE TRAVELING AT 70 MPH VEHICLE STARTED TO ACCELERATE UP TO SPEEDS OF 105 MPH.CLUTCH HAD TO BE DISENGAGE,D, BUT VEHICLE STILL WAS ACCELERATING. CONSUMER HAD TO SHUT CAR OFF, AND MADE IT TO SIDE TO ROAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740712February 10, 2001
ELECTRICAL SYSTEM:IGNITION
DEALER HAS REPLACED SEVERAL PARTS "4" DIFFERENT TIMES WITHIN LESS THAN 3,000 MILES. WE BELIEVE THAT THEY ARE UNSURE WHAT THE PROBLEM IS. WE HAVE HAD THE COIL PAC REPLACED 2 WEEKS LATER GROUND WIRES CLEANED @ COIL PAC,THIRD TIME IN IT HAD "10" FAULTS PULLED "MAINLEY SHORT TO GROUND WITH SPRO MISFIRE IN ALL CYLINDERS" REPLACED LOWER FUSE PANEL & FUEL PUMP RELY. MILAGE @ THIRD VISIT 2,274 MILEAGE 2ND VISIT 1,270.. 4TH VISIT MILEAGE 2,893. THEY CLAIM THE SPARK PLUG WIRE WAS MISSING INSULATION WHICH CAUSED IT TO ARC CAUSING ENGINE LIGHT TO COME ON 4TH TIME. DATES OF SERVICE 12/4 00 845. MILES 12/20/00 MILEAGE 1,270.00 1/25/01 MILEAGE 2,274. 4TH VISIT 2/4/01 MILEAGE 2893.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880108February 8, 2001
FUEL SYSTEM, GASOLINE:DELIVERY
WHILE BACKING OUT OF A DRIVEWAY VEHICLE SUDDENLY SHUTDOWN, AND BEGAN TO COAST BACKWARDS INTO A DITCH. CONSUMER GOT OUT OF VEHICLE AND NOTICED THAT ALL FUEL HAD BEGAN TO LEAK FROM FUEL LINE IN REAR. DEALER HAS BEEN CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559487February 7, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
THE OXYGEN SENSOR FAILED CAUSING THE CHECK ENGINE LIGHT TO ILLUMINATE. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740576February 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION MAKES HIGH PITCH SOUND ON ACCELERATION/ AUTOMATIC TRANSMISSION SHIFTS ERRATIC/ VEHICLE DID NOT PROCEED FORWARD ON ACCELERATION IN DRIVE POSITION, REMAINED IDLE. WHEN ATTEMPTING TO PUT THE CAR IN PARK TO VERIFY IF ENGINE HAD SHUT OFF, SHIFT HANDLE LOCKED UP IN THE NEUTRAL POSITION. AFTER ABOUT 1 MINUTE, FREE FROM NEUTRAL AND PUT BACK INTO PARK POSITION WHEN SHIFTING INTO DRIVE, CAR JUMPED FORWARD./ VEHICLE EXPERIENCED DIFFICULTY IN REACHING SPEEDS OF 60 TO 70 MILES PER HOUR. BROUGHT CAR IN FOR INSPECTION. OTHER COMPLAINT WAS DRIVERS SEAT MOVED TOO MUCH. DEALER TO REPLACE WITH NEW SEAT HARNEST. DEALER ATTEMPTING TO REPLACE TRANSMISSION WITH NEW. I TALKED TO VW ASSISTANT SERVICE MANAGER AND IS TELLING ME THAT THEY ARE NOT SURE THEY HAVE THE RIGHT TRANSMISSION. ALSO ADMITS THAT ENGINE GEARS FOR TRANSMISSION WERE FAULTY IS THE REASON FOR THE HIGH PITCH NOISE COMING FROM ENGINE COMPARTMENT. I WISH TO EXCHANGE MY VEHICLE WITH ANOTHER. CAN YOU HELP ME DO THIS? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740493February 6, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ELECTRIC WINDOW OPERATORS ON THIS VOLS JETTA HAVE FAILED ON ALL FOUR WINDOWS. IN THE CASE OF THE DRIVER'S SIDE WINDOW THE MECHANISM FAILED WITH ONLY 31,000 MILES ON THE CAR. THE DEALER ADMITS THAT THESE MECHANISMS FAIL REGULARLY BUT VOLKS USA REFUSES TO DISCUSS THE FAILURE. SOONER OR LATER SOMEONE GOING TO BE IN AN ACCIDENT AND HE OR SHE WILL NOT BE ABLE TO GET OUT OF THE VEHICLE BECAUSE THIS WINDOW MEHANISM HAS FAILED WITHOUT NOTICE. VOLKSWAGEN USA REFUSES TO DISCUSS THE MATTER OR TO MAKE PARTIAL PAYMENT FOR THIS DESIGN FAULT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740521February 6, 2001
AIR BAGS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I FELL THAT I HAVE HAD A LOT OF PROBLEMS WITH MY CAR AND MOST IMPORTANTLY, THE PROBLEMS ARE ON GOING. I HAVE VOICED MY COMPLAINT TO VOLKSWAGEN CUSTOMER SERVICE, THE DEALERSHIP SERVICE MANAGER AND SALES MANAGER. I HAVE MADE IT CLEAR THAT I FEEL THAT MY CAR IS A "LEMON" AS I HAVE HAD NUMEROUS PROBLEMS THAT ARE ONGOING. I DO NOT GET CALLED BACK WHEN THEY SAY THEY ARE GOING TO CALL, THEY POINT FINGERS AT EACH OTHER AND NO RESULTS. THE SALES PERSON/VW DEALERSHIP CONSULTANT OFFERED ME A TRADE IN VALUE OF $15,500 AND A SMALL DISCOUNT ON ANOTHER CAR. I WISH TO SEEK ASSISTANCE IN MAKING MY "LEMON" CAR SITUATION RIGHT. I ALSO HAVE A WRITTEN DOCUMENTAION OF MY EXPERIENCE AND SERVICE HISTORY. I DO NOT BELIEVE THAT MYSELF, AS A CONSUMER, SHOULD BE TREATED IN A MANNER, THAT DISGARDS THE INTEGRETY TO MAKE THINGS RIGHT. IF YOUR AGENY CAN HELP ME, I WOULD BE APPRECIATIVE. THANK YOU FOR YOUR TIME. NO SAFETY DERFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740341February 2, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE OIL MUST BE ADDED EVERY 350 - 400 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559308January 31, 2001
AIR BAGS
VEHICLE TAKEN IN FOR WARRANTY SERVICE ON THE AIRBAG SYSTEM SIX TIMES, EACH TIME PROMPTED BY THE AIRBAG WARNING LIGHT. CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879499January 31, 2001
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
WHILE DRIVING HEARD POPPING SOUND AND STEERING WHEEL MOVED UP, LOWER CONTROL ARM HAD BROKEN. *AK THE DEALER INDICATED THAT CONTROL ARMS WERE BACK ORDERED NATION WIDE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740118January 29, 2001
AIR BAGS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
AIR BAG WAS REPAIRED 5 TIMES AND SPIRAL SPRING REPLACED - LIGHT STILL INDICATES MALFUNCTIONING SYSTEM. *AK CONSUMER STATES THAT BRAKE LIGHT WAS INOPERATIVE AND THE ELECTRICAL CONNECTORS WERE REPLACED, INSTALLED FRONT HEATED OXYGEN SENSOR, INSTALL 6 DISC CD CHANGER, BATTERY WAS REPLACED AND WIRING HARNESS WAR REPLACED. OWNER IS NO LONGER IN POSSESSION OF THE VEHICLE *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879106January 26, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING COULD HEAR NOISE COMING FROM BOTTOM OF VEHICLE. TOOK VEHICLE TO DEALER WHERE THEY REPLACED TRANSMISSION. THEN AGAIN THE, REVERSE WAS NOT WORKING AT THIS TIME, AND TWO TRANSMISSIONS HAD BEEN REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739916January 25, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAVE BEEN HAVING TROUBLE WITH OIL CONSUMPTION WITH MY VOLKSWAGEN, JETTA 2000. I HAVE FOLLOWED ALL WARRANTY SCHEDULED CHECKUPS, AND HAVE TAKEN CARE OF TEH CAR IN ACCORDANCE WITH THE MANUFACTURER SPECIFICATIONS. SPECIFICALLY, AT ONE POINT, I DISCOVERED, BETWEEN THE WARRRANTY CHECKUPS, THAT MY CAR'S, OIL DIP STICK WAS ABSOLUTELY DRY. I REPORTED THIS EVENT TO ATAMIAN VOLKSWAGEN WHO TOLD ME THAT "2000 VOLKSWAGEN ARE WELL KNOWN TO CONSUME OIL". SINCE THEN I HAVE UNDERGONE OIL CONSUMPTION TESTS. IT HAS BEEN DETERMINED THAT MY CAR CONSUMES OIL AT A RATE OF 1 QUART EVERY 1500 MILES. WV SAYS THAT THIS COMPLIES WITH THEIR SPECIFICATIONS (THE OIL CONSUMPTION RATE IS NOT STATED IN THE OWNERS MANUAL).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878994January 25, 2001
SEATS
DRIVER'S SEAT HAS DEFECTIVE ROLLERS, CAUSING SEAT TO MOVE BACK AND FORTH. CONSUMER HAS BEEN WAITING 3 MONTHS FOR NEW ROLLERS TO COME INTO DEALER. IN MEANTIME, CONSUMER IS DRIVING VEHICLE WITH AND UNSAFE SEAT. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559122January 24, 2001
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STRUCTURE, SUSPENSION
VEHICLE HAS EXPERIENCED SEVERAL ELECTRICAL SYSTEM PROBLEMS (BRAKE LIGHTS NOT WORKING, DRIVER AND FRONT PASSENGER SIDE POWER WINDOWS FELL DOWN AND STUCK IN THE OPEN POSITION, REMOTE DOOR LOCK NOT WORKING PROPERLY AND FLUCTUATES WITH OUTDOOR TEMP, ALTERNATOR AND BATTERY FAILED, TAIL LIGHT FLICKERS, THE CD LIGHT FLASHES). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878873January 23, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD WIPER/WASHER, POWER TRAIN:MANUAL TRANSMISSION
VEHICLE RUNS OUT OF OIL EVERY 1500 MILES, AND THE TRANSMISSION IS VERY JERKY. *AK WINDSHIELD WIPERS WERE STREAKING BECAUSE WIPERS WERE SEPARATING. INSTRUMENT PANEL CUP HOLDER LOOSE ON TIGHT SIDE. THE STICK SHIFT VIBRATES IN 3RD GEAR DUE TO SELECTOR SHAFT FAILURE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878182January 16, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN COMING TO A STOP LIGHT APPLIED BRAKES VEHICLE ACCELERATED FORWARD. PROBLEM OCCURRED DUE TO CLOSE PROXIMITY OF THE BRAKE PEDAL AND THE GAS PEDAL. IT IS POSSIBLE TO DEPRESS THE BRAKE PEDAL AND GAS PEDAL SIMULTANEOUSLY AND ACCELERATE WHILE TRY TO STOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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